Review submitted by B R (Resident / Service User) on Tuesday 10 May 2022. Review relates to May 2022.
Lovely welcome.
Room lovely - garden views.
Everyone is so friendly.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by M R (Resident / Service User) on Tuesday 10 May 2022. Review relates to May 2022.
I am looked after well.
Clean and welcoming home.
Visitors welcomed well.
Food good and restful at night.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by F D (Resident / Service User) on Friday 6 May 2022. Review relates to April 2022.
Lovely home. I'm well looked after here. Staff are kind and the new manager is very helpful and has time for us all.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Sandra N (Daughter of Resident/Service User) on Tuesday 26 April 2022. Review relates to April 2022.
My mum spent the last 2 years at Canford Chase. It’s the hardest thing choosing a home for a parent but we definitely made the best choice. She really enjoyed her time here joining in with the crafts, baking and singing which was her favourite. The staff are all so kind and friendly and you have such peace of mind that your loved one is being so well cared for.
Thank you so much to all of the staff. You are all amazing.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Frances M (Day Care Service User) on Tuesday 22 March 2022. Review relates to March 2022.
My mum is 95 and often tells me "they're very, very kind here", I looked up her word "kind", these are some of the wonderful qualities it describes...affectionate, compassionate, considerate, gentle, sympathetic, tender-hearted, thoughtful, understanding. This perfectly describes the truly exceptional team at Canford Chase Care Home. Mum is as precious to them as she is to me! A special day when I walked in to ask if they might care for my parents back in 2017! My experience is one of true vocation and never-ending kindness from all the staff. Thank you.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by B O (Resident / Service User) on Wednesday 16 March 2022. Review relates to March 2022.
Everyone is so very kind. I highly recommend.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Y P (Resident / Service User) on Wednesday 16 March 2022. Review relates to March 2022.
It's home from home.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Renee T (Daughter of Resident/Service User) on Friday 11 March 2022. Review relates to March 2022.
My father came to Canford Chase at the end of January after a fall and a week in hospital. The first few weeks were a period of adjustment for him, but he is settling in well now and feels safe and secure and is being beautifully cared for in very comfortable surroundings. He is enjoying his food, and I am also made welcome with tea and cake. Thank you to everyone at Canford Chase for your kindness and patients - you are all amazing!
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by R K (Son of Resident/Service User) on Tuesday 8 March 2022. Review relates to February 2022.
My huge thanks to all the people at Canford Chase Care Home for looking after my mother so wonderfully well for four years. It is impossible to list everyone who was kind to my mum as it applied really to everyone who had anything to do with her. Every member of staff I interacted with was very professional and had plenty of time for me and my mother. A fantastic team of carers, nurses, all support staff and management. I couldn’t have wished for a better care setting for her.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by M T (Resident / Service User) on Friday 4 February 2022. Review relates to January 2022.
Lovely home. Great food. Made to feel like part of a family.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Norah H (Resident / Service User) on Wednesday 23 June 2021. Review relates to June 2021.
Cannot say a bad word, everyone is very helpful. The food is very good and the service excellent.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Andrew R (Resident / Service User) on Wednesday 23 June 2021. Review relates to June 2021.
The staff are caring, professional and friendly. The home is very well equipped and they provide all the adaptations I need.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Pamela T (Resident / Service User) on Wednesday 23 June 2021. Review relates to June 2021.
First-rate, personally i wouldn't want to be anywhere else.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by June D (Resident / Service User) on Wednesday 23 June 2021. Review relates to June 2021.
Perfect for me.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Alison T (Daughter of Resident/Service User) on Monday 26 October 2020. Review relates to September 2020.
My mother arrived after almost five weeks in the hospital. She told me the home was 10/10 after her first night and always says how kind the staff are. The food is excellent, she is not an easy person to please, so I’m so happy she is safe and well and nothing I ask for is too much trouble. The first 2 weeks for new residents is hard without being able to visit, but my sister and I spoke to her every day and now she is so active downstairs. It was definitely worth keeping everyone safe by having this restriction in place so don’t be put off choosing Canford Chase because of this. Thank you to all the team - you are amazing.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent