Review submitted by J W (Daughter of Resident/Service User) on Friday 22 March 2019. Review relates to March 2019.
We chose to move our mother some 200 miles from her birthplace so she could live nearer to us a big decision and so important to choose the right home. So far as a family we have been delighted with Linden House. The staff are friendly, caring and professional, this is from reception/admin to carers, cleaners and nurses! What they say they offer they actually do from hairdressing to activities, clean laundry to great food. Above all, they give mum time which is great. Thank you.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah (Daughter of Resident/Service User) on Monday 4 March 2019. Review relates to February 2019.
I visit almost daily and value the friendly welcome from the reception team and spotlessly clean environment. Staff are pleasant, friendly, kind, patient and pay attention to residents. My questions are always responded to quickly. One of the strengths of the home is the care and companionship team, to provide company, organise activities both in and out of the home. A hairdressing salon is also a bonus! The carers care about their caring, the nursing staff capable and competent, the facilities and housekeeping team efficient and friendly. There are occasional niggles e.g. I can tell when agency staff have looked after Mum, because the regular staff know her better in terms of how she likes her drinks, what she can do etc. Sometimes the puddings for someone who is diabetic seem less tasty than the usual ones. But these are small things and it feels a safe place to ask for and receive small tweaks to care.
I do feel that Mum is being cared for in a safe, competent, caring way.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Good
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Janet B (Daughter of Resident/Service User) on Wednesday 30 January 2019. Review relates to January 2019.
My mother suffered a massive stroke 3 months ago which left her physically extremely frail and requiring 24 hr nursing. Sadly her mental health is now also deteriorating due to this trauma so she needs both dementia and nursing care. We moved her to Linden House a few weeks ago and I cannot speak more highly of the Home. All of the staff have been amazingly considerate and caring. They immediately started to understand mum's needs and have made her life far more comfortable in a very short time. Mum will never be happy due to her disability and illness but her family find comfort in that she is in the best possible place and receiving the best possible care which makes her life as comfortable as possible. Also, the fact the Home is so welcoming to friends and family, mum receives lots of visitors which also helps her condition. I would recommend this home to anyone who has similar needs.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Judith J (Daughter of Resident/Service User) on Wednesday 9 January 2019. Review relates to January 2019.
It is always really hard to say goodbye to my parents at the end of my visits, but this is made easier knowing how well they are looked after and the fact that I can always speak to their key workers and nursing staff for reassurance in between visits.
All the staff in many different ways are looking after two of the most precious people in my life - only the best will do.
How likely would you be to recommend Linden House? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M U (Nephew of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.
My uncle moved to Linden House two years ago. Living locally I was able to pay him regular visits and always found his room spotlessly clean and tidy.
He was exceptionally well cared for by all of the staff and thoroughly enjoyed those activities which he could join in with. I am full of praise for everyone who cared for him so well and went out of their way to ensure that he was always happy. I can highly recommend this care home.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by June S (Daughter of Resident/Service User) on Tuesday 18 September 2018. Review relates to August 2018.
The standard of care has been wonderful. The staff are responsive and deal with people as individuals in delivering their care.
Communication is good and any questions friends and family have are dealt with and explained.
There are outings and activities that residents can take part in to help keep them active and interested. All in all, it provides a safe, caring place for someone suffering from dementia.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S W (Son of Resident/Service User) on Friday 14 September 2018. Review relates to July 2018.
Nothing has been too much trouble to reassure and settle my mother into Linden House after a long period in hospital. The change in her has been remarkable due to the care she has received. Staff throughout the home have supported direct family members through a very difficult period of time.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan G (Daughter of Resident/Service User) on Tuesday 14 August 2018. Review relates to August 2018.
I am happy with how my mother has settled at Linden House. However, there are some issues that niggle me: 1: Portion size of some food, having been present at meal times, on one occasion she received a slice of bread no more than 2" square on a wet plate. On another visit, she had a cake no bigger than one mouthful. 2: I have visited to find she has had no drink and I have made her a cup. 3: She is very reluctant to drink and often when I visit her, the water jug has not been touched and the beaker unused. 4: I have on two occasions left items of clothing to be labelled in the appropriate bag to find it still there a week later. 5: The welcome at reception is frequently cold and the pass is not available. Having another relative at another care home, I expected the homes to be of similar standard and feeling. I do feel a lack of warmth from some staff and feel that as I am paying more for her care than my stepfather, who has the full nursing care, that the standard needs to improve.
How likely would you be to recommend Linden House? Likely
- Care / Support: Good
- Staff: Good
- Management: Satisfactory
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Poor
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Iain T (Son of Resident/Service User) on Tuesday 14 August 2018. Review relates to August 2018.
Mum has been living at Linden House for 10 months in an area with other residents of similar age and demeanour. She feels happy and safe. Her room is gorgeous. It's on the ground floor with large French door windows looking out onto the well kept, pretty gardens. The room feels airy and light with an ensuite bathroom. This gives her some privacy and independence but also allows her easy interaction with residents and staff. Next to her room is the lounge and dining area. Again these are light and airy spaces that feel clean and homely. Residents have a different menu each day with a variety of meals on offer. The food is tasty and cooked to a high standard. French doors lead out to interesting gardens where there are lots of shady seating areas, amongst clever planting and memory enhancing features such as a bus stop, putting green and seaside beach. These themes carry on inside with an old shop front, cottage, pictures and signs. All staff are very caring, friendly and helpful.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S V (Friend of Resident/Service User) on Tuesday 17 July 2018. Review relates to July 2018.
Linden House provides excellent care for those suffering from dementia. Very good and caring staff. Exceptionally clean and with excellent food. Rooms very pleasant and public rooms very well laid out and most attractive decor. Shady garden an added bonus.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K B (Daughter of Resident/Service User) on Friday 6 April 2018. Review relates to March 2018.
My mum is happy and safe and knowing this is so important to me. I am lucky to live close by and am welcomed without exception by staff whenever I visit which can be at any time. The staff from reception, to carers, nursing and cleaning are all friendly and happy to chat about mum. They give mum the best life that she is capable of and make sure she has dignity. When special relatives visit from far, they have happily organised special meals and organised family photos.
Thank you! You are all very special people.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Paul F (Relative of Resident/Service User) on Monday 22 January 2018. Review relates to January 2018.
Greeted, treated very well, spotlessly clean, super residence. Given full access, all areas and every question fully answered.
Very professional, clean and well-run home.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Derek W (Brother-in-law of Resident/Service User) on Thursday 11 January 2018. Review relates to December 2017.
We as a family cannot speak too highly of Linden House everything about the home is quality from the staff to the interior decor. I must mention the staff, in particular, their care and compassion shown was exceptional. And when I mention the staff I mean everyone. Everything about Linden House is of quality and as visitors, you are afforded a very warm welcome.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tim H (Son of Resident/Service User) on Tuesday 9 January 2018. Review relates to December 2017.
The holistic care and consideration given at Linden House constantly is of the highest standard and should be used as a benchmark with which other care homes should attempt to achieve.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J S (Daughter of Resident/Service User) on Thursday 12 October 2017. Review relates to August 2017.
We thought that the overall standard for the home was good. The management team and front desk are very organised. The staff were friendly and welcoming. The rooms were well appointed and the activities on offer were a good range. Mum and Dad were made to feel very welcome. The only real downfall was the food which was tasteless and not presented in an enticing way.
How likely would you be to recommend Linden House? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Satisfactory
- Food & Drink: Poor
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by J G (Son of Resident/Service User) on Monday 18 September 2017. Review relates to September 2017.
The standard of care is excellent mainly because the staff take great trouble to ensure that residents are happy, comfortable and safe. The house itself is of high quality which helps both residents and staff to enjoy and use the facilities. The atmosphere is always friendly and helpful.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Satisfactory
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Hadyn M (Resident / Service User) on Monday 18 September 2017. Review relates to September 2017.
Admission to Linden House with fatigue symptoms. Fell down in room, damaged legs and arms on the first night. Fell again on the second night damaging legs, chest and arms. Unable to stand for three days. Slow progress to part recovery. Legs remain hard to use without walking aids. Slow recovery of fatigue problems. Transport within the house by walking chair.
How likely would you be to recommend Linden House? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Satisfactory
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Roger N (Husband of Resident/Service User) on Wednesday 23 August 2017. Review relates to August 2017.
My wife used Linden House for respite last year, two weeks each month and is now in full-time care since May. She has Parkinson's. Her ability to walk is very limited and requires assistance to move even with her Zimmer frame. She requires twenty four hour care.
The caring assistants are mostly young people. This is balanced with a number of mature staff that provide activities and one to one care. The nursing staff are excellent. Communication between all levels is very good. Front office staff are very helpful. Team spirit is very apparent. The food is more than adequate and tailored to individual needs. My wife has always been a snack person. Besides breakfast, lunch and supper there seems to be access to tempting nibbles from dawn to dusk. My wife could not be in a better place.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Stephen A (Resident / Service User) on Wednesday 23 August 2017. Review relates to August 2017.
Fantastic home, great and friendly staff. Thanks to them.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J P (Daughter of Resident/Service User) on Wednesday 12 July 2017. Review relates to July 2017.
Overall, we have been satisfied with the care our mother has been receiving. However, of late, this does seem to have slipped. Standards are not being kept up. For example her deafness over the last month has not been dealt with well and we have had to repeatedly chase this up. Regularly, we have had to sort her drawers out and a lot of clothes have gone missing, and we found dirty pants and pads left in her room! We feel that the downward trend is due to bad management and leadership. The carers do their best and are generally very good. For the fees that are paid, we are not getting the best service lately.
How likely would you be to recommend Linden House? Likely
- Care / Support: Satisfactory
- Staff: Satisfactory
- Management: Poor
- Rooms: Good
- Facilities: Good
- Cleanliness: Satisfactory
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Satisfactory
- Treated with Dignity: Good
Review submitted by Philip A (Stepson of Resident/Service User) on Tuesday 11 July 2017. Review relates to April 2017.
Very happy and pleased with all aspects of Linden House. Top quality facilities, caring and friendly staff, always receive a warm welcome on visit. I can rest in the knowledge my step-father is in safe hands and well looked after. A true home from home experience for our family. Thank you so much!
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nicky H (Daughter of Resident/Service User) on Wednesday 28 June 2017. Review relates to June 2017.
Whenever I come and visit, I find my mother is very well looked after. All the staff are friendly and very helpful.
How likely would you be to recommend Linden House? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent