Irene’s Story at Bourne View

“When Mum’s condition deteriorated, life had paused for a while. At Bourne View, it felt as though the play button had been pressed again. She regained her stimulus and her routine. She chooses what she wears, joins in most activities, talks easily with other residents, and engages with new people when they arrive.

“The care home gives her safety and security while enabling her to remain as independent as she can be. That is now her normality.

“The fact that Bourne View is registered for nursing care is massively important. Mum told me, ‘You don’t need to worry about me. I have everything I need here. I’m alright. I’m being looked after.’ The nurses take it to a different level. They remove the worry not just for residents but for families too.

“That 24/7 nurse-led care is a vital factor people should consider when a loved one is moving into a care home.

“The food is lovely, with extensive choice at each mealtime. The chefs are visible and speak directly with residents about their preferences.

“All the staff are wonderful whether carers, companions, waiters, laundry staff, domestic, reception, maintenance, whatever role. Mum has built genuine rapport with them.

“Spotlessly clean and thoughtfully designed, Bourne View surprises people. I care about Mum massively but I don’t worry about her anymore. She is living, not just existing. Mum is happy.”