We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you for all your help, kindness and understanding you gave Mum"
    William (son)

    31 August 2017
  • "A lovely home providing a high level of care delivered by fantastic staff at all levels"
    John (son of resident)

    31 August 2017
  • "Every element of this care home has dramatically exceeded my expectations"
    Andrew (grandson of resident)

    30 August 2017
  • "Mum founding the nursing and caring staff very friendly, helpful and patient - the biggest plus over her respite stay"
    David (son of resident)

    25 August 2017
  • "Avon Cliff has such a happy, friendly, caring atmosphere"
    Respite Resident

    25 August 2017
  • "They all do an amazing job and all the staff are so so happy"
    Julia (daughter of resident)

    24 August 2017
  • "I am so overwhelmed by your kindness and thoughfulness"
    Shirlie (relative)

    24 August 2017
  • "Thank you for showing me around St Catherines View - I certainly gained the impression that its well organised with a caring and dedicated staff"
    Chris (relative)

    24 August 2017
  • "The nursing staff are excellent and communication between all levels is very good"
    Roger (husband of resident)

    23 August 2017
  • "Fantastic home with great and friendly staff"
    Stephen (resident)

    23 August 2017