Review submitted by Alison T (Daughter of Resident/Service User) on Monday 26 October 2020. Review relates to September 2020.
My mother arrived after almost five weeks in the hospital. She told me the home was 10/10 after her first night and always says how kind the staff are. The food is excellent, she is not an easy person to please, so I’m so happy she is safe and well and nothing I ask for is too much trouble. The first 2 weeks for new residents is hard without being able to visit, but my sister and I spoke to her every day and now she is so active downstairs. It was definitely worth keeping everyone safe by having this restriction in place so don’t be put off choosing Canford Chase because of this. Thank you to all the team - you are amazing.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alison M (Daughter of Resident/Service User) on Saturday 30 May 2020. Review relates to May 2020.
Exemplary care. The caring staff didn’t put a foot wrong. Delightful and empathetic staff, One and all. At every stage of my Dad’s final illness, the team treated him with kindness, gentleness and respect. Even at the end when the pandemic prevented us from visiting, they arranged a beautiful Skype call for us to say goodbye. I am eternally grateful.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jackie C (Daughter of Resident/Service User) on Saturday 25 April 2020. Review relates to April 2020.
I can't recommend Canford Chase Care Home highly enough. My mother has been looked after here for 7-years. She is always treated with respect, and I know she is so safe and secure. The carers and all the staff are so lovely, and I can see all work so hard. At this especially challenging time, I am 100% confident in Canford Chase that everything is being done to ensure the residents' safety; every single need is taken care of.
The catering also needs a huge mention; the lunches are delicious and top quality - the chef is amazing.
The home itself is a beautiful building, the reception is lovely and welcoming, and the lounge and dining areas are beautifully decorated. The residents' rooms are really well decorated, and the ensuite bathrooms are spotless. The garden is absolutely stunning, with a gorgeous shaded seating area and plenty of space for everybody - there is even a summer house. My mother is in such great hands, and I am so grateful to them.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Frances M (Daughter of Resident/Service User) on Monday 20 April 2020. Review relates to April 2020.
It is my pleasure to give a review for Canford Chase. My experience, from day one, has been 100% positive with all the staff. They pay special attention to the details of my mum's needs and so many times I have seen such extra acts of kindness and care for her; too many to record here. It may be an extra pillow if they have seen her looking a little unbalanced, a soothing bath to calm her if she’s feeling anxious, and special attention to her food all the time. The staff are so very kind and friendly, always smiling, and nothing ever seems to be too much for them. Mum always looks so lovely, her hair combed and her clothes are looked after also with great care. The staff take time to sit and talk to her conscious that she is now on her own as Dad passed away in 2019. Also, her room is always beautifully clean with care taken to her belongings. Mum often mislays things, and the carers make such an effort to check everything and find them for her. To date, they have found everything! Wonderful!
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David E (Guardian of Resident/Service User) on Monday 20 April 2020. Review relates to April 2020.
I have been associated with Canford Chase for the past 3-years through an elderly lady for whom I hold a power of attorney and when we had to find somewhere for he to live we found Canford Chase and have never regretted our decision to place her there. She is happy there safe and extremely well looked after by a caring and professional team. It is an example as to how good the group is at running care/nursing homes.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Brenda D (Resident / Service User) on Friday 17 April 2020. Review relates to March 2020.
Canford Chase is very efficiently run. All the staff are kind, caring and always with a smile. I am very happy here. I have enjoyed the garden as well as the comfort of the home.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Diana O (Wife of Resident/Service User) on Wednesday 25 March 2020. Review relates to March 2020.
Staff are very kind and caring. My husband seems to have settled well.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B H (Son of Resident/Service User) on Friday 6 March 2020. Review relates to February 2020.
My mum came in for a period of respite care. From our first meeting to when she left all the staff were amazing. Mum referred to Canford Chase as "The Hotel" and raved about the food. Even better she is a lade reborn thanks to this short period of care.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S H (Sister of Resident/Service User) on Thursday 27 February 2020. Review relates to February 2020.
My brother has lived at the home for nearly a year. I have another brother who lives in another Colten care home. Staff recognise him as a gentle and friendly man who enjoys living at the home. The garden is stunning and he spends much time outside supported by the care staff. He really enjoys his food and enjoys the music and sociable atmosphere. Nurses and all care staff including activities are wonderful.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by William H (Grandson of Resident/Service User) on Tuesday 25 February 2020. Review relates to December 2019.
My grandad moved into Canford Chase after a lengthy selection process. He looked around numerous other homes but was taken aback by both the staff and the ambience of the home.
Sadly my grandad has now passed, but in his brief stay at Canford Chase, he was very complimentary about everything related to the home.
Since my grandad's death, Canford Chase staff have shown great empathy and been very helpful during a difficult time.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K H (Daughter of Resident/Service User) on Tuesday 25 February 2020. Review relates to February 2020.
Canford Chase has exceeded our expectations in the care Dad has received. It has made a difficult decision for care so much easier, as the staff have gone out of their way to make the transition as easy as possible for us all. The care Dad needs has fluctuated, but the staff never waver in their kindness, respect and professionalism. Their attention to detail has been exemplary. Whenever you enter Canford Chase you are always met with a smile and greeting by every grade of staff you meet. The catering is excellent, domestic and laundry staff deliver a great service and this is all managed by an extremely approachable manager. We highly recommend Canford Chase.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by B G (Resident / Service User) on Thursday 20 February 2020. Review relates to February 2020.
A very relaxed and nothing is too much bother for any of the staff and carers to oblige requests from residents at any time!
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Y P (Resident / Service User) on Thursday 23 January 2020. Review relates to January 2020.
Enjoyed my stay - all the staff were friendly and efficient. I have had a good rest over the time my daughter has been away.
How likely would you be to recommend Canford Chase? Likely
- Care / Support: Good
- Staff: Good
- Management: Excellent
- Rooms: Satisfactory
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Richard A (Son of Resident/Service User) on Tuesday 17 December 2019. Review relates to December 2019.
My mother has been in the home now for over a year since being discharged from hospital post hip surgery. The home and the excellent nursing team have been key to her recovering her health and fitness.
Mum found it hard initially to transition to living at the home - but the staff were superb, taking time with her, and myself and my brother and medical input to ensure that the care package they put together was tailored to her specific needs. With the array of trips, activities and company that the home provide, mum is now incredibly happy and singing the praises of the quality of food provided - especially the cakes!
I really can't praise the home and the quality of the carers highly enough - Mum couldn't be better looked after.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Don't Know
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Mark A (Son of Resident/Service User) on Tuesday 17 December 2019. Review relates to December 2019.
Mum has been in the home for over a year following hospital discharge. The home have been instrumental in mum's return to health and fitness.
It is very reassuring to have the excellent nursing team on hand, something other homes don't seem to offer. This gives a peace of mind that all her care needs can and will be met by the home's team.
She is so happy in the home, it has become her home. She enjoys the daily activities, regular minibus trips and the social company. Mum has always been a keen cook, so we were concerned how she would take to the food. We didn't need to worry, she loves the food - fresh, homemade, plenty of choice and if she doesn't fancy what's on the menu she can have something different.
It really feels that Canford treat mum as an individual, they know her well and she has the choice to do and eat what she wants. There isn't a better home for her.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J C (Resident / Service User) on Tuesday 29 October 2019.
The first thing you notice is how caring and friendly the carers are - this makes all the difference to your entire lifestyle. All the staff are handpicked for their efficiency and dependency. I am now a permanent resident. The chefs are superb and I now feel that all members of staff are my family, we have blended well. We have quite a variety of activities here. I can't think of a better place to spend my last days. Excellent nursing service too.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C N (Daughter of Resident/Service User) on Tuesday 9 July 2019. Review relates to June 2019.
Constant care and attention. The nearest to being in your own home except without the loneliness. There is privacy when required but also companionship, friendliness and comfort. You are never far from a member of staff in all areas, who strive to keep a well-balanced environment. All members of the team are approachable at any time. Visiting is encouraged for continuity in the life of the residents. In areas for sitting, can get difficult to accommodate visitors. The presentation of meals is well done, the food tasty and nutritious. All bathrooms are spotless in modern clean lines. Safety is paramount.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Horace S (Respite Resident/Service User) on Tuesday 21 May 2019. Review relates to May 2019.
A wonderful home. Well run but above everything is the wonderful care given by the staff.
How likely would you be to recommend Canford Chase? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent