Review submitted by Judy W (Daughter of Resident/Service User) on Thursday 16 July 2020. Review relates to July 2020.
My mother has lived at Avon Reach for 2 1/2 years. The care is excellent and she is treated kindly with care and dignity. All the staff - the manager, reception, nursing, care staff and house and grounds are of a high calibre. Any problems which have occurred have been handled swiftly and efficiently. They have been discussed with me, her only child, agreed, rectified and improved systems put in place accordingly. My mother is very happy at Avon Reach. I have peace of mind and it is a wonderful place to spend her final years.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Satisfactory
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Graham H (Next of Kin) on Saturday 6 June 2020. Review relates to July 2019.
Due to my mother in her later days spending a lot of time in various care homes, I consider myself quite experienced in this field! I have, over the past two years on and off, visited a relative at Avon Reach and I can honestly say it is the best care home facility I have ever been in. The entrance is welcoming and the staff are always helpful and friendly. All the rooms I have been in are well decorated and extremely clean and a particular favourite part of mine is walking up the stairs and see the nostalgic pictures on the wall.
The relative I visited always said 'it was her hotel' and everything about the place, including the food and wine, is a credit to all involved. A sincere thank you to everyone and one day you might have me as a guest - but not too soon I hope!
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Don't Know
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Joan M (Resident / Service User) on Tuesday 3 March 2020. Review relates to February 2020.
I cannot recommend Avon Reach highly enough.
I have no complaints whatsoever.
I am happy to stay here for as long as I have to.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J B (Daughter of Resident/Service User) on Friday 6 December 2019. Review relates to November 2019.
I am constantly impressed by the attentiveness and friendliness of the staff at Avon Reach and the way in which they treat residents with dignity and respect. The home environment is light, bright and very comfortable. I feel very confident that my mother is being well cared for and that any concerns are followed up. Thankyou Avon Reach, it's a great comfort knowing that my mother is being so well looked after.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L H (Regular Volunteer) on Friday 29 November 2019. Review relates to November 2019.
The resident came into Avon Reach for a 2-week stay to be supported with nursing assistance after a total knee replacement. She has been extremely lucky to have such caring, kind and professional help at all times. The activities and the dining room facilities, ensure dignity and provide a warm welcoming atmosphere. A huge thank you! Well done - what a team!
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David M (Son of Resident/Service User) on Friday 15 November 2019. Review relates to November 2019.
My mum moved into Avon Reach in September after my dad passed away. We were very apprehensive about how well she would adjust and settle into her new home.
Within just a few days she was a different woman. Gone was the worry, the stress and uncertainty. She was happy, relaxed, comfortable and enjoying every minute of her new home. Avon Reach maintains very high standards throughout the home. The biggest credit must go to all the staff who really demonstrate the highest level of care possible. Thank you!
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R W (Daughter of Resident/Service User) on Wednesday 16 October 2019. Review relates to September 2019.
After a two week stay in hospital, my father went to Avon Reach to recuperate. He received kindness and respect from all members of the team. In particular, the level of personal attention and empathy given by the care staff was outstanding. He often remarked on the way that they spent time talking and listening to him. It was a great comfort. Sadly he became very ill but the end of life care that he and the family received was dignified and compassionate. We would recommend Avon Reach and Colten Care Ltd without hesitation.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Noeleen B (Wife of Resident/Service User) on Tuesday 1 October 2019. Review relates to September 2019.
In the recent past, my husband has used a different care home and so I will write from the experience of his being there and the comparison of which I am aware of. Avon Reach offers everything I would wish for my husband's care. The staff all kind, empathetic and willing to do whatever is asked of them with good heart. Importantly there is consistency of staff so we get to know the carers. The response to an alarming episode when my husband collapsed was immediate and professional. I was greatly reassured. Avon Reach provides delicious food. There is choice and variety. There is an impressive range of activities. None of this could happen without the particular people-centred management style. Well done Avon Reach.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by E I (Respite Resident/Service User) on Thursday 8 August 2019. Review relates to July 2019.
A very pleasant experience.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by I C (Son of Resident/Service User) on Friday 19 July 2019. Review relates to July 2019.
My parents came to Avon Reach for 4 weeks respite care. They found the level of care to be of the highest standard and said the staff to be extremely kind and helpful. In their own words "they could not have done more for you". The food was excellent. Avon Reach went the extra mile. Thanks to all the staff. You were brilliant and Dad looked so well at the end of the 4 weeks.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Margverita S (Respite Resident/Service User) on Friday 31 May 2019. Review relates to May 2019.
I have had 2 stays in the home when my daughter was on holiday and found everything very good. The staff were very friendly and helpful. I enjoyed the food and variety of menu. My room was very comfortable and a variety of activities always. I live near and visit one or two times a week and am always welcomed and I have made many friends.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Doris W (Resident / Service User) on Tuesday 28 May 2019. Review relates to May 2019.
I have been satisfied with my treatment and the care I have received since living here. This applies to all aspects of life.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Russell K (Son of Resident/Service User) on Friday 8 March 2019. Review relates to December 2018.
Mum went into Avon Reach in January 2010 after having her second stroke. She was bedridden, peg fed and unable to speak or communicate in any traditional ways. She died in January 2019 having been in the same room and bed for 9 years other than her tremendous will to live the outstanding care and commitment to mum was excellent.
The staff never neglected her and would inform the family of any instances that affected her and this gave the family great peace of mind.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A D (Daughter of Resident/Service User) on Tuesday 27 November 2018. Review relates to October 2018.
Dad was a resident for 4+ years. Everything was always excellent but in his final week the love, care and support for him, and also me, was outstanding.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M S (Son of Resident/Service User) on Friday 16 November 2018. Review relates to October 2018.
On arrival, we were made to feel very welcome. Mum enjoyed the varied activities that were provided daily including trips out. Mum liked that her family could visit freely and join her for lunch or supper by prior arrangement. Any little issues were very quickly dealt with and resolved by the care staff. Overall a very successful respite visit for 2 weeks. Happy to book Mum in again in future.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Sarah P (Respite Resident/Service User) on Wednesday 7 November 2018. Review relates to August 2018.
I stayed at Avon Rech for 4 weeks (24/7/18 - 21/8/18) for respite care after serious rheumatoid arthritis flare-up made it impossible for me to stay at home. I had a lovely room and en-suite wet room, bed with adjustments. I ate well and was looked after, so was in better condition when I went home. Staff were nice. The only problem really is that I couldn't get a mobile signal.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Anthony B (Son of Resident/Service User) on Tuesday 6 November 2018. Review relates to October 2018.
As being from out of the country, finding a place for my mother would be a daunting experience. As soon as I met the staff of Avon Reach I knew this was her home. The home was warm, with a beautiful view of the garden and lots of sun. The respect, dignity and care they gave my mum was wonderful. The staff is special, actually, I would use the word "angels"!
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael R (Son of Resident/Service User) on Friday 26 October 2018. Review relates to October 2018.
Have always regarded Avon Reach as a superb care home. The staff are brilliant, caring and totally understanding. You are met with a smile and feel totally at home. The facilities are excellent and everything is always spotlessly clean. This is a great care home with the highest standards.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M C (Respite Resident/Service User) on Wednesday 17 October 2018. Review relates to October 2018.
Fantastic level of care from all the staff. No pressure put on me. After a prolonged stay in hospital, the respite was a great healer before heading home.
How likely would you be to recommend Avon Reach? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent