Review submitted by Eric T (Respite Resident/Service User) on Wednesday 10 July 2019. Review relates to June 2019.
A very helpful and pleasant stay. Would consider becoming a permanent resident.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R S (Daughter of Resident/Service User) on Friday 5 July 2019. Review relates to June 2019.
My mother has lived at this care home since 2014. The standard of comfort and care has mostly been excellent. The few problems that have arisen over the years have been swiftly resolved.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J M (Resident / Service User) on Thursday 4 July 2019. Review relates to June 2019.
I have been here for 2 1/2 years and in that time this has been my home. I am contented and have become used to the routine and the staff who are helpful, cheerful and discreet. Visitors are always made welcome and my daughter is pleased I am in a safe place. The team in charge of entertainment work hard to find ways to keep residents happy. My pre-lunch sherry is something I enjoy with the opportunity to meet other residents, mid-morning and afternoons, tea and coffee are provided. I consider myself lucky to be here in my old age.
How likely would you be to recommend Abbotts Barton? Likely
- Care / Support: Excellent
- Staff: Good
- Management: Good
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by S M (Daughter of Resident/Service User) on Tuesday 2 July 2019. Review relates to June 2019.
I thought it would be difficult for you to live up to the glowing recommendations I had heard from people whose parents are with you. In fact, you have exceeded our expectations.
My mother arrived at Abbotts Barton lonely, exhausted and stressed and after just a few weeks, she's back to her old self. She's eating better, enjoying the company and keen to join in with the activities and repeatedly stresses how kind all the staff are. Thank you.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Natalie C (Daughter of Resident/Service User) on Tuesday 4 June 2019. Review relates to May 2019.
Very impressed with every aspect from first impression to accommodation and lovely gardens. All staff and management friendly and caring. Lovely that residents can invite visitors for meals and coffee/tea. The newspaper service is a good idea. The welcome flowers followed by the "thank you for staying" flowers are a joy. The activities are very good and mum particularly enjoyed the outings with picnic provided. Hair salon is also excellent. Do good to have lovely baths. Wonderful.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A W (Resident / Service User) on Wednesday 29 May 2019. Review relates to May 2019.
I first came to Abbots Barton after a serious operation.
I liked it so much I've come back for respite.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by E L (Resident / Service User) on Wednesday 29 May 2019. Review relates to May 2019.
I much enjoyed meeting many great carers from overseas who are so content to work in this occupation and very gentle and cheerful.
The garden is so enjoyable and you care for the local bird population (see blue tit babies!).
How likely would you be to recommend Abbotts Barton? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane M (Friend of Resident/Service User) on Wednesday 8 May 2019. Review relates to April 2019.
We were invited to lunch with a resident and were delighted to be served in the sitting room so we had privacy. Our 'waiter' was extremely attentive to us all and took particular care of our friend. The meal was superb and an excellent choice was available. Our friend is very happy living there. Thank you.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R V (Granddaughter of Resident/Service User) on Tuesday 30 April 2019. Review relates to April 2019.
Staff are always friendly, kind and caring towards my gran and all our family - we all feel supported and that she is getting the best care and attention she can. Thank you!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J H (Resident / Service User) on Tuesday 30 April 2019. Review relates to April 2019.
Being a resident here for a few weeks has been a very pleasant experience. I would not hesitate to recommend it to my friends - absolutely excellent.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sue W (Daughter of Resident/Service User) on Tuesday 19 March 2019. Review relates to March 2019.
Food excellent.
Care fabulous and I used to be a district nurse.
I'm booking a room!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Betty G (Respite Resident/Service User) on Friday 8 March 2019. Review relates to February 2019.
My stay at Abbotts Barton nursing home was a very good experience. I made some new friends that I will return to visit soon. We had enjoyable quizzes etc. with lovely gardens to stroll in and delicious food. Now to save for my next visit, which I hope is for a longer stay.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Barry P (Brother of Resident/Service User) on Tuesday 19 February 2019. Review relates to February 2019.
All members of staff are pleasant and very caring, they are extremely helpful at all times. My sister received excellent care throughout her stay.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T M (Resident / Service User) on Tuesday 19 February 2019. Review relates to February 2019.
I come here every day for activities and meals and I find everything excellent.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M D (Resident / Service User) on Tuesday 12 February 2019. Review relates to February 2019.
I came here after an operation and found the staff very caring and friendly and the food delicious.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Philip C (Son of Resident/Service User) on Tuesday 22 January 2019. Review relates to January 2019.
The care that my mum is getting is fantastic and my mum is very happy.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G I (Son of Resident/Service User) on Thursday 3 January 2019. Review relates to December 2018.
Although my mother had a place at Abbotts Barton, due to a deterioration of her condition she was unable to leave the hospice. The arrangements for making her welcome at the setting were first class. The team could not have been more caring, welcoming and genuine in their approach and the dignity with which they dealt with our family We would not hesitate to recommend Abbotts Barton.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jean M (Resident / Service User) on Tuesday 11 December 2018. Review relates to December 2018.
Always very helpful and friendly.
Food excellent, everybody is very kind.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David S (Husband of Resident/Service User) on Tuesday 11 December 2018. Review relates to December 2018.
Very enjoyable and carefree and enjoyable stay. Had some laughs too!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Dorothy F (Respite Resident/Service User) on Tuesday 27 November 2018. Review relates to November 2018.
I have received excellent care here from all the staff, carers, nurses and the whole team. This is my second visit.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alan B (Resident / Service User) on Tuesday 13 November 2018. Review relates to November 2018.
I am very happy and content. I am so pleased with Abbotts Barton and look forward to the rest of my stay.
A lovely home, excellent!
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by H L (Resident / Service User) on Wednesday 7 November 2018. Review relates to November 2018.
Excellent home.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by James C (Son of Resident/Service User) on Wednesday 17 October 2018. Review relates to October 2018.
Excellent experience from 1st contact prior to check in through to resolving any minor requirements. Lovely room, good food and the staff show a real interest in mum and that includes me.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B L M (Resident / Service User) on Wednesday 10 October 2018. Review relates to October 2018.
My respite care has been a pleasurable break due to the welcome, attention and fun received here. We feel we all matter.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J W (Resident / Service User) on Wednesday 10 October 2018. Review relates to October 2018.
I find the home very comfortable and the staff very helpful. I always enjoy the food.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K H (Daughter of Resident/Service User) on Tuesday 18 September 2018. Review relates to September 2018.
I have deep founded concerns that the staffing levels do not meet the needs of vulnerable bed-bound residents; to the extent my mother has been at risk of isolation in her room for months. The Nurses and Carers are good and I hold a lot of respect for them, but they are run off their feet, often unable to meet all the demands of their roles. It is obvious money is being directed to the wrong places.
A case review last month, with two members of staff, neither of who knew my mother, revealed a series of errors, pen-pushing and medical misinformation; therefore as the Management Team filled me with no confidence I detailed my issues of complaint to the Chairman and CEO at Head Office - who have promised a full investigation within 28 days!
That long.
How likely would you be to recommend Abbotts Barton? Unlikely
- Care / Support: Poor
- Staff: Good
- Management: Poor
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Satisfactory
- Value for Money: Poor
- Overall Standard: Poor
- Treated with Dignity: Poor
Review submitted by J B (Daughter of Resident/Service User) on Tuesday 18 September 2018. Review relates to September 2018.
All aspects of mum's care have been excellent but special mention must go to the staff who recognised that she was reticent about going to the dining room and made efforts to encourage her.
Also, I was impressed that the nursing staff managed to secure an urgent dermatology appointment for my mum.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jill G (Resident / Service User) on Friday 14 September 2018. Review relates to September 2018.
I was very unsure what to expect when I arrived but was very pleasantly surprised how welcoming, caring and cheerful everyone was. That has continued. There is excellent communication between staff and they work efficiently and cheerfully always checking I am alright and happy that I have all I need. My room is very comfortable and the food excellent.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tony W (Son of Resident/Service User) on Thursday 6 September 2018. Review relates to August 2018.
Very high quality residence in every way: -
- It smells good.
- Staff greet everyone by name and smile.
- Staff always look you in the eye.
- Constant attention to residents' needs.
- Food is good.
- Very careful monitoring residents.
Clearly, this place is very well managed. Great staff are hired and training and operation standards are excellent. A very caring home.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Brian W (Resident / Service User) on Tuesday 24 July 2018. Review relates to July 2018.
My experience has been excellent. Staff are all very helpful.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Mary S (Respite Resident/Service User) on Thursday 19 July 2018. Review relates to July 2018.
I think my answers below cover everything. Nevertheless, I have been in Abbotts many times and always find it has been very efficiently run and every care is given to all residents and respite.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John H (Resident / Service User) on Wednesday 27 June 2018. Review relates to June 2018.
A very refreshing change after a long period of ill health involving hospital spells.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Joan M (Respite Resident/Service User) on Monday 8 January 2018. Review relates to December 2017.
I have been very well looked after during my stay here. I would highly recommend this respite care home to anyone. It feels like a first class hotel.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Penelope (Daughter of Resident/Service User) on Sunday 3 December 2017. Review relates to August 2017.
Sadly my mother was not a resident at Abbott’s Barton for very long, I wish she had been able to have had more time there. She would have loved the comfortable sitting rooms, the dining room and the gardens.
The team looked after her so well and made her room a real home from home for her.
She was very comfortable, at ease and felt surrounded by love as the team were so kind and thoughtful towards her.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Charlie H (Son of Resident/Service User) on Wednesday 15 November 2017. Review relates to August 2017.
Excellent quality throughout.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T W (Son of Resident/Service User) on Wednesday 8 November 2017. Review relates to October 2017.
Whilst overall, Abbotts Barton Nursing Home is still better than many homes in the area. It is noticeable that many long-standing staff have left recently, or are still in place but are voicing concerns about the home. In particular, both staff and the relatives of residents have made comments to me that the staffing levels are not sufficient. Only today I was visiting my father to find that at 3pm his lunch tray was still not cleared.
How likely would you be to recommend Abbotts Barton? Neither unlikely or likely
- Care / Support: Satisfactory
- Staff: Good
- Management: Satisfactory
- Rooms: Good
- Facilities: Satisfactory
- Cleanliness: Satisfactory
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Satisfactory
- Value for Money: Poor
- Overall Standard: Satisfactory
- Treated with Dignity: Good
Review submitted by Clare F (Daughter of Resident/Service User) on Tuesday 7 November 2017.
We are very happy with the care mummy is being given. The staff are kind and friendly - the home is always clean and tidy and there is always a friendly greeting in reception.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Satisfactory
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Janine A (Friend of Resident/Service User) on Tuesday 17 October 2017. Review relates to October 2017.
A friend and I have just visited your home in Abbotts Barton. We were both very impressed with our welcome in the home. Your staff were all very polite and all said hello. There was a happy atmosphere. The resident we visited wasn't able to see us straight away so were shown into the 'cafe' room which was very nice indeed.
How likely would you be to recommend Abbotts Barton? Likely
- Care / Support: Excellent
- Staff: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Dorothy H (Respite Resident/Service User) on Monday 16 October 2017. Review relates to October 2017.
Excellent.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Zaya F (Great-Niece of Resident/Service User) on Friday 22 September 2017. Review relates to September 2017.
I highly recommend this home.
Since my great aunt moved to Abbots Barton she has looked increasingly well with visible differences such as glowing skin, improved mood and her feet less prone to swelling.
I called this morning and it was heartwarming to hear how cheerful she was, in particular, because she said she had a fabulous day out yesterday to the coast. My aunt has really settled in (which took a little time after being independent for almost 100 years!) and developed some lovely friendships with both staff and residents, and she really cherishes the bus trips out!
What a difference to a year ago, when she lived at home alone and was looking poorly and calling me frequently feeling lonely.
I'd also like to thank the team for being so responsive to any requests, such as going for walks, checking on fluid intake and making sure my aunt has regular hair appointments. Whenever I've emailed the team has always acted swiftly.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David T (Son of Resident/Service User) on Friday 25 August 2017. Review relates to July 2017.
My wife and I found the initial introductory visits to arrange 2-week respite care for my 96-year-old mother very welcoming and informative, it provided a good vibe to the place, especially as we arranged this at fairly short notice. Further, follow up contacts with the management were also helpful and friendly.
The stay was more beneficial to my mother than she probably wants to admit. The prompt arrangements of a visiting physio, chiropodist and to have a blood test on site, were certainly a plus. Mum founding the nursing and caring staff very friendly, helpful and patient - the biggest plus over the two weeks. Although the food was generally good, there were occasions when her requested options were not able to be met. It was a shame the weather was not better over the 2 weeks, as she would have enjoyed spending more time out in the lovely gardens. Overall, the staff made my mother's stay comfortable and highly supportive with the management also being very approachable during the stay.
How likely would you be to recommend Abbotts Barton? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent