Review submitted by Rachael W (Daughter of Resident/Service User) on Wednesday 29 May 2019. Review relates to May 2019.
My mother has been a resident of Avon Cliff for nearly three years. She receives kind and compassionate care from all the staff. Her needs and wishes are at the centre of everything. We are welcomed whenever we visit and supported by the staff. Hospitality is excellent. The cafe is open to have drinks and homemade cakes at any time of day. The restaurant serves delicious food.
The home manager and nurses have an "open door" policy and encourage residents and family to chat about anything they wish to raise.
A wonderful, happy home, well led with amazing dedicated staff. Impossible to better!
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G C (Friend of Resident/Service User) on Thursday 7 March 2019. Review relates to February 2019.
Food and accommodation was satisfactory. All staff were very helpful and answer all questions promptly and accurately. The activities were well conducted.
How likely would you be to recommend Avon Cliff? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by A K (Son of Resident/Service User) on Tuesday 9 October 2018. Review relates to September 2018.
Modern care facility, well maintained and welcoming. Staff are friendly, experienced and conscientious. Decor is contemporary. Services provided includes quality care and medical needs support. Daytime activities are varied and inclusive. Friends and family actively encouraged to visit and attend "open" events. I am so pleased that my family found this residential facility. I feel comfortable knowing my relative is being well cared for here.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Satisfactory
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by David H (Resident / Service User) on Thursday 20 September 2018. Review relates to September 2018.
A very caring and welcoming atmosphere.
How likely would you be to recommend Avon Cliff? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Lorraine S (Daughter of Resident/Service User) on Friday 14 September 2018. Review relates to August 2018.
The premises, activities on offer and the standard of food are exemplary. However, what makes Avon Cliff special are the people. Absolutely everyone was wonderfully kind as well as professional. The care my ailing mother received was top notch. I would not hesitate to recommend Avon Cliff for respite, assisted care or nursing care.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S Z (Son of Resident/Service User) on Monday 13 August 2018. Review relates to August 2018.
The comfort and care provided in this care home was all that I could wish for my mother. Nothing was too much to ask. The facilities are excellent and the staff and management could not have done more to take care of my mother during her rehabilitation following her recent heart attack.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jessamine K (Respite Resident/Service User) on Friday 10 August 2018. Review relates to August 2018.
I am pleased to report that my stay at Avon Cliff has been one of pleasure, care, help to get well and with memories of excellent people.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by James L (Son of Resident/Service User) on Friday 10 August 2018. Review relates to August 2018.
Avon Cliff was recommended by a receptionist at the hospital. The manager came to meet and at the hospital the next morning. She was charming and very sympathetic to my dad's need (he is 102 years old), recuperating from a leg operation.
The care home has been caring and friendly. The nurses are excellent. The food is good. It is kept clean, bright and tidy. Thank you.
How likely would you be to recommend Avon Cliff? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Irene Z (Respite Resident/Service User) on Wednesday 8 August 2018. Review relates to August 2018.
If I had to stay in such a care home, I could not recommend one more than this.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Satisfactory
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Pamela L (Resident / Service User) on Friday 20 July 2018. Review relates to July 2018.
My 2 week stay in Avon Cliff care home was a great experience. Everyone (staff) were most friendly and helpful. It was like being with a family. The ambience was most pleasant with beautiful surroundings which I enjoyed during the 'heat wave'. I would certainly recommend Avon Cliff - food and cleanliness were first class. I would definitely return for another respite.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Cleanliness: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jill S (Wife of Resident/Service User) on Tuesday 26 June 2018. Review relates to June 2018.
Every day I was greeted with smiles from all staff nothing seemed too much trouble, even friends who were visiting my husband said how friendly and helpful everyone was, puts you at ease. To begin with they didn't know my husband had to take things very slowly, his breathing etc but they soon had a rapport with him as he settled. A great shame he couldn't take in your activities, confined to the bedroom. Your café was a great hit with me, home from home. Thank you.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P R (Daughter of Resident/Service User) on Wednesday 23 May 2018. Review relates to March 2018.
Mum frequently said how well she was looked after and how pleasant and kind the staff were. My siblings and I were completely satisfied that mum was treated with great care and respect that she deserved. The staff were always welcoming to us as visitors and we were glad that mum spent her last months at Avon Cliff.
An excellent care home.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Raymond S (Brother of Resident/Service User) on Wednesday 23 May 2018. Review relates to April 2018.
I cannot speak highly enough of the care received by my sister and myself during my sister's time in the home. Everybody was so caring and friendly. Added to this, the staff always had time and there was a quiet sense of efficiency.
Thank you all.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Desiree L (Friend of Resident/Service User) on Friday 11 May 2018. Review relates to April 2018.
Friendly, helpful amenable carers. The foreign staff speak better and clearer English than many young English people!
Nothing ever appears to be a nuisance or problem.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Maureen R (Resident / Service User) on Monday 23 April 2018. Review relates to March 2018.
I came here to recuperate after major surgery. I am 72 years old, my husband is nearly 80 and our children and grandchildren live overseas. The care and consideration shown to my husband and I from the first contact was beyond reproach. Nothing was too difficult for the staff. They even prepared special meals for us. A very big Thank You!
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alwyn M (Respite Resident/Service User) on Friday 13 April 2018. Review relates to March 2018.
First impression was of an attractive, bright reception area and smiling, friendly welcome. Room pristine and attractive and comfortably furnished. Every member of staff caring, gentle and patient. All meals excellent, fresh ingredients and delicious variety of meals not to mention homemade cakes with tea every afternoon. Enjoyed the services of experienced chiropodist and hairdresser in salon. Amusing entertainment plus Tai Chi, exercise and enjoyable arts and crafts and general quizzes, etc.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S S R (Resident / Service User) on Tuesday 3 April 2018. Review relates to March 2018.
Avon Cliff provides a bright, peaceful place and room to recover or stay. The staff have been excellent. The food choices cater for most all diets, and Chef is always willing to prepare food if its something special to tempt. Rooms and the lounge always clean and good bath facilities. Activities for the residents are varied and fun, to keep involved. My stay at Avon Cliff has been worry free. Thank you all staff.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Violet U (Volunteer) on Tuesday 9 January 2018. Review relates to December 2017.
We have been coming to this home for a few months to the knitting group and have found it to be a very friendly atmosphere. The staff are helpful and we enjoy mixing with the residents and chatting, knitting, tea, cake and friends are the best mix ever. Culminating today with a truly scumptious lunch.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J E (Son-in-law of Resident/Service User) on Sunday 24 December 2017. Review relates to December 2017.
As soon as my wife and I walked through the door of Avon Cliff and were so wonderfully received by the home manager we knew that this was the place we were looking for. On the sudden death of my father-in-law, it was imperative for my mother-in-law to be cared for professionally. The manager organized a direct transfer from Poole Hospital and thanks to all involved at Avon Cliff we could not have wished for a smoother transition. During her seven-month stay, she was exceptionally well cared for and genuinely loved. This was evident to us on our numerous visits. We were also cared for and supported at this difficult and challenging time. Nothing was ever too much trouble. This is perhaps all the more important, not to mention reassuring, as we live abroad. All the staff at Avon Cliff are amazing and the manager is an exceptionally competent and caring Matron. We cannot praise her and her team highly enough. My mother-in-law passed away on 14 December 2017.
Thank you all!
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J B (Son of Resident/Service User) on Tuesday 21 November 2017. Review relates to November 2017.
My mother is very happy, all staff are very kind and she never feels lonely or unsafe. Because she is content in her home, it gives me and the rest of her family peace of mind.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Maud M (Respite Resident/Service User) on Wednesday 18 October 2017. Review relates to October 2017.
This was a period of 11 nights respite care to enable family carers to attend a wedding in South Africa. Following a warm welcome, we found a beautifully appointed room and this high standard continued throughout the stay. Excellent choice of menus, delicious food, enjoyable entertainment, opportunities for trips to local beauty spots and attentive (not intrusive) care.
All of the staff are prepared to "go the extra mile" so dedicated to residents comfort and wellbeing.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sara S (Niece of Resident/Service User) on Thursday 5 October 2017. Review relates to September 2017.
A lovely, bright and clean care home where the staff are kind and friendly and welcoming and there is always lots to do.
Everyone is treated with respect - and the lunch is lovely.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S F (Niece of Resident/Service User) on Monday 2 October 2017. Review relates to September 2017.
My very elderly aunt was transferred from Bournemouth Hospital after a stroke and has received excellent care from the team at Avon Cliff.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P W (Brother of Resident/Service User) on Monday 2 October 2017. Review relates to September 2017.
Avon Cliff is a clean, light and bright environment. It is a happy place and everybody speaks regardless of who they are ir staff, residents and other visitors. The staff and management are all very professional and the nursing care is excellent.
Within days of coming to stay, my brother, who previously loved alone, showed a big improvement.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J B (Daughter of Resident/Service User) on Tuesday 26 September 2017. Review relates to September 2017.
We are impressed with the excellent level of personal care given every day, 24/7, to our mother.
The staff have been very impressive during a recent medical crisis.
They handled the situation very professionally, efficiently and sympathetically.
We all live overseas and so need to feel reassured and confident about leaving our mother in Avon Cliff's care. We do.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by T D (Son of Resident/Service User) on Tuesday 12 September 2017. Review relates to September 2017.
I was delighted to find that the staff are so caring, helpful and professional. They provide an excellent environment which enabled my mother to settle in perfectly.
The food is varied, fresh and cooked to a high standard. The facilities and activities are excellent.
I am happy to thoroughly recommend this home.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan D (Daughter of Resident/Service User) on Monday 11 September 2017. Review relates to August 2017.
I am very pleased especially with the care staff. They are always smiling and helpful. The last week mum has had medical needs and hospital treatments. Everything was organised and they were very supportive.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David S (Son of Resident/Service User) on Monday 24 July 2017. Review relates to July 2017.
The building and facilities are first class and the staff are always very friendly, helpful and attentive to my mother's needs.
How likely would you be to recommend Avon Cliff? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent