Review submitted by Jan H (Daughter of Resident/Service User) on Wednesday 17 June 2020. Review relates to June 2020.
I arrived at the home in March, late afternoon and unannounced, to request a viewing. I received a very friendly welcome and was shown around straight away by a very caring and kind customer support advisor. All the staff I saw were interacting with the residents in a calm and friendly way. The home was beautiful well equipped and spotless. I knew within 10 minutes of being in the home that this was the place that I wanted my mum to be cared for. I have never once regretted that decision. My mum settled in well and during our many phone calls, she was full of praise for the staff. Comments like "there is always a friendly face at the door, everyone is so kind, they are looking after me beautifully, nothing is too much trouble and I don’t even need to ask they just are there". I can’t explain how reassuring this was when I was unable to visit due to the pandemic. I received lots of photos and I could always get through on the phone to both her and the staff. They also arranged Skype sessions too.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A C (Regular Volunteer) on Friday 28 February 2020. Review relates to February 2020.
The staff are always so helpful and cheerful, especially the reception staff where nothing you ask is too much trouble. They are all extremely helpful at all times. I love the way that the home really engages with the community and the choice and number of events they hold.
How likely would you be to recommend Linden House? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Good
- Activities: Excellent
- Safety / Security: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Roger H (Husband of Resident/Service User) on Thursday 9 January 2020. Review relates to December 2019.
In 2014 my wife first came into care two weeks in, two weeks out. This became full-time care in 2015. Over the years Linden House staff, at all levels, have shown the utmost loving care to both my wife and to myself when visiting. My wife was comfortable and felt secure and safe in the hands of Linden House. They have shown such care with me too in these last few months.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J M (Son of Resident/Service User) on Tuesday 7 January 2020. Review relates to December 2019.
The transition for my mum, from 90-years of independent living, to care home, was not easy, but thanks to the expert care, wonderful entertainment team and sheer dedication of everyone at Linden House, Mum finally feels "at home".
Linden House is a happy, positive place and for that, both Mum and I are grateful. All of the staff are to be congratulated on creating such a congenial environment, in challenging circumstances (dementia unit).
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J W (Daughter of Resident/Service User) on Tuesday 17 December 2019. Review relates to December 2019.
I cannot thank the staff of Linden House enough for all the care they provided to my mother. moving mum into a care home was always going to be worrying as I couldn't imagine anyone
could care for her like her family, but I needn't have worried. Mum was treated with total dignity and respect throughout. Such thoughtful and gentle staff who treated her as an individual. I would not hesitate to recommend Linden House.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A K (Sister of Resident/Service User) on Friday 29 November 2019. Review relates to November 2019.
Although my sister's stay at Linden House was extremely brief, the care and compassion shown by the staff was outstanding. They treated her with utmost dignity and went the extra mile to comfort and support me. I would most definitely recommend.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sandra M (Daughter of Resident/Service User) on Friday 27 September 2019. Review relates to August 2019.
My mother suffers from dementia and has been in denial about the situation from the very beginning of her dementia journey.
This has led to a difficult situation which ended in crisis in August of 2019.
The staff at Linden House were wonderful and reacted quickly to our predicament. They dealt with the situation with compassion not only towards my mother but towards myself as well.
They supported my mother to make the transition into the home smoothly and gave me the reassurance I needed to support myself and my mother during a time of great stress.
I have been very impressed by the dedication of the entire team at Linden House and can't praise them highly enough.
I now enjoy visiting my mother as all the previous stress has gone and I can now just enjoy her company.
Above all, I know she is safe and happy and has made friends in the home community.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G S (Son of Resident/Service User) on Thursday 26 September 2019. Review relates to September 2019.
Mum has been really happy since moving to Linden House. The staff are excellent she loves the food and the care she gets. We're really pleased we were able to find a home as good as this.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Joanna S (Daughter of Resident/Service User) on Tuesday 10 September 2019. Review relates to August 2019.
Mum had a wonderful stay at Linden House. She was treated with the utmost respect and dignity. All members of staff were attentive and kind and she felt included and cared for.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah R (Daughter of Resident/Service User) on Saturday 7 September 2019. Review relates to September 2019.
Treasurable moments: it’s not easy to know if a care home is right for someone you love. Today it was definitely the right care at the right place at the right time. Linden House through their care and companionship team enabled treasurable moments for Mum and I - moments that we could share and enjoy as well as share new memories together. Thank you.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by C G (Son of Resident/Service User) on Tuesday 9 July 2019. Review relates to June 2019.
My mum recently moved here from her own flat which has become too difficult to manage on her own, even with a generous supply of helpers.
She is currently still in a transitional phase, although does seem to be settling in slowly.
The staff are generally excellent, very helpful and cheerful and nothing is too much trouble.
I hope she will eventually enjoy her stay here.
How likely would you be to recommend Linden House? Don't know
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by J W (Daughter of Resident/Service User) on Friday 22 March 2019. Review relates to March 2019.
We chose to move our mother some 200 miles from her birthplace so she could live nearer to us a big decision and so important to choose the right home. So far as a family we have been delighted with Linden House. The staff are friendly, caring and professional, this is from reception/admin to carers, cleaners and nurses! What they say they offer they actually do from hairdressing to activities, clean laundry to great food. Above all, they give mum time which is great. Thank you.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Janet B (Daughter of Resident/Service User) on Wednesday 30 January 2019. Review relates to January 2019.
My mother suffered a massive stroke 3 months ago which left her physically extremely frail and requiring 24 hr nursing. Sadly her mental health is now also deteriorating due to this trauma so she needs both dementia and nursing care. We moved her to Linden House a few weeks ago and I cannot speak more highly of the Home. All of the staff have been amazingly considerate and caring. They immediately started to understand mum's needs and have made her life far more comfortable in a very short time. Mum will never be happy due to her disability and illness but her family find comfort in that she is in the best possible place and receiving the best possible care which makes her life as comfortable as possible. Also, the fact the Home is so welcoming to friends and family, mum receives lots of visitors which also helps her condition. I would recommend this home to anyone who has similar needs.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Judith J (Daughter of Resident/Service User) on Wednesday 9 January 2019. Review relates to January 2019.
It is always really hard to say goodbye to my parents at the end of my visits, but this is made easier knowing how well they are looked after and the fact that I can always speak to their key workers and nursing staff for reassurance in between visits.
All the staff in many different ways are looking after two of the most precious people in my life - only the best will do.
How likely would you be to recommend Linden House? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M U (Nephew of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.
My uncle moved to Linden House two years ago. Living locally I was able to pay him regular visits and always found his room spotlessly clean and tidy.
He was exceptionally well cared for by all of the staff and thoroughly enjoyed those activities which he could join in with. I am full of praise for everyone who cared for him so well and went out of their way to ensure that he was always happy. I can highly recommend this care home.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by June S (Daughter of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.
The standard of care has been wonderful. The staff are responsive and deal with people as individuals in delivering their care.
Communication is good and any questions friends and family have are dealt with and explained.
There are outings and activities that residents can take part in to help keep them active and interested. All in all, it provides a safe, caring place for someone suffering from dementia.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S W (Son of Resident/Service User) on Friday 14 September 2018. Review relates to July 2018.
Nothing has been too much trouble to reassure and settle my mother into Linden House after a long period in hospital. The change in her has been remarkable due to the care she has received. Staff throughout the home have supported direct family members through a very difficult period of time.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan G (Daughter of Resident/Service User) on Tuesday 14 August 2018. Review relates to August 2018.
I am happy with how my mother has settled at Linden House. However, there are some issues that niggle me: 1: Portion size of some food, having been present at meal times, on one occasion she received a slice of bread no more than 2" square on a wet plate. On another visit, she had a cake no bigger than one mouthful. 2: I have visited to find she has had no drink and I have made her a cup. 3: She is very reluctant to drink and often when I visit her, the water jug has not been touched and the beaker unused. 4: I have on two occasions left items of clothing to be labelled in the appropriate bag to find it still there a week later. 5: The welcome at reception is frequently cold and the pass is not available. Having another relative at another care home, I expected the homes to be of similar standard and feeling. I do feel a lack of warmth from some staff and feel that as I am paying more for her care than my stepfather, who has the full nursing care, that the standard needs to improve.
How likely would you be to recommend Linden House? Likely
- Care / Support: Good
- Staff: Good
- Management: Satisfactory
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Poor
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Iain T (Son of Resident/Service User) on Tuesday 14 August 2018. Review relates to August 2018.
Mum has been living at Linden House for 10 months in an area with other residents of similar age and demeanour. She feels happy and safe. Her room is gorgeous. It's on the ground floor with large French door windows looking out onto the well kept, pretty gardens. The room feels airy and light with an ensuite bathroom. This gives her some privacy and independence but also allows her easy interaction with residents and staff. Next to her room is the lounge and dining area. Again these are light and airy spaces that feel clean and homely. Residents have a different menu each day with a variety of meals on offer. The food is tasty and cooked to a high standard. French doors lead out to interesting gardens where there are lots of shady seating areas, amongst clever planting and memory enhancing features such as a bus stop, putting green and seaside beach. These themes carry on inside with an old shop front, cottage, pictures and signs. All staff are very caring, friendly and helpful.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S V (Friend of Resident/Service User) on Tuesday 17 July 2018. Review relates to July 2018.
Linden House provides excellent care for those suffering from dementia. Very good and caring staff. Exceptionally clean and with excellent food. Rooms very pleasant and public rooms very well laid out and most attractive decor. Shady garden an added bonus.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent