We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Our relative regularly stated what a nice place Castle View was, how kind and friendly all the staff were and how lucky she was to be living there"
    Ron (relative)

    22 January 2018
  • "Our relative found joy and peace in the warm friendly atmosphere at Brook View"
    Rachel (relative)

    18 January 2018
  • "There is a friendly atmosphere in this well-appointed care home and the same applies to the staff"
    Zoe (resident)

    18 January 2018
  • "I was so impressed with all the kindness you showed"

    18 January 2018
  • "It made such a huge difference knowing our Mother was looked after in such a caring way"
    John (son)

    18 January 2018
  • "The acid test of any organisation is "Are the staff good at what they do?" in the month that I have been visiting my father - I would answer with an empathic "yes""
    Son of Resident

    18 January 2018
  • "I would like to thank you and all the staff at Canford Chase for looking after my mother so attentively"
    Michael (son)

    17 January 2018
  • "The care has been first class in every way"
    Susan (resident)

    17 January 2018
  • "I received excellent and kind care throughout my stay at Court Lodge"
    Susan (respite resident)

    16 January 2018
  • "I would like to praise all the staff at Brook View for their care and love for my Mum"
    Joan (daughter)

    16 January 2018