Reviews and Testimonials

Just to say thank you for all the dedicated hard work and care you all have given during this long, continued pandemic, that has effected the way in which we all live and work.  The NHS deservedly get so much praise but we wanted to recognise all your efforts too.  I am sure both the residents you care for and their families know how difficult this time has been for you and we just wanted to acknowledge the tremendous work you continue to do.  We all hope that the end of this time is not too far away and we can return to a normal workplace and life but until then keep up the amazing work you do and being the special people you are.  

Local Funeral Directors near Brook View

Thank you all for the amazing care that Mum receives.  You know her so well and always make her so happy.  Thank you also for the regular updates regarding her health.  My sister and I know she's in the best hands.

Daughter of Resident at Brook View

Thank you very much for the kindness and care you gave to my Mother.  We can't praise highly enough the care you all gave her during her time at Brook View, particularly during such trying circumstances throughout lockdown.  There are not enough words to express the deep gratitude we feel for the care and consideration Mum and our family received.  Thank you. 

Daughter of Resident at Brook View

Extremely good for people needing TLC.  The response was almost immediate.  Wonderful people, example, benefit of such understanding.

Resident at Brook View

The care, activities, support and understanding was all you could wish for.  Excellent.

Resident at Brook View

We want to express our thanks and gratitude in caring for our lovely mum. Your kindness and care was second to none and your consideration to us visiting. Our mum was comfortable and peaceful at the end and we are eternally grateful that she was in the care of Brook View.

Daughter of Resident at Brook View

I would like to thank all of you for the care and support you have given to my mother during her stay at Brook View. The last five months have been very hard for everyone but the commitment and care of the staff has been very obvious in the way they have continued with such good cheer. I would particularly like to thank the nursing team who made Olive's last days comfortable and for keeping us in touch with her, enabling us to visit for some valuable moments together. Thank you to Mel, Michelle, Tracy, Becki and the nursing team for your excellent care, to all the carers who have looked after her day to day as she needed more help and to Sarah and Christine for their fun and games downstairs. My mother particularly enjoyed the minibus excursions and the tea and cake as well as the well-tendered gardens at Brook View. Although we missed seeing her during the lockdown, it was reassuring to know that she was happy and in such good hands. Thank you again.

Daughter of Resident at Brook View

We thank you for your care of Mum in her final weeks. Mum appreciated everything you did for her. We saw first hand how each of you looked after her and what we saw was special care from individuals and the whole team. Again, on behalf of Mum, thanks for being special people.

Son of Resident at Brook View

Mum had been in Brook View 11 months when they went into lockdown. I had no concerns about the wonderful care mum would go on receiving while her family couldn't visit. Mum enjoyed all the delicious meals which were beautifully presented and chosen from the daily menus. The standards of her personal laundry and cleaning were impeccable. The home did all they could with Skype calls, including her birthday celebrations and I was always contacted in relation to any change in her care needs. Unfortunately in early July mum's health deteriorated, the nursing staff involved me in all decisions and the care and compassion they gave her were of a truly exceptional standard. Her family were allowed to be with her and we saw how deeply the staff felt and cared about mum, which was such a huge comfort to us. Brook View has the most wonderful staff who all contribute making it a very special home of the highest standards and they really get to know the residents by caring and treating them as family.

Daughter of Resident at Brook View

Thank you for everything you did on Monday to facilitate my meeting with Mum, it made me feel so much better to see her. She seemed to appear as if she felt better for it afterwards.

Daughter of Resident at Brook View

Today is a grey rainy day and I was actually sorting through some paperwork of Betty’s, when I received a delivery of a beautiful bouquet of flowers, signed - from the staff at Brook View. The flowers did indeed, as the message said, brighten up my day. What a lovely thought and a very kind, and much appreciated gesture. Thank you very much.

Respite Resident at Brook View

Thank you for making sure my Mum felt loved on her birthday. It was good of you all to go the extra mile for us. We appreciate all your kindness at this difficult time

Daughter of Resident at Brook View

I just wanted to say a huge thank you to everyone who helped to organise the visit to see my dad this morning. It was lovely to be able to see him again. Dad looked very well, so thank you to the whole team for all you have done to care for him.

Daughter of Resident at Brook View

I arrived at Brook View on Christmas Eve after being released from hospital following an accident. Despite the short notice, they provided Christmas Lunch for my husband and me. They also arranged for a professional hairdresser to wash my hair - ladies will know the importance of that! Everyone was really friendly throughout my stay, and as I grew more mobile around the building I was addressed by name and with a smile by all, whether or not we had met before. Residents were equally welcoming at the daily activities and I (almost) was sad to leave. The food was delicious with interesting selections and a choice of portion size. Chef visited me in person to check if I had any allergies, so I was not able to order the wrong meal by mistake. We often had home-made cakes and biscuits at afternoon tea. I felt really safe and welcome throughout my stay, as I recovered from the injury and the shock of my accident.

Resident at Brook View

Thank you to all the staff and resident who gave Mum such fantastic support. She always said what a lovely home Brook View is but it’s the people who make it.

Daughter of Resident at Brook View

Thank you for everything you are doing for Mum during these very trying times. I know she is in good hands.

Daughter of Resident at Brook View

To everyone at Brook View who help make Mum’s 100^th birthday a joyful occasion. We are very grateful for your excellent care and thoughtfulness at such a difficult time.

Daughter of Resident at Brook View

As I live abroad with a time difference please could you tell my great aunt that I think of her often. She is 102 years of age; she is normally the life and soul bless her heart. I would like to say thank you to all of your staff for all the wonderful care they have taken, not just of her, just all the residents, especially during this difficult time.

Great Niece of Resident at Brook View

Dear HR, thank you for the email. I am really enjoying the role, the people I am working with are fantastic and all my colleagues at Brook View have been very welcoming. I have been given lots of support on the job training when I started and attending all the workshops. I felt safe and supported and have very much enjoyed my first few weeks working for Colten Care.

Staff Member of Brook View

I wanted to thank all your staff member who reacted so quickly to help Dad on Sunday afternoon. I’m so grateful for the quick response and vigilance. Thank you for phoning me so quickly to let me know what had happened. We really appreciate how everyone worked as a team to help him.

Daughter of Resident at Brook View

Thank you for your email. I am really enjoying my role as a Health Care Assistant at Brook View. It has been a lovely experience to be so welcomed by the whole team, from housekeeping to management. I would be grateful for any opportunities to extend my qualifications in the future at Brook View.

Staff Member of Brook View

Thank you so much for the fantastic care you provided for my granny. She was brilliantly looked after by everyone at Brook View and to think she lived thought to 102.5 after moving that showed what a great job you did.

Niece of Resident at Brook View

Thank you for your latest Colten Bulletin and all previous Bulletins keeping us appraised of the situation in respect of Covid-19 and a big thank you for your transparency. With the breakout of the virus it has been especially worrying time but in the back of our minds we have know you as an organisation are dealing with it in a professional way.

Son of Resident at Brook View

I am so impressed how hard everyone works and no matter how hard the situation, no moans they just get on with the job looking after our residents. It’s been more difficult with masks on but still everyone is smiling and cheerful. You all go above and beyond for residents every single day and I applaud all of you for that.

Head Office Employer Who Volunteered to Assist at Brook View

To all the staff at Brook View thank you so much for all your kindness & care for all the residents. Its greatly appreciated and we look forward to the time when we can visit friends & family again.

Daughter of Resident at Brook View

We would like to express our gratitude to all the staff involved in caring for our relative throughout his time at Brook View. We are aware of the difficulties under which you are currently operating in these extraordinary circumstances, so particularly appreciated how hard the team at Brook View have been working and the kindness shown.

Daughter of Resident at Brook View

We are grateful for the bulletins from your CEO and as a family very much want to continue to receive open and honest information about the situation within the home. As Dad has full comprehension of the pandemic, follows the news on the radio and TV and reads the newspaper daily, he was pleased to receive a bulletin from the CEO last week, with information about how Colten Care is responding. We would like to thank each and every person.

Daughter of Resident at Brook View

Thank you so much for the beautiful flowers you sent to me, nature has a way of expressing feelings far more than anything else.

Ex-Respite Resident

We wanted to say a big THANK YOU to you and all your staff for all you are doing at this very difficult time. We are reassured and grateful that uncle is being so well looked after and kept safe.

Niece of Resident at Brook View

Thank you for your openness and care. I don’t have any doubt that you are all doing everything possible to keep my aunt and all the residents and staff safe. Being in isolation is hard but a necessity in these strange times. My daughter has had Covid and recovered so there is always hope.

Niece of Resident at Brook View

Thank you for your regular updates and letting us know about the coronavirus. We are extremely appreciative of; and concerned for, your colleagues who are working in these very challenging conditions. My father spent his last few months at Brook View and my mother is a resident for over three years since that time. Based upon this experience, we know that the team there will do everything they can, both to keep themselves safe and to continue looking after Mum.

Son of Resident at Brook View

To all the staff, thank you so much for the care you are giving to our parents. May god bless you and keep you all safe and well.

Daughter of relatives at Brook View

Thank you so much for the outstanding care that you gave to mum. You are all amazing it was very much appreciated. God bless you all.

Family Of Resident At Brook View

A huge thank you for all the love and care that you have shown to mum and for supporting us, her family.

Daughter of Resident At Brook View 

Our family would very much like to thank all the staff for the kindness cad care shown to mum. In conversations with mum she frequently mentioned that everyone was very kind to her, and I know she especially enjoyed the singing and the cake!

Daughter of Resident at Brook View

I just want to say thank you very much for being so welcoming and looking after me during my time with you. I was really nerve wracking coming into a new environment, but you made me feel about of the team!

Student at Brook View

I want to thank each one of you for the support you have given to me over the last 2 years. We have been on a journey together and although I am getting off at this stop, I hope you all continue the same path growing and developing as a team.

Ex Colleague at Brook View

Knowing my Mother was in a lovely environment was so comforting, I knew from the moment I came to Brook View that it was the next best thing to home
Daughter of Resident at Brook View

My father is safe, well cared for and happy, the staff at Brook View have been universally fantastic, they are so engaging and caring, nothing is too much trouble and they do all they can to ensure my father is comfortable and content
Son of Resident at Brook View

All the staff are helpful, friendly and caring to my Mother and she has enjoyed the outings she has been on
Daughter of Resident at Brook View

Thank you and your staff for providing a lovely birthday lunch for our relative, the Garden Room is a very pleasant venue for a small party and the staff's 'Happy Birthday' song was much appreciated
Relative of Resident at Brook View

Everyone is wonderful, all the Team are a credit to Colten Care
Resident at Brook View

From the bottom of our hearts we want to thank you for all the love and care you gave our relative - your care meant so much to us all
Relative of Resident at Brook View

Our relative was treated with respect and real compassion by the nurses and carers, who also had lots of time for me as well, I cannot praise their care enough
Relative of Resident at Brook View

I am overwhelmed with the level of care that is being provided - Brook View is truly outstanding
Health Visitor of Brook View

I would like to give thanks to all the staff, all doing the job they love, and giving such comfort to residents and visitors alike, so very welcoming, helpful and outgoing
Pam, wife of resident at Brook View

My sincere thanks to all the staff at Brook View for looking after my Mum while she was with you, thank you for all your kind wishes and support
Susan, daughter of resident at Brook View

We appreciated the love and care with which you looked after our Mother, she always said how lucky she was to have lived in a pleasant and caring environment
Nigel, son of resident at Brook View

My step-mother became a resident at Brook View and as we live in Canada we were unable to visit until only recently. It has been a relief to see how well she has been taken care of and a pleasure to meet all the staff, they are all polite, caring and friendly
Ann, stepdaughter of resident at Brook View

I am very pleased with the comfort and care provided here, the food looks delicious and there are plenty of activities available
Ann, resident at Brook View