Review submitted by B D (Resident / Service User) on Tuesday 3 March 2020. Review relates to February 2020.
Since my arrival 4 weeks ago, the staff have all gone out of their way to make me feel included and very welcome. I have been unwell and the care and attention to my needs were quickly addressed. Everyone on the team is friendly and helpful and nothing is too much trouble. I am very happy to have made the decision to stay.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ann P (Respite Resident/Service User) on Tuesday 29 October 2019. Review relates to October 2019.
I have had the most wonderful 11 day respite experience. The carers have been marvellous. The kitchen dining room staff and the food have all been amazing. Everything was wonderful. It is not staff and residents, it is one family. I can't wait to come again.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A W (Respite Resident/Service User) on Friday 5 July 2019. Review relates to June 2019.
All the staff are kind, welcoming and extremely efficient in a quiet and unassuming manner. I cannot speak too highly of the care I received and leaving feeling refreshed, motivated and optimistic about the future.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila W (Resident / Service User) on Friday 26 April 2019. Review relates to April 2019.
Planning ahead, I went to meet the management at Braemar Lodge to see if it would be somewhere to convalesce post a hip operation. From the moment I walked into when I said "goodbye" I was convinced there could be nowhere better to recover. I wasn't wrong and I cannot praise the nursing home enough. I soon found that each and every one of the staff at the home was helpful, friendly, caring and understanding of my needs. I learnt that many of the staff are from the local area and have been employed at Braemar Lodge for many years. Some of them work with their family members and this must produce the family feel to the place. The care home is kept immaculately clean and nothing is too much trouble. The food is delicious and portions are generous. The gardens are a delightful addition and beautifully designed. Most of all there is a real sense of community and dedication throughout the whole house and it honestly feels like a home from home. I wish Braemar Lodge the best of luck as they develop into further accommodation.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John S (Resident / Service User) on Tuesday 23 April 2019. Review relates to March 2019.
This was my third stay at Braemar Lodge. Each of two weeks. I was looked after by the friendly and cheerful staff. The food was excellent and the room comfortable. I am glad it is so near my home and know where I will go when the need is great!
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Kevin H (Son of Resident/Service User) on Saturday 20 April 2019. Review relates to April 2019.
My father stayed there for almost a month and he was extremely well cared for. His mood and health improved quickly. All the staff were first class and went out of their way to help my father and the family.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A H (Son of Resident/Service User) on Friday 12 April 2019. Review relates to March 2019.
My father was treated with great respect and kindness during his stay.
Every member of staff was very friendly and showed genuine care for my father. They all worked on their own initiative.
I would certainly recommend Braemar Lodge in the future.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan B (Daughter of Resident/Service User) on Wednesday 20 March 2019. Review relates to January 2019.
Mum's admission was arranged at short notice. There was a genuine interest, concern and welcome when we arrived. The Manager goes the extra mile to support the residents and family carers alike. I, as a concerned carer, particularly appreciated her understanding and empathy as my mother is reluctant to accept the care she needs. A fall necessitated hospital visit and on return, her care was immediately amended giving both of us the reassurance and confidence required - thank you.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T T (Son of Resident/Service User) on Tuesday 19 February 2019. Review relates to February 2019.
My mother was in Braemar Lodge for four weeks of respite care after an acute illness.
The staff were all very positive and supportive as well as friendly and looked after Mum very well.
Overall, the experience my mum had was very positive with the sole exception of the food quality which was disappointing.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John R (Husband of Resident/Service User) on Thursday 14 February 2019. Review relates to February 2019.
Upon entering Braemar Lodge, I noted a welcome coupled with an air of tranquillity. The place is spotlessly clean. Nowhere was there an unpleasant smell. The communal rooms were well furnished and thoughtfully arranged with plenty of space for the wheelchairs of residents wishing to take part in pre-arranged activities. Every member of the large staff was smartly dressed, clean, polite, helpful, cheerful, aware of their particular responsibilities and knew what to do in an emergency.
Braemar Lodge has teams dedicated to specific tasks throughout the house such as nursing, medical care, catering, cleaning, personal cleanliness and all those other essential matters needed by residents such as help with washing, dressing and assistance getting in and out of bed. These duties were done regularly with great kindness and understanding. Response times to calls were very short.
The planned control has created an esprit de corps that effectively holds together the entire operation. Care of the residents is given priority. Nothing has been omitted. Nothing has been left to chance.
To sum up, Braemar Lodge is simply a superb care home whose standard will be very hard to surpass.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Fiona P (Power of Attorney of Resident/Service User) on Friday 18 January 2019. Review relates to January 2019.
The resident first entered Braemar Lodge in November/December 2017 but by July 2018 she had to move to another home due to her wandering. She moved locally, what a terrible experience. Luckily but sadly the resident has deteriorated and has been able to return.
Braemar Lodge was like coming home.
All staff and management really couldn't do enough and welcomed her back. She has improved, is more hydrated, has put weight on and is much happier.
Thanks for all the manager and her team do. I cannot fault them.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Abbie E (Granddaughter of Resident/Service User) on Tuesday 15 January 2019. Review relates to October 2018.
My grandma lived here for just over 5 years. She originally was opposed to nursing homes and wished to stay at home. Over the first year, she grew to love the nursing home and saw it as her home. The staff at Braemar are amazing! They accommodated my Grandma’s needs and I cannot fault the staff in any way whatsoever! All the staff knew and loved Grandma very much and the Colten Friends, activities assistants, carers and nurses she had looking after her were absolutely fantastic!
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L P (Friend of Resident/Service User) on Tuesday 8 January 2019. Review relates to January 2019.
Nothing is too much trouble for the staff. My friend who I visit is much happier here than in her previous home.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Cleanliness: Excellent
- Safety / Security: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B W (Daughter of Resident/Service User) on Tuesday 1 January 2019. Review relates to October 2018.
My mother was a resident at Braemar Lodge and I visited her nearly every day for 2 years, for an hour or more. She had dementia but I never had a moment's concern. I knew she was in extremely good and caring hands. The wonderful staff supported me too. I continued visiting other residents after my mother died and continued to be impressed by all aspects of this super home.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by H Q (Respite Resident/Service User) on Wednesday 7 November 2018. Review relates to November 2018.
I have enjoyed my stay and I will come to visit.
The care and support was excellent.
The food was very good. My marks out of ten would be ten and a half.
Made some nice friends.
Everyone works as a team.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A N (Resident / Service User) on Tuesday 18 September 2018. Review relates to August 2018.
Came for a respite week. Wonderfully caring, friendly and well-run home.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jenny D (Niece of Resident/Service User) on Thursday 6 September 2018. Review relates to August 2018.
My aunt went into this home in April. Our family has nothing but praise for the manager and staff who have looked after her beautifully and gently since she arrived. Everyone is so caring and nothing is too much trouble. I can relax knowing she's in such good hands.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Margaret J (Resident / Service User) on Thursday 6 September 2018. Review relates to August 2018.
I have been very happy and well looked after at Braemar Lodge.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ula R (Resident / Service User) on Monday 27 August 2018. Review relates to August 2018.
During my stay at Braemar Lodge, the care and attention I have received has been first class. Every member of staff went about their duties with enthusiasm, cheerfulness, care and professionalism and were always on hand when needed day and night. I have really enjoyed and benefitted from being here in such a friendly atmosphere!
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Alwyn T (Resident / Service User) on Monday 20 August 2018. Review relates to August 2018.
All members of staff are most helpful and cheerful. Everyone smiles and greets you if passing in the corridor or performing services. Everything done to help you feel "wanted" and at home. Makes it easy to adapt to a new kind of life.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila N (Respite Resident/Service User) on Friday 3 August 2018. Review relates to July 2018.
To begin with didn't feel very well but as time went on the help from the physio and the carers and nursing staff helped my recovery. Found not to be able to have many visitors because of "shut down" I found the days long staying in my room.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by P H (Daughter of Resident/Service User) on Thursday 12 July 2018. Review relates to July 2018.
Although mum's short-term memory is not good, she regularly mentions how lucky she is to be in such a lovely environment with wonderful gardens and staff.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John H (Son of Resident/Service User) on Thursday 7 June 2018. Review relates to May 2018.
Everyone (management and staff) has been very caring and informative. There is no doubt that my father has had a great level of personal attention and has been treated as an individual. The activities in Braemar Lodge are essential to the well-being of all residents and there are many programmes on offer.
Visiting hours any time of day is also very convenient and important. Visitors being included at meals is also a lovely concept as all of us can mingle together and meet.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent