Review submitted by S D (Respite Resident/Service User) on Tuesday 20 August 2019. Review relates to August 2019.
I have enjoyed convalescing at Kingfishers. I was discharged from hospital straight to the home. There was a warm welcome from reception and I was taken to my room and looked after by the staff. The home manager came to my room to welcome me and to see if I had everything I needed and reassured me.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Caroline R (Resident / Service User) on Tuesday 13 August 2019. Review relates to August 2019.
I have been a resident for two very happy weeks. I have been glad to join in many activities and everyone has made me so welcome. This is a well-managed home. Highly recommend.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Margaret D (Resident / Service User) on Tuesday 30 July 2019. Review relates to June 2019.
I love the staff and everyone is kind and nice.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila B (Daughter of Resident/Service User) on Tuesday 16 July 2019. Review relates to June 2019.
It was a great comfort to all the family knowing that my father was cared for at Kingfishers for the last few months of his life. He was well fed he loved the food and his room was in a very nice position overlooking the beautiful garden. The staff looked after him exceptionally well and overall he was very contented and in a happy place.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M S (Resident / Service User) on Friday 12 July 2019. Review relates to July 2019.
All good. Better than expected.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael U (Respite Resident/Service User) on Tuesday 9 July 2019. Review relates to July 2019.
I stayed at Kingfishers for 2 weeks as a respite resident following hip replacement surgery. My stay was excellent - good food, extremely attentive and jovial staff and a true feeling of being wanted. Well done.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Fiona L (Friend of Resident/Service User) on Tuesday 2 July 2019. Review relates to June 2019.
A lovely, caring home, staff are very kind and helpful and the garden is a delight.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Mary C (Resident / Service User) on Friday 28 June 2019. Review relates to June 2019.
The staff are all very good. My stay is very good and I'm very happy here.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by June P (Resident / Service User) on Thursday 27 June 2019. Review relates to June 2019.
I was taken by minibus to see my son in Uxbridge as a completely unexpected treat as he cannot get to see me as he is in a wheelchair and has MS. I was very well looked after and I thought it most generous of Kingfishers to organise such an outing.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Patricia J (Daughter of Resident/Service User) on Tuesday 11 June 2019. Review relates to June 2019.
My mother suffers from vascular dementia and has been a resident at Kingfishers since December 2016. The care, physical, emotional, practical, has been outstanding in every way. I cannot fault the establishment in any way from the nursing through activity and entertainment to the catering. My mother has been happy throughout her stay and the recent recognition of her increasing needs has been facilitated in the best possible way. Plus the communication with me is exemplary.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R D (Son of Resident/Service User) on Tuesday 4 June 2019. Review relates to May 2019.
My mother has settled very comfortably into Kingfishers at New Milton. She is delighted with her room and, having spent her life as a nurse, is extremely impressed with the standard of care and concern for her welfare. Her overall feeling about Kingfishers and the staff is that she has made the right choice, at ninety-three, to be there.
The only 'query' existing was a) whether it would be beneficial for residents to see a little more of the manager and b) whether knowing the residents by their Christian name would be a good thing.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Treated with Dignity: Excellent
Review submitted by Bunty P (Resident / Service User) on Friday 17 May 2019. Review relates to May 2019.
Saturday's BBQ and music and dancing was a great event. The weather was perfect and the staff involved deserve a very big 'thank you' for their efforts.
What Kingfishers do, others follow!
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Bridget C (Friend of Resident/Service User) on Thursday 11 April 2019. Review relates to April 2019.
We had to find a care home for a very good friend. We were more than satisfied with everything that Kingfishers offer to our dear friend. She was always treated with love and respect from your highly qualified staff at all levels and they went over and above in supporting our friend at the final chapter of her life and for that, we are eternally grateful to all the staff thank you.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila R (Resident / Service User) on Friday 8 March 2019. Review relates to March 2019.
I came for a two-week stay, I have now extended it for an extra six weeks with the view of staying permanently. Overall I'm happy with all staff and entertainment is varied.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Diana G (Wife of Resident/Service User) on Tuesday 19 February 2019. Review relates to February 2019.
I wish to thank all the staff on the Lyndhurst Suite for the wonderful care they showed my husband during his long stay at Kingfishers 2 1/2 years. He was suffering with Parkinson's and Dementia and spent the last two months unable to do a thing for himself.
The staff treated him with dignity and love. They did everything for him and made the last days of his life as bearable as was possible.
They also showed extreme love and kindness to me and the family at this most harrowing of times. On behalf of my husband and daughters, we thank you all from the bottom of our heart. He is at peace now.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by H M (Resident / Service User) on Friday 8 February 2019. Review relates to February 2019.
The experience at Kingfishers is first class and would be hard to beat.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Edith A (Resident / Service User) on Monday 19 November 2018. Review relates to November 2018.
I am very happy. Proud to be involved in all activities. A whole new way of life has opened up for me.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by V C (Resident / Service User) on Monday 19 November 2018. Review relates to November 2018.
Recently I have been involved with a tea dance competition in Lymington. I am so proud to be a member of the winning team. I had lots of fun and felt as though I was part of the community. I am very happy to be at Kingfishers, as there is so much to look forward to as there is always something being organised for us to take part in.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Hayley H (Wife of Resident/Service User) on Wednesday 26 September 2018. Review relates to September 2018.
I've been on a long journey with dementia and now I feel I've struck gold my husband deserves the best and boy is he going to have the time of his life. Kingfishers will allow both myself and husband to fulfil our lives without having to worry about a thing. I was disillusioned with care homes but not anymore as I feel I can trust the manager and her staff which means everything to both me and my husband.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Douglas S (Friend of Resident/Service User) on Wednesday 26 September 2018. Review relates to September 2018.
I was very pleased with the way all staff welcome my friend to Kingfishers and I know his wife was very moved, the professional way the home is run. From management and all staff. His wife has cared for her husband for 10 years and now she can have her life back. Thank you.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elizabeth L (Daughter of Resident/Service User) on Thursday 6 September 2018. Review relates to September 2018.
Fantastic care home. From the first visit, their visit to us to present day we have been so very happy. Communication fantastic, someone will always make time for you for questions and guidance. office staff so helpful, entertainment team so much energy and fun, the carers and nursing staff just fantastic. Event the domestic staff and hostesses so friendly and caring. A real credit to the home that all staff seem fully engaged with residents and take time to talk and interact with them.
I'd like to give the nurses on level 2 a special mention. But everyone is great.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Don't Know
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan B (Daughter of Resident/Service User) on Tuesday 4 September 2018. Review relates to August 2018.
Beautiful care home, excellent staff, food and care
My mum enjoys being here and feels safe and looked after which gives me piece of mind
The activities organisers are full of enthusiasm
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P A L W (Resident / Service User) on Wednesday 22 August 2018. Review relates to August 2018.
Excellent, all.
My 100th birthday was held here and the chef made a beautiful cake for me. My room was decorated beautifully and streamers and balloons, it was a happy day!
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R K (Resident / Service User) on Wednesday 15 August 2018. Review relates to August 2018.
Having arrived at Kingfishers with much apprehension, I was amazed by the warmth and kindness of my reception. Unfortunately, my stay is too short, but I do feel a little more able to cope with the daily running of our home. I feel more rested, especially my mind, and my body is strong by coming to terms with day to day living. Everyone has been so kind and helpful.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Margaret N (Resident / Service User) on Monday 6 August 2018. Review relates to July 2018.
Like all the activities that Kingfisher provides, the trips, the music, sitting in the gardens. All the staff are very friendly and helpful and they all know my name and helpful to my needs.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Satisfactory
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L A A (Daughter of Resident/Service User) on Wednesday 25 July 2018. Review relates to July 2018.
My father moved here a year ago. His health has improved and he is very content. The staff are very supportive, competent and caring. He enjoys his trips out organised by the activities team and especially appreciated and was effusive about a recent boat trip from Hythe which was well organised and an excellent day out.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P S (Resident / Service User) on Wednesday 20 June 2018. Review relates to June 2018.
It was an initial shock being here and I was very stressed and unhappy. However, the staff helped me to settle in. The food is sometimes not to my taste particularly the suppers which at times look unappetising and seems a strange choice.
Having crossword puzzles delivered to our rooms each morning is a welcome extra.
How likely would you be to recommend Kingfishers? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Maria S (Mother of Resident/Service User) on Wednesday 9 May 2018. Review relates to March 2018.
My son received 'end of life' care at Kingfishers from January to March 2018. The standard of care and support at Kingfishers is extremely high in every respect and met all of our needs at this very difficult time.
Kingfishers is a beautiful environment with a luxury and homely feel and wonderful staff.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael T (Husband of Resident/Service User) on Monday 16 April 2018. Review relates to April 2018.
1) Parking is often a problem. Families, friends and older people who cannot walk well often have to park on the road.
2) some rooms/corridors need a paint soon.
How likely would you be to recommend Kingfishers? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P J (Resident / Service User) on Friday 23 March 2018. Review relates to February 2018.
Staff good. Music I enjoy a lot. Overall good.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan C (Daughter of Resident/Service User) on Wednesday 21 February 2018. Review relates to January 2018.
I always find my mother very well cared for. I am always welcomed into the home and invited to join in every activity. All the staff are so very caring and cheerful. I am completely confident that my mum has the best possible care and she is in a cheerful environment. It seems that there are interesting activities every day. There are many groups that come into the care home and import their knowledge and talents in a fun way.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah R (Daughter of Resident/Service User) on Friday 26 January 2018. Review relates to January 2018.
My dad had a fall which fractured his pelvis. He went to hospital by ambulance. The manager and all her team went way beyond hope and expectations in getting dad out of hospital and setting up the correct level of care, however, when discharged everything was completely ready. Clothes moved, pictures up and al personal items placed in a new room in identical places. Every staff member has been professional, caring and extremely kind. I truly believe that the manager and the team are way above outstanding!!
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P W (Resident / Service User) on Thursday 25 January 2018. Review relates to January 2018.
My stay here is made very happy by the staff here. I enjoy the musical events and sing-songs. The place is maintained very well by the staff and there are all amenities to hand.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan P (Resident / Service User) on Wednesday 17 January 2018. Review relates to January 2018.
I needed temporary respite care following knee surgery. I could not have asked for more. The care has been first class in every way.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Maria N (Daughter of Resident/Service User) on Monday 15 January 2018. Review relates to December 2017.
I spend some considerable time at Kingfishers visiting my mother as often as I can and I am delighted with the care she receives. The staff are amazing whether nurses, care, assistants, activity coordinators, catering or reception staff. So friendly, caring and professional. The recent gala lunch was so enjoyable, the effort staff had gone to was very obvious. I feel Kingfishers is my own "home away from home" Thank you to you all.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P J (Resident / Service User) on Saturday 13 January 2018. Review relates to December 2017.
Staff are wonderful to everyone.
Food is excellent like a first class hotel in Las Vegas.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Veronica H (Resident / Service User) on Wednesday 8 November 2017. Review relates to October 2017.
I stayed at Kingfishers for respite after surgery. What impressed me most was the professionalism, knowledge and dedication of the staff in all areas. They are wonderful! Nothing was too much trouble. There is not one negative comment I can make about my stay, Kingfishers is that good!!
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David G (Son of Resident/Service User) on Wednesday 27 September 2017. Review relates to September 2016.
Mum has now been living at Kingfishers for a year. Before she moved in her health had deteriorated badly and she was no longer able to live independently. Since arriving at Kingfishers her physical and mental wellbeing have improved greatly. The standard of care is first class. As a family, we have been very impressed by the caring and considerate attitude of all the staff, as well as aspects of the community in which Mum now lives. Kingfishers is exceptionally clean; there is a beautiful garden and numerous activities for the residents. Mum particularly enjoys the food. We feel confident that Mum is being very well cared for.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John R (Relative of Resident/Service User) on Thursday 31 August 2017. Review relates to August 2017.
Really excellent day at the barbecue and other visits.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Andrew S (Grandson of Resident/Service User) on Wednesday 30 August 2017. Review relates to August 2017.
Every element of this rest home has dramatically exceeded my expectations. The depth of care, love and understanding constantly shown by all members of staff, from the manager, carers, kitchen staff and cleaners and even extending to maintenance men and the apprentices working on the new extension, have been frankly, incredible.
This empathy and compassion is extended to all, even when the resident is being erratic or consistently confrontational.
I leave for my home in the antipodes happy and secure in the knowledge that my grandmother could not possibly be in a better place.
Thank you.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Julia B (Daughter of Resident/Service User) on Thursday 24 August 2017. Review relates to August 2017.
Just to thank everyone at Kingfisher for making my mother so welcome, happy and feeling safe at the end of her life. They all do an amazing job and all the staff are so so happy.
How likely would you be to recommend Kingfishers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent