“All About Me”

“All About Me” is our philosophy of care where the resident is at the heart of all that we do, helping us to achieve our primary objective of supporting residents to live a comfortable and fulfilling life in our home.

Past, Present & Future

Our care home teams work with residents and their relatives to develop a full care plan for their time with us. Each resident also has a “This is Me, Now and Then” file which is a life history of anything a residents wishes to share.

These cover every aspect of care reflecting the individual needs and preferences of a resident, including medication and any physical therapies, hobbies, diet and other routines that are important in day to day life, as well as any future plans and aspirations they may have.

Positivity Is Key

We encourage a can-do approach to care, with an emphasis on positive risk assessments, working in partnership with residents to enable a fulfilling life.

Our homes offer an enabling environment, for example, we have discreet handrails and easy access to the gardens: residents can get around comfortably, and so feel they have some control over their lives.

For those with limited mobility, or who for other reasons might not want to participate in the community life of the home, our social carers Colten Companions offer companionship and simply have time for a chat.

“Always excellent care for my Mum. The staff are so welcoming and have always gone the extra mile.” – F L, DAUGHTER OF RESIDENT AT AMBERWOOD HOUSE

Individual Needs, Preferences and Lifestyle

Living in a supportive environment where residents can continue to live as independently as possible and continuing doing the things they love helps to maintain a sense of purpose that is vital for an older person’s wellbeing and overall health.

Our philosophy ensures residents are treated as individuals, with individual needs, preferences and lifestyle choices support and respected by the whole team.

Making Loved Ones Feel Welcome

We want residents’ families and friends to feel welcome at all our homes, as much as they would in a private residence. There are no special visiting hours, and both children and dogs are welcome.

Visitors are welcome to join residents for meal times whenever they wish, by prior arrangement with the chef, and will not be charged if visiting once a week or less. We’re even happy to arrange private dining from time to time if you wish to celebrate a special occasion.

Families can also choose to get involved in the home’s activities programme, and our activity organisers will always be happy to develop those programmes around the talents and interests that friends and family can bring.

Keep Exploring

Nutritious Mealtimes

Food and drink are critical to our well-being in so many ways. Our chef will provide a diet that is not only full of choice, but is also wholesome, nutritious, well-balanced and right for our residents.

Hobbies & Interests

We understand that staying physically and mentally active can have a profound effect on our wellbeing. Our homes have dedicated Companionship Team whose role within the homes is to plan, organise and deliver an exciting and engaging programme of activities specifically tailored to the wishes of residents be that in large groups, small groups or simply one on one time.

Minibus Trips

Our homes have regular access to one of our four modern and well-equipped minibuses. The professional drivers liaise with the Companionship Teams and residents to understand their preferences and provide access through half-day or full-day trips, getting out and about to enjoy the local sights, often taking packed-lunches, snacks, hot coffee and tea.

Music & Arts

Music and the arts play an important and powerful part in all our lives. Whether it be through music, movement, storytelling, singing, drama, reading or writing poetry, our home offers each resident the opportunity to explore the many ways in which music and creative arts can enrich their wellbeing.

Your Garden

Many of our residents have enjoyed a love of gardens and gardening throughout their lives. To ensure this passion continues, we strive to make our outdoor living spaces accessible, interactive and stimulating and encourage residents to take a keen interest in the gardens.

Housekeeping & Maintenance

We take care of the daily housekeeping and maintenance responsibilities so our residents don’t have to. Feeling warm and safe in our homes and having peace of mind are just two of the benefits our residents enjoy from the personally tailored care we provide.


Whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you’d like more information about one of our beautiful homes, we’re here to help.