Reviews and Testimonials

I wanted to write to say a massive "thank you" for the considerable efforts put into mum's 100th birthday.  So many staff went to great lengths to make it such a special day for her and to try to make up for the fact that she could not share it with family and friends.  The upstairs lounge was decorated beautifully with balloons and banners, her cake was delightful and she enjoyed all the songs and staff visitors wishing her "happy birthday".  We were fortunate to share some of the day with her via Skype.  This meant we all watched on as she opened her incredible number of cards and gifts.  I am also grateful for the transfer of cards etc. to her room for her to continue enjoying them.  Above all, I would like to acknowledge he involvement of Sharon in all this.  Without her orchestrating the whole event it would not have been so joyous or personal.  Thank you so much Sharon.  This has meant the world to her and me.  Having not held her hand for a year now, the separation is so painful but made all the more bearable by the kindness shown to her by your staff.  Please forward this message to your staff with my heartfelt gratitude.

Daughter of Resident at Avon Cliff

Many thanks for the care and kindness shown to our mother during her time with you.  We know that she was happy during this period and that her condition until recent weeks showed a great improvement on how it was before she entered your home.  In particular we pass on our thanks for the care and comfort which you provided over the last few weeks as her condition deteriorated.  With grateful thanks.

Family of Resident at Avon Cliff

I feel comforted that when the end of mother's life arrived, she was in a loving and safe environment. I have always thought of Avon Cliff as a very pleasant and suitable environment for my mother. Despite her own reservations about a permanent move, I think she found that the staff have always been friendly, helpful, courteous, engaging and dedicated to doing their best for the residents in their care.  I know that my mother felt the affection to her freely by the staff at Avon Cliff.  I send you my heartfelt gratitude for the care that you've all provided, under increasingly challenging circumstances.

Son of Resident at Avon Cliff

I would like to thank you for looking after my mum during the years that she has been in your care.  I know that this last year has been particularly difficult owing to the Covid-19 virus and especially since Christmas but thought you have all been wonderful. I particularly remember my mother's 100th birthday, which was a great day plus the many occasions I visited and enjoyed a coffee whilst mum had her pre lunch sherry!

Son of Resident at Avon Cliff

A short stay at Avon Cliff in 2016 following an operation and a month in hospital demonstrated the high-quality care and comfort provided here.  In 2020 I had an unusual opportunity to return here for 6 weeks.  The Customer Advisor settled me in a comfortable room with no problems.  The Clinical Lead also reassured me about my health problem.  The care staff were always attentive to my needs and the nursing staff took care of my complicated medication and monitored my progress. 

Resident at Avon Cliff

I have been very well looked after and am only moving to be nearer to family.  I have found the staff caring and helpful.

Resident at Avon Cliff

Thank you so much for the care that you gave to Mum (Sheila) over the past three years. We know that she appreciated your kindness and patience, particularly in the past few months.

Family of Resident at Avon Cliff

Just to say the biggest "Thank You" to the team there at Avon Cliff. I hope they already know how much their consistently upbeat support of Betty has been appreciated over the last three and half years. Also, just how much their friendly responses on every single visit (1,000+) have meant to me personally.

Nephew of Resident at Avon Cliff

All of you have done a wonderful job looking after Peter and I am very grateful to you all. It is all of you who have kept our loved ones safe, every single one of you. Thanks again for everything.

Partner of Resident at Avon Cliff

I have just returned from seeing my mum in Avon Cliff for the first time since lock down. I would like to thank the whole team for keeping her and all the residents safe these past few months. I was a bit worried beforehand as she has dementia and I was concerned she would have forgotten me. I needn't have worried as she was bright and happy and recognised me straight away. Can you pass on my thanks to all the team at Avon Cliff for all their hard work.

Daughter of Resident at Avon Cliff

Thank you for everything you are doing for everyone at Avon Cliff

Daughter of Resident at Avon Cliff

I’ve just watched the video from you. I loved the dance moves. If strictly need any more dancers I’m sure you can supply them. Thank you for all the wonderful work you are doing.

Daughter of Resident at Avon Cliff

I am very satisfied with the care and attention I receive from all the staff. They are all so friendly and supportive. I am happy here.

Resident at Avon Cliff

We just wanted to thank every member of staff at Avon Cliff for their hard work in what is a very difficult time. We are particularly grateful to receive the emails from yourself and Mark Aitchison giving us updates and details of all the planning and measure being taken. Our gratitude and thanks to the whole Avon Cliff family.

Family of Resident at Avon Cliff

To all the staff at Avon Cliff, thank you so much for making my mothers birthday extra special for her. All of the family were obviously most upset about not being able to spend her birthday with her. However, when I spoke to her on the phone, she told me what a lovely day she had with all her Avon Cliff family! The folks at Colten Care are the best! Mum told me all about the garden parties you have been having with music and dancing. It is much appreciated.

Daughter of Resident at Avon Cliff

A small token for you all to share, just to say thank you to each and every one of you for all that you are doing during this crisis. Your dedication is wonderful and very much appreciated and admired.

Daughter of Resident at Avon Cliff

I wanted to thank each one at Avon Cliff who under difficult circumstances are doing their best to take care of us, it is much apricated.

Resident at Avon Cliff

Thank you for all your support to me over the years, you are always caring and welcoming I cannot speak highly enough of you all.

Daughter of Resident at Avon Cliff

Thank you all for looking after me during the last 2 months, you have built me back up again! I miss you all very much.

Ex-Resident Of Avon Cliff 

We had excellent care and treated with complete respect, the staff were outstanding and their patience was unbelievable
Resident at Avon Cliff

Thank you to everyone for the wonderful afternoon tea on the occasion of my 90th Birthday! It was enjoyed by all
Resident at Avon Cliff

My father stayed at Avon Cliff for some respite care, my family and I can't thank the whole team enough for their care, kindness, support and patience at what was a difficult time for our dad and for us. Avon Cliff will always have a special place in our hearts for all that they did for him and for us
Daughter of Resident at Avon Cliff

Thank you for your care, kindness and support - we are very grateful for your patience, understanding and thoughtfulness in our time of need
Relative of Resident at Avon Cliff

Friendly, conscientious, kind, caring and considerate. Food is always well presented and there is plenty of choice. Nothing is too much trouble at Avon Cliff!
Daughter of Resident at Avon Cliff

After several visits each week continuously since 2017, I have no hesitation in confirming that the standard of care and excellence then observed by myself has, if anything, even improved. Avon Cliff remains, in all aspects of caring and service, an exemplary example of a residential and nursing home. There is dignity and respectful, friendly support for all residents, from every single member of a cheerful, enthusiastic and extremely considerate team
Nephew of Resident at Avon Cliff

I would like to say a huge thank you to you all for your great kindness and generosity on our spectacular appeal
ACI

Staff always helpful and there with a smile
Resident at Avon Cliff

Our deepest appreciation for all your extreme kindness, dedication, support and help 
Family of Resident at Avon Cliff

You are all a fantastic team and nothing ever seems too much for you as everyone could not be more helpful and kind
Respite Resident at Avon Cliff

I am extremely impressed with how the care home is managed, the staff are friendly and helpful and put the residents first
Visitor to Avon Cliff

The care home is well run, efficient, caring and the team really care about the residents. Nothing here is too much trouble, the attitude is caring and a "can-do" policy, the food is excellent and the minute you walk into the front door you feel at home
Son of Resident at Avon Cliff

The staff made our Mum so happy - I will forever be eternally grateful to Avon Cliff for making Mum so relaxed and happy
Son of Resident at Avon Cliff

My friend was welcomed straight away and has been very well cared for, all staff are so friendly and helpful and it is a pleasure to visit. We are kept informed of her care and the manager is happy to talk through any concerns. As her friends, we are being supported too, which is so important
Friend of Resident at Avon Cliff

From the minute you walk into reception you feel at home, Mum has been here over a year and feels its the Team caring - a brilliant caring care home
Son of Resident at Avon Cliff

Thank you for the care and support you gave my Father, it was greatly appreciated by myself and our family
Daughter of Resident at Avon Cliff

The family and I would like each one of you to know how much we valued your kindness and care to our relative during her time at Avon Cliff - you always tried to make every day special
Family of Resident at Avon Cliff

Thank you for the extra special care our Dad received at Avon Cliff
Son of Resident at Avon Cliff

My mother receives kind and compassionate care from all the staff, her needs and wishes are at the centre of everything. We are welcomed whenever we visit and supported by the staff. The home manager and nurses have an "open door" policy and encourage residents and family to chat about anything they wish to raise
Rachael, daughter of resident at Avon Cliff

How do we begin to put into words the care and excellence we have experienced at Avon Cliff, we have been given personal support and the team have constantly sought to put my Mother's needs at the centre of all decisions. Nothing has been too much trouble, your value of 'cherishing you' is carried out by all staff, with difficult care needs met with kindness, patience and a genuine desire to achieve the very best possible
Rachael, daughter of resident at Avon Cliff

Very helpful, friendly staff and very efficient
Visitor at Avon Cliff

The Team at Avon Cliff look after our relative so well
Andrew, relative of resident at Avon Cliff

I would like to express my particular appreciation of the nurses and carers who are daily at the forefront of care and maintain their good humour and kindness under demanding circumstances 
Relative of resident at Avon Cliff

In Avon Cliff it is hard to imagine a kinder, warmer more caring environment. Often, we under estimate the importance of making the final few years matter, as though somehow the race is run.  It is not.  They matter and the team at Avon Cliff knew it.
Ann, relative of resident at Avon Cliff

I cannot thank everyone enough for the excellent care that my relative has been receiving, the staff are wonderful and friendly
Relative of resident at Avon Cliff

I thank you for the good care which my relative received whilst with you, and making me feel so welcome
Mervyn, relative of resident at Avon Cliff

The food and accommodation was satisfactory and all the staff were very helpful and answer all questions promptly and accurately
Friend of resident at Avon Cliff

Thank you to the carers who assist my sister, not only with her basic care needs, but also the maintenance of her appearance, there is a notable difference for me sister in her morale - this extra touch is much appreciated 
Ann, sister of resident at Avon Cliff

Thank you so much for making my week of respite care so very enjoyable! It was very heart warming to be welcomed back by so many of you who remembered my previous stay with you
Daphne, respite resident at Avon Cliff

Thank you very much indeed for the kindness and care all of you have shown to my relative during his stay with you, you have made him well again for which I am very grateful
Elle, relative of resident at Avon Cliff

Many thanks for the kindness and support, Mum was happy at Avon Cliff and I am grateful to you all for looking after her
Janet, daughter of resident at Avon Cliff