Review submitted by J B (Daughter of Resident/Service User) on Friday 6 December 2019. Review relates to November 2019.
I am constantly impressed by the attentiveness and friendliness of the staff at Avon Reach and the way in which they treat residents with dignity and respect. The home environment is light, bright and very comfortable. I feel very confident that my mother is being well cared for and that any concerns are followed up. Thankyou Avon Reach, it's a great comfort knowing that my mother is being so well looked after.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L H (Regular Volunteer) on Friday 29 November 2019. Review relates to November 2019.
The resident came into Avon Reach for a 2-week stay to be supported with nursing assistance after a total knee replacement. She has been extremely lucky to have such caring, kind and professional help at all times. The activities and the dining room facilities, ensure dignity and provide a warm welcoming atmosphere. A huge thank you! Well done - what a team!
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David M (Son of Resident/Service User) on Friday 15 November 2019. Review relates to November 2019.
My mum moved into Avon Reach in September after my dad passed away. We were very apprehensive about how well she would adjust and settle into her new home.
Within just a few days she was a different woman. Gone was the worry, the stress and uncertainty. She was happy, relaxed, comfortable and enjoying every minute of her new home. Avon Reach maintains very high standards throughout the home. The biggest credit must go to all the staff who really demonstrate the highest level of care possible. Thank you!
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R W (Daughter of Resident/Service User) on Wednesday 16 October 2019. Review relates to September 2019.
After a two week stay in hospital, my father went to Avon Reach to recuperate. He received kindness and respect from all members of the team. In particular, the level of personal attention and empathy given by the care staff was outstanding. He often remarked on the way that they spent time talking and listening to him. It was a great comfort. Sadly he became very ill but the end of life care that he and the family received was dignified and compassionate. We would recommend Avon Reach and Colten Care Ltd without hesitation.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Noeleen B (Wife of Resident/Service User) on Tuesday 1 October 2019. Review relates to September 2019.
In the recent past, my husband has used a different care home and so I will write from the experience of his being there and the comparison of which I am aware of. Avon Reach offers everything I would wish for my husband's care. The staff all kind, empathetic and willing to do whatever is asked of them with good heart. Importantly there is consistency of staff so we get to know the carers. The response to an alarming episode when my husband collapsed was immediate and professional. I was greatly reassured. Avon Reach provides delicious food. There is choice and variety. There is an impressive range of activities. None of this could happen without the particular people-centred management style. Well done Avon Reach.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by E I (Respite Resident/Service User) on Thursday 8 August 2019. Review relates to July 2019.
A very pleasant experience.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by I C (Son of Resident/Service User) on Friday 19 July 2019. Review relates to July 2019.
My parents came to Avon Reach for 4 weeks respite care. They found the level of care to be of the highest standard and said the staff to be extremely kind and helpful. In their own words "they could not have done more for you". The food was excellent. Avon Reach went the extra mile. Thanks to all the staff. You were brilliant and Dad looked so well at the end of the 4 weeks.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Margverita S (Respite Resident/Service User) on Friday 31 May 2019. Review relates to May 2019.
I have had 2 stays in the home when my daughter was on holiday and found everything very good. The staff were very friendly and helpful. I enjoyed the food and variety of menu. My room was very comfortable and a variety of activities always. I live near and visit one or two times a week and am always welcomed and I have made many friends.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Doris W (Resident / Service User) on Tuesday 28 May 2019. Review relates to May 2019.
I have been satisfied with my treatment and the care I have received since living here. This applies to all aspects of life.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Russell K (Son of Resident/Service User) on Friday 8 March 2019. Review relates to December 2018.
Mum went into Avon Reach in January 2010 after having her second stroke. She was bedridden, peg fed and unable to speak or communicate in any traditional ways. She died in January 2019 having been in the same room and bed for 9 years other than her tremendous will to live the outstanding care and commitment to mum was excellent.
The staff never neglected her and would inform the family of any instances that affected her and this gave the family great peace of mind.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A D (Daughter of Resident/Service User) on Tuesday 27 November 2018. Review relates to October 2018.
Dad was a resident for 4+ years. Everything was always excellent but in his final week the love, care and support for him, and also me, was outstanding.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M S (Son of Resident/Service User) on Friday 16 November 2018. Review relates to October 2018.
On arrival, we were made to feel very welcome. Mum enjoyed the varied activities that were provided daily including trips out. Mum liked that her family could visit freely and join her for lunch or supper by prior arrangement. Any little issues were very quickly dealt with and resolved by the care staff. Overall a very successful respite visit for 2 weeks. Happy to book Mum in again in future.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Sarah P (Respite Resident/Service User) on Wednesday 7 November 2018. Review relates to August 2018.
I stayed at Avon Rech for 4 weeks (24/7/18 - 21/8/18) for respite care after serious rheumatoid arthritis flare-up made it impossible for me to stay at home. I had a lovely room and en-suite wet room, bed with adjustments. I ate well and was looked after, so was in better condition when I went home. Staff were nice. The only problem really is that I couldn't get a mobile signal.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Anthony B (Son of Resident/Service User) on Tuesday 6 November 2018. Review relates to October 2018.
As being from out of the country, finding a place for my mother would be a daunting experience. As soon as I met the staff of Avon Reach I knew this was her home. The home was warm, with a beautiful view of the garden and lots of sun. The respect, dignity and care they gave my mum was wonderful. The staff is special, actually, I would use the word "angels"!
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael R (Son of Resident/Service User) on Friday 26 October 2018. Review relates to October 2018.
Have always regarded Avon Reach as a superb care home. The staff are brilliant, caring and totally understanding. You are met with a smile and feel totally at home. The facilities are excellent and everything is always spotlessly clean. This is a great care home with the highest standards.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M C (Respite Resident/Service User) on Wednesday 17 October 2018. Review relates to October 2018.
Fantastic level of care from all the staff. No pressure put on me. After a prolonged stay in hospital, the respite was a great healer before heading home.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Joan G (Respite Resident/Service User) on Wednesday 1 August 2018. Review relates to July 2018.
I had a marvellous 2 week stay at Avon Reach, made many new friends. My room had all the amenities you could require. All the staff are more than excellent. They look after everyone with the highest esteem. The food is excellent. Several choices at each mealtime for all diets. Activities are varied, taking places each day, if you wish to partake. Everything is kept so clean. Room, bathroom, bedding and towels and building. Its very good value for the excellent service you receive from everyone at Avon Reach.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan B (Resident / Service User) on Wednesday 1 August 2018. Review relates to July 2018.
Everyone was very cheerful, helpful and caring. The residents are looked after very well. The entertainments staff work very hard to keep the residents entertained and taking part. The meals were excellent despite the kitchen being renovated.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Royston O (Husband of Resident/Service User) on Thursday 19 July 2018. Review relates to May 2018.
Sympathetic care, friendliness coupled with total professionalism in all aspects.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J D (Resident / Service User) on Tuesday 26 June 2018. Review relates to June 2018.
Having followed the development of Colten Care and similar organisations for many years, I am sure there is not a better home in this category and in this area. The food is very good, the staff kind and efficient. For instance, they go out of their way to help you with the smallest problem and I admire their patience when they have to deal with irrational residents.
How likely would you be to recommend Avon Reach? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by M J (Resident / Service User) on Tuesday 12 June 2018. Review relates to May 2018.
I have been here over a year. I wouldn't want to go anywhere else. The care and staff are very good and friendly.
How likely would you be to recommend Avon Reach? Extremely likely
- Staff: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Susan G (Daughter of Resident/Service User) on Wednesday 9 May 2018. Review relates to April 2018.
Visiting Avon Reach for the first time, we knew mother would be happy to live there. The staff were very welcoming and the tour of the ground floor and bedrooms showed a lovely environment. This is the third year mother has been at Avon Reach and she continues to thrive and most importantly, be happy and content.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John R (Son of Resident/Service User) on Sunday 11 March 2018. Review relates to March 2018.
I can not recommend Avon Reach highly enough. My father spent his last few years there in total comfort with amazing care. All the staff and the 24/7 nursing care was of the highest standard.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Justin R (Son of Resident/Service User) on Saturday 10 March 2018. Review relates to March 2018.
My father spent the last two years of a long and happy life at Avon Reach and he loved living there. They are an absolutely fabulous team of professional, caring and lovely people. They were attentive and supportive of my father and all his family throughout his time there and when the sad day came they were fantastic; making a sad occasion pass with dignity and love. I will be eternally grateful to all of the staff at Avon Reach for looking after my father with such care and being so helpful to us as a family.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R O (Resident / Service User) on Thursday 1 March 2018. Review relates to February 2018.
I was made very welcome and very well looked after.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by P H (Son of Resident/Service User) on Wednesday 21 February 2018. Review relates to January 2018.
While my father was living at Avon Reach, initially for respite and then gradually progressing into nursing care, he was treated with utmost courtesy and kindness, always considering his opinions first. He became iller after Christmas and we were kept informed of any changes immediately. We would definitely recommend this home from home.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent