Review submitted by Daphne J (Wife of Resident/Service User) on Wednesday 6 January 2021. Review relates to December 2020.
I have just spent 3 weeks including Christmas at Braemar Lodge helping my husband who has had a stroke settle in. From the moment I walked through the door, I felt very welcome. All the staff are so kind, caring, helpful and happy. There is always laughter coming from my husband's room. Our two weeks in isolation were made as easy as possible under the present circumstances. The menu is varied and delicious. There is a beautifully furnished restaurant. Christmas was a wonderful occasion. If the need arose, I would happily book into Braemar Lodge.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M H (Resident / Service User) on Tuesday 2 June 2020. Review relates to May 2020.
This is the second time I have been looked after at Braemar Lodge, as it has been a first-class experience. It would be difficult to find anything that could be improved.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by U R (Resident / Service User) on Wednesday 6 May 2020. Review relates to May 2020.
Overall my stay here has been a happy and caring experience especially under the present problems of the coronavirus. I cannot speak too highly of all the carers. Just occasionally the service at supper in the restaurant was slow and items shown on the menu were not available. The activities team did their best to keep us all occupied in these difficult times, the classes were nicely varied. The paintbrushes, although plenty, really did need cleaning, some were past their sell-by date and paints needed replacing.
How likely would you be to recommend Braemar Lodge ? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by B D (Resident / Service User) on Tuesday 3 March 2020. Review relates to February 2020.
Since my arrival 4 weeks ago, the staff have all gone out of their way to make me feel included and very welcome. I have been unwell and the care and attention to my needs were quickly addressed. Everyone on the team is friendly and helpful and nothing is too much trouble. I am very happy to have made the decision to stay.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ann P (Respite Resident/Service User) on Tuesday 29 October 2019. Review relates to October 2019.
I have had the most wonderful 11 day respite experience. The carers have been marvellous. The kitchen dining room staff and the food have all been amazing. Everything was wonderful. It is not staff and residents, it is one family. I can't wait to come again.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A W (Respite Resident/Service User) on Friday 5 July 2019. Review relates to June 2019.
All the staff are kind, welcoming and extremely efficient in a quiet and unassuming manner. I cannot speak too highly of the care I received and leaving feeling refreshed, motivated and optimistic about the future.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila W (Resident / Service User) on Friday 26 April 2019. Review relates to April 2019.
Planning ahead, I went to meet the management at Braemar Lodge to see if it would be somewhere to convalesce post a hip operation. From the moment I walked into when I said "goodbye" I was convinced there could be nowhere better to recover. I wasn't wrong and I cannot praise the nursing home enough. I soon found that each and every one of the staff at the home was helpful, friendly, caring and understanding of my needs. I learnt that many of the staff are from the local area and have been employed at Braemar Lodge for many years. Some of them work with their family members and this must produce the family feel to the place. The care home is kept immaculately clean and nothing is too much trouble. The food is delicious and portions are generous. The gardens are a delightful addition and beautifully designed. Most of all there is a real sense of community and dedication throughout the whole house and it honestly feels like a home from home. I wish Braemar Lodge the best of luck as they develop into further accommodation.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John S (Resident / Service User) on Tuesday 23 April 2019. Review relates to March 2019.
This was my third stay at Braemar Lodge. Each of two weeks. I was looked after by the friendly and cheerful staff. The food was excellent and the room comfortable. I am glad it is so near my home and know where I will go when the need is great!
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Kevin H (Son of Resident/Service User) on Saturday 20 April 2019. Review relates to April 2019.
My father stayed there for almost a month and he was extremely well cared for. His mood and health improved quickly. All the staff were first class and went out of their way to help my father and the family.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A H (Son of Resident/Service User) on Friday 12 April 2019. Review relates to March 2019.
My father was treated with great respect and kindness during his stay.
Every member of staff was very friendly and showed genuine care for my father. They all worked on their own initiative.
I would certainly recommend Braemar Lodge in the future.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan B (Daughter of Resident/Service User) on Wednesday 20 March 2019. Review relates to January 2019.
Mum's admission was arranged at short notice. There was a genuine interest, concern and welcome when we arrived. The Manager goes the extra mile to support the residents and family carers alike. I, as a concerned carer, particularly appreciated her understanding and empathy as my mother is reluctant to accept the care she needs. A fall necessitated hospital visit and on return, her care was immediately amended giving both of us the reassurance and confidence required - thank you.
How likely would you be to recommend Braemar Lodge ? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent