Care home information


Care home information

In this section of our website, we've compiled some general and impartial information that we think might be helpful for someone choosing a care home. Of course, we hope you will choose a Colten Care home but we do encourage you to look at a number of homes to ensure you make the right decision.

Paying for care

‘How much will it all cost?’ is a question we welcome. Understanding the costs of a care home, and how to fund it can be very daunting especially if care is needed unexpectedly. All Colten Care homes will provide details of the weekly fee and what this includes.

> more on funding

Choosing a care home

Choosing a care home is a big decision and can understandably be an emotional and tiring experience, particularly if your relative is isn't in good health. We encourage anyone with a loved one who is thinking about a care home to talk through options with a professional. Our Home Managers and Heads of Care are uniquely placed to discuss how Colten Care can support you.

> More on choosing a care home

Frequently asked questions

When it comes to choosing a care home there are typically many points to consider. Based on our experience, we have put together a list of some of the most frequently asked questions people have in their minds. They cover issues such as how to pay for care, the types of homes that are available, and sources of onward advice and information.

> More on frequently asked questions

Useful films

We have recently commissioned three films featuring residents, relatives and team members talking about their experiences of care homes. Made with input from fellow care experts at Age Concern, Bournemouth University and the Alzheimer’s Society. Two films provide an impartial perspective on residential / nursing and dementia care. The other film focuses on our specific approach to dementia care.

More on useful films

Talking Care

Often our Home Managers and Customer Advisers will signpost prospective residents and their families to various information. We've compiled a list of some of the information leaflets that we house within our homes that may be of use to you and your loved ones.

See useful leaflets

Our care sector regulator

The care sector is highly regulated and compliance is fundamental.  As well as the usual management responsibilities any major employer expects to have, we operate under very strict rules set down by our regulator, the Care Quality Commission.

From October 2014 a new set of regulations came into force, which will now give homes an overall rating of: 'Outstanding', 'good', 'requires improvement' or 'inadequate'.  Each home has an unannounced inspection by the CQC following which a report is published, available on the home's website or at the reception of the home.  This report indicates the overall rating of the home and provides significant detail behind the rating which includes resident, relative and staff feedback.  Our home managers will be more than happy to talk through their home’s report