Annual Resident Survey 2024/25
We believe that the voices of our residents are essential to providing the best possible care.
That’s why we conduct a comprehensive resident survey every year to gather valuable feedback on our services and living environment. In June 2024, we completed our latest resident survey for Brook View. If you’d like to see the full results of the survey, you are welcome to visit the home to find our more.
96% of our residents rated their overall quality of care as ‘Excellent’ or ‘Good’ – Resident Survey Results 2024
The Importance of Resident Feedback
As an independent, family-owned company, this survey plays a vital role in our commitment to continually enhancing the quality of life for our residents at Brook View. Their health and happiness are at the centre of everything we do, and we believe that listening to their voices is the key to the exceptional care we are renowned for.
What Our Surveys Cover
Residents shared their thoughts on various aspects of their care experience, including the home environment, the responsiveness of management, the quality of care they receive, their daily routines and dining experiences, and the quality and variety of activities available to them.
Turning Feedback into Action
Once the surveys are completed, our team thoroughly reviews the feedback to identify key areas for improvement. We use this information to make informed decisions and implement changes that directly address the needs and preferences of our residents. Our goal is to create a nurturing and supportive environment that reflects the input of our residents
Yearly Review Process
To stay aligned with the evolving needs of our community, we conduct these surveys annually. This regular feedback allows us to track our progress over time and adjust our strategies to ensure continuous improvement.
Experience Our Commitment to Excellence
Discover how we turn resident and family feedback into exceptional care. Book a tour today to experience our home and meet the dedicated team committed to enhancing the quality of life for our residents.