Staffing Philosophy

All staff (whether nursing or non-nursing) are encouraged to take education in dementia care, so we can work as one team to support residents. This education process is designed to help staff see the characteristics of dementia in a positive light.  Activity organisers and social carers support the individual needs, for instance through the breakfast club or sunset club. We make our families part of the team too. Their knowledge can be invaluable and together we offer support, encourage choice, and as much independence as possible. We are always on hand at every stage including palliative care where we work to maintain respect, dignity and sensitivity in a tranquil but still uplifting environment.

Staff Testimonials

"Our resident’s laughter and humour is infectious. With a committed team of staff we support our residents to fulfil their maximum potential to achieve a full and active life."

"Fernhill has a very relaxed, friendly atmosphere."

"My work with our residents leaves me feeling rewarded each day."

"This job comes from the heart. You need lots of patience and mountains of smiles."


Colten Care’s reputation among care professionals means that our homes routinely attract the best candidates for vacancies. Once they have joined us they are supported by comprehensive and continuing training, supervised by dedicated training officers. All managers have leadership and management diplomas, while active links with Bournemouth and Southampton universities ensure we keep abreast of the latest thinking on care training.