We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Fernhill was such a peaceful and caring place for the people who live in it, I always left knowing that my Dad would have the best care and love from the staff"
    Jackie, daughter of resident at Fernhill

    17 May 2018
  • "I found the staff exceptional, always caring and going the extra mile to help and assist the patients"
    Resident at Amberwood House

    15 May 2018
  • "Thank you so much for your help and love, you were always wonderful and made life easier for us"
    Shirley, relative of resident at Linden House

    13 May 2018
  • "Our sincere thanks for all the help you give us, making all the visits a pleasure"
    Vicky, relative of resident at Linden House

    13 May 2018
  • "Thank you so much for looking after our relative so well, her care was carried out with dignity and so much kindness"
    Tony, son of resident at Kingfishers

    13 May 2018
  • "You did our relative proud with your caring manner, your discrete yet efficient service "
    The Naish Family, relatives of resident at Braemar Lodge

    12 May 2018
  • "My overall experience of Woodpeckers is excellent, the staff are all very friendly and kind. My Mother is happy and well cared for and that is a great relief to me"
    Daughter of resident at Woodpeckers

    11 May 2018
  • "Caring, happy environment with a good balance of activities. Comfortable accommodation, which is relaxing, with high standard of food"
    Peter, respite resident at Amberwood House

    11 May 2018
  • "Nothing ever appears to be a nuisance or problem"
    Desiree, friend of resident at Avon Cliff

    11 May 2018
  • "During my stay of 11 weeks, I could not have asked for better treatment, the whole 4 weeks were thoroughly enjoyable"
    Walton, respite resident at Amberwood House

    10 May 2018