We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Dad said many times that he was lucky to be living at Braemar Lodge and that really sums it up"
    Heather (daughter of resident)

    29 September 2017
  • "My first experience of a 'care home' such as Canford Chase is very reassuring"

    29 September 2017
  • "You have been patient and understanding"
    Anna (relative)

    29 September 2017
  • "The staff are extremely caring and friendly, from housekeeping to management"
    Jennifer (daughter-in-law to resident)

    29 September 2017
  • "Cheerful and pro-active staff"
    Michael (resident)

    29 September 2017
  • "We are met by friendly, welcoming staff in a warm and secure facility"
    Michael (husband)

    28 September 2017
  • "The standard of care is first class"
    David (son of resident)

    27 September 2017
  • "I have very special memories of all the staff - your are the 'tops'!"
    Respite Resident

    27 September 2017
  • "

    We would like to say thank you so much for taking such good care of Dad throughout his time with you. He said many times he was lucky to be living at Braemar Lodge, and that really sums it up – he did live well and was looked after by everyone with genuine kindness. It was always a welcoming feeling to visit him, and to see and hear about the activities and outings that he enjoyed. We knew he was in good hands, and that made it easier for us. 

    Heather, daughter of resident at Braemar Lodge

    27 September 2017
  • "I have nothing but praise for Court Lodge"
    Oliver (son of resident)

    26 September 2017