Review submitted by Nick F (Son of Resident/Service User) on Monday 9 May 2022. Review relates to May 2022.
Linden House is simply wonderful. When a parent needs to go into full time dementia care it can be very painful for the family. Dad was in assisted living for a year and I would leave him after a visit so worried that he would fall or go missing, he then went into a care home in Bristol and I would leave each time unsure if he was receiving the right care. Then he went to Linden House. When I left for a visit last week I realised I was happy. Although he is declining of course, I have total confidence in the staff, totally confident that he is safe, happy, well-fed, and well dressed. In his last care home, he would sometimes be wearing multiple shirts, wrong socks or no socks etc. When I visited last week, and they didn't know I was coming, dad was beautifully dressed in a nice pair of trousers and a short-sleeved shirt. We sat out in the sun with coffee and a promise of a beer with lunch. He waved me off without looking back and I left happy. You cannot ask for more than that.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by G E (Daughter of Resident/Service User) on Sunday 30 January 2022. Review relates to January 2022.
My mother’s care is outstanding and has been beyond my expectations. Her individual needs are always well catered for in a caring and compassionate way. Although my father was a resident for only a few weeks, the way his deterioration and end of life care was managed was remarkable. The support for family members is very welcome.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Philippa V (Daughter of Resident/Service User) on Thursday 23 December 2021. Review relates to April 2021.
Linden House has an amazing team. They all looked after my father during some extremely difficult times due to the covid pandemic. My father was always happy, incredibly well looked after and engaged in many activities. Thank you
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Helen S (Wife of Resident/Service User) on Friday 5 November 2021. Review relates to October 2021.
My husband has settled in very well. Everyone has been very kind and caring. Both of us are happy that we made the decision to move him to such a comfortable and supportive home. He is really enjoying the food!
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Stuart M (Son of Resident/Service User) on Thursday 4 November 2021. Review relates to September 2021.
I have found all the staff very helpful and friendly. The facilities are excellent, as is the care. Where information or advice has been asked for, this has been promptly provided and found to be very useful.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by W M (Daughter of Resident/Service User) on Friday 3 September 2021. Review relates to August 2021.
My mum and my auntie are now both residents at Lindon House.
The staff have been wonderful. From the reception staff through to the carers, everyone has been so kind and helpful.
My aunties life has been transformed. She has embraced the activities and seems so happy. She loves having her hair done each week. My mum has become a resident more recently and is being shown all the care and attention she needs. I can now relax in absolute confidence that my relatives are in very safe hands.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Jackie W (Wife of Resident/Service User) on Tuesday 24 August 2021. Review relates to August 2021.
An excellent home for my husband, and very pleased to bring personal photos etc. Staff are very helpful and patient. The gardens are delightful, and the conservatory is a real bonus.
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Good
Review submitted by H E (Daughter of Resident/Service User) on Wednesday 18 August 2021. Review relates to August 2021.
Since February 2021, during a pandemic, my mum has been very well looked after. Her physical, emotional, medical and mental needs have all been met with experienced and caring understanding. Communication to and from all staff is excellent and very appreciated. Their approach is friendly, always respectful and very helpful no matter the situation. The carers and nursing staff have a lovely relationship with my mum and have a good understanding of her dementia and the anxieties it brings her. The facilities are lovely and the activities interesting giving Mum a sense of home. Thank you to everyone.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Marion L (Wife of Resident/Service User) on Wednesday 19 May 2021. Review relates to April 2021.
The staff are committed, patient, kind and caring and professional, from the management and administrators to nurses and carers. They are all excellent. The building is modern, light, and spacious with a lovely garden. The food is good and great care was taken to make my husband's meals gluten-free.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Ruth M (Daughter of Resident/Service User) on Thursday 13 May 2021. Review relates to May 2021.
Linden House has looked after and cared for my beloved mum for over two years. Words will never be adequate to express my gratitude to all the staff involved. There are too many to name personally but I thank them all. The manager has gone out of her way to ensure that we've been able to spend these last precious moments with her.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Peter J (Son of Resident/Service User) on Wednesday 28 April 2021. Review relates to March 2021.
Linden House is a wonderfully caring, dedicated dementia care home.
Every member of staff showed a genuine interest in my mum, I found them all to be excellent and I felt part of the Linden House 'family' whenever I visited her, which outside of lockdown was at least three times a week.
The companionship team and music therapist were fantastic and a great source of motivation and stimulation for my mum which was very important as she had been a regular churchgoer and loved to sing in the Linden Voices choir.
The home is always very clean and tidy and also has a wonderful garden and roof terrace as well as private lounges.
The food menu is always varied and of an excellent standard with the staff going out their way to provide another option if required.
My mum was expertly and lovingly cared for over two and a half years and I will be ever grateful for everyone making the latter years of her life as comfortable and as normal as possible.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Susan M (Daughter of Resident/Service User) on Friday 16 April 2021. Review relates to March 2021.
A wonderful home where everyone is treated with kindness and respect. Staff go out of their way to keep you informed about your loved one. It is run with efficiency and protocol but also with compassion and concern.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Debra J (Daughter of Resident/Service User) on Friday 26 February 2021. Review relates to February 2021.
My mother is staying here for six months during Covid19 so very challenging times for all. Every single staff member has been so kind and considerate and nothing is too much trouble. My mind has been completely put at rest and I know the care my mum is receiving is first class. I call for updates and always with smiles. I am sure once Covid is under control the home will be able to put on all the activities my mum will enjoy.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Daphne D (Wife of Resident/Service User) on Thursday 18 February 2021. Review relates to December 2020.
After caring for my husband for the last three years with Parkinson's, and through Covid, I really needed a break. It was the hardest decision I have ever had to make, but as I am 84 years old, my husband needed professional carers. From making the first phone call to the home, I knew he would be in good hands. They took time to listen, with a kind, unhurried and empathetic approach. The admission process was not only about my husband but how they can involve and support me too. The nurses and carers were so wonderful, keeping me updated and giving my husband a wet shave, which was so important to his day to day routine. The activities team sent me photographs, messages and even got him singing, which he has not done in years. My husband has always enjoyed his food and could not speak highly enough of the variety and quality on offer. I could not have wished for better care, support and kindness at the time when we needed it most.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Jill B (Wife of Resident/Service User) on Wednesday 21 October 2020. Review relates to October 2020.
COVID-19 is here but despite my husband going into care, the care home is managing fantastically. Early in our talking to those in charge, they asked: "what are his interests"? When he was admitted they put on a sports DVD to make him welcome. Every worker has helped him, cared for him, encourage him to join in, have communicated with us and reassuring or acting on his needs. he looks very well. A lunchtime carer noted he and another laughing, took a photo and sent it instantly. Nursing care helps so much every day. As we have never been shown around, some ratings are difficult to assess.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by E M (Daughter of Resident/Service User) on Friday 16 October 2020. Review relates to October 2020.
Mum has been in Linden House for 12 months now. From the start, we have been impressed by the standard of care and compassionate manner in which Mum has been treated. Linden House and Colten Care as a group have been exemplary in terms of the implementation of measures to protect their vulnerable residents during the pandemic. We (my siblings and I) feel that she is safe and well cared for has companionship during these challenging times.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by L G (Daughter of Resident/Service User) on Thursday 16 July 2020. Review relates to June 2020.
My mother has been in Linden House for about 7 months. Moving her to Linden House is the best thing I have ever done. The warmth and care of the staff is excellent. With the Coronavirus outbreak, I have felt that all the residents have been well protected and at all times safe. Colten Care and Linden House have put out regular informative updates and contact with the residents via Skype has never been a problem. I have felt well informed of both the steps that Colten Care have put in place to safeguard the residents as a group and also how Linden House has ensured the residents themselves are protected and occupied. The staff encourage you to raise any issues as they arise and, there is also a monthly call from one of the nursing staff with any updates about my mother and an opportunity for me to raise any concerns. I feel that we made the right choice for mum to go to Linden House. I would and have recommended both Colten Care and Linden house to others.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent