Review submitted by B K (Resident / Service User) on Wednesday 24 February 2021. Review relates to March 2021.
Very nice welcome by staff on arrival and shown the location of my private facilities. A welcome cup of tea and my clothes unpacked and marked for me. All the staff seemed to instantly know my name and spend a little time making sure I had everything I needed. The dining room was spacious and attractive. The food really well presented and delicious with hot and cold drinks and snacks available 24 hours a day. The activity programme was varied and fun and personal help always available. The staff are proud of their work and never miss an opportunity to smile and help.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S S (Resident / Service User) on Wednesday 24 February 2021. Review relates to February 2021.
I found my welcome very friendly and this continued throughout my stay from all members of staff.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J F (Resident / Service User) on Tuesday 17 March 2020. Review relates to March 2020.
Well! Where do I start! I came to Abbey View for a 2-week convalescence after a hospital stay. From the first moment I was welcomed and made to feel comfortable. My room was perfect for me, the care given to me by all members of staff were of very high quality and much appreciated. For someone who has often thought of the possible need for a care home as age/health problems dictate I cannot think of a better home to live in. Thanks to all.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B F (Friend of Resident/Service User) on Tuesday 10 March 2020. Review relates to March 2020.
My mother was here for three years and I now visit an old neighbour of mine. I used to say to my mother it was like a hotel with care! We couldn't have wished for a better place for our mother to spend the last years of her life. We have all been treated with friendliness, dignity and respect by all staff members.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Richard S (Son-in-law of Resident/Service User) on Thursday 27 February 2020. Review relates to February 2020.
We had to move a family member into a care home at very short notice and Abbey View Nursing & Residential Home was recommended to us. We are so very pleased that she is now being looked after to an excellent standard. The room is really lovely and the care and attention of the very polite staff is brilliant. We thank all the staff for the most kind and considerate attention to detail shown to her day and night.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J P (Relative of Resident/Service User) on Wednesday 19 February 2020. Review relates to February 2020.
I am very pleased with the high standard of care my relative is receiving at Abbey View. The home is very welcoming, and we are always offered lovely refreshments - I can highly recommend the cream teas!
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S S (Daughter of Resident/Service User) on Tuesday 11 February 2020. Review relates to January 2020.
From the home assessment to arriving here the next day and now five days later mum's needs have been the highest priority. The kindness and care have been amazing, lots of very friendly staff. All the residents we see look happy and content. My mum has been able to have the care and experiences that could not have been managed at home.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S W (Daughter of Resident/Service User) on Friday 7 February 2020. Review relates to February 2020.
This is such a lovely environment for us all to visit our Mum, and know that the support she is receiving in our absence is of a very high standard and all her care needs are being met.
This has been such a difficult time for us, losing our Dad. The manager's visit to assess our Mum and the move here, when we have all been welcomed; has made such a difference to us.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C S (Granddaughter of Resident/Service User) on Friday 7 February 2020. Review relates to February 2020.
Abbey View has a lovely hotel feel when you walk in. There always seems to be lots happening, and the staff are very friendly. We were offered lunch for our visit, and it was delicious, and the table was all set up nicely. We feel very happy that out Nan is being we well-cared for; in a lovely, friendly environment.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Shirley F (Regular Volunteer) on Tuesday 4 February 2020. Review relates to January 2020.
My mother spent ten very happy and contented years at Abbey View (2002 - 2015) where I visited her most days as we were close by. The kindness and care she received were exceptional, especially in her last days. She lived to 106!
I still visit residents and take a study group regularly and am part of the Abbey Singers who perform. The place is well organised and spotless and there is always a warm and friendly atmosphere. In all these years I have never heard anyone speak unkindly. The staff are wonderful and seldom change.
Thank you.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A R (Friend of Resident/Service User) on Friday 31 January 2020. Review relates to December 2019.
We have been visiting our friend at Abbey View regularly for the last five or six years. We have always found the food to be first class, plenty of activities, friendly staff. Our friend has a good rapport with the staff. Would recommend the home to anybody needing care. One carer, in particular, is an absolute gem. Cannot comment on value for money as don't know how much he pays but can't put a price on him being here taken care of at this stage of his life.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by H B (Respite Resident/Service User) on Thursday 23 January 2020. Review relates to January 2020.
Very welcoming, staff efficient.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D H (Resident / Service User) on Friday 29 November 2019. Review relates to November 2019.
This is my second visit to Abbey View and each time I have been made very welcome. The care I have received each time has been overwhelming and comforting.
How likely would you be to recommend Abbey View? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elizabeth H (Respite Resident/Service User) on Wednesday 25 September 2019. Review relates to September 2019.
This home was used to ease me back to normal routine life and it's been successful!
Confidence returned. Health improved due to good diet and good company. Staff efficient and thoughtful - friendly.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S E (Resident / Service User) on Tuesday 16 July 2019. Review relates to July 2019.
I am reasonably happy.
How likely would you be to recommend Abbey View? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Olive May L (Respite Resident/Service User) on Thursday 20 June 2019. Review relates to February 2019.
I was so very well looked after when I came for respite care after an operation. Staff are ALL very, very good and the food is excellent.
I have already recommended this home to people.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S R (Resident / Service User) on Thursday 20 June 2019. Review relates to June 2019.
On arrival felt beset by attention and requirements and an early questionnaire as to first impressions for what they are worth. I have felt the loss of privacy, not all of it inevitable.
Am most disappointed in the standard of the laundry, which results in damage to and loss of clothing, continually.
But I am not imagining that there are ideal care homes.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Satisfactory
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Good
Review submitted by Valerie C (Resident / Service User) on Thursday 13 June 2019. Review relates to June 2019.
I think the home is excellent, awaiting a larger room upstairs to become available to accommodate my furniture from my home. I have a special dietary requirement and the home has adapted the food to meet my needs.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Brenda P (Sister of Resident/Service User) on Tuesday 11 June 2019. Review relates to March 2019.
My brother was in Abbey View for 18 months. As he increasingly struggled with his mobility and Parkinson's, the staff could not have been more patient, helpful and friendly.
When the end came, they were so compassionate and loving towards both him and us as a family, and continue to be so. As his quality of life deteriorated, the staff kept him as cheerful as possible and he referred to it as 'home'.
That says it all.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A S V (Wife of Resident/Service User) on Tuesday 11 June 2019.
My husband has been in Abbey View for the last 2 weeks respite.
I have been very pleased and impressed by the care he has received.
The staff were all unfailingly kind and cheerful - also very efficient.
His room and bathroom were really lovely and he enjoyed the meals.
He will certainly be back there in the future.
How likely would you be to recommend Abbey View? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Philippa D (Partner of Resident/Service User) on Thursday 11 April 2019. Review relates to April 2019.
Abbey View is a really excellent home and it rightly enjoys a superb reputation from my family and friends who have had parents residing here in the recent past.
My partner is so much happier here than in his previous home which was good. Staff are so helpful and food much tastier and more appetising.
How likely would you be to recommend Abbey View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent