We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "The activities and carers do extremely well, they obviously enjoy what they do and work heard searching for new ideas"
    Pearl, resident at Kingfishers

    25 June 2018
  • "Thank you so much for all you did to give my Mum such a special day on her birthday, your kindness and thoughtfulness is much appreciated"
    Clare, daughter of resident at Newstone House

    06 June 2018
  • "I am so grateful for my birthday cake, it was delicious and we all had plenty with more to share - you made my day!"
    Relative at Wellington Grange

    05 June 2018
  • "An enormous thank you to your incredible team for making my father's transition to Braemar Lodge so happy and flawless, The carers and nurses I have met so far have all been incredibly kind and gentle with dad, treating him with such respect and kindness, all of which reassures me that I have made the best possible decision for dad's well-being in moving him to Braemar Lodge"
    Sara, daughter of resident at Braemar Lodge

    05 June 2018
  • "I cannot speak highly enough about this nursing home and the staff that work there. For the time my Dad was at Belmore Lodge, the staff were excellent, they maintained his dignity and went that extra mile to ensure Dad was comfortable, safe and well looked after - nothing was too much trouble."
    Kirstie, daughter of resident at Belmore Lodge

    04 June 2018
  • "An outstanding residential home, brilliant management, constantly positive and cheerful and efficient staff. After three years of visiting almost daily, it is hard to find fault with staff who are genuinely concerned about care and cleanliness."
    David, brother of resident at Abbey View

    04 June 2018
  • "How can I thank you all for the wonderful party you gave our relative - to each and every one of you wonderful kind people, my grateful thanks. Our family and friends could not believe the trouble you went to and they were all so impressed with your great dedication and care which you give to all the residents"
    Diana, relative of resident at Newstone House

    04 June 2018
  • "Thanks to each and every one of your for making my relatives 100th birthday such an amazing celebration of her life, we especially loved the cake and the singing!"
    Jean, relative of resident at Wellington Grange

    31 May 2018
  • "This is such a pleasant home, from the moment you enter you are welcomed by happy friendly faces both from the staff and the residents"
    Relative of resident at Brook View

    25 May 2018
  • "Faultless, each and every member of staff was amazing, they made not only my Father's stay the best we could have wished for but ours as well. Words do not describe how hard those at Court Lodge work and the passion in their work shines through"
    Steve, son of resident at Court Lodge

    24 May 2018