Review submitted by Mike H (Son of Resident/Service User) on Friday 9 October 2020. Review relates to September 2020.
A wonderful caring team of people that take the time to make life that much better for my mother.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tony C (Son of Resident/Service User) on Tuesday 6 October 2020. Review relates to October 2020.
This is an excellent care home. Mum is in her late 80's and has advanced dementia and lacks mobility. She moved here at the beginning of April 2020. Mum has been well looked after, and the staff treat her with plenty of dignity and respect. There are lots of different organised activities in the home. The staff have managed to get Mum up and into her wheelchair most days. In these Covid times, I have been able (with prior arrangement) to visit Mum in the reception area behind a perspex screen and also been able to interact with her on numerous Skype calls with care staff in attendance. There are regular newsletters, and I've been able to join the relatives meeting on Zoom video conferencing. I've been impressed with the management and caring staff over the past 6-months - thank you. Highly recommended.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jo B (Daughter of Resident/Service User) on Thursday 1 October 2020. Review relates to July 2020.
The best decision we have ever made is to move my lovely Dad to this Nursing Home. Dad has advanced dementia, and is unable to do anything whatsoever for himself, and is unable to talk. However, we can see that he is immediately responsive to care staff, smiling and chuckling. It is plain for all to see that Dad is very happy and very well cared for both physically and mentally at this lovely Nursing Home. The food too is delicious. And the home is beautiful. And there is always something going on - so plenty of stimulation. And, importantly and reassuringly, if there is the slightest hiccup with Dad's health, then a Member of the Fernhill Team calls immediately to let us know and discuss a way forward. Staff are highly professional, extremely experienced, and readily available to chat at any time. We are very, very, grateful for all the care Dad is receiving and this Nursing Home definitely deserves the CQC rating of Outstanding - because it truly is outstanding.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Andy (Son of Resident/Service User) on Monday 22 June 2020. Review relates to June 2020.
Really excellent care home. Moved mum here a year ago as it was thought she would benefit from a home that specialises in dementia care. The standard of care and facilities has been first class and the staff deserve a special mention as they do an absolutely fantastic job. It is really good to know that in the current situation that loved ones are in the best/safest possible place with the highest standard of care. The ability to have facilitated skype calls during the lockdown has been absolutely brilliant and the home has always seemed to be well ahead of the curve in implementing any measures to keep residents safe. Facilities are all excellent with nice gardens, a cafe, a new roof garden and minibus trips out etc. Highly recommended.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan S (Daughter of Resident/Service User) on Thursday 18 June 2020. Review relates to June 2020.
My Dad went to stay at Fernhill in Nov 2018. We were so fortunate in finding such a lovely home. All the staff are so caring. Dad is looked after extremely well, both physically and the companionship which is so important. He loves the food which is always of a high quality. The home provides many opportunities for residents to enjoy interests such as music and art and also activities to encourage movement, games and to celebrate special days such as Xmas, Easter, sporting events, VE Day to mention just a few.
I am confident that Dad is in a safe home in these difficult times which is such a comfort for me.
The management and staff are always supportive to the residents and their families.
Seeing Dad on Skype in these COVID times is such a plus, he looks so well.
The roof garden completed late last year has been such a boon when going out has not been possible, Dad loves that.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicola C (Wife of Resident/Service User) on Monday 8 June 2020. Review relates to June 2020.
My husband has been a resident at Fernhill for two years. From the moment he arrived there he has been treated with utmost kindness and dignity. All the staff greet every resident by name and with smiles. The personal care given is exemplary. Their health is looked after by a fully qualified nursing team. The meals are very good, with a choice of menu and suitable for their needs. There is a variety of activities on offer and something happening every day. The home is kept very clean. The gardens are beautifully kept. Recently a lovely roof garden has been added.
Most importantly the families of the residents are kept well informed and are welcomed when visiting.
It is so hard to realise that you are unable to care for the one you love. At Fernhill, I have found a place where I know he will be safe and cared for.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Niki S (Daughter of Resident/Service User) on Wednesday 20 May 2020. Review relates to May 2020.
My late father was a resident at Fernhill for two years until he passed away peacefully at the end of March. I can not recommend Fernhill highly enough for the level of care and attention that was given to both my father and my family over the past few years. Everyone, from the people who clean to the people who cook and serve, the smiling girls on reception, the hardworking nurses, the incredible carers and the outstanding management team is at the top of their game. This is an outstanding home at every level and my Dad was loved, cared for and respected during his time there. I visited every two months with my daughter from Italy where we live and we stayed every time in the suite. We were treated like family every time we came and I will greatly miss our visits there. I know they have had no Covid cases at all because of strict measures so please do not worry about leaving your loved ones there. They will indeed continue to be loved and cared for and you will have peace of mind.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane L (Daughter of Resident/Service User) on Friday 8 May 2020. Review relates to May 2020.
My mum is a resident at Fernhill and I cannot recommend it highly enough. Mum had been living in sheltered accommodation, but in February 2019 her Alzheimer's became dramatically worse. I had recently been seriously unwell and it was a very difficult time with difficult choices to make, but we were lucky enough to find Fernhill quite soon and, once we had met the staff, walked around and taken in the special atmosphere, I realised that it was a place where Mum would be cherished. Mum is now very happily settled there. The staff are so warm and kind to Mum and very informative to us, any issues are discussed and quickly dealt with. There are trips and also lots of activities which we join in if we are visiting at the time. There is a lovely little 'cafe' which has recently been extended that is lovely to go to for family time, and in November on Mum's birthday, we were able to have sole use of it for a family gathering which was wonderful.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicky S (Daughter of Resident/Service User) on Thursday 7 May 2020. Review relates to May 2020.
Fernhill is a wonderful care home, with excellent facilities, beautiful gardens and outdoor space which mum really appreciates. It is always a lovely place to visit and the ladies on reception are most welcoming. But it's all the staff that make this home so special, they are so friendly, kind and really care about the residents. It is good to be able to join in with the social activities and to accompany trips out in the minibus. The whole atmosphere in the home is happy and relaxed with a very professional medical team at hand. At this very challenging time in our lives, it is such a relief to know mum is in such a safe environment receiving the best care possible.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Gemma N (Daughter of Resident/Service User) on Friday 6 March 2020. Review relates to February 2020.
My mother was at this care home for a number of years until she passed away in February.
Throughout the whole time that she was a resident, I felt that she was cared for in the most dignified and professional manner and the kindness shown to her was wonderful. The staff did not just look after my mum amazingly, they also were exceptionally kind to us as a family. This truly is one of the best care homes.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah M (Daughter of Resident/Service User) on Tuesday 25 February 2020. Review relates to February 2020.
My mother was a resident for over three years and just passed away this week. Words cannot express the unbelievable kindness and genuine love and affection that the remarkable and dedicated staff at the home showed to my mother and to us in her final days. The most dreadful of times was made bearable for us (especially my dad) because of their professionalism and dedication. The dread and guilt felt by loved ones when they put a family member into residential care do not apply to this home - and a home it is. The facilities are incredible, immaculately clean and beautifully presented. It is, however, the staff that need to be most highly commended - from the trainee nurse to the manager - all of them, without exception, have created a magnificent and truly welcoming place for beloved family members to be touchingly cared for. Thank you so much to everyone at Fernhill for everything that you have done for my mum and for us.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M W (Friend of Resident/Service User) on Thursday 20 February 2020. Review relates to February 2020.
Delighted my friend has found a real home. I have never seen her so contented and trying to do things she has not been able to do for months. She is genuinely cared for and happy.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elizabeth H (Sister-in-law of Resident/Service User) on Thursday 19 December 2019. Review relates to December 2019.
The home was clean and well furbished with a good attention to detail. The very caring staff are welcoming to visitors, lovely.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael F (Husband of Resident/Service User) on Tuesday 5 November 2019. Review relates to October 2019.
My wife has been attending Fernhill Care Home for two days a week for more than two years to have daycare. In order for us to have building work on our property, my wife has attended for a ten-day period of respite.
During all of this time, we have been extremely pleased with her treatment.
The home itself is of the highest quality and with kind, caring and professional staff.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S J (Daughter of Resident/Service User) on Tuesday 10 September 2019. Review relates to August 2019.
Mum came for a week's respite. All the staff were extremely kind and friendly. The rooms were lovely and clean and a card for Mum welcoming her was a lovely touch. No more marking clothes as this was done at the home. Mum had her hair done during the week, offered a trip out, all in a lovely week for Mum and a well-deserved break for myself and daughter knowing Mum was safe and well looked after.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S B (Daughter of Resident/Service User) on Wednesday 28 August 2019. Review relates to July 2019.
Taking Mum from her own home to Fernhill was emotionally difficult for me, although I knew it was by far the best for her. The staff at the home were kind, understanding and very patient with me, more especially the two ladies in the reception area. They ensured the transition went as smoothy as possible taking mine and mums feelings into great consideration. I can not thank them enough. Mum has now settled and is happy. I know she is being well looked after. Thank you so much to the Fernhill Staff.
How likely would you be to recommend Fernhill? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Hazel G (Granddaughter of Resident/Service User) on Wednesday 26 June 2019. Review relates to June 2019.
Nan was moved this year to Fernhill and this place is truly wonderful - the staff and facilities are all to a very high standard and Nan with complex needs has been made to feel very welcome and has settled in well very early on. She is now like a new lady with her chirpy sense of humour back and the right level of dignified independence. She is very happy here, lots of day trips and activities to keep her stimulated. The place feels like a hotel, clean, homely and welcoming, with amazing staff keeping the place going. This place is truly wonderful, highly recommend to those that sadly need it.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jenny B (Daughter of Resident/Service User) on Tuesday 14 May 2019. Review relates to April 2019.
My mother is happier and more active than she has been in years. The staff cannot be praised too much.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alan G (Son of Resident/Service User) on Tuesday 7 May 2019. Review relates to April 2019.
Made welcome on arrival take to relative and explained facilities. Encouraged to make use of all the facilities and felt free to wander around at mothers pace.
It was apparent from chatty staff and mothers response she is very happy and cared for. Mother even said she is happy and loves her surroundings, she is more active than she would have been at home.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Judy F (Daughter of Resident/Service User) on Monday 6 May 2019. Review relates to July 2018.
All the staff are extremely professional. Fernhill is well led and well run.
The activities are exceptional.
The environment is homely.
I would highly recommend.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elaine W (Daughter of Resident/Service User) on Thursday 2 May 2019. Review relates to April 2019.
I had to make a decision to place my mum in a permanent care home, well I certainly could have not picked one any better. Mum seems to have settled well and is joining in with the activities (something at home on her own she would never have enjoyed). I cannot praise the staff from the carers, admin staff etc enough as they are all so kind and caring to us all and we are always greeted with a smile and a chat.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Pamela C (Husband of Resident/Service User) on Tuesday 30 April 2019. Review relates to April 2019.
Everyone is so friendly and helpful, greeted us like old friends when we returned! The residents seem to be very happy as they are treated so well by the staff. The residents are taken out on interesting bus rides etc and they enjoy the visiting entertainers - especially the musical ones.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sue K (Daughter of Resident/Service User) on Tuesday 2 April 2019. Review relates to March 2019.
The moment we walked in my mother was welcomed and treated with respect.
Management and staff very very helpful.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane C (Daughter of Resident/Service User) on Tuesday 12 February 2019. Review relates to January 2019.
Fabulous, caring staff. Kind and generous. Dad is very happy and it is a relief to know he is well cared for.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J A (Wife of Resident/Service User) on Tuesday 18 December 2018.
This was my husband's second visit for respite care. I feel confident leaving him there so that I can have a break. It is not easy to walk away even if it is only for two weeks but he does enjoy himself and loves all the good food that is available. I can also be included in some events and the coffee shop is a great place to have a chat.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent