Review submitted by Niki S (Daughter of Resident/Service User) on Wednesday 20 May 2020. Review relates to May 2020.
My late father was a resident at Fernhill for two years until he passed away peacefully at the end of March. I can not recommend Fernhill highly enough for the level of care and attention that was given to both my father and my family over the past few years. Everyone, from the people who clean to the people who cook and serve, the smiling girls on reception, the hardworking nurses, the incredible carers and the outstanding management team is at the top of their game. This is an outstanding home at every level and my Dad was loved, cared for and respected during his time there. I visited every two months with my daughter from Italy where we live and we stayed every time in the suite. We were treated like family every time we came and I will greatly miss our visits there. I know they have had no Covid cases at all because of strict measures so please do not worry about leaving your loved ones there. They will indeed continue to be loved and cared for and you will have peace of mind.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane L (Daughter of Resident/Service User) on Friday 8 May 2020. Review relates to May 2020.
My mum is a resident at Fernhill and I cannot recommend it highly enough. Mum had been living in sheltered accommodation, but in February 2019 her Alzheimer's became dramatically worse. I had recently been seriously unwell and it was a very difficult time with difficult choices to make, but we were lucky enough to find Fernhill quite soon and, once we had met the staff, walked around and taken in the special atmosphere, I realised that it was a place where Mum would be cherished. Mum is now very happily settled there. The staff are so warm and kind to Mum and very informative to us, any issues are discussed and quickly dealt with. There are trips and also lots of activities which we join in if we are visiting at the time. There is a lovely little 'cafe' which has recently been extended that is lovely to go to for family time, and in November on Mum's birthday, we were able to have sole use of it for a family gathering which was wonderful.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicky S (Daughter of Resident/Service User) on Thursday 7 May 2020. Review relates to May 2020.
Fernhill is a wonderful care home, with excellent facilities, beautiful gardens and outdoor space which mum really appreciates. It is always a lovely place to visit and the ladies on reception are most welcoming. But it's all the staff that make this home so special, they are so friendly, kind and really care about the residents. It is good to be able to join in with the social activities and to accompany trips out in the minibus. The whole atmosphere in the home is happy and relaxed with a very professional medical team at hand. At this very challenging time in our lives, it is such a relief to know mum is in such a safe environment receiving the best care possible.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Gemma N (Daughter of Resident/Service User) on Friday 6 March 2020. Review relates to February 2020.
My mother was at this care home for a number of years until she passed away in February.
Throughout the whole time that she was a resident, I felt that she was cared for in the most dignified and professional manner and the kindness shown to her was wonderful. The staff did not just look after my mum amazingly, they also were exceptionally kind to us as a family. This truly is one of the best care homes.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah M (Daughter of Resident/Service User) on Tuesday 25 February 2020. Review relates to February 2020.
My mother was a resident for over three years and just passed away this week. Words cannot express the unbelievable kindness and genuine love and affection that the remarkable and dedicated staff at the home showed to my mother and to us in her final days. The most dreadful of times was made bearable for us (especially my dad) because of their professionalism and dedication. The dread and guilt felt by loved ones when they put a family member into residential care do not apply to this home - and a home it is. The facilities are incredible, immaculately clean and beautifully presented. It is, however, the staff that need to be most highly commended - from the trainee nurse to the manager - all of them, without exception, have created a magnificent and truly welcoming place for beloved family members to be touchingly cared for. Thank you so much to everyone at Fernhill for everything that you have done for my mum and for us.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M W (Friend of Resident/Service User) on Thursday 20 February 2020. Review relates to February 2020.
Delighted my friend has found a real home. I have never seen her so contented and trying to do things she has not been able to do for months. She is genuinely cared for and happy.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elizabeth H (Sister-in-law of Resident/Service User) on Thursday 19 December 2019. Review relates to December 2019.
The home was clean and well furbished with a good attention to detail. The very caring staff are welcoming to visitors, lovely.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael F (Husband of Resident/Service User) on Tuesday 5 November 2019. Review relates to October 2019.
My wife has been attending Fernhill Care Home for two days a week for more than two years to have daycare. In order for us to have building work on our property, my wife has attended for a ten-day period of respite.
During all of this time, we have been extremely pleased with her treatment.
The home itself is of the highest quality and with kind, caring and professional staff.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S J (Daughter of Resident/Service User) on Tuesday 10 September 2019. Review relates to August 2019.
Mum came for a week's respite. All the staff were extremely kind and friendly. The rooms were lovely and clean and a card for Mum welcoming her was a lovely touch. No more marking clothes as this was done at the home. Mum had her hair done during the week, offered a trip out, all in a lovely week for Mum and a well-deserved break for myself and daughter knowing Mum was safe and well looked after.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S B (Daughter of Resident/Service User) on Wednesday 28 August 2019. Review relates to July 2019.
Taking Mum from her own home to Fernhill was emotionally difficult for me, although I knew it was by far the best for her. The staff at the home were kind, understanding and very patient with me, more especially the two ladies in the reception area. They ensured the transition went as smoothy as possible taking mine and mums feelings into great consideration. I can not thank them enough. Mum has now settled and is happy. I know she is being well looked after. Thank you so much to the Fernhill Staff.
How likely would you be to recommend Fernhill? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Hazel G (Granddaughter of Resident/Service User) on Wednesday 26 June 2019. Review relates to June 2019.
Nan was moved this year to Fernhill and this place is truly wonderful - the staff and facilities are all to a very high standard and Nan with complex needs has been made to feel very welcome and has settled in well very early on. She is now like a new lady with her chirpy sense of humour back and the right level of dignified independence. She is very happy here, lots of day trips and activities to keep her stimulated. The place feels like a hotel, clean, homely and welcoming, with amazing staff keeping the place going. This place is truly wonderful, highly recommend to those that sadly need it.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jenny B (Daughter of Resident/Service User) on Tuesday 14 May 2019. Review relates to April 2019.
My mother is happier and more active than she has been in years. The staff cannot be praised too much.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alan G (Son of Resident/Service User) on Tuesday 7 May 2019. Review relates to April 2019.
Made welcome on arrival take to relative and explained facilities. Encouraged to make use of all the facilities and felt free to wander around at mothers pace.
It was apparent from chatty staff and mothers response she is very happy and cared for. Mother even said she is happy and loves her surroundings, she is more active than she would have been at home.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Judy F (Daughter of Resident/Service User) on Monday 6 May 2019. Review relates to July 2018.
All the staff are extremely professional. Fernhill is well led and well run.
The activities are exceptional.
The environment is homely.
I would highly recommend.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elaine W (Daughter of Resident/Service User) on Thursday 2 May 2019. Review relates to April 2019.
I had to make a decision to place my mum in a permanent care home, well I certainly could have not picked one any better. Mum seems to have settled well and is joining in with the activities (something at home on her own she would never have enjoyed). I cannot praise the staff from the carers, admin staff etc enough as they are all so kind and caring to us all and we are always greeted with a smile and a chat.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Pamela C (Husband of Resident/Service User) on Tuesday 30 April 2019. Review relates to April 2019.
Everyone is so friendly and helpful, greeted us like old friends when we returned! The residents seem to be very happy as they are treated so well by the staff. The residents are taken out on interesting bus rides etc and they enjoy the visiting entertainers - especially the musical ones.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sue K (Daughter of Resident/Service User) on Tuesday 2 April 2019. Review relates to March 2019.
The moment we walked in my mother was welcomed and treated with respect.
Management and staff very very helpful.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane C (Daughter of Resident/Service User) on Tuesday 12 February 2019. Review relates to January 2019.
Fabulous, caring staff. Kind and generous. Dad is very happy and it is a relief to know he is well cared for.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J A (Wife of Resident/Service User) on Tuesday 18 December 2018.
This was my husband's second visit for respite care. I feel confident leaving him there so that I can have a break. It is not easy to walk away even if it is only for two weeks but he does enjoy himself and loves all the good food that is available. I can also be included in some events and the coffee shop is a great place to have a chat.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D D (Son of Resident/Service User) on Wednesday 26 September 2018. Review relates to September 2018.
All the staff were supportive and caring throughout her stay. Excellent communication with the family throughout her stay and short hospital stays. Plenty of activities and staff actively engaged
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Paul H (Son of Resident/Service User) on Monday 24 September 2018. Review relates to September 2018.
With only 3 weeks in care the difference is amazing considering my mother has not left her own home in over 3 years!
She is now connecting with people and indeed going out on social outings with other residents and 1-1 carers and companions.
I would recommend Fernhill highly.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J J (Relative of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.
On 1st November 2017, my sister went into Fernhill for respite care. She enjoyed being there so much she asked to stay and has thus been resident since then. Sadly, my sister was diagnosed with an inoperable tumour and died in August.
During all the time my sister spent at Fernhill she was treated with both kindness and dignity and all the staff went above and beyond what might be expected to keep her comfortable and pain-free during her last days.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Caroline B (Daughter of Resident/Service User) on Thursday 2 August 2018. Review relates to July 2018.
Since my mother’s move to Fernhill, I have felt confident that she is being well looked after in a genuinely caring environment. All the staff are very friendly, professional and supportive towards both Mum and me and any new situation that has arisen has quickly been addressed to ensure Mum’s safety and comfort. Whenever I speak to staff, I have the sense that they really know Mum, understand the issues that affect her and by finding out more about her life, are keen to treat her as the individual she is. Thought is also clearly being given to how she is dressed each day, something that would matter to her. The home has a calm, relaxed atmosphere and always looks clean and well presented. The decision to move a loved-one into a care home is never straightforward but having found Fernhill I have been much reassured.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Don't Know
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Wendy L (Daughter of Resident/Service User) on Tuesday 5 June 2018. Review relates to May 2018.
I wanted Mum to live closer to me now that she needed full-time care. After a long search. I chose Fernhill as Mum's new home. From the first moment I walked in, met the team, I knew Mum would be safe, treated with dignity, supported and encouraged to be her best self to enjoy life. I can truly say Mum has been the happiest I have seen her in years. Mum and I have always been treated with respect, listened to and action taken on any concerns or worries we have had.
How likely would you be to recommend Fernhill? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent