Review submitted by Michael H (Son of Resident/Service User) on Sunday 28 June 2020. Review relates to June 2020.
I have been impressed with the professionalism and care given to my mother through difficult times. The manager keeps me regularly informed of the care given, updates including pictures of residents and staff, their activities and news. I managed to visit my mother for the first time in 10 weeks, via a Perspex screen cleverly fitted to the main door and an area screened off for privacy. Great sensitive work.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Andrew K (Son of Resident/Service User) on Tuesday 12 May 2020. Review relates to May 2020.
Court Lodge Lymington are excellent and just the place everyone would want their parents to be. The staff are so caring and friendly and treat mum with dignity. Everywhere is clean and fresh. In this COVID crisis, they have been superb - had PPE and operations ready to protect the residents. They have been operating Skype so we can see our mum and talk with her during the lockdown. The manager and the nurses have very open communication and always available for a call and consultation. Nothing is too much trouble and they always look to do what is best for the residents. A lovely environment.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Anita F (Daughter of Resident/Service User) on Monday 4 May 2020. Review relates to December 2019.
When my father went into Court Lodge, and I was worried he would become depressed and not be happy due to losing his house and independence.
How wrong I was; it was the best move. He has amazing food every day. Company, activities and outings.
The staff are so caring and thoughtful.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicola S (Daughter of Resident/Service User) on Monday 4 May 2020. Review relates to April 2020.
It's wonderful to see Dad so engaged and healthy again. He's put on weight and is among people who treat him as a friend and with great respect.
The garden at Court Lodge has been wonderful for Dad and given him a new focus for his days during the lockdown.
Every day I am so thankful that Dad isn't on his own, but is safe and in the care of the staff at Court Lodge. A big thank you from all the family.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alison G (Niece of Resident/Service User) on Sunday 3 May 2020. Review relates to April 2020.
I have been so impressed with the care that my aunt has received over the last 6-months since she moved to Court Lodge.
Nothing is too much trouble, and communication has been very good.
As a GP myself, I know excellent care when I see it.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Don't Know
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J D (Daughter of Resident/Service User) on Tuesday 10 March 2020. Review relates to March 2020.
Court Lodge is like home from home. The carers are wonderful and looked after mum with such care and attention. Nothing was too much trouble. We are so grateful.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C D (Daughter of Resident/Service User) on Thursday 20 February 2020. Review relates to February 2020.
Mum received the most excellent care at Court Lodge. We couldn't have asked for anything better. All the family were made most welcome and well looked after.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Malcolm K (Son of Resident/Service User) on Saturday 25 January 2020. Review relates to January 2020.
Standards of care are outstanding and there is a genuine interest from all staff in looking after my mother. She is in the best possible hands and I would recommend Court Lodge to anyone who needs an excellent care programme. The Home Manager is outstanding.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Keith M (Son-in-law of Resident/Service User) on Sunday 29 December 2019. Review relates to December 2019.
My mother-in-law needed to go into respite care whilst I looked after her daughter. We researched care homes locally and chose Court Lodge. It proved a good decision. The home was welcoming, the staff very friendly and helpful, and she immediately liked being there. The food was good, the activities varied and fun, and she was well looked after.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elizabeth Jane E (Daughter of Resident/Service User) on Wednesday 18 December 2019. Review relates to November 2019.
My mother needed care whilst I recovered from an operation. From the very first visit, I was greatly impressed by the friendliness, the lovely relaxed atmosphere and everyone was smiling. Nothing was too much trouble and mum very quickly settled into her room which overlooked the garden. She really enjoyed her meals, even having cooked breakfasts! Not normally very social she was encouraged and really enjoyed the varied activities. The staff answered any queries in a very helpful and professional manner. I was able to relax and recover knowing she was being well looked after and above all was happy. She will be coming back to stay again.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Matt P (Son of Resident/Service User) on Thursday 6 June 2019. Review relates to May 2019.
The staff are all very caring, knowledgeable and friendly. The home provides a superb environment and they clearly have robust processes in place, with plenty of staff, to provide safe and effective care. The premises are of high quality and have a welcoming feel. Standards of cleanliness are very high. I am very impressed with this home.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lilian W (Resident / Service User) on Wednesday 29 May 2019. Review relates to May 2019.
Very good stay, very comfortable, lovely with good view of garden and surrounding house.
The atmosphere is excellent the feeling of security, the comfort and always someone to talk to.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Rose J (Resident / Service User) on Tuesday 28 May 2019. Review relates to May 2019.
I am very pleased with my stay at Court Lodge.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D B (Resident / Service User) on Friday 17 May 2019. Review relates to May 2019.
Cheerful room service - happy courteous, smiling staff.
Very palatable, varied food - personalised good medical care.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Don't Know
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicky B (Daughter of Resident/Service User) on Tuesday 5 March 2019. Review relates to January 2019.
Dad stayed at Court Lodge for 16 months up to January 2019. He moved only to be closer to family. The level of care provided enabled dad to improve his health and wellbeing - putting on weight and enjoying a varied social programme with staff. The quality of the food, environment and care support was always without fault. Everyone is kind, communicative and has time to stop and chat adding value to every day activity.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Paul P (Son of Resident/Service User) on Tuesday 19 February 2019. Review relates to February 2019.
The care is lovely, good food and home is clean and tidy. The staff are kind friendly and helpful.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Derek L (Son of Resident/Service User) on Tuesday 4 December 2018. Review relates to November 2018.
Words cannot express our gratitude for the excellent way my father was looked after by the staff and management of Court Lodge. They were so kind, caring, helpful, considerate, sympathetic, and friendly. Just wonderful really. Thank you so much. My mother would like to reinforce all of the above and looks forward to seeing some of you at the funeral.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ann M (Daughter of Resident/Service User) on Tuesday 23 October 2018. Review relates to October 2018.
I visit my mum every 7-10 days and I always get a very warm welcome from staff and residents. Nothing seems too much trouble to help. Mum is given excellent care and encouraged to join in or given choice. Everything is very clean and meals very good. Staff are patient and understanding of mum's needs when she is finding things challenging and keeps me informed.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M F (Resident / Service User) on Monday 24 September 2018. Review relates to September 2018.
I came in after a hospital operation on my knee. I found the accommodation and service were excellent.
How likely would you be to recommend Court Lodge? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Satisfactory
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lorna B (Respite Resident/Service User) on Wednesday 29 August 2018. Review relates to August 2018.
I have had good care following surgery for bowel cancer. The staff on all levels have been helpful, cheerful and encouraging and always try to meet my own individual needs.
Food is excellent and again effort made to go along with my preferences.
My room is comfortable and well equipped. I have not participated in activities as I need rest but have enjoyed quiet walks in the beautiful garden.
The need for this kind of care is very great but for many of us, it is difficult meeting the cost. Can a way be found to reduce the cost?
How likely would you be to recommend Court Lodge? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Excellent
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good