Reviews and Testimonials

I would like to take the opportunity to say thank you to the staff who assisted the Companionship Team over the weekend of 4 and 5 July. It was a very busy weekend but the residents really enjoyed themselves, so thank you once again to all staff concerned.

Companionship Team Leader at Linden House

Thank you so much for the lovely photo - it means more than you could imagine. Just great to see my dear husband again after so long & looking well & cared for. Lock-down has been like a form of bereavement - possibly more for me than Colin I guess. Looking forward to seeing him in reality some time soon - just hope that he remembers me! Our daughter Sadie sends her thanks also. You all do such a fantastic job of keeping us uptodate with everything that is going on & are obviously working very hard. Stay healthy.

Wife of Resident at Linden House

Thank you for the great photo of Dad! He seems so much more settled these days and I hear the visitor meetings have gone well. I am looking forward to seeing Dad at some point, once it is my turn! It is so reassuring to know Dad is with such a wonderful team at Linden. Thank you all.

Son of Resident at Linden House

Linden House is a beautiful home. My Mum was looked after amazingly well. She always said how lovely the staff were and how nothing was too much trouble. I am very grateful to Lorraine and the whole team who became Mum’s family during the pandemic. I am especially grateful to Deborah who showed us round Linden House late afternoon when we just turned up unannounced. I was at rock bottom with Mum struggling at home. Within ten minutes I just knew that Linden House was the place for Mum. Deborah’s friendly calm and compassionate nature shone through immediately. Her kindness and professionalism was just what I needed. We were so impressed with the way she interacted with your other residents. It didn’t stop there as she has been my contact person for all sorts of things in the past few weeks. If I had a nursing home she would be the first person I would head hunt! Thank you to everyone at Colten Ca

Daughter of Resident at Linden House

I arrived at the home in March, late afternoon and unannounced, to request a viewing. I received a very friendly welcome and was shown around straight away by a very caring and kind customer support advisor. All the staff I saw were interacting with the residents in a calm and friendly way. The home was beautiful well equipped and spotless. I knew within 10 minutes of being in the home that this was the place that I wanted my mum to be cared for. I have never once regretted that decision. My mum settled in well and during our many phone calls, she was full of praise for the staff. Comments like "there is always a friendly face at the door, everyone is so kind, they are looking after me beautifully, nothing is too much trouble and I don’t even need to ask they just are there". I can’t explain how reassuring this was when I was unable to visit due to the pandemic. I received lots of photos and I could always get through on the phone to both her and the staff. They also arranged Skype sessions too.

Daughter of Resident at Linden House

I must express my sincere thanks to all those at Linden House who are involved with Jackie’s care, from management, reception, nursing, carers, companions and all other support staff who without exception go out of their way to make a sad and difficult situation for us both a little more bearable. We feel like part of the family.

Son of Residents at Linden House

I would like to add my thanks to all the companions. You have always put together an interesting monthly programme for the residents. From the newsletters I see you’ve really made a huge efforts to entertain at this difficult time.

Daughter of Residents at Linden House

Thanks for helping Mum with the call. Its great so see her so happy and that’s down to all the wonderful care and attention that she gets from you guys.

Daughter of Resident at Linden House

Mum had a lovely day and here are a few photos of her with the cake and presents/cards. All the residents upstairs sang happy birthday at lunchtime, which was lovely.

Daughter of Resident at Linden House

Thank you so much for sending the photos, I really do appreciate it. I must admit I had a few tears, we have never gone this long without seeing each other, but I am so glad that she is at Linden because the care and kindness of everyone there has been unbelievable, I know it is the perfect place for her.

Daughter of Resident at Linden House

I cried yesterday when I heard that Linden House was closing to visitors and I cried again just now when I read your email! My mother has so little left now, but she seems to bask in undivided attention, and I am so please to know that you will be able to give her that time. She loves my kisses and cuddles and seeing her respond gives me a great deal of pleasure, so I have missed that over the weeks. Thank you for taking the time to email me, it was very comforting.

Daughter of Resident at Linden House

When I visited mum the difference in her in just two days was amazing. She still wants to go home understandable but actually in the light of the Coronvirus outbreak she accepted that for now she is in the best possible place. The first time in ages I have slept knowing that she is safe.

Daughter of Resident at Linden House

I just want you to know how hugely we appreciate all that you do to care for mum and all your residents. While we are tucked away at home you are all out there doing such an amazing job.

Daughter of Resident at Linden House

I was really impressed when I visited just before lockdown. You have no idea what a relief it is to know that my relative is not alone in this current situation. I am genuinely full of admiration for what are you are doing.

Daughter of Resident at Linden House

To all the staff at Linden House. It is not just the amazing NHS that we thank. It is all of you that are wonderful, kind and caring. You do a brilliant job.

Daughter of Resident at Linden House

I just wanted to say thank you for all the support you have given me over the last few months, I would also like to say as maybe you don’t hear it! Is that you are a great Home Manager who truly has passion for our residents.

Staff member At Linden House

A big thank you to everyone who made Dad’s birthday special. Such a lovely tea cake, balloons, gifts, amazing! Although he was bemused, I saw his smile when he was serenaded with Happy Birthday, his smile was a pleasure to see!

Daughter of Resident At Linden House

I just wanted to write and say thank you to you and everyone at Linden for caring for my Mum and for helping her to settle in. I must admit I was overwhelmed today by everyone being so friendly, helpful and so caring to my mum but also to me, I really appreciate it. I know that this is the right place for her its been such a worry for me over the last few years.

Daughter of Resident At Linden House

Just a short email to say a big thank you to the staff for their support for mum’s birthday on Saturday. A special thanks to the chef for the enormous birthday cake that was made for him.

Son Of Resident At Linden House

Please accept our Heart-felt thanks for your care of our father, his recent stay in hospital shed a bright light on the quality of care and kind attention he receives from you. We hope you all know how special you are.

Daughters of Resident At Linden House

To all our Linden House Friends, thank you all for making our Dad fell at home and become a part of your “Family”.

Daughter of Resident At Linden House

Thank you so much for the card and delicious cake for my birthday. It was very special too have a card and a photo frame from my husband. He was delighted to be able to tell me he had been taken out in his wheelchair to it for me, very therapeutic for him.

Wife Of Resident At Linden House

Thank you for all the amazing things you do to enable mum and others to be who they are.

Daughter of Resident at Linden House

Thank you to the staff for the wonderful care they give our relative and the support they have provided to us as a family
Relative of Resident at Linden House

The transition for my mum, from 90-years of independent living, to care home, was not easy, but thanks to the expert care, wonderful entertainment team and sheer dedication of everyone at Linden House, Mum finally feels "at home". Linden House is a happy, positive place and for that, both Mum and I are grateful
Son of Resident at Linden House

Linden House staff, at all levels, have shown the utmost loving care to both my wife and to myself. My wife was comfortable and felt secure and safe in the hands of Linden House, they have shown such care with me too
Husband of Resident at Linden House

I wanted to take this opportunity to thank you for the amazingly quick, helpful and friendly responses that I always get from you. A luxury not always found in face to face customer experience when so many agencies can be involved - not only are your standards high, they are amazingly consistent
Relative of Resident at Linden House

In so many different ways you cared for my Mum, whether you looked after her face to face or supported her with work behind the scenes. You made me feel at home whenever I visited and I witnessed many acts of kindness above and beyond the call of duty
Daughter of Resident at Linden House

We cannot thank you and your staff enough for the care shown to our relative and the empathy and support shown by his carers
Family of Resident at Linden House

Thank you so much for all the care and attention you gave my Father, you always treated him with respect and maintained his dignity
Daughter of Resident at Linden House

The care and compassion shown by the staff was outstanding to my sister. They treated her with utmost dignity and went the extra mile to comfort and support me
Sister of Resident at Linden House

I cannot thank the staff of Linden House enough for all the care they provided to my Mother. She was treated with total dignity and respect throughout, such thoughtful and gentle staff who treated her as an individual
Daughter of Resident at Linden House

I would like to thank you for the wonderful care that you provided my brother and sister-in-law. I was amazed at what a lovely facility you had and the love and care you provided for the residents, this love and care was obviously abundantly given to my brother and sister-in-law
Sister of Residents at Linden House

Thank you to all the staff and residents who made our chocolate workshop so enjoyable, it was the love, care and compassion shown by those leading the workshop, the enthusiasm from everyone and the wonderful setting
Attendee of Workshop at Linden House

Special thanks for being consistently brilliant at your jobs, always going the extra mile and taking the time to get to know Dad and becoming such important sources of support to all of us. You show genuine care, respect and commitment to making a positive difference to the residents lives every day, all year round, with warmth and good senses of humour
Daughter of Resident at Linden House

Linden House has become my husbands “new home” and all members of staff his “new family”. Every aspect of his “new life” is adapted ensuring he is comfortable, happy and safe. Linden House provides specialist dedicated Dementia care, but it is reassuring to know that they understand that not every Dementia is the same and often comes with other health issues. So a big thank you to everyone - the care you provide is exceptional and I can highly recommend Linden House to anyone seeking a place for their loved one
Wife of Resident at Linden House

You showed such grace, kindness and respect not only to my Dad but my whole extended family. I slept better at night knowing he was under the best of care 
Family of Relative at Linden House

Mum really enjoyed living at Linden House, she has had a new lease of life, is being well looked after and is happy
Daughter of Resident at Linden House

No words can express my gratitude to you all for looking after my Mum 
Daughter of Resident at Linden House

The staff go the extra mile for our relative and what they do has a positive impact on her well being
Relative of Resident at Linden House

I've nothing but praise for Linden House!
Relative of Resident at Linden House

The staff are generally excellent, very helpful and cheerful and nothing is too much trouble
Son of Resident at Linden House

At Linden House, it very quickly became apparent my husband was going to receive excellent care, his constantly changing needs with everything from nursing, daily living, activities and interaction have been continually assessed and adapted with inputs from every member of the team to ensure he is comfortable, happy and safe. The staff are amazing. It genuinely feels like a “big family” so I would like to thank everyone and can highly recommend it to anyone seeking a place for their loved one
Wife of Resident at Linden House

I would like to thank everyone involved with Mum's care, from the laundry staff to hairdressing for making sure she looked lovely.The cleaning staff for making the environment so beautiful, the kitchen staff for providing such lovely food, to the activities team for keeping her busy and living. A special thank you to the reception staff for being so welcoming. Linden House will always hold a special place in my heart.
Daughter of Resident at Linden House

I've never seen more devoted and caring staff at Linden House
RGN at Linden House

I visit Linden House and each time I have been impressed by the care and atmosphere - it is spotless!
Visitor to Linden House

I would like to express my deepest gratitude to all the staff at Linden House for the care and kindness you showed toward my Father  
Relative of resident at Linden House

Thank you and your staff for the exemplary care that was given to my Mother, I know the high standards that you work to, never once did I doubt that my Mum got anything less than the best care
Alison, daughter of resident at Linden House

Thank you for looking after our lovely Dad and us so well. You have treated him with dignity, patience, respect and kindness, all qualities that our Dad had in abundance
Helen, daughter of resident at Linden House

As a family we have been delighted with Linden House, the staff are friendly, caring and professional, this is from reception/admin to carers, cleaners and nurses! What they say they offer they actually do from hairdressing to activities, clean laundry to great food
Daughter of resident at Linden House