Reviews and Testimonials

Letters and Testimonials

9.8

Carehome.co.uk is the UK’s leading independent care home website. The review score is made up of a ‘Quality Score’ relating to the rating, and a ‘Quantity Score’ relating to the number of positive reviews.

Review score from 54 reviews

Review submitted by Hazel G (Granddaughter of Resident/Service User) on Wednesday 26 June 2019. Review relates to June 2019.

Nan was moved this year to Fernhill and this place is truly wonderful - the staff and facilities are all to a very high standard and Nan with complex needs has been made to feel very welcome and has settled in well very early on. She is now like a new lady with her chirpy sense of humour back and the right level of dignified independence. She is very happy here, lots of day trips and activities to keep her stimulated. The place feels like a hotel, clean, homely and welcoming, with amazing staff keeping the place going. This place is truly wonderful, highly recommend to those that sadly need it.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Good
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Jenny B (Daughter of Resident/Service User) on Tuesday 14 May 2019. Review relates to April 2019.

My mother is happier and more active than she has been in years. The staff cannot be praised too much.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Satisfactory
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Alan G (Son of Resident/Service User) on Tuesday 7 May 2019. Review relates to April 2019.

Made welcome on arrival take to relative and explained facilities. Encouraged to make use of all the facilities and felt free to wander around at mothers pace. It was apparent from chatty staff and mothers response she is very happy and cared for. Mother even said she is happy and loves her surroundings, she is more active than she would have been at home.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Judy F (Daughter of Resident/Service User) on Monday 6 May 2019. Review relates to July 2018.

All the staff are extremely professional. Fernhill is well led and well run. The activities are exceptional. The environment is homely. I would highly recommend.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Good
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Good
Cleanliness: Excellent
Food & Drink: Good
Activities: Excellent
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Elaine W (Daughter of Resident/Service User) on Thursday 2 May 2019. Review relates to April 2019.

I had to make a decision to place my mum in a permanent care home, well I certainly could have not picked one any better. Mum seems to have settled well and is joining in with the activities (something at home on her own she would never have enjoyed). I cannot praise the staff from the carers, admin staff etc enough as they are all so kind and caring to us all and we are always greeted with a smile and a chat.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Pamela C (Husband of Resident/Service User) on Tuesday 30 April 2019. Review relates to April 2019.

Everyone is so friendly and helpful, greeted us like old friends when we returned! The residents seem to be very happy as they are treated so well by the staff. The residents are taken out on interesting bus rides etc and they enjoy the visiting entertainers - especially the musical ones.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Good
Activities: Good
Safety / Security: Good
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Sue K (Daughter of Resident/Service User) on Tuesday 2 April 2019. Review relates to March 2019.

The moment we walked in my mother was welcomed and treated with respect. Management and staff very very helpful.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Jane C (Daughter of Resident/Service User) on Tuesday 12 February 2019. Review relates to January 2019.

Fabulous, caring staff. Kind and generous. Dad is very happy and it is a relief to know he is well cared for.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by J A (Wife of Resident/Service User) on Tuesday 18 December 2018.

This was my husband's second visit for respite care. I feel confident leaving him there so that I can have a break. It is not easy to walk away even if it is only for two weeks but he does enjoy himself and loves all the good food that is available. I can also be included in some events and the coffee shop is a great place to have a chat.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by D D (Son of Resident/Service User) on Wednesday 26 September 2018. Review relates to September 2018.

All the staff were supportive and caring throughout her stay. Excellent communication with the family throughout her stay and short hospital stays. Plenty of activities and staff actively engaged

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Paul H (Son of Resident/Service User) on Monday 24 September 2018. Review relates to September 2018.

With only 3 weeks in care the difference is amazing considering my mother has not left her own home in over 3 years! She is now connecting with people and indeed going out on social outings with other residents and 1-1 carers and companions. I would recommend Fernhill highly.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by J J (Relative of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.

On 1st November 2017, my sister went into Fernhill for respite care. She enjoyed being there so much she asked to stay and has thus been resident since then. Sadly, my sister was diagnosed with an inoperable tumour and died in August. During all the time my sister spent at Fernhill she was treated with both kindness and dignity and all the staff went above and beyond what might be expected to keep her comfortable and pain-free during her last days.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Caroline B (Daughter of Resident/Service User) on Thursday 2 August 2018. Review relates to July 2018.

Since my mother’s move to Fernhill, I have felt confident that she is being well looked after in a genuinely caring environment. All the staff are very friendly, professional and supportive towards both Mum and me and any new situation that has arisen has quickly been addressed to ensure Mum’s safety and comfort. Whenever I speak to staff, I have the sense that they really know Mum, understand the issues that affect her and by finding out more about her life, are keen to treat her as the individual she is. Thought is also clearly being given to how she is dressed each day, something that would matter to her. The home has a calm, relaxed atmosphere and always looks clean and well presented. The decision to move a loved-one into a care home is never straightforward but having found Fernhill I have been much reassured.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Good
Activities: Don't Know
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Wendy L (Daughter of Resident/Service User) on Tuesday 5 June 2018. Review relates to May 2018.

I wanted Mum to live closer to me now that she needed full-time care. After a long search. I chose Fernhill as Mum's new home. From the first moment I walked in, met the team, I knew Mum would be safe, treated with dignity, supported and encouraged to be her best self to enjoy life. I can truly say Mum has been the happiest I have seen her in years. Mum and I have always been treated with respect, listened to and action taken on any concerns or worries we have had.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by David N (Son of Resident/Service User) on Monday 21 May 2018. Review relates to May 2018.

On this visit all the staff I saw were very friendly and would answer any questions I had openly and honestly. My Mother and the other residents I saw are well cared for and any needs they had were dealt with quickly and efficiently. My Mothers room is very clean as are all the common areas. I am very glad that I chose Fernhill for my Mother to stay in.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Good
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Good
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Nicola S (Daughter of Resident/Service User) on Thursday 17 May 2018. Review relates to May 2018.

My father is so much more settled at Fernhill than he was in his overrated previous home. He has a lovely room and the staff are wonderful. They truly seem to enjoy working at Fernhill. This truly is a caring care home. Management is excellent.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Lynne G (Wife of Resident/Service User) on Wednesday 16 May 2018. Review relates to May 2018.

My Husband is very well cared for in a lovely6 environment. All the carers are marvellous, the home is a friendly place, always making you feel welcome and nothing is too much trouble. There are some good activities and trips for all to take part in. The food and drink very good and special cakes for different occasions, all very good. It has been very comforting for myself and two Sons to see my Husband happy in his own way and settled in such a lovely place Fernhill.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Carole F (Daughter of Resident/Service User) on Tuesday 8 May 2018. Review relates to April 2018.

Fernhill has been mum's home for the last 8 years in which time she has been cared for and looked after very well. The staff are dedicated and always very willing and kind. I have peace of mind when I leave that she will be loved and properly looked after. There is nowhere like home but this comes pretty close. Well done Fernhill.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Good
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Good
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Good
Treated with Dignity: Excellent

Review submitted by Robert H (Son of Resident/Service User) on Sunday 22 April 2018. Review relates to April 2018.

I would like to take this opportunity to thank everyone at Fernhill for the help and support they gave my mother while staying there. Sadly, she passed away there on the 2/4/2018, she was at peace there, comfortable and warm. I cannot put into words how much they looked after her, all the staff were so helpful and caring, They couldn't do enough, right to the end.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Shirley A (Friend of Resident/Service User) on Friday 16 March 2018. Review relates to February 2018.

My first visit to Fernhill and an absolute pleasure to be there. The staff are very welcoming. Very relaxed and nothing is too much trouble. Such a lovely place and lovely surroundings.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Good
Safety / Security: Excellent
Value for Money: Good
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by B S (Friend of Resident/Service User) on Monday 15 January 2018. Review relates to January 2018.

Staff have always been very helpful.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Good
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Excellent
Activities: Don't Know
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Good

Review submitted by Jeff M (Friend of Resident/Service User) on Tuesday 5 December 2017. Review relates to November 2017.

I visit my long-standing friend as often as possible. He is looked after extremely well and his room and surrounding lounge and garden are beautifully maintained. I find the management and staff extremely professional in every respect and are always willing to help with any respect of my friend's care. I would certainly recommend Fernhill to my friends and family.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Mark N (Nephew of Resident/Service User) on Thursday 19 October 2017. Review relates to October 2017.

Fernhill at Ferndown Dorset is part of Colten Care, my uncle has been a resident from April 2017. I was at first, nervous of my uncle going into a dementia care home but Fernhill has been excellent in their care for him and also supportive and reassuring to other family members. They have an open door policy for visitors so are not able to hide anything. They are real and genuinely support my uncle, all the staff from the cleaners, chefs, carers. The management is very approachable with questions and any concerns and answers are received quickly and efficiently. With my uncle's condition, it is clear to me that he is well cared for and in an excellent caring environment. Fernhill is and has been, outstanding.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Jennifer E (Daughter-in-law of Resident/Service User) on Friday 29 September 2017. Review relates to September 2017.

My mother in law has been at Fernhill now for 4 months and we continue to be delighted with all aspects of her care. The staff are extremely caring and friendly, from housekeeping to management. She now needs puréed food which is a real meal presented so nicely on a plate, very tasty and which she really enjoys. We are so pleased that we chose Fernhill and have recommended it to a friend to consider for a relative.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by Michael F (Husband of Resident/Service User) on Thursday 28 September 2017. Review relates to September 2017.

My wife suffers from Alzheimer's and has recently been attending Fernhill one day a week, partly to receive stimulation and a change of environment but also a short respite for myself. We are met by friendly, welcoming staff in a warm and secure facility. Although my wife has so far only attended on three occasions, she seems very happy and enjoys her visits. I was initially loath to leave her but am now happy to know she is in safe hands.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Good
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Review submitted by John E (Son of Resident/Service User) on Thursday 31 August 2017. Review relates to July 2017.

A lovely home providing a high level of care delivered by fantastic staff at all levels.

How likely would you be to recommend Fernhill? Extremely likely

Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent

Visit our reception to view our 'Our Values' book, a collection of memories, stories and photos illustrating life at Fernhill
Read a selection of our resident and relative testimonials below:

My mother is happier and more active than she has been in years, the staff cannot be praised too much
Jenny of daughter at Fernhill

14 May 2019
We were made welcome on arrival and encouraged to make use of all the facilities and felt free to wander around at my Mother's pace. It was apparent from chatty staff and my Mother's response she is very happy and cared for
Alan, son of resident at Fernhill

07 May 2019
You literally 'rescued' our Dad and took him under your kind care, we were all comforted that you cared for him
Judy, daughter of resident at Fernhill

07 May 2019
All the staff are extremely professional and Fernhill is well led and well run, with the activities being exceptional.
Judy, daughter of resident at Fernhill

06 May 2019
My Mother lived at Fernhill, we 'loved' the time we had with Mum in her lovely room or enjoying coffee and cakes from the tea room. You made my Mother both happy and proud, dignified, appreciated. You put our minds at rest when we could not be there
Mike, son of resident at Fernhill

22 April 2019
The moment we walked in my mother was welcomed and treated with respect. The management and staff were very helpful
Sue, daughter of resident at Fernhill

02 April 2019
A massive thank you for caring for our relative - he may have been one of your longest residents at Fernhill
Mark, relative of resident at Fernhill

20 March 2019
We appreciated the kindness and wonderful care my Mother received, the nurses and carers were simply amazing and so compassionate to us all
Claire, daughter of resident at Fernhill

20 March 2019
Fabulous, caring staff who are kind and generous. Dad is very happy and it is a relief to know he is well cared for
Jane, daughter of resident at Fernhill

12 February 2019
Thank you for the wonderful care and love you give Mum every day
Wendy, daughter of resident at Fernhill

26 December 2018
Thank you as always for looking after my Uncle so well, there is no longer any worry about him, we know he is in very safe hands, he is happy and being so well cared for
Julie, niece of resident at Fernhill

26 November 2018
A massive thank you for the fantastic care our Father received whilst in your care, everyone made us feel so welcome and gave 100% to their job. We felt we were part of the Fernhill family and couldnt have chosen a better place for our Father
John, son of resident at Fernhill

18 November 2018
I was very impressed by the high standard of care at Fernhill and the effort to which staff had gone to ensure that the residents past achievements were recognised and celebrated
Claire Harrhy, Somerset Partnership NHS

09 November 2018
Thank you to the whole team at Fernhill for not only looking after my Mum, with such skill, care and kindness but also my Dad. Fernhill was 'family' to him whilst he spent time with Mum and we were very thankful for the support given to him
Anne, daughter of resident at Fernhill

08 November 2018
It is hard to put into words just how much we, as a family, appreciate the wonderful, consistent and tentative care that our relative received, we would take this opportunity to recognise how hard you all work
Relative of resident at Fernhill

05 November 2018
All the staff were supportive and caring throughout our relatives stay with excellent communication with the family
Son of resident at Fernhill

26 September 2018
With only three weeks in care the difference is amazing considering my mother has not left her own home in over three years! She is now connecting with people and indeed going out on social outings with other residents and 1-1 carers and companions. I would recommend Fernhill highly!
Paul, son of resident at Fernhill

24 September 2018
Thank you for the support, both professional and empathetic care given to our relative, the warmth shared by the staff is most apparent, not only by us the family, but also visiting friends who have expressed their opinions in a very positive way
Joyce, relative of resident at Fernhill

19 September 2018
My sister went into Fernhill for respite care and she enjoyed being there so much she asked to stay. During all the time my sister spent at Fernhill she was treated with both kindness and dignity and all the staff went above and beyond what might be expected to keep her comfortable and pain-free
Relative of resident at Fernhill

18 September 2018
Thank you so much for everything you have done for us, for your unceasing care of our relative, from the moment she joined your 'family', we were lucky to find such a caring place
Jean, relative of resident at Fernhill

06 September 2018
May thanks for Mums wonderful 80th Birthday celebrations, we appreciate everything you do for Mum and us on a daily basis and this party was a fabulous example
Kate, daughter of resident at Fernhill

25 August 2018
I have felt confident that my Mother is being well looked after in a genuinely caring environment, all the staff are very friendly, professional and supportive towards both Mum and me. Whenever I speak to staff, I have the sense that they really know Mum, understand the issues, keen to treat her as the individual she is and thought is also clearly being given to how she is dressed each day, something that would matter to her. The home has a calm, relaxed atmosphere and always looks clean and well presented
Caroline, daughter of resident at Fernhill

02 August 2018
I want to thank all the members of staff who went out of their way to make my daughter and I feel so welcome when I visit my father, It is very difficult living so far away and it is truly a godsend to know that I have the suite to stay in whenever I visit my dad. Staying with you makes me feel like I am one of the family and it is a joy to be able to spend quality time with my dad, your lovely residents and wonderful staff
Niki, daughter of resident at Fernhill

01 August 2018
All the staff are very friendly and answer any questions I have openly and honestly. My Mother and the other residents are well cared for and any needs they had are dealt with quickly and efficiently, I am very glad that I chose Fernhill
David, son of resident at Fernhill

21 May 2018
My father has a lovely room and the staff are wonderful, they truly seem to enjoy working at Fernhill - it is truly is a caring care home and the management is excellent!
Nicola, daughter of resident at Fernhill

17 May 2018
Fernhill was such a peaceful and caring place for the people who live in it, I always left knowing that my Dad would have the best care and love from the staff
Jackie, daughter of resident at Fernhill

17 May 2018
My Husband is very well cared for in a lovely environment and all the carers are marvellous. The home is a friendly place, always making you feel welcome and nothing is too much trouble
Lynne, wife of resident at Fernhill

16 May 2018
The staff are dedicated and always very willing and kind, I have peace of mind when I leave that Mum will be loved and properly looked after, there is nowhere like home but this comes pretty close. Well done Fernhill!
Carole, daughter of resident at Fernhill

08 May 2018
Thank you to everyone at Fernhill for the help and support they gave my mother, she was at peace there, comfortable and warm. I cannot put into words how much they looked after her, all the staff were so helpful and caring
Robert, son of resident at Fernhill

22 April 2018
You gave me such peace of mind knowing how caring you all were
Debbie, relative of resident at Fernhil

09 April 2018
A card cannot express how much we as a family appreciate the amazing love and care you have all shown our relative in the three and a half years she has lived at Fernhill. Your commitment to caring for each person as a special individual is incredible and second to none. You have all become like family, and we will miss you.

Lyn, relative of resident at Fernhill

09 March 2018
It is a privilege to live here. All the staff are excellent.

Michael, resident at Fernhill

09 March 2018
I have been taking part in work experience at Fernhill for around four months, and I have thoroughly enjoyed my time spent at the home. The staff have been very welcoming and I look forward to each Wednesday when I can spend time with the residents. Taking part in activities such as painting Christmas trees, preparing room decorations, making Valentine’s Day cards, or simply conversing with residents and their families, is something I class as a privilege and wish to continue to do for as long as possible.

Leah, work experience visitor to Fernhill

21 February 2018
My sister and I, and all our family, would like to say a big thankyou for all you have done for our father. I’ve always felt peace of mind, knowing he was well cared for and loved.

Hilary, daughter of resident at Fernhill

13 January 2018
We owe the fantastic team at Fernhill a huge thank you for looking after our mum for the last seven years. The care and understanding shown was second to none – not only for Mum, but also to us whenever we came to visit.

Stephanie, daughter of resident at Fernhill

05 January 2018
The care at Fernhill has been outstanding, and I am very grateful for the support of the whole Fernhill team. Thank you for the dedication, passion and care.

Alistair, son of resident at Fernhill

23 November 2017
I cannot thank you enough for all the care, love and kindness shown to my husband. For me, Fernhill has become my second home.

Kay, wife of resident at Fernhill

19 November 2017
I just wanted to say thank you so much for organising such a lovely day for my family. It was wonderful to be able to spend time with Mum over lunch in the café, where the food was as delicious as always. It was very much appreciated.

Lisa, daughter of resident at Fernhill

18 November 2017
We are writing to thank you for all you did for our relative. From the very beginning of his time with you, he knew nothing but kindness and excellent care. Within days of joining you, he looked brighter and better cared for. It was a pleasure to see him settle and enjoy the food – especially the cake!

We cannot fault the care, the organisation and management, and the staff themselves. Together, you make Fernhill a special place.

Pam, relative of resident at Fernhill

17 October 2017
Just a short note to thank you all at Fernhill for being such kind, compassionate and caring people.

Chantal, daughter of resident at Fernhill

12 September 2017
I am so overwhelmed by the kindness and thoughtfulness of you all at Fernhill. Thank you for caring for our relative with such affection.

Shirlie, relative of resident at Fernhill

24 August 2017
First of all, thank you to all the staff for the excellent nursing care you have provided for my dad. The team have demonstrated forward planning, caring consideration and a lot of patience – they all deserve a gold star!

Secondly, thank you for organising the relative’s meeting yesterday with all the cakes (your meetings are always well attended by cakes!).

Last but certainly not least, thank you for making people feel special.

Lyn, daughter of resident at Fernhill

15 June 2017
A very big thank you for giving my brother such a fantastic day at Bournemouth Football Ground!

Maureen, sister of resident at Fernhill

06 June 2017
Please accept my sincere thanks for the welcome, cake and card produced when we visited my wife on Saturday, which was our 56^th anniversary.

It was nice to see how well she is clearly being looked after.

Colin, husband of resident at Fernhill

24 May 2017
I just wanted to thank you for the wonderful Celebration of Life Day yesterday. The elegant setting and personalised content was a very fitting tribute to those we had come to remember.

It was lovely to see all the staff members again, as well as having the opportunity to talk to other relatives.

My thanks again to everyone at Fernhill for your kindness and support, and I wish you all the very best for the future.

Susan, relative of resident at Fernhill

15 May 2017
I wanted to say a big thank you for inviting my family and I to the lovely Celebration of Life Day yesterday. We didn’t know many of the other visitors, but it was great to see so many of the staff who cared so wonderfully for our relative.

The fountain is delightful, and a super memorial to your late residents. We are looking forward to seeing the flowers grow too – the pots were a lovely touch.

Thank you again for all that you did for our relative, and for the celebrations yesterday.

Sue, relative of resident at Fernhill

15 May 2017
Dad and I wanted to thank you and all your wonderful staff for the very happy afternoon we spent at Fernhill yesterday. The memorial service was perfect, and very sensitively done. We’d like to thank you all so much for all the hard work, and all the care and thought that went into providing such a wonderful celebration of so many loved ones’ lives.
Eddy, son of resident at Fernhill

15 May 2017
My family and I will always be grateful for the love and care that my dear husband received whilst he was at Fernhill, and for the care that was also extended to us as a family too.

Enid, wife of resident at Fernhill

12 May 2017
I went to your Dementia Friends talk on Monday and I just wanted to say how much it has helped me. I have worked at Fernhill for nearly six months, and my mum has stage-five dementia, so I thought I was reasonably well informed. However, I found the talk very poignant and extremely useful; it has given me a new insight into dementia and changed the way I interact with Mum. I have also talked to my husband and aunt, using your analogies to help them understand her better.

Elaine, staff member at Fernhill

26 March 2017
I recently visited Fernhill, as part of a training course required in my role as a police officer, and I just wanted to say I considered your establishment to be outstanding.

Thanks again.

Jennie, visitor to Fernhill

16 March 2017