Review submitted by Sandra M (Daughter of Resident/Service User) on Friday 27 September 2019. Review relates to August 2019.
My mother suffers from dementia and has been in denial about the situation from the very beginning of her dementia journey.
This has led to a difficult situation which ended in crisis in August of 2019.
The staff at Linden House were wonderful and reacted quickly to our predicament. They dealt with the situation with compassion not only towards my mother but towards myself as well.
They supported my mother to make the transition into the home smoothly and gave me the reassurance I needed to support myself and my mother during a time of great stress.
I have been very impressed by the dedication of the entire team at Linden House and can't praise them highly enough.
I now enjoy visiting my mother as all the previous stress has gone and I can now just enjoy her company.
Above all, I know she is safe and happy and has made friends in the home community.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G S (Son of Resident/Service User) on Thursday 26 September 2019. Review relates to September 2019.
Mum has been really happy since moving to Linden House. The staff are excellent she loves the food and the care she gets. We're really pleased we were able to find a home as good as this.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Joanna S (Daughter of Resident/Service User) on Tuesday 10 September 2019. Review relates to August 2019.
Mum had a wonderful stay at Linden House. She was treated with the utmost respect and dignity. All members of staff were attentive and kind and she felt included and cared for.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah R (Daughter of Resident/Service User) on Saturday 7 September 2019. Review relates to September 2019.
Treasurable moments: it’s not easy to know if a care home is right for someone you love. Today it was definitely the right care at the right place at the right time. Linden House through their care and companionship team enabled treasurable moments for Mum and I - moments that we could share and enjoy as well as share new memories together. Thank you.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Debbie P (Wife of Resident/Service User) on Tuesday 16 July 2019. Review relates to July 2019.
My husband is one of the “younger” residents at Linden House. He moved in with complex nursing needs due to Advanced Parkinson’s and related cognitive dementia. It very quickly became apparent he was going to receive excellent care. His constantly changing needs with everything from nursing, daily living, activities and interaction have been continually assessed and adapted with inputs from every member of the team to ensure he is comfortable, happy and safe. A year later, with almost daily visits, I am pleased to feed back that in my personal opinion Linden House has gone from excellent to exceptional. It is a specialist in Dementia care but not every Dementia is the same and often comes with other health issues - this is taken into account in every aspect of life at Linden House. The staff are amazing. It genuinely feels like a “big family” so I would like to thank everyone and can highly recommend it to anyone seeking a place for their loved one.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C G (Son of Resident/Service User) on Tuesday 9 July 2019. Review relates to June 2019.
My mum recently moved here from her own flat which has become too difficult to manage on her own, even with a generous supply of helpers.
She is currently still in a transitional phase, although does seem to be settling in slowly.
The staff are generally excellent, very helpful and cheerful and nothing is too much trouble.
I hope she will eventually enjoy her stay here.
How likely would you be to recommend Linden House? Don't know
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by J W (Daughter of Resident/Service User) on Friday 22 March 2019. Review relates to March 2019.
We chose to move our mother some 200 miles from her birthplace so she could live nearer to us a big decision and so important to choose the right home. So far as a family we have been delighted with Linden House. The staff are friendly, caring and professional, this is from reception/admin to carers, cleaners and nurses! What they say they offer they actually do from hairdressing to activities, clean laundry to great food. Above all, they give mum time which is great. Thank you.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Janet B (Daughter of Resident/Service User) on Wednesday 30 January 2019. Review relates to January 2019.
My mother suffered a massive stroke 3 months ago which left her physically extremely frail and requiring 24 hr nursing. Sadly her mental health is now also deteriorating due to this trauma so she needs both dementia and nursing care. We moved her to Linden House a few weeks ago and I cannot speak more highly of the Home. All of the staff have been amazingly considerate and caring. They immediately started to understand mum's needs and have made her life far more comfortable in a very short time. Mum will never be happy due to her disability and illness but her family find comfort in that she is in the best possible place and receiving the best possible care which makes her life as comfortable as possible. Also, the fact the Home is so welcoming to friends and family, mum receives lots of visitors which also helps her condition. I would recommend this home to anyone who has similar needs.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Judith J (Daughter of Resident/Service User) on Wednesday 9 January 2019. Review relates to January 2019.
It is always really hard to say goodbye to my parents at the end of my visits, but this is made easier knowing how well they are looked after and the fact that I can always speak to their key workers and nursing staff for reassurance in between visits.
All the staff in many different ways are looking after two of the most precious people in my life - only the best will do.
How likely would you be to recommend Linden House? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M U (Nephew of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.
My uncle moved to Linden House two years ago. Living locally I was able to pay him regular visits and always found his room spotlessly clean and tidy.
He was exceptionally well cared for by all of the staff and thoroughly enjoyed those activities which he could join in with. I am full of praise for everyone who cared for him so well and went out of their way to ensure that he was always happy. I can highly recommend this care home.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by June S (Daughter of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.
The standard of care has been wonderful. The staff are responsive and deal with people as individuals in delivering their care.
Communication is good and any questions friends and family have are dealt with and explained.
There are outings and activities that residents can take part in to help keep them active and interested. All in all, it provides a safe, caring place for someone suffering from dementia.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S W (Son of Resident/Service User) on Friday 14 September 2018. Review relates to July 2018.
Nothing has been too much trouble to reassure and settle my mother into Linden House after a long period in hospital. The change in her has been remarkable due to the care she has received. Staff throughout the home have supported direct family members through a very difficult period of time.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan G (Daughter of Resident/Service User) on Tuesday 14 August 2018. Review relates to August 2018.
I am happy with how my mother has settled at Linden House. However, there are some issues that niggle me: 1: Portion size of some food, having been present at meal times, on one occasion she received a slice of bread no more than 2" square on a wet plate. On another visit, she had a cake no bigger than one mouthful. 2: I have visited to find she has had no drink and I have made her a cup. 3: She is very reluctant to drink and often when I visit her, the water jug has not been touched and the beaker unused. 4: I have on two occasions left items of clothing to be labelled in the appropriate bag to find it still there a week later. 5: The welcome at reception is frequently cold and the pass is not available. Having another relative at another care home, I expected the homes to be of similar standard and feeling. I do feel a lack of warmth from some staff and feel that as I am paying more for her care than my stepfather, who has the full nursing care, that the standard needs to improve.
How likely would you be to recommend Linden House? Likely
- Care / Support: Good
- Staff: Good
- Management: Satisfactory
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Poor
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Iain T (Son of Resident/Service User) on Tuesday 14 August 2018. Review relates to August 2018.
Mum has been living at Linden House for 10 months in an area with other residents of similar age and demeanour. She feels happy and safe. Her room is gorgeous. It's on the ground floor with large French door windows looking out onto the well kept, pretty gardens. The room feels airy and light with an ensuite bathroom. This gives her some privacy and independence but also allows her easy interaction with residents and staff. Next to her room is the lounge and dining area. Again these are light and airy spaces that feel clean and homely. Residents have a different menu each day with a variety of meals on offer. The food is tasty and cooked to a high standard. French doors lead out to interesting gardens where there are lots of shady seating areas, amongst clever planting and memory enhancing features such as a bus stop, putting green and seaside beach. These themes carry on inside with an old shop front, cottage, pictures and signs. All staff are very caring, friendly and helpful.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S V (Friend of Resident/Service User) on Tuesday 17 July 2018. Review relates to July 2018.
Linden House provides excellent care for those suffering from dementia. Very good and caring staff. Exceptionally clean and with excellent food. Rooms very pleasant and public rooms very well laid out and most attractive decor. Shady garden an added bonus.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K B (Daughter of Resident/Service User) on Friday 6 April 2018. Review relates to March 2018.
My mum is happy and safe and knowing this is so important to me. I am lucky to live close by and am welcomed without exception by staff whenever I visit which can be at any time. The staff from reception, to carers, nursing and cleaning are all friendly and happy to chat about mum. They give mum the best life that she is capable of and make sure she has dignity. When special relatives visit from far, they have happily organised special meals and organised family photos.
Thank you! You are all very special people.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Paul F (Relative of Resident/Service User) on Monday 22 January 2018. Review relates to January 2018.
Greeted, treated very well, spotlessly clean, super residence. Given full access, all areas and every question fully answered.
Very professional, clean and well-run home.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Derek W (Brother-in-law of Resident/Service User) on Thursday 11 January 2018. Review relates to December 2017.
We as a family cannot speak too highly of Linden House everything about the home is quality from the staff to the interior decor. I must mention the staff, in particular, their care and compassion shown was exceptional. And when I mention the staff I mean everyone. Everything about Linden House is of quality and as visitors, you are afforded a very warm welcome.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tim H (Son of Resident/Service User) on Tuesday 9 January 2018. Review relates to December 2017.
The holistic care and consideration given at Linden House constantly is of the highest standard and should be used as a benchmark with which other care homes should attempt to achieve.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent