Review submitted by Michael B (Respite Resident/Service User) on Thursday 18 March 2021. Review relates to March 2021.
I have been delighted with the care and support I received from all of the staff I received in the home. Everybody has been most attentive and nothing has been too much trouble. In addition, the home has the benefit of excellent facilities and a lovely garden. The food has also been exceptional including delicious curries and other dishes. The desserts are very naughty but very nice.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Helen E (Daughter of Resident/Service User) on Thursday 4 February 2021. Review relates to January 2021.
My mother spent the last few months of her life at Castle View and I cannot thank the staff enough for the care and kindness that they showed Mum during that time. All the staff were approachable, friendly, always there to help and support and were clearly dedicated to their work and the care and wellbeing of the residents.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G C (Resident / Service User) on Wednesday 9 December 2020. Review relates to December 2020.
I have enjoyed my stay at Castle View, which I have found a very friendly and efficient place.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by E R (Resident / Service User) on Friday 20 November 2020. Review relates to November 2020.
I'm very happy staying in this home and it has been very safe during this time.
The staff are excellent.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D A (Respite Resident/Service User) on Friday 2 October 2020.
I entered Castle View, Poundbury, for respite care with some trepidation because, apart from a spell in hospital following a major stroke, I have not been apart from my wife in all our years of marriage. But having done so I found from the beginning that the staff was most friendly and helpful in all my requirements. My fortnight in Castle View was a very happy experience. The nursing care was excellent and all meals were varied and of a high standard. All in all a happy experience.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R S (Resident / Service User) on Tuesday 19 May 2020. Review relates to May 2020.
Brilliant all over.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Hazel W (Daughter of Resident/Service User) on Tuesday 10 March 2020. Review relates to February 2020.
My mother has been at Castle View for 4 years and I cannot praise the staff enough for their dedication to their positions and to the residents. They go the extra mile to ensure the residents are happy. As a relative it is very reassuring. I find all staff approachable, very friendly and always happy to assist if needs be.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L B (Goddaughter of Resident/Service User) on Tuesday 3 March 2020. Review relates to February 2020.
The care home has a very positive atmosphere. All the staff including handymen, cleaners, carers, nurses, kitchen staff, receptionists, admin staff and managers are all extremely cheerful, welcoming and helpful. Nothing seems to be too much trouble and they go out of their way to resolve any problems or issues. Everyone you meet greets you and are genuinely caring.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Joyce C (Resident / Service User) on Tuesday 25 February 2020. Review relates to February 2020.
The care I receive at Castle View is more than excellent. The staff in all departments are very friendly, caring and cannot do enough for me.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by I H (Respite Resident/Service User) on Tuesday 10 December 2019. Review relates to November 2019.
Everything about this home has been marvellous.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K B (Husband of Resident/Service User) on Tuesday 12 November 2019. Review relates to November 2019.
My wife enjoyed herself in respite care in very good company and good service through all her staff-connection and services.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Rod C (Power of Attorney of Resident/Service User) on Friday 25 October 2019. Review relates to July 2019.
I was delighted that my dear friend was able to have been provided with the high level of care as provided by all members of staff during the three months spent at Castle View. The ability to review changing degrees of health was extremely helpful. The professionalism of the organisation is to be commended. Many thanks.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K M (Son-in-law of Resident/Service User) on Thursday 12 September 2019. Review relates to September 2019.
A very well run care home that comes highly recommended by all, including my local GP.
The staff are very friendly, courteous and professional.
The care home is immaculate, every member of the staff goes about their day with a smile and it is obvious that they great a great deal of pride in their work.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S L (Daughter of Resident/Service User) on Thursday 12 September 2019. Review relates to September 2019.
The staff at Castle View are so kind, polite, helpful and welcoming. Everyone is well cared for and individual residents' needs are met with consideration and patience. The home and gardens are maintained to an extremely high standard.
The food is fresh, well cooked and well presented. I would have no hesitation recommending Castle View to others.
How likely would you be to recommend Castle View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent