Review submitted by Brian C (Respite Resident/Service User) on Tuesday 17 November 2020. Review relates to October 2020.
I spent about 8 weeks in Belmore to recuperate from a broken ankle, my wife stayed for about 12 weeks for respite care. We were looked after by a wonderful team of carers, all staff are very caring, helpful and friendly. The admin staff went out of their way to provide help and encouragement. All meals were very enjoyable, with a good choice of menus. We would recommend Belmore highly.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Richard G (Son-in-law of Resident/Service User) on Tuesday 22 September 2020. Review relates to September 2020.
Belmore Lodge provides an excellent level of service in a caring and friendly environment. Staff in the home - both nursing and support staff - are always prepared to go the extra mile, and the actions from the parent company Colten Care has been excellent through the Coronavirus crisis, taking sensible and proportionate precautions and keeping residents and family well-informed. My mother-in-law has lived here happily for nine years now and in that time we have always felt extremely comfortable that she is well cared for and her needs being met in a personal and supportive way. Highly recommended.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Richard R (Brother-in-law of Resident/Service User) on Friday 18 September 2020. Review relates to August 2020.
Thank you for caring for my brother-in-law for the last 2 and a half years. I was extremely pleased with the conditions in Belmore Lodge and for the care and consideration given for his end of life experience, by all the staff. I know he was not always the easiest of patients, but he frequently told me how appreciative he was. You may wish to review the link to a primary point of contact for GP, hospital and other support facilities - particularly difficult with COVID-19. Visitors' lunches were much appreciated. I end by saying Belmore Lodge was excellent - so many thanks.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S B (Respite Resident/Service User) on Tuesday 18 August 2020. Review relates to August 2020.
A very good experience. I was admitted in a wheelchair still feeling very unwell after 2 weeks in hospital. Six weeks of good care, R&R has made a great difference, also the nutritious food and chef kindly making me special diabetic desserts. Great advice from the nurses and all the staff very kind and cheerful.
The activities help to get you going but if you want to be quiet you can be. Loved the garden.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by W D (Son of Resident/Service User) on Friday 10 July 2020. Review relates to June 2020.
A delightful care home. Bright, clean, and friendly. Highly professionally run. Excellent communication. Nursing and care staff looked after my mother extremely well and she had a very dignified end. I could not have asked for more.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jill H (Daughter of Resident/Service User) on Monday 22 June 2020. Review relates to May 2020.
I have been amazed at how well all the staff have looked after the residents during such a difficult time during the COVID-19 pandemic. It has been a worrying time for both residents and staff but the staff has always gone the extra mile - reassuring the residents about the virus and their concerns about their families, arranging extra activities and adapting to the new clinical advice. Enquiries after residents are always answered positively and cheerfully, whether it be via the nurse or reception taking mobile phones to a resident. The management have taken every care to keep residents’ families up to date with the government and the company’s response to the pandemic which has been both honest and reassuring.
Amongst all this my mother’s 101st Birthday was celebrated with balloons, a special cake and a Skype call to us. Although we couldn’t visit due to government restrictions then, we all felt we had shared her special day. A big thank you to every member of staff at Belmore.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Don't Know
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M G (Partner of Resident/Service User) on Wednesday 6 May 2020. Review relates to March 2020.
We knew three people who'd been here and who all recommended it, so when care was needed we went to visit and liked it immediately. It is clean and well cared for and had no smell of urine. The staff are extremely kind and caring not just to my partner but me as well. His room was bright and cheerful with lovely patio doors and his own bathroom. I was able to visit whenever I wanted, so stayed with him for many hours and was always served tea/coffee with him. There is a lovely lounge on the top floor where family members in larger groups were happy to join us. He was very comfortable and content and I would highly recommend it here to everyone.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Teresa N (Daughter of Resident/Service User) on Tuesday 28 April 2020. Review relates to March 2020.
We have had family members in Belmore Lodge for several years and we have always found the staff and management friendly, helpful and efficient. There are normally many and varied activities to keep all residents occupied and happy and this has been maintained during the current coronavirus pandemic. Rooms are kept extremely clean and tidy and the food is always good.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Mark U (Son of Resident/Service User) on Monday 27 April 2020. Review relates to April 2020.
At the time of writing this review, I have been unable to enter the home for just over five weeks on account of the Coronavirus lockdown. Accordingly, I speak to my mother on the phone every day, and despite the fact that we have very little news to discuss, her spirits remain high, and she is always full of praise for the staff who look after her.
Fortunately, it has been possible to drop items off for her during this period, and this is done at the entrance porch where a member of staff will pick them up once I have retreated to a safe distance, and I understand that those items are then cleaned before being taken up to her room. The only negatives that I can ever comment on are the occasional lack of parking spaces.
Otherwise, the daily activities seem to continue without too much disruption, and she clearly enjoys those which she attends. She rarely complains about anything at the home, so if you are considering a care home for a loved one, do pay a visit to Belmore Lodge. It’s a lovely home with really helpful and super friendly staff, and it always has a wonderful atmosphere.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John N (Son of Resident/Service User) on Monday 20 April 2020. Review relates to March 2020.
My mother has been in Belmore Lodge for over three years, and I have always been impressed with the care she has received. The staff and management give a professional service and are always cheerful and helpful. The home has a variety of activities which the residents can join in. The room is always clean and tidy, and the food is good.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S I (Daughter of Resident/Service User) on Tuesday 11 February 2020. Review relates to January 2020.
My brother and I viewed this care home for our Mother. We were extremely impressed with all the staff and rooms and knew this would be the one that she would be happy in for some respite.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J G (Daughter of Resident/Service User) on Friday 5 July 2019. Review relates to March 2019.
My mother was diagnosed with cancer and was admitted to Belmore Lodge for palliative care. My father was also admitted so that he could be with my mother during her final days.
Belmore Lodge were wonderful, extremely caring and very professional. My mother died on March 23rd whilst in care and we could not have wished for a nicer, more loving and caring environment for her final days.
How likely would you be to recommend Belmore Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent