“A heart felt thank you to all of you for taking care of my beautiful mum and making her last few months so lovely. You brought her a lot of happiness and laughter and it was lovely to see her smile and laugh so much while there.”

“I am writing to express my heartfelt thanks to the whole team at Linden House who provided my lovely Mum with such a special home for the past 2 years. From carers, nurses, companions, reception to everyone behind the scenes, housekeeping and laundry, caterers etc. – everyone has been so wonderful and you became like an extended family to us. A special thanks to Lady the cat who is oblivious to the vital role she plays and for the many happy moments we shared with her in the lovely garden! I cannot thank you all enough for the peace of mind you gave me, knowing that Mum was in a safe place, being well cared for and loved and living her best life. I have been blown away by the dedication, patience, kindness, compassion, respect and love shown by you all in the work that you do. In the last few weeks of Mum’s life the team was so supportive and provided touching moments that I will treasure. Whilst the past few years have at times been challenging and hard, my overriding memories of Mum’s time at Linden will be such happy ones, this is testament to the hard work you all do and I thank you from the bottom of my heart.”

“I just wanted to write to you to express my sincere thanks for providing my Mum with such an amazing home for the last few years of her life. The personal support you gave me was so appreciated and I knew that Mum was in safe hands. Linden House is a truly special place and a large part is down to you. Thank you.”

“Thank you so much for caring for him for me. The care and support you have given him and us as a family is second to none! The respite care he has received whilst I have been unable to care for him has been invaluable.”

“I just want to say that mum really enjoyed the pantomime yesterday and the band today. She absolutely loved both of them and they really got her animated and chatty. Thank you and the teams for all your hard work in organising them!”

” We wanted to write as a family to express our profound appreciation for the care Dad received from you and your team during his almost two years of living at Linden House. We know Dad could be demanding, but the endless patience that was extended to him, and the dignity with which he was looked after meant that we never felt concerned for his welfare or his safety. Whilst his food choices were quite limited, they were always respected. We were always impressed by how spotlessly clean his room was, along with the cleanliness and condition of the entire home. Under you care his physical health was the best it could have been. As you know, Dad was a Jehovah’s Witness for his entire adult life, and was very active in his faith. Although his ability to practice his faith was more limited in his final years, your team created opportunities for him to discuss it and share memories. You got him ready to attend his meetings when he felt he was well enough and worked hard to respect his choices. When Dad reached the end of his life, the clinical and care team continued to look after him exceptionally well, helping us with difficult choices we had to make, and always maintained good communication. Right at the end, the team members that were closest to him became like family to us, and we sensed that their loss was real. Lorraine, this type of culture doesn’t happen by accident, and you should be extremely proud of the organisation you lead, and the high standards that the whole team holds itself to every day.”