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News

Open, transparent and fair – our charging policy
  • Operations Office
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    We would like to reassure families about the issue of so-called ‘hidden fees’ in the care home sector.

    While naturally we can’t speak for other operators, we can confidently say that Colten Care has an open and transparent charging policy and nothing should ever be a surprise.

    The government has responded to a report by the Competition and Markets Authority, which found that some operators continue to charge fees after a resident has passed away and their room has been handed back.

    That is absolutely not the policy at Colten Care.

    Neither is the practice of charging large upfront fees for deposits or maintenance contributions, both of which the CMA also found happening elsewhere.

    As care needs change we always aim to have an honest and open conversation with families about the reason why a fee change may be required. We will never simply put up the fee with immediate effect without letting a family know why and when.  Also we only have three fee bands – Residential, Assisted Care and Nursing.  We believe it is important to have a simple fee structure that is transparent and has no hidden charges or extras.

    Moving to a care home is an important, often highly emotive, life decision and we always want to be as open and transparent as possible about all the terms and conditions that apply.      

    That is why we have posted a set of 20 frequently asked questions about paying for care, together with our answers, at http://www.coltencare.co.uk/care-home-information/funding.

    If you would like to discuss in person any aspect of paying for care, we invite you to contact any of our Home Managers.

    Get in touch

    • Abbey View
      Sherborne
      01935 813222
    • Abbotts Barton
      Winchester
      01962 626800
    • Amberwood House
      Ferndown
      01202 851510
    • Avon Cliff
      Bournemouth
      01202 789998
    • Avon Reach
      Christchurch
      01425 272666
    • Belmore Lodge
      Lymington
      01590 674700
    • Bourne View
      Poole
      01202 403180
    • Braemar Lodge
      Salisbury
      01722 439700
    • Brook View
      Ferndown
      01202 891333
    • Canford Chase
      Poole
      01202 766182
    • Castle View
      Dorchester
      01305 756476
    • Court Lodge
      Lymington
      01590 673956
    • Fernhill
      Ferndown
      01202 651800
    • Kingfishers
      New Milton
      01425 626700
    • Linden House
      Lymington
      01590 647500
    • Newstone House
      Sturminster Newton
      01258 474530
    • St Catherines View
      Winchester
      01962 892200
    • The Aldbury
      Parkstone
      01202 746752
    • Whitecliffe House
      Blandform Forum
      01258 450011
    • Wellington Grange
      Chichester
      01243 755200
    • Woodpeckers
      Brockenhurst
      01590 623280
    View all our homes
    Head Office
    Colten Care Limited
    Colten House
    Wellworthy Way 
    Ringwood
    BH24 3FE
    T: 01425 460900
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