Review submitted by Lisa C (Daughter of Resident/Service User) on Friday 8 April 2022. Review relates to April 2022.
Every single member of staff at Kingfishers Care Home looked after my beloved beautiful mum with exceptional care right up until the time she passed on just 2 days ago. It is with much gratitude that I write this as I know she was happy in the last seven months of her life and was part of this unique family. The dedication and compassion are astounding and have made it so much easier knowing she was so cared for, had some fun and had a sense of belonging. I will miss the staff and the residents as they also felt like part of my own family and would like to thank each and every one of them as they make such a huge difference. Thank you from the bottom of my heart.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Carolyn H (Daughter of Resident/Service User) on Thursday 13 January 2022. Review relates to January 2022.
I have only got praise for this outstanding care/nursing home.
My mother spent 3 months at Kingfishers during which time the care was exemplary.
The staff were incredibly kind to my mother, me and also to our wider family.
They looked after my mother wonderfully well, ensuring she was extremely well cared for with compassion and dignity to the end.
A wonderful team from the receptionists through to the manager.
I cannot thank them enough.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Dorothy R (Resident / Service User) on Friday 17 December 2021. Review relates to December 2021.
Excellent! Everything I could have hoped for.
I would strongly recommend this lovely care home.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by T V (Resident / Service User) on Friday 19 November 2021. Review relates to November 2021.
I've been here for three years. Well looked after, very well by all the staff.
I enjoy several of the activities, including the trips.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by C P (Resident / Service User) on Tuesday 9 November 2021. Review relates to November 2021.
Excellent in all respect.
A pleasant stay.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Christine B (Daughter of Resident/Service User) on Friday 1 October 2021. Review relates to September 2021.
My 95-year-old mum had a miserable time in a second-floor room which was very hot. Two days to get a fan. Not allowed to move to ground floor room until after isolation. When I queried this with the manager I was told I was ‘very rude’ and had the phone put down on me.
One night mum was not given a prescribed sleeping pill as they had run out. No apology was given for this negligence.
Many staff had a ‘take it or leave it’ attitude and a smugness about their ‘outstanding’ QCC (from 2019 pre-Covid).
Was only too pleased when her convalescent stay was over.
- Care / Support: Very Poor
- Staff: Poor
- Management: Very Poor
- Rooms: Poor
- Facilities: Poor
- Cleanliness: Satisfactory
- Food & Drink: Satisfactory
- Activities: Poor
- Safety / Security: Poor
- Value for Money: Very Poor
- Overall Experience: Poor
- Treated with Dignity: Poor
Review submitted by Sarah B (Daughter of Resident/Service User) on Saturday 14 August 2021. Review relates to August 2021.
You are supported by health professionals when you come into the world. Making it so reassuring in death that you have the health professionals around you again but with the extra support from all members of staff at Kingfishers. They have become supportive family to us for weeks, being able to visit mum every day always with a smile, joke, hug, and a cup of tea when we needed it. Although, it’s a difficult time with covid nothing has ever been too much trouble. Mum was so well looked after, she kept her dignity, had a smile on her face, and a thank you to all members of staff. We were reassured she must have been very happy. A big thank you to every single member of staff, especially to the 2 members of staff who welcomed us with our first smile, to the lead health care assistant for going above and beyond with mum's care. Also, 2 nurses in particular for their knowledge and support in such difficult times, and to another member of staff who was terribly kind and understanding.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Trevis J (Husband of Resident/Service User) on Thursday 8 July 2021. Review relates to May 2021.
This was the second time that my wife went into short-term care in Kingfishers. She was in for a six-week stay but due to her poor health and age, she only completed four and a half weeks before she died. The care she received was first class and all the staff could not have been kinder and more caring right up to the moment she died. The Doctors for the home said that she was in the best place and that the care would not have been as good in Hospital. As I am now on my own when things get too much I know that I will move into Kingfishers, it's the best.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Terry B (Resident / Service User) on Tuesday 29 June 2021. Review relates to June 2021.
Staff are all extremely friendly, caring and behave as if they have the welfare of the residents at the heart of all they do.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Martin A (Son of Resident/Service User) on Tuesday 16 March 2021. Review relates to February 2021.
My mother recently spent over a year in Kingfishers, initially when she just needed assistance with living and latterly requiring nursing care. She was very happy living there and thought very highly of the care and attention she received, particularly when in poor health. She reported that the food was excellent, with the chef making up individual meals for residents when requested. They have a beautiful garden which she always walked round each day, when possible. My personal experience of the staff was that they were very helpful and understanding, particularly over the difficult times of the last year and always made us welcome when visiting. I would highly recommend Kingfishers to anyone.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by S P (Respite Resident/Service User) on Tuesday 12 January 2021. Review relates to January 2021.
It was the best decision I could have made to come to Kingfishers to recover from surgery. The high level of care has definitely contributed to my good recovery and I go home feeling well and confident. All the staff involved in my care have been, without exception, marvellous with their support, kindness, cheerfulness and willingness to cater to my needs. Nothing has been too much trouble. They have followed protocols to the letter and therefore I have felt safe. Food has been amazing, using fresh and homemade ingredients, beautifully cooked and presented. An excellent experience!
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by J U (Resident / Service User) on Wednesday 23 September 2020. Review relates to September 2020.
The caring members of staff and the pleasant garden surroundings have significantly helped my recovery from a stressful stroke situation.
Access to my laptop and sketching materials greatly helped release the tension in a virus lockdown and links with my family, friends and business contacts.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by J H (Resident / Service User) on Tuesday 8 September 2020. Review relates to August 2020.
Only after a short time, I am well and truly settled here in spite of the lockdown which has put a lot more work on the staff.
I enjoy the gardens and the activities we can get involved in and if you have a query on anything there is someone here with the answer.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by A S (Friend of Resident/Service User) on Wednesday 27 May 2020. Review relates to May 2020.
I cannot speak highly enough of this wonderful home. The whole team of Colton staff are truly amazing - they provide outstanding nursing care and wonderful social care to residents and ensure that their home is always welcoming, friendly, well presented and spotlessly clean with delicious food and gorgeous gardens - it is quite simply a wonderful home for its residents.
The Kingfishers Team has been truly wonderful over the years but I cannot thank them enough for their commitment to the care of their residents over the last couple of months during this pandemic. It must be an impossibly stressful time for them all but I feel confident that each and every member of staff will have been proud to do their bit to protect and care for every resident as a member of their Kingfishers Family.
At Kingfishers it is not just what they do, it is how they do it that makes the real difference. I thank them from the bottom of my heart for all the amazing care for my lovely friend.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Don't Know
- Overall Experience: Excellent
- Treated with Dignity: Excellent