Our Home Managers are responsible and accountable for the day-to-day running of our care homes. They oversee all activities within their home and make sure the quality of the service and care provided meets our quality standards and those of our external regulators.
Working closely with the Home Managers, our Clinical Leads take the lead role in ensuring that our residents receive the clinical care they need, in a way that supports dignity and independence. The Clinical Leads manage the nursing and healthcare teams, providing support, development and leadership. Ensuring that care plans are regularly reviewed and updated is an essential part of the role along with practical, clinical care. Our goal is to give our residents quality of life through effective care, service and activity for which the Clinical Leads takes responsibility.
The care sector is highly regulated and compliance is fundamental. As well as the usual management responsibilities any major employer expects to have, we operate under strict rules set down by the Care Quality Commission. To register one of our homes, we must meet all the requirements laid down in a 300-page ‘outcomes’ document. This covers everything from the administration of medicines and nutrition to our management suitability and policies on personalised care. We expect to be assessed against these requirements on an ongoing basis.
It’s a team effort. Both the Home Manager and Clinical Lead have a pivotal role to play in the life of a home. They are demanding jobs but both are highly rewarding.