Review submitted by K H (Daughter of Resident/Service User) on Friday 15 May 2020. Review relates to March 2020.
My mother has been a resident of this Care Home for over four years. I rang on 17.03.2020, to ask for an update from the Nursing team about my mother's current health status, to be told: "she didn't complain of no pain or anything" (quote). As my dear mother has been in a vegetative state for many many months with absolutely no verbal communication, no eye contact, no signing; this was nothing but a casual uninformed comment, in essence, a fob off! How a member of the Nursing team at Abbotts Barton Care Home, Winchester thought I would find a guesstimate reply sufficient hurts, it was and still is deeply unacceptable and insulting. If your Nursing staff are uniformed, they should refer to the individuals' medical notes. You are Service Providers, charging 'some' a lot of money for Care and a Service, this is yet another issue. Your motto 'Cherishing You' requires room for improvement. Internally generated postal card reviews are likely to follow 'a complaint'.
How likely would you be to recommend Abbotts Barton? Unlikely
- Care / Support: Satisfactory
- Staff: Satisfactory
- Management: Very Poor
- Rooms: Satisfactory
- Facilities: Satisfactory
- Cleanliness: Satisfactory
- Food & Drink: Satisfactory
- Activities: Don't Know
- Safety / Security: Poor
- Value for Money: Poor
- Overall Standard: Satisfactory
- Treated with Dignity: Very Poor
Review submitted by P C (Resident / Service User) on Tuesday 10 March 2020. Review relates to February 2020.
I had two weeks of respite care after three weeks in hospital. I was very well looked after.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R S (Daughter of Resident/Service User) on Friday 6 December 2019. Review relates to November 2019.
All the staff have been wonderful in helping Mum get back on her feet.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D S (Daughter of Resident/Service User) on Thursday 21 November 2019. Review relates to October 2019.
After our elderly mum had a hospital stay, nursing care was needed for several weeks before she was able to get back home. Not only has she been cared for very well they have also cared for our dad during his extensive visiting time which we have greatly appreciated. Many thanks to all staff from management to the lovely ladies encouraging activities, the nursing staff were kind and considerate of mum's needs and they both enjoyed the meals. A superb home and we as a family thank you all.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R T (Wife of Resident/Service User) on Tuesday 3 September 2019. Review relates to August 2019.
Very welcoming on admission to redecorated attractive room with flowers and a welcome card - appreciated! Came in on respite care now permanent and finding it difficult to settle. The staff are very friendly and caring, but sometimes the wait when needing the toilet is difficult but realise many residents need 2 carers at a time as my husband does and have complex medical needs. Lovely not to hear continuous bell ringing all day as can happen in other homes.
The garden and "garden club" we used and enjoyed by ourselves and other residents. Usually a quiet, friendly atmosphere. Thank you to all the management and staff.
How likely would you be to recommend Abbotts Barton? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Eric T (Respite Resident/Service User) on Wednesday 10 July 2019. Review relates to June 2019.
A very helpful and pleasant stay. Would consider becoming a permanent resident.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R S (Daughter of Resident/Service User) on Friday 5 July 2019. Review relates to June 2019.
My mother has lived at this care home since 2014. The standard of comfort and care has mostly been excellent. The few problems that have arisen over the years have been swiftly resolved.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J M (Resident / Service User) on Thursday 4 July 2019. Review relates to June 2019.
I have been here for 2 1/2 years and in that time this has been my home. I am contented and have become used to the routine and the staff who are helpful, cheerful and discreet. Visitors are always made welcome and my daughter is pleased I am in a safe place. The team in charge of entertainment work hard to find ways to keep residents happy. My pre-lunch sherry is something I enjoy with the opportunity to meet other residents, mid-morning and afternoons, tea and coffee are provided. I consider myself lucky to be here in my old age.
How likely would you be to recommend Abbotts Barton? Likely
- Care / Support: Excellent
- Staff: Good
- Management: Good
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by S M (Daughter of Resident/Service User) on Tuesday 2 July 2019. Review relates to June 2019.
I thought it would be difficult for you to live up to the glowing recommendations I had heard from people whose parents are with you. In fact, you have exceeded our expectations.
My mother arrived at Abbotts Barton lonely, exhausted and stressed and after just a few weeks, she's back to her old self. She's eating better, enjoying the company and keen to join in with the activities and repeatedly stresses how kind all the staff are. Thank you.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Natalie C (Daughter of Resident/Service User) on Tuesday 4 June 2019. Review relates to May 2019.
Very impressed with every aspect from first impression to accommodation and lovely gardens. All staff and management friendly and caring. Lovely that residents can invite visitors for meals and coffee/tea. The newspaper service is a good idea. The welcome flowers followed by the "thank you for staying" flowers are a joy. The activities are very good and mum particularly enjoyed the outings with picnic provided. Hair salon is also excellent. Do good to have lovely baths. Wonderful.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A W (Resident / Service User) on Wednesday 29 May 2019. Review relates to May 2019.
I first came to Abbots Barton after a serious operation.
I liked it so much I've come back for respite.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by E L (Resident / Service User) on Wednesday 29 May 2019. Review relates to May 2019.
I much enjoyed meeting many great carers from overseas who are so content to work in this occupation and very gentle and cheerful.
The garden is so enjoyable and you care for the local bird population (see blue tit babies!).
How likely would you be to recommend Abbotts Barton? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane M (Friend of Resident/Service User) on Wednesday 8 May 2019. Review relates to April 2019.
We were invited to lunch with a resident and were delighted to be served in the sitting room so we had privacy. Our 'waiter' was extremely attentive to us all and took particular care of our friend. The meal was superb and an excellent choice was available. Our friend is very happy living there. Thank you.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R V (Granddaughter of Resident/Service User) on Tuesday 30 April 2019. Review relates to April 2019.
Staff are always friendly, kind and caring towards my gran and all our family - we all feel supported and that she is getting the best care and attention she can. Thank you!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J H (Resident / Service User) on Tuesday 30 April 2019. Review relates to April 2019.
Being a resident here for a few weeks has been a very pleasant experience. I would not hesitate to recommend it to my friends - absolutely excellent.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sue W (Daughter of Resident/Service User) on Tuesday 19 March 2019. Review relates to March 2019.
Food excellent.
Care fabulous and I used to be a district nurse.
I'm booking a room!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Betty G (Respite Resident/Service User) on Friday 8 March 2019. Review relates to February 2019.
My stay at Abbotts Barton nursing home was a very good experience. I made some new friends that I will return to visit soon. We had enjoyable quizzes etc. with lovely gardens to stroll in and delicious food. Now to save for my next visit, which I hope is for a longer stay.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Barry P (Brother of Resident/Service User) on Tuesday 19 February 2019. Review relates to February 2019.
All members of staff are pleasant and very caring, they are extremely helpful at all times. My sister received excellent care throughout her stay.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T M (Resident / Service User) on Tuesday 19 February 2019. Review relates to February 2019.
I come here every day for activities and meals and I find everything excellent.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M D (Resident / Service User) on Tuesday 12 February 2019. Review relates to February 2019.
I came here after an operation and found the staff very caring and friendly and the food delicious.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Philip C (Son of Resident/Service User) on Tuesday 22 January 2019. Review relates to January 2019.
The care that my mum is getting is fantastic and my mum is very happy.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G I (Son of Resident/Service User) on Thursday 3 January 2019. Review relates to December 2018.
Although my mother had a place at Abbotts Barton, due to a deterioration of her condition she was unable to leave the hospice. The arrangements for making her welcome at the setting were first class. The team could not have been more caring, welcoming and genuine in their approach and the dignity with which they dealt with our family We would not hesitate to recommend Abbotts Barton.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jean M (Resident / Service User) on Tuesday 11 December 2018. Review relates to December 2018.
Always very helpful and friendly.
Food excellent, everybody is very kind.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David S (Husband of Resident/Service User) on Tuesday 11 December 2018. Review relates to December 2018.
Very enjoyable and carefree and enjoyable stay. Had some laughs too!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Dorothy F (Respite Resident/Service User) on Tuesday 27 November 2018. Review relates to November 2018.
I have received excellent care here from all the staff, carers, nurses and the whole team. This is my second visit.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alan B (Resident / Service User) on Tuesday 13 November 2018. Review relates to November 2018.
I am very happy and content. I am so pleased with Abbotts Barton and look forward to the rest of my stay.
A lovely home, excellent!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by H L (Resident / Service User) on Wednesday 7 November 2018. Review relates to November 2018.
Excellent home.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by James C (Son of Resident/Service User) on Wednesday 17 October 2018. Review relates to October 2018.
Excellent experience from 1st contact prior to check in through to resolving any minor requirements. Lovely room, good food and the staff show a real interest in mum and that includes me.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B L M (Resident / Service User) on Wednesday 10 October 2018. Review relates to October 2018.
My respite care has been a pleasurable break due to the welcome, attention and fun received here. We feel we all matter.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J W (Resident / Service User) on Wednesday 10 October 2018. Review relates to October 2018.
I find the home very comfortable and the staff very helpful. I always enjoy the food.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J B (Daughter of Resident/Service User) on Tuesday 18 September 2018. Review relates to September 2018.
All aspects of mum's care have been excellent but special mention must go to the staff who recognised that she was reticent about going to the dining room and made efforts to encourage her.
Also, I was impressed that the nursing staff managed to secure an urgent dermatology appointment for my mum.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jill G (Resident / Service User) on Friday 14 September 2018. Review relates to September 2018.
I was very unsure what to expect when I arrived but was very pleasantly surprised how welcoming, caring and cheerful everyone was. That has continued. There is excellent communication between staff and they work efficiently and cheerfully always checking I am alright and happy that I have all I need. My room is very comfortable and the food excellent.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tony W (Son of Resident/Service User) on Thursday 6 September 2018. Review relates to August 2018.
Very high quality residence in every way: -
- It smells good.
- Staff greet everyone by name and smile.
- Staff always look you in the eye.
- Constant attention to residents' needs.
- Food is good.
- Very careful monitoring residents.
Clearly, this place is very well managed. Great staff are hired and training and operation standards are excellent. A very caring home.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent