Taking the time to understand and respect people’s personal wishes about the cleanliness of their rooms and clothes is a central part of the work of our housekeeping and laundry teams.
Watch our short film with Michelle and Dolores explaining their roles in housekeeping.
We take the greatest of care to attend to our residents’ needs and feelings.
Residents rightly expect their bedrooms to be their own private space so our housekeepers take the time to understand and respect people’s personal choice to organise their clothes and lay out pictures, ornaments and other items of property as they wish.
Communal spaces such as lounges are also attended to and cleaned with the highest standards of care so that residents’ feelings are respected.
In-home laundry teams make cleanliness their top priority as they ensure residents’ clothing, bed linen and towels are kept fresh and changed regularly. A professional service is provided to meet requests for personal clothing to be carefully cleaned, ironed and returned promptly.
Housekeepers also make certain that residents’ rooms and communal areas are spotlessly clean and the environment fresh.
The Housekeeper and Domestic Supervisor work closely with their teams to ensure everyone in each home has the right equipment and products. We follow a thorough, ongoing audit process to ensure that our cleaning and laundry services are delivered to the highest of standards.