Review submitted by Mark Robert C (Son of Resident/Service User) on Friday 22 November 2019. Review relates to November 2019.
My father has become a resident of Brook View very recently, having moved into their care after a period of time spent in hospital and latterly an NHS rehabilitation facility.
He is safe, well cared for and happy.
The staff at Brook View have been universally fantastic, they are so engaging and caring, nothing is too much trouble and they do all they can to ensure my father is comfortable and content.
My father is not the most sociable of individuals sometimes but the staff always invest time in their interactions with him and their caring nature shines through in these conversations which makes my father feel safe and well cared for. He has even started to become involved in some of the numerous activities that are available - something that even he is surprised by!
I am incredibly grateful to the staff at Brook View, I have never seen my father happier in recent years and I know he is being kept safe and being well cared for.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by F W (Daughter of Resident/Service User) on Friday 1 November 2019. Review relates to September 2019.
All the staff are helpful, friendly and caring. There are rarely agency staff. Whilst most of the activities are not of interest to my mother, she has enjoyed the outings she has been on. The staff all keep my mother aware of activities but respect her desire not to participate.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A K (Resident / Service User) on Tuesday 29 October 2019.
Excellent conditions and an enjoyable place to live.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by F C (Daughter of Resident/Service User) on Tuesday 29 October 2019. Review relates to October 2019.
My mother has been a resident for 5 months after an urgent assessment. She very quickly settled and became much happier as she received excellent 24-hour care. All the staff are extremely kind, caring and always treat Mum with patience, dignity and respect. Her clothes are beautifully laundered. The staff even label all her clothes and the family enjoy seeing Mum looking so nicely dressed. The meals are of a very high standard and Mum enjoys choosing from a wide menu for each meal. The home is beautifully maintained and recreational activities are the family. Mum now feels she is at home in Brook View.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K O (Son of Resident/Service User) on Tuesday 22 October 2019. Review relates to October 2019.
The standard of care and attention in Brook View are outstanding. Nothing is too much trouble for the staff, at every level, to provide the best 'home from home' experience as possible. We are truly grateful as a family.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C G (Resident / Service User) on Friday 18 October 2019. Review relates to October 2019.
The attendance of all is excellent. The staff are very helpful. Care is excellent.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L M (Daughter of Resident/Service User) on Thursday 17 October 2019. Review relates to October 2019.
The care Mum receives is second to none. The day I came to Brook View to look around it was such a breath of fresh air and a tremendous relief to be greeted by such a lovely, caring, approachable, friendly and professional team of people. Everyone takes time to listen, understand and get to know each resident and its the same for the family support too. Everyone goes the extra mile to accommodate. I said to Mum that if I needed to be cared for, that Brook View is exactly where I would want to be. There is a variety of daily activities and the food is lovely.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by W H (Daughter of Resident/Service User) on Tuesday 15 October 2019. Review relates to October 2019.
My mother is very happy in Brook View. She has been here over a year now and all the staff are very kind.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ann G (Stepdaughter of Resident/Service User) on Friday 26 April 2019. Review relates to April 2019.
My step-mother became a resident here several months ago. As I live in Canada we were unable to visit until only recently. In the meantime, we have been in touch by phone. It has been a relief to see how well she has been taken care of and a pleasure to meet all the staff. They are all polite, caring and friendly.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P G (Wife of Resident/Service User) on Thursday 28 March 2019.
I came with my husband to stay for a week in a double room. His visit is for 2 weeks.
(Helping him with familiarisation was vital to feel I could leave him for my respite break for the next week) It has been a wonderful opportunity for me and I know he will be left in very good care. The atmosphere, staff, facilities and food have made it a good experience.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lynn G (Friend of Resident/Service User) on Tuesday 1 January 2019. Review relates to December 2018.
This is more like a hotel than a care home. We came to visit our neighbour twice during his stay and also attended 2 social events with him. Everything was excellent. The home is spotlessly clean, beautifully decorated with lovely floral arrangements. The food was first class, great choice, well cooked and presented.
The events (quizzes and pantomime) were well organised and most enjoyable. All the staff we encountered were friendly. Efficient and so caring. Top marks all round.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lindsey H (Daughter of Resident/Service User) on Tuesday 1 January 2019. Review relates to December 2018.
As visitors, we have always been made very welcome and treated as if we were more important than anyone else, yet we can appreciate the staff are very busy.
This home is always a very pleasant place to be. We are impressed by the quality of the detail in everything. The staff are friendly and accommodating without exception.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tim W (Son of Resident/Service User) on Tuesday 27 November 2018. Review relates to November 2018.
Mother was at Brook View for 5 years. Whenever I visited her, she was invariably complimentary about those looking after her, and would always mention how lucky she was to be living there. She was always keen to be active and helpful as far as she could, and a really positive aspect of her stay was that the staff would let her, when it was possible, In her last few months when she needed full nursing care, the nursing staff were always helpful, caring and professional.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Simon F (Son of Resident/Service User) on Tuesday 20 November 2018. Review relates to October 2018.
Great all round.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by H B (Daughter of Resident/Service User) on Wednesday 31 October 2018. Review relates to October 2018.
I am very pleased with the care my mother has received over the months.
All the staff are well trained and very caring, nothing is too much trouble for them they are thoughtful and kind and treat mum with dignity. Only two occasions when communications could have been improved on. Support facilities for the families are excellent.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jonathan G (Son of Resident/Service User) on Friday 26 October 2018. Review relates to September 2018.
Throughout the admissions process and since I have found the staff at Brook View extremely helpful and the level of care afforded of the highest standard. I am sure this has helped Mum greatly in settling into her new surroundings as quickly as she has. The superb garden at Brook View is another outstanding feature of the home.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ronald H (Respite Resident/Service User) on Tuesday 9 October 2018. Review relates to September 2018.
I was apprehensive at first not having stayed in a rest home before. However, I soon settled in because the staff made me very welcome and many of the residents did the same. It was very nice to have several different activities to take part in every day, even a trip out in the minibus each week. Lunch and supper were, apart from very good meals, a social occasion with the chance to talk to the other people at the table on different subjects. My two weeks was a very nice experience and I would suggest that Brook View is among the top tier of rest homes if not at the very top.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T H (Relative of Resident/Service User) on Friday 5 October 2018. Review relates to September 2018.
Arrived at Brook View unannounced on a Friday afternoon. We were made to feel very welcome and shown around all the facilities. Immediately welcomed.
This would be the home we would like our relative to stay in. Not only have all the staff cared and looked after our relative, they also supported us in this different time. We would like to thank everybody who works at Brook View.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M W (Respite Resident/Service User) on Wednesday 22 August 2018. Review relates to August 2018.
This was my 2nd stay at Brook View, two weeks and a few days while my daughters were on holiday. As usual the staff make you very welcome and always greet you by name - quite an achievement considering the number of residents. I particularly enjoy the activities. The dining room staff are extremely patient dealing with the fussiness of some people! Every effort is made to get you just what you want.
How likely would you be to recommend Brook View? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Philip S (Son-in-law of Resident/Service User) on Sunday 19 August 2018. Review relates to August 2018.
Brook View and it's staff are magnificent in the standard of accommodation, food (all prepared on site by the talented chef) and care given by the team of nurses, carer's, back up staff of admin, catering and housekeeping. They all made my father-in-law's last weeks as pleasant as humanly possible. He was not well enough to take part in the many activities and outings provided to the residents in Brook View but was able to enjoy the pleasant gardens sitting by the fountain.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Christopher B (Respite Resident/Service User) on Friday 20 July 2018. Review relates to June 2018.
A very comfortable and well-maintained nursing home. Understandably attracts a high standard of clientele. Although the rooms are excellent my room was not suitable for a resident who was in a wheelchair. Too small, although I was only there for 2 weeks. The attention and organisation to daily events were well received. The nursing care was of the highest order. The richness of the food did not suit me but there was plenty of choices and excellent quality. The acceptance of visitors to be able to join me for lunch was highly appreciated particularly as there was no extra cost. This is rightly a popular venue which I thoroughly enjoyed for 2 weeks with highly trained staff and management.
How likely would you be to recommend Brook View? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Satisfactory
- Facilities: Satisfactory
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Paul M (Son of Resident/Service User) on Tuesday 17 July 2018. Review relates to June 2018.
All staff very helpful, very friendly. Mum is struggling to recover from a major stroke but the nurses are doing a fantastic job. They liaise with us as a family, the local doctor and the charity team from Christchurch, all of whom have gone out of their way to keep mam as well and as comfortable as possible, whilst making her feel wanted and at home.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michelle B (Daughter of Resident/Service User) on Thursday 5 July 2018. Review relates to June 2018.
Mum was supported initially for respite, however, we had decided to place mum long term to support her Alzheimers and other long-term conditions as the home really treated mum with compassion, care and respect, communicating accurately and timely with the family. Unfortunately, mum deteriorated rapidly and died but throughout both the respite and her end of life, we could not fault the home. Thank you very much.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheran G (Daughter of Resident/Service User) on Thursday 28 June 2018. Review relates to June 2018.
Could not ask for better care for my mother. Friendly, welcoming staff who have great respect for everyone. Making my mum feel a part of everything and providing amazing nursing care. The companionship team do a fantastic job, allowing my mum to socialise again.
I know when she goes home she will miss this so much!
Two members of staff especially have gone out of their way to do all they can.
A beautiful home and that is what it is; HOME.
Never feeling awkward but really enjoying our visits. Nothing is too much for any of the staff and although Mum is a little homesick, she loves it!
Thank you to every single member of staff. You're all amazing!
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P P (Resident / Service User) on Tuesday 12 June 2018. Review relates to June 2018.
Brookview really feels like home from home. All the staff are friendly and attentive to my needs. My family feel happy that they are leaving me being well looked after, one thing my family are especially happy about they can come and visit me day or night without calling beforehand and are made to feel welcomed.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S F (Relative of Resident/Service User) on Friday 25 May 2018. Review relates to May 2018.
This is such a pleasant home. From the moment you enter you are welcomed by happy friendly faces both from the staff and the residents.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Paula P (Sister-in-law of Resident/Service User) on Tuesday 15 May 2018.
Our relative has just moved down from Scotland to Brook View in order to be nearer to us. This obviously has the potential to be a real upheaval for him, but all at Book View have done everything in their power to ease the transition. They have tried to get to know him as a person, encouraging him with activities and providing a very warm welcome, not just to him but to us as his family.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D R (Respite Resident/Service User) on Monday 14 May 2018. Review relates to April 2018.
I went into Brook View, West Moors, for a much needed respite week, feeling quite poorly.
With all the help and encouragement I received from everyone I came home at the end of my stay feeling refreshed and very positive.
If I need respite care in the future I know where to come.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan B (Daughter of Resident/Service User) on Tuesday 1 May 2018.
After a short hospital stay last November my mum was very poorly but on discharge, she was very pleased to be back in her room at Brook View. The staff have been patient, encouraging, caring and very attentive to mum's needs. Whilst she is now less mobile she is eating well and is much more her old self. The recent arrival of new experienced management and administrative staff has made a significant improvement and there is better communication now and a calmer atmosphere. Following the upheaval of the major refurbishment programme, Brook View is now looking very clean, modern, fresh yet still very homely.
How likely would you be to recommend Brook View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent