Review submitted by Rachel C (Daughter of Resident/Service User) on Wednesday 4 May 2022. Review relates to April 2022.
I couldn’t be more happy with the quality of service and care given to my mother since she has been at Court Lodge Care Home. Her needs are met at every turn - from the food she needs to the thoughts ahead to end of life. As family members, we are well looked after and cared for at this difficult time too. A true five-star rating.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Penny P (Friend of Resident/Service User) on Tuesday 29 March 2022. Review relates to March 2022.
I was so impressed by the warmth, helpfulness and thoughtfulness of every member of staff I had contact with when I went to visit my friend. My friend, a recent arrival, feels safe and confident in the care and relationships she has with the staff. Nothing was too much trouble. So impressed. Thank you.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Trisha L (Friend of Resident/Service User) on Tuesday 22 March 2022. Review relates to March 2022.
I visited a dear friend and was delighted to find how brilliant the home is - exactly like a home. The staff are all very friendly and helpful...nothing was too much trouble. I witnessed how caring and helpful the staff were towards my friend. When I left I felt very happy to leave my dear friend in such a great place. Thank you so much.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Kate M (Daughter of Resident/Service User) on Friday 10 December 2021. Review relates to December 2021.
My mother joined Court Lodge Care Home a year ago.
This was a difficult decision to make.
Having said that, in the last year she has been so well cared for and has company 24-hours a day.
The actual care is excellent - from reception who are always helpful and smiley.
Nurses and health care assistants who are kind and professional.
Kitchen staff and waiting staff who provide wholesome food with encouragement and a friendly cuppa and a treat in my mum's room.
My mum's room is always immaculate and the laundry beautifully washed and ironed.
The grounds are well kept and residents encouraged to plant and water small areas and walk.
The entertainment staff are great, always enthusiastic.
Good communication from management which is vital.
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Sally B (Daughter of Resident/Service User) on Saturday 4 September 2021. Review relates to September 2021.
The team at Court Lodge Care Home could not have done more to settle in and care for my mother, who is 95 years old. She was a reluctant resident and it took a while for her to settle. Now she is very well cared for, has far fewer "crises" than previously, has made new friends and is enjoying the various activities on offer. She particularly enjoys the singing and the minibus trips out around the New Forest. The recent community singing by the bandstand was a lovely event and extremely well organised.
The staff are always professional and caring and keep a good eye on medication, hydration and diet - as well as general health. They are easy to communicate with and respond quickly to any worries. The Covid precautions have been sensible and pragmatic.
The gardens are a delight and are appreciated by both residents and their visitors. I do not think we could have made a better choice of care home.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicola T (Daughter-in-law of Resident/Service User) on Tuesday 13 July 2021. Review relates to July 2021.
The manager and her team at Court Lodge really are outstanding. There is such a lovely atmosphere throughout the building and the care my mother-in-law receives is excellent. From the moment we phoned up to enquire about respite care, to this month when she has taken up a place as a full-term resident, the staff have been kind, caring and highly professional. The food is wonderful and there are lots of activities for the residents to take part in. My mother-in-law is extremely happy here. I would encourage anyone looking for a care home in Lymington for their relative or friend to make sure Court Lodge is on their list of homes to consider.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah B (Daughter of Resident/Service User) on Friday 18 June 2021. Review relates to May 2021.
From the first call I made to Court Lodge, I was assured I was taking the right steps for my mother after a long stay in hospital. This has proved to be exactly the case and I have already recommended Court Lodge to a colleague.
The level of care, attention to detail and desire of the entire team to deliver dignity, warmth and compassion is extraordinary with laughter ringing out from the coffee room, dining room and garden on a sunny day.
My mother has enjoyed trips around the magnificent grounds in her wheelchair, having her hair washed, her nails trimmed and looks so pretty in her clean, freshly ironed clothes. The companions are full of joy, the nursing team is sincere and competent.
The menu is exceptional and all the food I have seen is fresh and enticing!
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Good
- Treated with Dignity: Excellent
Review submitted by Michael H (Son of Resident/Service User) on Sunday 28 June 2020. Review relates to June 2020.
I have been impressed with the professionalism and care given to my mother through difficult times. The manager keeps me regularly informed of the care given, updates including pictures of residents and staff, their activities and news. I managed to visit my mother for the first time in 10 weeks, via a Perspex screen cleverly fitted to the main door and an area screened off for privacy. Great sensitive work.
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Good