Review submitted by J U (Resident / Service User) on Wednesday 23 September 2020. Review relates to September 2020.
The caring members of staff and the pleasant garden surroundings have significantly helped my recovery from a stressful stroke situation.
Access to my laptop and sketching materials greatly helped release the tension in a virus lockdown and links with my family, friends and business contacts.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J H (Resident / Service User) on Tuesday 8 September 2020. Review relates to August 2020.
Only after a short time, I am well and truly settled here in spite of the lockdown which has put a lot more work on the staff.
I enjoy the gardens and the activities we can get involved in and if you have a query on anything there is someone here with the answer.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A S (Friend of Resident/Service User) on Wednesday 27 May 2020. Review relates to May 2020.
I cannot speak highly enough of this wonderful home. The whole team of Colton staff are truly amazing - they provide outstanding nursing care and wonderful social care to residents and ensure that their home is always welcoming, friendly, well presented and spotlessly clean with delicious food and gorgeous gardens - it is quite simply a wonderful home for its residents.
The Kingfishers Team has been truly wonderful over the years but I cannot thank them enough for their commitment to the care of their residents over the last couple of months during this pandemic. It must be an impossibly stressful time for them all but I feel confident that each and every member of staff will have been proud to do their bit to protect and care for every resident as a member of their Kingfishers Family.
At Kingfishers it is not just what they do, it is how they do it that makes the real difference. I thank them from the bottom of my heart for all the amazing care for my lovely friend.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Don't Know
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Maureen D (Resident / Service User) on Friday 20 March 2020. Review relates to March 2020.
I enjoy the activities. My room very comfortable and the staff are very kind.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan W (Resident / Service User) on Thursday 27 February 2020. Review relates to February 2020.
I came from hospital for some respite care before I went home. All the staff understood my needs and I gradually made good progress and am strong enough to go to my own home. I can't thank them enough.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Glen M (Resident / Service User) on Thursday 27 February 2020. Review relates to February 2020.
Staff made me feel welcome and they are all friendly. Staff very responsive with my needs and very helpful.
An Outstanding Team for an Outstanding Rated Home!
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L A (Daughter of Resident/Service User) on Thursday 13 February 2020. Review relates to February 2020.
My father has been a resident in Kingfishers for two and a half years. He enjoys staying here very much. The staff are very caring and professional. He especially enjoys the trips out, and boat trips in the summer. His medical issues have been picked up early and treated appropriately. I have recently nominated the whole team for an internal care award as so many of them are very good!
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P B (Resident / Service User) on Tuesday 4 February 2020. Review relates to January 2020.
Excellent. Everyone is so nice and helpful. Trips very good, rides in the country and seaside lovely. Facilities are very good. Room with a view also very good. Food very enjoyable.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P D (Sister of Resident/Service User) on Thursday 9 January 2020. Review relates to January 2020.
I have enjoyed my stay, finding all staff exceptionally caring, friendly and fun. The Christmas arrangements were fun and the whole holiday was enjoyable. Christmas was excellent.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P J (Resident / Service User) on Tuesday 26 November 2019. Review relates to October 2019.
I would recommend to others.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Trevis J (Husband of Resident/Service User) on Thursday 21 November 2019. Review relates to November 2019.
My Wife was taken into Hospital in September 2019 as we were told that she needed an urgent operation, after one month they decided that they could not carry out the operation that was required. At that point she was in a very poor state and was admitted to Kingfishers, within four days she had picked up and was looking like her old self.
The care that was given was outstanding and all members of staff could not do enough for her. My Wife was with Kingfishers for four weeks and they were all happy ones. She is now back home with me but in the future, if things get too much we would not hesitate to go back in Kingfishers.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Janet Y (Respite Resident/Service User) on Thursday 17 October 2019. Review relates to October 2019.
Staff are warm and friendly and very nice. The facilities are very good. I enjoyed my stay with you here very much.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T B (Resident / Service User) on Tuesday 1 October 2019. Review relates to September 2019.
The whole atmosphere at Kingfishers was of willingness to help, happiness and friendliness. All staff were competent and trained to the nth degree. They were exemplary in all that they did and should all be complimented on their professionalism. They were a pleasure to be helped by.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L A (Daughter of Resident/Service User) on Tuesday 10 September 2019. Review relates to August 2019.
Very impressed with the level of care and attention to my mum during her respite care. I loved the way every single member of staff spoke to us as we walked around. My mum was very happy, engaged and stimulated. I could be her daughter again rather than a carer which took such a burden of me! Thank you.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T W (Resident / Service User) on Tuesday 3 September 2019. Review relates to August 2019.
Very supportive and friendly.
Management well-led.
Excellent facilities.
Enjoyable day trips.
Very tasty food and drink.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S D (Respite Resident/Service User) on Tuesday 20 August 2019. Review relates to August 2019.
I have enjoyed convalescing at Kingfishers. I was discharged from hospital straight to the home. There was a warm welcome from reception and I was taken to my room and looked after by the staff. The home manager came to my room to welcome me and to see if I had everything I needed and reassured me.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Caroline R (Resident / Service User) on Tuesday 13 August 2019. Review relates to August 2019.
I have been a resident for two very happy weeks. I have been glad to join in many activities and everyone has made me so welcome. This is a well-managed home. Highly recommend.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Margaret D (Resident / Service User) on Tuesday 30 July 2019. Review relates to June 2019.
I love the staff and everyone is kind and nice.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila B (Daughter of Resident/Service User) on Tuesday 16 July 2019. Review relates to June 2019.
It was a great comfort to all the family knowing that my father was cared for at Kingfishers for the last few months of his life. He was well fed he loved the food and his room was in a very nice position overlooking the beautiful garden. The staff looked after him exceptionally well and overall he was very contented and in a happy place.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M S (Resident / Service User) on Friday 12 July 2019. Review relates to July 2019.
All good. Better than expected.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael U (Respite Resident/Service User) on Tuesday 9 July 2019. Review relates to July 2019.
I stayed at Kingfishers for 2 weeks as a respite resident following hip replacement surgery. My stay was excellent - good food, extremely attentive and jovial staff and a true feeling of being wanted. Well done.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Fiona L (Friend of Resident/Service User) on Tuesday 2 July 2019. Review relates to June 2019.
A lovely, caring home, staff are very kind and helpful and the garden is a delight.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by June P (Resident / Service User) on Thursday 27 June 2019. Review relates to June 2019.
I was taken by minibus to see my son in Uxbridge as a completely unexpected treat as he cannot get to see me as he is in a wheelchair and has MS. I was very well looked after and I thought it most generous of Kingfishers to organise such an outing.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Patricia J (Daughter of Resident/Service User) on Tuesday 11 June 2019. Review relates to June 2019.
My mother suffers from vascular dementia and has been a resident at Kingfishers since December 2016. The care, physical, emotional, practical, has been outstanding in every way. I cannot fault the establishment in any way from the nursing through activity and entertainment to the catering. My mother has been happy throughout her stay and the recent recognition of her increasing needs has been facilitated in the best possible way. Plus the communication with me is exemplary.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R D (Son of Resident/Service User) on Tuesday 4 June 2019. Review relates to May 2019.
My mother has settled very comfortably into Kingfishers at New Milton. She is delighted with her room and, having spent her life as a nurse, is extremely impressed with the standard of care and concern for her welfare. Her overall feeling about Kingfishers and the staff is that she has made the right choice, at ninety-three, to be there.
The only 'query' existing was a) whether it would be beneficial for residents to see a little more of the manager and b) whether knowing the residents by their Christian name would be a good thing.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Treated with Dignity: Excellent
Review submitted by Bunty P (Resident / Service User) on Friday 17 May 2019. Review relates to May 2019.
Saturday's BBQ and music and dancing was a great event. The weather was perfect and the staff involved deserve a very big 'thank you' for their efforts.
What Kingfishers do, others follow!
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Bridget C (Friend of Resident/Service User) on Thursday 11 April 2019. Review relates to April 2019.
We had to find a care home for a very good friend. We were more than satisfied with everything that Kingfishers offer to our dear friend. She was always treated with love and respect from your highly qualified staff at all levels and they went over and above in supporting our friend at the final chapter of her life and for that, we are eternally grateful to all the staff thank you.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila R (Resident / Service User) on Friday 8 March 2019. Review relates to March 2019.
I came for a two-week stay, I have now extended it for an extra six weeks with the view of staying permanently. Overall I'm happy with all staff and entertainment is varied.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Diana G (Wife of Resident/Service User) on Tuesday 19 February 2019. Review relates to February 2019.
I wish to thank all the staff on the Lyndhurst Suite for the wonderful care they showed my husband during his long stay at Kingfishers 2 1/2 years. He was suffering with Parkinson's and Dementia and spent the last two months unable to do a thing for himself.
The staff treated him with dignity and love. They did everything for him and made the last days of his life as bearable as was possible.
They also showed extreme love and kindness to me and the family at this most harrowing of times. On behalf of my husband and daughters, we thank you all from the bottom of our heart. He is at peace now.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by H M (Resident / Service User) on Friday 8 February 2019. Review relates to February 2019.
The experience at Kingfishers is first class and would be hard to beat.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Edith A (Resident / Service User) on Monday 19 November 2018. Review relates to November 2018.
I am very happy. Proud to be involved in all activities. A whole new way of life has opened up for me.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by V C (Resident / Service User) on Monday 19 November 2018. Review relates to November 2018.
Recently I have been involved with a tea dance competition in Lymington. I am so proud to be a member of the winning team. I had lots of fun and felt as though I was part of the community. I am very happy to be at Kingfishers, as there is so much to look forward to as there is always something being organised for us to take part in.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent