Reviews and Testimonials

Linden House has looked after and cared for my beloved mum for over two years.  Words will never be adequate to express my gratitude to all the staff involved.  There are too many to name personally but I thank them all.  The manager has gone out of her way to ensure that we've been able to spend these last precious moments with her.

Daughter of Resident at Linden House

The staff are committed, patient, kind, caring and professional, from the management and administrators to nurses and carers.  They are all excellent. The building is modern, light and spacious with a lovely garden.  The food is good and great care was taken to make my husband's meals gluten free.

Wife of Resident at Linden House

Just to let you know that all your care shown to my Uncle David is very much appreciated, especially with all the extra precautions and stress involved during the Covid epidemic, on top of the normal day to day duties that is quite demanding.  I worked in a nursing home for years, now retired, and I have an understanding of how much care is involved in ensuring the best health and happiness for the residents.  Anytime I phoned Linden House the staff were always pleasant and easy to talk to.  Thanks again.

Nephew of Resident at Linden House

Thank you and your team for looking after Dad so beautifully for the 7 weeks he was with you.  It was a surprise to us that his time with you was so short but it is a huge comfort to me that he was in such capable and kind hands for that last chapter of his life. Until the end of life stage, I mainly had contact with the Companionship Team.  There were all so kind when they helped Dad have Skype calls with us, as well as the two screen visits I had with him. In the last days the nurses and carers were all so gentle and kind to Dad.  I found it very moving.  Please thank everyone involved.  I am also grateful to you for the time you took to talk to each of us as the end approached.  I know it was not easy for us as a family and you were very supportive. Thank you. 

Daughter of Resident at Linden House

Linden House is a wonderfully caring, dedicated dementia care home. Every member of staff showed a genuine interest in my mum, I found them all to be excellent and I felt part of the Linden House "family" whenever I visited her, which outside of lockdown was at least three times a week. The companionship team and music therapist were fantastic and a great source of motivation and stimulation for my mum which was very important as she had been a regular churchgoer and loved to sing in the Linden Voices choir. The home is always very clean and tidy and also has a wonderful garden and roof terrace as well as private lounges. The food menu is always varied and of an excellent standard with the staff going out of their way to provide another option if required.  My mum was expertly and lovingly cared for over two and half years and I will be ever grateful for everyone making the latter years of her life as comfortable and as normal as possible. 

Son of Resident at Linden House

A wonderful home where everyone is treated with kindness and respect. Staff go out of their way to keep you informed about your loved one.  It is run with efficiency and protocol but also with compassion and concern.

Daughter of Resident at Linden House

A wonderful home where everyone is treated with kindness and respect. Staff go out of their way to keep you informed about your loved one.  It is run with efficiency and protocol but also with compassion and concern.

Daughter of Resident at Linden House

First of all, a HUGE thank you to EVERY member of the Linden House teams who have so caringly looked after Mum for over two and half years.  The love and care you have all shown her and myself during the time she was with you is immeasurable. I was so lucky to be with Mum when she passed away and for that I will be eternally grateful. Thank you again for all the love and support you showed us both whilst Mum was in your wonderful care.

Son of Resident at Linden House

I know how much thought, attention and effort that you and the team put into your roles and I and all of us so appreciate it.  It really is a testament of the expertise and experience that you bring to all that you do.  

Daughter of Resident at Linden House

We would like to thank every single of of you for making mum feel loved and at home for the final years of her life.  You all contributed to her wellbeing in your own special ways.  I don't recall mum being so contented in a very long time, quite a feat for a proud, independent lady coming to grips with dementia and I do hope some of mum's enthusiasm for life, love and music enriched your lives too.

Son of Resident at Linden House

After caring for my husband for the last three years with Parkinson's, and through Covid, I really needed a break.  It was the hardest decision I have ever had to make, but as I am 84 years old, my husband needed professional carers.  From making the first phone call to the home, I knew he would be in good hands.  They took time to listen, with a kind, unhurried and empathetic approach.  The admission process was not only about my husband but how they can involve and support me too.  The nurses and carers were so wonderful, keeping me updated and giving my husband a wet shave, which was so important to his day to day routine.  The activities team sent me photographs, messages and even got him singing, which he has not done in years.  My husband has always enjoyed his food and could not speak highly enough of the variety and quality on offer.  I could not have wished for better care, support and kindness at the time when we needed it most.

Wife of Resident at Linden House

Just wanted to say a big thank you for the surprise card you sent with the photo of Mum, she looks very happy, which I can only thank you all very much for your ongoing hard work that you've all be enduring this very difficult time.  Once again, I thank you.

Son of Resident at Linden House

Many thanks for your kind email, I have been very pleased with Linden House. It was such a relief to know that my mother was so well taken care of. Kind regards

Residents at Linden House

Thank you so much to all at Linden House who give the care and support to my husband. Love from all.

Residents at Linden House

Thank you all so much each and every one of you for all your hard work over the past year.  It really is much appreciated by us all.  You have all worked so hard to keep Linden House a safe place to be.

Daughter of Resident at Linden House

I would like to thank you all for the wonderful care you give to my Mum and everyone there.  Although it has been so hard for everyone, I am relieved that Mum is safe and looked after so well.

Daughter of Resident at Linden House

Thank you so much for all your help, advice and understanding this year.  You work so hard to make me feel welcome at Linden House.  Nothing is too much trouble for you.

Daughter of Resident at Linden House

You are simply amazing and I am so grateful for all you are doing for my Dad.

Daughter of Resident at Linden House

To all the wonderful team at Linden House you are complete stars in our eyes.  In such difficult times you have cared with grace, kindness and skill.  Always noticed, always appreciated, always valued.

Resident and her family at Linden House

Thank you all for the superb quality of care that Colin is receiving and I am so impressed with and grateful for the wonderful level of communication provided by Cat and the rest of Colin's care team. They are always so approachable and upbeat, in what must be a very difficult and worrying time for everyone, not to mention exhausting. I would also like to take this opportunity to pass on my appreciation to Mark Aitchison for his regular Bulletins, which are so thorough and up to the minute and do go a long way towards helping me get through separation.

Wife of Resident at Linden House

My mother has been in Linden House for about 7 months. Moving her to Linden House is the best thing I have ever done. The warmth and care of the staff is excellent. With the Coronavirus outbreak, I have felt that all the residents have been well protected and at all times safe. Colten Care and Linden House have put out regular informative updates and contact with the residents via Skype has never been a problem. I have felt well informed of both the steps that Colten Care have put in place to safeguard the residents as a group and also how Linden House has ensured the residents themselves are protected and occupied. The staff encourage you to raise any issues as they arise and there is also a monthly call from one of the nursing staff with any updates about my mother and an opportunity for me to raise any concerns. I feel that we made the right choice for mum to go to Linden House. I would and have recommended both Colten Care and Linden House to others.

Daughter of Resident at Linden House

I would like to take the opportunity to say thank you to the staff who assisted the Companionship Team over the weekend of 4 and 5 July. It was a very busy weekend but the residents really enjoyed themselves, so thank you once again to all staff concerned.

Companionship Team Leader at Linden House

Thank you so much for the lovely photo - it means more than you could imagine. Just great to see my dear husband again after so long & looking well & cared for. Lock-down has been like a form of bereavement - possibly more for me than Colin I guess. Looking forward to seeing him in reality some time soon - just hope that he remembers me! Our daughter Sadie sends her thanks also. You all do such a fantastic job of keeping us uptodate with everything that is going on & are obviously working very hard. Stay healthy.

Wife of Resident at Linden House

Thank you for the great photo of Dad! He seems so much more settled these days and I hear the visitor meetings have gone well. I am looking forward to seeing Dad at some point, once it is my turn! It is so reassuring to know Dad is with such a wonderful team at Linden. Thank you all.

Son of Resident at Linden House

Linden House is a beautiful home. My Mum was looked after amazingly well. She always said how lovely the staff were and how nothing was too much trouble. I am very grateful to Lorraine and the whole team who became Mum’s family during the pandemic. I am especially grateful to Deborah who showed us round Linden House late afternoon when we just turned up unannounced. I was at rock bottom with Mum struggling at home. Within ten minutes I just knew that Linden House was the place for Mum. Deborah’s friendly calm and compassionate nature shone through immediately. Her kindness and professionalism was just what I needed. We were so impressed with the way she interacted with your other residents. It didn’t stop there as she has been my contact person for all sorts of things in the past few weeks. If I had a nursing home she would be the first person I would head hunt! Thank you to everyone at Colten Ca

Daughter of Resident at Linden House

I arrived at the home in March, late afternoon and unannounced, to request a viewing. I received a very friendly welcome and was shown around straight away by a very caring and kind customer support advisor. All the staff I saw were interacting with the residents in a calm and friendly way. The home was beautiful well equipped and spotless. I knew within 10 minutes of being in the home that this was the place that I wanted my mum to be cared for. I have never once regretted that decision. My mum settled in well and during our many phone calls, she was full of praise for the staff. Comments like "there is always a friendly face at the door, everyone is so kind, they are looking after me beautifully, nothing is too much trouble and I don’t even need to ask they just are there". I can’t explain how reassuring this was when I was unable to visit due to the pandemic. I received lots of photos and I could always get through on the phone to both her and the staff. They also arranged Skype sessions too.

Daughter of Resident at Linden House

I must express my sincere thanks to all those at Linden House who are involved with Jackie’s care, from management, reception, nursing, carers, companions and all other support staff who without exception go out of their way to make a sad and difficult situation for us both a little more bearable. We feel like part of the family.

Son of Residents at Linden House

I would like to add my thanks to all the companions. You have always put together an interesting monthly programme for the residents. From the newsletters I see you’ve really made a huge efforts to entertain at this difficult time.

Daughter of Residents at Linden House

Thanks for helping Mum with the call. Its great so see her so happy and that’s down to all the wonderful care and attention that she gets from you guys.

Daughter of Resident at Linden House

Mum had a lovely day and here are a few photos of her with the cake and presents/cards. All the residents upstairs sang happy birthday at lunchtime, which was lovely.

Daughter of Resident at Linden House

Thank you so much for sending the photos, I really do appreciate it. I must admit I had a few tears, we have never gone this long without seeing each other, but I am so glad that she is at Linden because the care and kindness of everyone there has been unbelievable, I know it is the perfect place for her.

Daughter of Resident at Linden House

I cried yesterday when I heard that Linden House was closing to visitors and I cried again just now when I read your email! My mother has so little left now, but she seems to bask in undivided attention, and I am so please to know that you will be able to give her that time. She loves my kisses and cuddles and seeing her respond gives me a great deal of pleasure, so I have missed that over the weeks. Thank you for taking the time to email me, it was very comforting.

Daughter of Resident at Linden House

When I visited mum the difference in her in just two days was amazing. She still wants to go home understandable but actually in the light of the Coronvirus outbreak she accepted that for now she is in the best possible place. The first time in ages I have slept knowing that she is safe.

Daughter of Resident at Linden House

I just want you to know how hugely we appreciate all that you do to care for mum and all your residents. While we are tucked away at home you are all out there doing such an amazing job.

Daughter of Resident at Linden House

I was really impressed when I visited just before lockdown. You have no idea what a relief it is to know that my relative is not alone in this current situation. I am genuinely full of admiration for what are you are doing.

Daughter of Resident at Linden House

To all the staff at Linden House. It is not just the amazing NHS that we thank. It is all of you that are wonderful, kind and caring. You do a brilliant job.

Daughter of Resident at Linden House

I just wanted to say thank you for all the support you have given me over the last few months, I would also like to say as maybe you don’t hear it! Is that you are a great Home Manager who truly has passion for our residents.

Staff member At Linden House

A big thank you to everyone who made Dad’s birthday special. Such a lovely tea cake, balloons, gifts, amazing! Although he was bemused, I saw his smile when he was serenaded with Happy Birthday, his smile was a pleasure to see!

Daughter of Resident At Linden House

I just wanted to write and say thank you to you and everyone at Linden for caring for my Mum and for helping her to settle in. I must admit I was overwhelmed today by everyone being so friendly, helpful and so caring to my mum but also to me, I really appreciate it. I know that this is the right place for her its been such a worry for me over the last few years.

Daughter of Resident At Linden House

Just a short email to say a big thank you to the staff for their support for mum’s birthday on Saturday. A special thanks to the chef for the enormous birthday cake that was made for him.

Son Of Resident At Linden House

Please accept our Heart-felt thanks for your care of our father, his recent stay in hospital shed a bright light on the quality of care and kind attention he receives from you. We hope you all know how special you are.

Daughters of Resident At Linden House

To all our Linden House Friends, thank you all for making our Dad fell at home and become a part of your “Family”.

Daughter of Resident At Linden House

Thank you so much for the card and delicious cake for my birthday. It was very special too have a card and a photo frame from my husband. He was delighted to be able to tell me he had been taken out in his wheelchair to it for me, very therapeutic for him.

Wife Of Resident At Linden House

Thank you for all the amazing things you do to enable mum and others to be who they are.

Daughter of Resident at Linden House

Thank you to the staff for the wonderful care they give our relative and the support they have provided to us as a family
Relative of Resident at Linden House

The transition for my mum, from 90-years of independent living, to care home, was not easy, but thanks to the expert care, wonderful entertainment team and sheer dedication of everyone at Linden House, Mum finally feels "at home". Linden House is a happy, positive place and for that, both Mum and I are grateful
Son of Resident at Linden House

Linden House staff, at all levels, have shown the utmost loving care to both my wife and to myself. My wife was comfortable and felt secure and safe in the hands of Linden House, they have shown such care with me too
Husband of Resident at Linden House

I wanted to take this opportunity to thank you for the amazingly quick, helpful and friendly responses that I always get from you. A luxury not always found in face to face customer experience when so many agencies can be involved - not only are your standards high, they are amazingly consistent
Relative of Resident at Linden House

In so many different ways you cared for my Mum, whether you looked after her face to face or supported her with work behind the scenes. You made me feel at home whenever I visited and I witnessed many acts of kindness above and beyond the call of duty
Daughter of Resident at Linden House

We cannot thank you and your staff enough for the care shown to our relative and the empathy and support shown by his carers
Family of Resident at Linden House