Review submitted by Malcolm K (Son of Resident/Service User) on Saturday 25 January 2020. Review relates to January 2020.
Standards of care are outstanding and there is a genuine interest from all staff in looking after my mother. She is in the best possible hands and I would recommend Court Lodge to anyone who needs an excellent care programme. The Home Manager is outstanding.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Keith M (Son-in-law of Resident/Service User) on Sunday 29 December 2019. Review relates to December 2019.
My mother-in-law needed to go into respite care whilst I looked after her daughter. We researched care homes locally and chose Court Lodge. It proved a good decision. The home was welcoming, the staff very friendly and helpful, and she immediately liked being there. The food was good, the activities varied and fun, and she was well looked after.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elizabeth Jane E (Daughter of Resident/Service User) on Wednesday 18 December 2019. Review relates to November 2019.
My mother needed care whilst I recovered from an operation. From the very first visit, I was greatly impressed by the friendliness, the lovely relaxed atmosphere and everyone was smiling. Nothing was too much trouble and mum very quickly settled into her room which overlooked the garden. She really enjoyed her meals, even having cooked breakfasts! Not normally very social she was encouraged and really enjoyed the varied activities. The staff answered any queries in a very helpful and professional manner. I was able to relax and recover knowing she was being well looked after and above all was happy. She will be coming back to stay again.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Matt P (Son of Resident/Service User) on Thursday 6 June 2019. Review relates to May 2019.
The staff are all very caring, knowledgeable and friendly. The home provides a superb environment and they clearly have robust processes in place, with plenty of staff, to provide safe and effective care. The premises are of high quality and have a welcoming feel. Standards of cleanliness are very high. I am very impressed with this home.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lilian W (Resident / Service User) on Wednesday 29 May 2019. Review relates to May 2019.
Very good stay, very comfortable, lovely with good view of garden and surrounding house.
The atmosphere is excellent the feeling of security, the comfort and always someone to talk to.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Rose J (Resident / Service User) on Tuesday 28 May 2019. Review relates to May 2019.
I am very pleased with my stay at Court Lodge.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D B (Resident / Service User) on Friday 17 May 2019. Review relates to May 2019.
Cheerful room service - happy courteous, smiling staff.
Very palatable, varied food - personalised good medical care.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Don't Know
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicky B (Daughter of Resident/Service User) on Tuesday 5 March 2019. Review relates to January 2019.
Dad stayed at Court Lodge for 16 months up to January 2019. He moved only to be closer to family. The level of care provided enabled dad to improve his health and wellbeing - putting on weight and enjoying a varied social programme with staff. The quality of the food, environment and care support was always without fault. Everyone is kind, communicative and has time to stop and chat adding value to every day activity.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Paul P (Son of Resident/Service User) on Tuesday 19 February 2019. Review relates to February 2019.
The care is lovely, good food and home is clean and tidy. The staff are kind friendly and helpful.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Derek L (Son of Resident/Service User) on Tuesday 4 December 2018. Review relates to November 2018.
Words cannot express our gratitude for the excellent way my father was looked after by the staff and management of Court Lodge. They were so kind, caring, helpful, considerate, sympathetic, and friendly. Just wonderful really. Thank you so much. My mother would like to reinforce all of the above and looks forward to seeing some of you at the funeral.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ann M (Daughter of Resident/Service User) on Tuesday 23 October 2018. Review relates to October 2018.
I visit my mum every 7-10 days and I always get a very warm welcome from staff and residents. Nothing seems too much trouble to help. Mum is given excellent care and encouraged to join in or given choice. Everything is very clean and meals very good. Staff are patient and understanding of mum's needs when she is finding things challenging and keeps me informed.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M F (Resident / Service User) on Monday 24 September 2018. Review relates to September 2018.
I came in after a hospital operation on my knee. I found the accommodation and service were excellent.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Satisfactory
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lorna B (Respite Resident/Service User) on Wednesday 29 August 2018. Review relates to August 2018.
I have had good care following surgery for bowel cancer. The staff on all levels have been helpful, cheerful and encouraging and always try to meet my own individual needs.
Food is excellent and again effort made to go along with my preferences.
My room is comfortable and well equipped. I have not participated in activities as I need rest but have enjoyed quiet walks in the beautiful garden.
The need for this kind of care is very great but for many of us, it is difficult meeting the cost. Can a way be found to reduce the cost?
How likely would you be to recommend Court Lodge? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Excellent
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Mavis M (Resident / Service User) on Tuesday 31 July 2018. Review relates to July 2018.
I have been a resident for one year, four months. The staff made it easy for me to settle in. The garden here is greatly appreciated, we sit out most days under very good sun umbrellas.
The only query I would have, although the chefs are very good, they do not always have what is printed on the menus, sometimes quite 'basic ingredients'. The last few months the suppers have become too large and heavy for most people to appreciate.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Enid M (Resident / Service User) on Tuesday 24 July 2018. Review relates to July 2018.
I'm very happy here, happy with staff whom I feel are all very helpful while accepting my independence.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A O (Daughter of Resident/Service User) on Tuesday 26 June 2018. Review relates to June 2018.
As usual, care for my mother was excellent. The staff understand her needs well and treat her with respect. They are unfailingly courteous to me on my visits and to my elderly father who tries to visit daily.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Beverley J (Daughter-in-law of Resident/Service User) on Wednesday 13 June 2018. Review relates to May 2018.
Court Lodge is wonderful; the staff, the ambience, the gardens, the activities and, of course, the care.
My mother in law had a month there (respite) last year and now needs full care and has been welcomed back so nicely that the move was really smooth and she already feels at home.
We are delighted for her.
I want to praise the wonderful range of activities here at Court Lodge - every day there is so much to do and never a dull moment.
They think up a good range of things to entertain and amuse and organise wonderful day trips.
A+++ to the activities team.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Steven C (Son of Resident/Service User) on Thursday 24 May 2018. Review relates to May 2018.
Faultless, each and every member of staff was amazing.
They made not only my father's stay there the best we could have wished for but ours as well.
Words do not describe how hard those at Court Lodge work and the passion in their work shines through.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Pat C (Resident / Service User) on Tuesday 15 May 2018. Review relates to May 2018.
I live alone and needed help following hip surgery.
The last 2 weeks have certainly aided my recovery, thank you.
My Aunt has been a resident for 2 plus years and I had witnessed a very caring, friendly, attentive team and have now experienced first hand for myself.
A huge thank you to everyone, no matter what their role they all work as a very happy team supporting and showing care to all residents, much appreciated.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Clare C (Daughter of Resident/Service User) on Monday 30 April 2018. Review relates to April 2018.
Very good. Welcoming atmosphere. The person in charge of entertainment is always lively and makes me feel welcome. Residents always treated with respect. Feels like a 'posh' hotel.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Beatrice W (Wife of Resident/Service User) on Monday 30 April 2018. Review relates to April 2018.
I had no knowledge of the working of a nursing home until my Husband became ill. After nine weeks in hospital we were told to find a nursing home or he could be sent anywhere as I am 92 years young. My Son-in-law looked into things for me. As Court Lodge is the nearest to us he started there and had a chat with the Matron who showed him rooms and facilities and explained the activities. After going in to see my Husband every day for the last seven months he is now very poorly but sitting with him as long I have had the chance to see for myself how great the nurses and carers treat him and also they are lovely to me.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L G (Daughter of Resident/Service User) on Friday 27 April 2018. Review relates to March 2018.
On the whole, I am happy with my mother's day-to-day care, most of the staff are helpful and kind. A couple of night staff could be more supportive (with help to the bathroom).
Food is not too bad, meals sometimes late and wrong meats given quite often. More home type meals would be nice (chips, goujons usually very hard and crispy).
How likely would you be to recommend Court Lodge? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Satisfactory
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good