Review submitted by M W (Daughter of Resident/Service User) on Thursday 9 June 2022. Review relates to May 2022.
Avon Cliff is an amazing home. Mum has thrived since she went in October 2021. All staff have been so genuine and professional and nothing is too much trouble. The entertainment team are such a bonus - giving Mum the friendships and social aspect she loves.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by C R (Daughter of Resident/Service User) on Thursday 28 April 2022. Review relates to April 2022.
My elderly mother has been a resident at Avon Cliff for more than 4-months now and she is genuinely happy to be there. Both my sister and I are happy with the home too. The staff are experienced and caring and take time to tell us how she is doing. The nurses have been particularly proactive in contacting the doctors to sort out her medical issues and accompanying her to medical appointments. Despite some initial difficulties in visiting because of the pandemic, we have been warmly welcomed and it has been possible to visit whenever we want. She has a beautiful sunny room with plenty of storage space, and access to a delightful area of the garden in addition to the resident's lounge, where the activities take place on a daily basis.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by B L (Resident / Service User) on Tuesday 29 March 2022. Review relates to March 2022.
When my hospital team refused to discharge me for safety, due to falls, my daughter went to view several homes and recommended Avon Cliff. I booked for respite care. I was impressed with the home, the staff made me feel so very welcome. The rooms were clean and comfortable. The care teams were great. To sum up, I could not find any reason but to book my stay and I'm still here.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Claire C (Daughter of Resident/Service User) on Thursday 30 December 2021. Review relates to November 2021.
I feel so very fortunate that my mother was able to spend the last 4 weeks of her life at Avon Cliff. The care she received for her end of life was exceptional. She told me time and time again that "there is nothing they cannot do for me". I met so many members of staff over those weeks and they were all exceptional. Special praise to the wonderful, professional, caring, and highly experienced nursing team, especially over the last few days of her life. Not only did they care for her but they provided huge care and support for us as a family (we are not local so we relied on speaking to them a lot on the phone). She was shown utmost respect at all times which I know mattered to her a lot. The team made a sad and challenging time as easy as it possibly could be. Thank you so much.
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Michelle C (Daughter of Resident/Service User) on Thursday 16 December 2021. Review relates to July 2021.
Avon Cliff was recommended to me when I was looking for a new care home for my mother in July 21.
Avon Cliff feels like a "home" with very friendly staff, and the whole atmosphere is kind and caring. As soon as you enter the home, the receptionist is very helpful and offers a warm welcome.
The housekeeping team are wonderful, and every part of the home is kept very, very clean. They label all clothing so that personal belongings do not go missing.
The carers provide great care on an individual basis with dignity and respect. The nursing team with the senior nurse are also very approachable. They believe in working together with you for the best outcome for your loved one, which I have not come across before, which has resulted in Mum thriving. Also, supporting me when I need emotional support.
The activities team are wonderful. Always something going on and lots of laughter and fun at all times. A full week of activities all varied to fit everyone's needs. The relatives are also welcome to join in!
Finally, however importantly, the manager is very kind and empathetic, also very organised. She has an open-door policy, and I have found her to be supportive, calm and very understanding when I have become upset due to my mother's complex mental health needs. 10/10.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Ruth H (Resident / Service User) on Friday 15 October 2021. Review relates to October 2021.
I love being with you all if things were different I would stay. I love you all.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Ross S (Nephew of Resident/Service User) on Tuesday 28 September 2021. Review relates to August 2021.
Thank you for the support, care, and love from the whole team at Avon Cliff towards my aunt. Not only did they look after her with such compassion and understanding, but they also looked out for her husband, me, and my wife. Thank you for creating such a phenomenal team, they are to be thanked and congratulated.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by K M (Respite Resident/Service User) on Tuesday 29 June 2021. Review relates to June 2021.
Avon Cliff is a comfortable and happy place with a pleasant, friendly and lovely atmosphere. This is due in no small part to the kind, caring and obliging staff who work hard for the wellbeing of those in their care. I make special mention of the excellent and varied menus and prompt and efficient service.
All in all, I was more than satisfied with my recent stay at Avon Cliff.
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Experience: Good
- Treated with Dignity: Good
Review submitted by Bella K (Resident / Service User) on Wednesday 23 June 2021. Review relates to June 2021.
As I have never been in a care home before I feel that Avon Cliff stimulate and rescue my life today.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Lois B (Resident / Service User) on Wednesday 23 June 2021. Review relates to June 2021.
I am very happy in Avon Cliff having spent the last 8 years here. The staff and companionship, as my friends and my children, live in the US.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Gladys B (Resident / Service User) on Wednesday 23 June 2021. Review relates to June 2021.
I am happy here, because the staff are so wonderful. It feels like home.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by H M (Resident / Service User) on Tuesday 8 December 2020. Review relates to September 2020.
A short stay at Avon Cliff in 2016 following an operation and a month in hospital demonstrated the high-quality care and comfort provided here. In 2020 I had an unusual opportunity to return here for 6 weeks to try and deal with a longstanding constipation problem. As I excepted, the customer adviser settled me in a comfortable room with no problems. The clinical head also reassured me about my health problem. The care staff were always attentive to my needs, and the nursing staff took care of my complicated medication and monitored my progress.
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Frances G (Resident / Service User) on Saturday 28 November 2020. Review relates to November 2020.
I have been very well looked after and can am only moving to be nearer to family. I have found the staff caring and helpful.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent