What skills will I learn?
You will learn how to provide excellent customer care so that all residents, families and staff receive a consistently warm welcome whenever they come into the home.
You’ll create and maintain new office systems and processes for fast information and data retrieval and business and service quality reporting.
You will master a wide range of clerical and administrative skills from how to put a smile in your voice when taking calls and assisting your home manager with routine correspondence and enquiries, to ensuring that staff are aware of procedures for training and the running of the home.
You will gain a better understanding and knowledge of how we market ourselves so that we achieve full occupancy.
You will develop skills in use of Microsoft Office and other software applications.