Review submitted by Irene W (Resident / Service User) on Wednesday 13 May 2020. Review relates to May 2020.
I am very satisfied with the care and attention I receive from all the staff. They are all so friendly and supportive. I am very happy here.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Barry B (Friend of Resident/Service User) on Saturday 29 February 2020. Review relates to February 2020.
I am now in my fourth consecutive year of visiting Avon Cliff several times each week. The aunt of my partner is nearly 100 years old. She is well cared for in every respect of her daily and medical needs, and with dignity and respect. Every member of the carer and nursing team is very professional, friendly and welcoming on each occasion, always working with a quiet sense of efficiency. Any enquiries, even if trivial, are given full consideration and taken seriously by the management, who operate an 'open door' policy. Any issues are acted upon as swiftly as possible. Daytime activities are varied and inclusive. Friends and family members are encouraged to visit and attend 'open' events. The gardens are very pleasant in warmer weather. Indoors, the cafe is always a great place to meet and chat with residents, relatives, friends and team members. As a former fully trained chef, I confirm the food and beverages to be of a very high standard. Every visit to Avon Cliff is a real pleasure.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Hilary O (Daughter of Resident/Service User) on Tuesday 7 January 2020. Review relates to November 2019.
My parents were very fortunate to stay at Avon Cliff for 9 weeks to recover from a spell of illness. Throughout their stay, the level of care they received was excellent. My parents were treated with total respect and their dignity was maintained at all times. The care team were wonderful, so attentive, cheerful, polite and welcoming. My parents also enjoyed the impressive range of outings that were organised by the home. Thank you to the care team who took my mother to a keep fit class.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sylvia P (Resident / Service User) on Thursday 19 December 2019. Review relates to November 2019.
We had excellent care and treated with complete respect. Staff were outstanding, their patience was unbelievable.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S W (Daughter of Resident/Service User) on Friday 13 December 2019. Review relates to November 2019.
My father stayed at Avon Cliff for some respite care following a few serious medical issues. My family and I can't thank the whole team enough for their care, kindness, support and patience at what was a difficult time for our dad and for us. He enjoyed his brief stay but often asks to visit to see everyone again and to help him to remember the lovely times he shared with both the staff and residents. Avon Cliff will always have a special place in our hearts for all that they did for him and for us. Thank you.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S H (Daughter of Resident/Service User) on Tuesday 19 November 2019. Review relates to November 2019.
Friendly, conscientious, kind, caring and considerate. Nothing is too much trouble at Avon Cliff.
Food is always well presented and there is plenty of choice. Would definitely recommend.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Roger I (Nephew of Resident/Service User) on Tuesday 12 November 2019. Review relates to November 2019.
My initial review here for Avon Cliff, dated 25 April 2017, found excellence with the care of my aunt. Every word remains true. After several visits each week continuously since April 2017, I have no hesitation now in confirming that the standard of care and excellence then observed by myself has, if anything, even improved. Avon Cliff remains, in all aspects of caring and service, an exemplary example of a residential and nursing home. There is dignity and respectful, friendly support for all residents, from every single member of a cheerful, enthusiastic and extremely considerate team. A warm and welcoming atmosphere, with varied and interesting activities, yet peace may always be found. The cuisine is freshly prepared and both varied and delicious. Every single member of the Avon Cliff team acts professionally at all times, especially notable if health and dietary issues become of concern. What each Avon Cliff team member gets, is a living. What each one gives, is life itself.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M D (Sister of Resident/Service User) on Friday 4 October 2019. Review relates to October 2019.
It's a perfect facility for someone in need of medical care and mobility assistance. I felt my sister's needs were well attended. The staff are genuine and caring all the way around. My sister needed socialisation and this was perfect even when she needed some nudging. I found the nurses to be very competent and on top of things. The gardens provided some nice downtime. Being a health professional I really appreciate Avon Cliff, good management and health care team.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Andrew G (Son of Resident/Service User) on Tuesday 13 August 2019. Review relates to August 2019.
My mother has been a resident for over a year. The care home is well run efficient, caring and the team really care about the residents. Nothing here is too much trouble, the attitude is caring and a "can-do" policy. Food is excellent. The minute you walk into the front door you feel at home. In my experience it's brilliant.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sandra T (Friend of Resident/Service User) on Friday 9 August 2019. Review relates to August 2019.
My friend was welcomed straight away and has been very well cared for. As her health deteriorates, her needs are definitely being met.
All staff are so friendly and helpful and it is a pleasure to visit. We are kept informed of her care and the manager is happy to talk through any concerns. As her friends, we are being supported too, which is so important.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Don't Know
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Rachael W (Daughter of Resident/Service User) on Wednesday 29 May 2019. Review relates to May 2019.
My mother has been a resident of Avon Cliff for nearly three years. She receives kind and compassionate care from all the staff. Her needs and wishes are at the centre of everything. We are welcomed whenever we visit and supported by the staff. Hospitality is excellent. The cafe is open to have drinks and homemade cakes at any time of day. The restaurant serves delicious food.
The home manager and nurses have an "open door" policy and encourage residents and family to chat about anything they wish to raise.
A wonderful, happy home, well led with amazing dedicated staff. Impossible to better!
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G C (Friend of Resident/Service User) on Thursday 7 March 2019. Review relates to February 2019.
Food and accommodation was satisfactory. All staff were very helpful and answer all questions promptly and accurately. The activities were well conducted.
How likely would you be to recommend Avon Cliff? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by A K (Son of Resident/Service User) on Tuesday 9 October 2018. Review relates to September 2018.
Modern care facility, well maintained and welcoming. Staff are friendly, experienced and conscientious. Decor is contemporary. Services provided includes quality care and medical needs support. Daytime activities are varied and inclusive. Friends and family actively encouraged to visit and attend "open" events. I am so pleased that my family found this residential facility. I feel comfortable knowing my relative is being well cared for here.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Satisfactory
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by David H (Resident / Service User) on Thursday 20 September 2018. Review relates to September 2018.
A very caring and welcoming atmosphere.
How likely would you be to recommend Avon Cliff? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Lorraine S (Daughter of Resident/Service User) on Friday 14 September 2018. Review relates to August 2018.
The premises, activities on offer and the standard of food are exemplary. However, what makes Avon Cliff special are the people. Absolutely everyone was wonderfully kind as well as professional. The care my ailing mother received was top notch. I would not hesitate to recommend Avon Cliff for respite, assisted care or nursing care.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S Z (Son of Resident/Service User) on Monday 13 August 2018. Review relates to August 2018.
The comfort and care provided in this care home was all that I could wish for my mother. Nothing was too much to ask. The facilities are excellent and the staff and management could not have done more to take care of my mother during her rehabilitation following her recent heart attack.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jessamine K (Respite Resident/Service User) on Friday 10 August 2018. Review relates to August 2018.
I am pleased to report that my stay at Avon Cliff has been one of pleasure, care, help to get well and with memories of excellent people.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by James L (Son of Resident/Service User) on Friday 10 August 2018. Review relates to August 2018.
Avon Cliff was recommended by a receptionist at the hospital. The manager came to meet and at the hospital the next morning. She was charming and very sympathetic to my dad's need (he is 102 years old), recuperating from a leg operation.
The care home has been caring and friendly. The nurses are excellent. The food is good. It is kept clean, bright and tidy. Thank you.
How likely would you be to recommend Avon Cliff? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Irene Z (Respite Resident/Service User) on Wednesday 8 August 2018. Review relates to August 2018.
If I had to stay in such a care home, I could not recommend one more than this.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Satisfactory
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Pamela L (Resident / Service User) on Friday 20 July 2018. Review relates to July 2018.
My 2 week stay in Avon Cliff care home was a great experience. Everyone (staff) were most friendly and helpful. It was like being with a family. The ambience was most pleasant with beautiful surroundings which I enjoyed during the 'heat wave'. I would certainly recommend Avon Cliff - food and cleanliness were first class. I would definitely return for another respite.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Cleanliness: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jill S (Wife of Resident/Service User) on Tuesday 26 June 2018. Review relates to June 2018.
Every day I was greeted with smiles from all staff nothing seemed too much trouble, even friends who were visiting my husband said how friendly and helpful everyone was, puts you at ease. To begin with they didn't know my husband had to take things very slowly, his breathing etc but they soon had a rapport with him as he settled. A great shame he couldn't take in your activities, confined to the bedroom. Your café was a great hit with me, home from home. Thank you.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent