Reviews and Testimonials

9.9

Carehome.co.uk is the UK’s leading independent care home website. The review score is made up of a ‘Quality Score’ relating to the rating, and a ‘Quantity Score’ relating to the number of positive reviews.

Review score from 19 reviews

Review submitted by I G (Resident / Service User) on Tuesday 3 December 2019. Review relates to November 2019.

Swinging doors in the corridor very noisy. A big thank you to the staff for their excellent care.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Good
  • Facilities: Good
  • Cleanliness: Excellent
  • Food & Drink: Good
  • Activities: Good
  • Safety / Security: Excellent
  • Value for Money: Good
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by M W (Resident / Service User) on Tuesday 26 November 2019. Review relates to November 2019.

Impossible to paise the care, kindness and friendliness sufficiently. I was thoroughly spoilt by everyone. Will recommend Newstone House and Colton care in the highest and warmest terms.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Good
  • Activities: Don't Know
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by B B (Resident / Service User) on Tuesday 8 October 2019. Review relates to September 2019.

Everyone, without exception, has been caring, kind, friendly and helpful throughout my stay.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Marcus C (Resident / Service User) on Tuesday 13 August 2019. Review relates to August 2019.

Had a very good time staying at Newstone House.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Good
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Michael W (Son of Resident/Service User) on Tuesday 23 July 2019. Review relates to July 2019.

Always found the care to be thorough and administered with humanity and fondness. Facilities are excellent. My mum has been in this home for about 10 years and standards have always been consistently high.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Safety / Security: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Graham R (Resident / Service User) on Tuesday 18 June 2019. Review relates to June 2019.

The whole experience has been a pleasure. The staff are particularly cheerful, experienced and very helpful and supportive.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by J S (Resident / Service User) on Wednesday 8 May 2019. Review relates to April 2019.

I am very comfortably accommodated here and the establishment has a lovely atmosphere.

How likely would you be to recommend Newstone House? Likely

  • Care / Support: Good
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Good
  • Facilities: Good
  • Cleanliness: Excellent
  • Food & Drink: Good
  • Safety / Security: Excellent
  • Value for Money: Good
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Diana F (Wife of Resident/Service User) on Friday 15 February 2019. Review relates to February 2019.

Having my husband in Newstone House gives me complete peace of mind that he is in the very best nursing/care environment and his every need is taken care of. Every effort is made to ensure residents live in a happy, safe and extremely caring environment with well thought out and stimulating activities.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Good
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Good
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Sheelagh S (Wife of Resident/Service User) on Monday 12 November 2018. Review relates to November 2018.

I am extremely pleased with the care and attention my husband is getting from being here. All of the staff and carers and nurses are quite lovely. This is a friendly and loving atmosphere. I am grateful that my husband is here.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Norma R (Resident / Service User) on Friday 14 September 2018. Review relates to September 2018.

There is a feeling of happiness that is very special.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Philip P (Son of Resident/Service User) on Wednesday 1 August 2018. Review relates to July 2018.

My mother was made as comfortable as possible for the last few days of her life. Her stay at Newstone House was brief and we found all aspects of our dealings there to be excellent.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Clare T (Daughter of Resident/Service User) on Tuesday 24 July 2018. Review relates to July 2018.

I am both delighted and impressed by every aspect of the care my mother has received at Newstone House. The staff are, without exception, wonderful. I so appreciate and am grateful for their kindness and thoughtfulness. The support they have also given me, as a relative, has made a great difference and helped me throughout my mother's time here.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Caroline B (Daughter of Resident/Service User) on Wednesday 11 July 2018. Review relates to July 2018.

From the first moment I came to look round Newstone House, I was impressed by the kindness and efficiency of all the staff, both the carers and the admin staff. The manager was brilliant at reassuring my Father, who didn't want to move into a home. Dad is now, after two and a half weeks, much more settled; he had a fail last week and was quickly comforted and bandaged. I feel that, at last, I can relax, knowing my Fater is in kind, safe hands.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Virginia W (Daughter of Resident/Service User) on Tuesday 10 July 2018. Review relates to July 2018.

The staff are very friendly and welcoming and have made my father's stay very comfortable. He is treated with kindness and dignity.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Sam B (Granddaughter of Resident/Service User) on Friday 6 July 2018. Review relates to July 2018.

My nan needed emergency respite care and the team at Newstone House managed the move in a professional and caring manner reassuring us as a family and treating nan as one of their own. Nan has been very happy here enjoying the activities and has received an excellent service from all the caring staff - Thank you :)

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Rachael C (Daughter of Resident/Service User) on Wednesday 27 June 2018. Review relates to June 2018.

I'm very happy with the way this home looks after my father.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Daphne A (Wife of Resident/Service User) on Wednesday 16 May 2018. Review relates to April 2018.

My first impressions are of a group of warm and friendly people, ready to provide a caring and supportive role in whatever is needed. All queries are dealt with promptly, and reassurance is provided. I am happy to leave my precious husband at Newstone House knowing that his many needs will be addressed with care and compassion.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by Deborah L (Daughter of Resident/Service User) on Friday 20 April 2018. Review relates to February 2018.

My mum was very happy and well cared for the whole time she was at Newstone House. But the care she received in her final two weeks was exceptional. Everyone connected with mum went above and beyond the call of duty looking after not only her but the family as well. We cannot thank you enough.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent

Review submitted by M S (Son of Resident/Service User) on Tuesday 20 March 2018. Review relates to February 2018.

This home is far beyond what I expected, the attention to detail and care is excellent. The room my mother has is wonderful and she has everything she needs.

How likely would you be to recommend Newstone House? Extremely likely

  • Care / Support: Excellent
  • Staff: Excellent
  • Management: Excellent
  • Rooms: Excellent
  • Facilities: Excellent
  • Cleanliness: Excellent
  • Food & Drink: Excellent
  • Activities: Excellent
  • Safety / Security: Excellent
  • Value for Money: Excellent
  • Overall Standard: Excellent
  • Treated with Dignity: Excellent
  • Visit our reception to view our 'Our Values' book, a collection of memories, stories and photos illustrating life at Newstone House
  • Read a selection of our resident and relative testimonials below:
  • Thank you and your staff for looking after our relative so well
    Relative of Resident at Newstone House

    11 January 2020
  • Thank you so much for taking such good care of my Dad, knowing that he was being well looked at Newstone House, I thank you from the bottom of my heart
    Relative of Resident at Newstone House

    31 December 2019
  • We would like to thank you and all the staff for exemplary care of our relative and the innumerable kindnesses extended to the whole family, she could not have been better cared for
    Relative of Resident at Newstone House

    31 December 2019
  • Impossible to praise the care, kindness and friendliness sufficiently - I was thoroughly spoilt by everyone. Will recommend Newstone House and Colten Care in the highest and warmest terms
    Resident of Newstone House

    04 December 2019
  • Thank you for looking after Mum so beautifully for us as a family
    Daughter of Resident at Newtone House

    26 October 2019
  • Thank you so much for the love and care you have shown to our relative. I would like to thank the wonderful nurses and brilliant carers, the companions who are lovely people and the cleaning staff, I am so grateful for the wonderful care
    Relative of Resident at Newstone House

    11 October 2019
  • To all the staff who helped to make the period around my 99th birthday so memorable and joyful!
    Resident at Newstone House

    20 September 2019
  • I would like to say thank you so much to everyone who lovingly cared for my Mother, we really appreciated your cheery greetings and love;y smiles, especially your concern and kindness to us
    Family of Resident at Newstone House

    31 July 2019
  • Always found the care to be thorough and administered with humanity and fondness. Facilities are excellent!
    Son of Resident at Newstone House

    23 July 2019
  • The whole experience has been a pleasure. The staff are particularly cheerful, experienced and very helpful and supportive
    Resident at Newstone House

    18 June 2019
  • I am very comfortably accommodated here and the establishment has a lovely atmosphere
    Resident at Newstone House

    08 May 2019
  • Thank you for all your help and kindness to our relative whilst at Newstone House
    Relative of resident at Newstone House

    02 May 2019
  • Thank you to all the staff and management for taking care of our parents 
    Myra, daughter of residents at Newstone House

    26 March 2019
  • Our father moved to Newstone House and was really well looked after and all the family are very grateful for the compassionate care he received
    Peter, son of resident at Newstone House

    08 March 2019
  • Thank you to all the team at Newstone House for the nursing, care and consideration given to our relative. On a personal level we as a family also much appreciate the care and compassion shown to us by yourselves
    Dennis, relative of resident at Newstone House

    01 March 2019
  • To all the staff who cared and supported our Father during his stay at Newstone House
    Caroline, daughter of relative at Newstone House

    01 March 2019
  • Having my husband in Newstone House gives me complete peace of mind that he is in the very best nursing/care environment and his every need is taken care of. Every effort is made to ensure residents live in a happy, safe and extremely caring environment with well thought out and stimulating activities
    Diana, wife of resident at Newstone House

    15 February 2019
  • I am extremely pleased with the care and attention my husband is getting from being at Newstone House, all of the staff and carers and nurses are quite lovely. This is a friendly and loving atmosphere, I am grateful that my husband is here
    Sheelagh, Wife of resident of Newstone House

    12 November 2018
  • There is a feeling of happiness that is very special
    Norma, resident at Newstone House

    14 September 2018
  • Thank you and all of the staff at Newstone House for making my Mother's respite stay so enjoyable and relaxing 
    Daughter of resident at Newstone House

    05 September 2018
  • Thank you to the cleaners who kept our relatives room immaculate, to the receptionists who were always polite and cheerful, to the carers for the patience and kindness, and to the nurses who showed immense kindness and dignity - a wonderful home and wonderful staff
    Mike, relative of resident at Newstone House

    28 August 2018
  • My Mother was made as comfortable as possible whilst she was staying at Newstone House, it was brief and we found all aspects of our dealings there to be excellent
    Philip, son of resident at Newstone House

    01 August 2018
  • I am both delighted and impressed by every aspect of the care my mother has received at Newstone House, the staff are, without exception, wonderful. I so appreciate and am grateful for their kindness and thoughtfulness
    Clare, daughter of resident at Newstone House

    24 July 2018
  • A huge thank you for taking such special care of my brother. Everyone has been so kind and caring and he has really enjoyed his time with you all. 
    Lesley, sister of resident at Newstone House

    14 July 2018
  • From the first moment I came to look round Newstone House, I was impressed by the kindness and efficiency of all the staff, both the carers and the admin staff. The manager was brilliant at reassuring my Father. I feel that, at last, I can relax, knowing my Father is in kind, safe hands
    Caroline, daughter of resident at Newstone House

    11 July 2018
  • The staff are very friendly and welcoming and have made my father's stay very comfortable, he is treated with kindness and dignity
    Virginia, daughter of resident at Newstone House

    10 July 2018
  • My Nan needed emergency respite care and the team at Newstone House managed the move in a professional and caring manner, reassuring us as a family and treating Nan as one of their own
    Sam, grand-daughter of resident at Newstone House

    06 July 2018
  • Thank you so much for all you did to give my Mum such a special day on her birthday, your kindness and thoughtfulness is much appreciated
    Clare, daughter of resident at Newstone House

    06 June 2018
  • How can I thank you all for the wonderful party you gave our relative - to each and every one of you wonderful kind people, my grateful thanks. Our family and friends could not believe the trouble you went to and they were all so impressed with your great dedication and care which you give to all the residents
    Diana, relative of resident at Newstone House

    04 June 2018
  • My first impressions are of a group of warm and friendly people, ready to provide a caring and supportive role in whatever is needed. All queries are dealt with promptly, and reassurance is provided. I am happy to leave my precious husband at Newstone House knowing that his many needs will be addressed with care and compassion
    Daphne, wife of resident at Newstone House

    16 May 2018
  • My sincere thanks for all the love and care that the Team at Newstone House gave to my Mum and to our family, we could not have wished for a better home
    Relative of resident at Newstone House

    30 April 2018
  • Thank you for the wonderful care shown to our relative, we had looked at other care homes in the area, but as soon as we visited Newstone House we knew it was the right choice!
    Relative of resident at Newstone House

    30 April 2018
  • My mum was very happy and well cared for the whole time she was at Newstone House, the care she received was exceptional, everyone connected with mum went above and beyond the call of duty looking after not only her but the family as well
    Deborah, daughter of resident at Newstone House

    20 April 2018
  • Thank you to all the staff for the care and kindness 
    Margaret, relative of resident at Newstone House

    11 April 2018
  • The unbelievable goodness of the carers and the activity team, the kind professional nurses, the domestic staff - those smiling saints who kept the rooms sparkling and so welcoming, the helpful friendly team at reception and many other smiling faces of back-up staff one bumped into from time to time and lifted ones spirits. The quality of care and nursing speaks for itself. My very grateful thanks to you all for your loving, professional care 
    Nicky, daughter of resident at Newstone House

    05 April 2018
  • Thank you so very much for the lovely flowers and the way 'the retreat' was decorated, the buffet was so nice and the cake just great for our Golden Anniversary! 
    Maggie, resident of Newstone House

    28 March 2018
  • Thank you to all the staff for all the trouble they took to make our relatives stay a warm and loving one
    Jenny, relative of resident at Newstone House

    20 March 2018
  • Thank you for all the love and care that the team at Newstone House gave to Mum and our family. I also wanted to say how impressed I am with your management style and values which the staff reflect. I hope that Colten Care will continue to go from strength to strength 
    Relative of resident at Newstone House

    20 March 2018
  • This home is far beyond what I expected, the attention to detail and care is excellent. The room my mother has is wonderful and she has everything she needs.
    Son of resident at Newstone House

    20 March 2018
  • Please accept this card as a token of our gratitude for all you did to care for my mother, and for all the trouble you took to make her stay at Newstone House such a warm and loving one.


    John Ferry, son of resident at Newstone House

    20 March 2018
  • We would like to take this opportunity to express our heartfelt thanks for the devoted care shown to Mum. Since her arrival at Newstone, we have had huge peace of mind that she was receiving the best possible care. We were overwhelmed to observe tenderness, sincere affection and expert care, and the dignity with which she was treated. This level of care was also extended towards us as a family.


    Deborah, daughter of resident at Newstone House

    28 February 2018
  • Many thanks for organising our visits today and yesterday. I thought it was wonderful to see the interaction between your residents and the Cubs. They all had a wonderful time – one Cub has even gone home to show his parents how to cook pancakes! It was a delight to be part of it and I look forward to future events where we can build the relationships between these very special people.


    Tanya, visitor to Newstone House

    13 February 2018
  • My family and I would like to give a huge vote of thanks for all the kindness shown by all the staff at Newstone House towards my brother.


    Alec, brother of resident at Newstone House

    25 January 2018
  • My sincere thanks to everyone who nursed, cared, cleaned, laundered and catered for my Mum - and looked after me too! 


    Daughter of resident at Newstone House

    04 January 2018
  • Please accept our thanks and gratitude for the love and help you gave my mother over the last two and a half years. We could not have asked for more – the reassurance given and professionalism shown was outstanding from every member of staff.

    We are so grateful for all that you have done.


    Gareth, son of resident at Newstone House

    02 January 2018
  • Thank you to the chef for the beautiful birthday cake you made my mum for her 101st birthday. It was most appreciated.


    Daughter of resident at Newstone House

    21 November 2017
  • Many thanks to you all for celebrating my birthday with cakes, candles and songs.

    p.s. The cake was lovely!


    Penny, daughter of resident at Newstone House

    06 November 2017
  • Thank you to you and the staff for the care and attention you gave our mum during her time with you. As the manager of Newstone House, you gave us great confidence that Mum would be well looked after, and your support to us as a family was also very much appreciated.


    Trudy, daughter of resident at Newstone House

    14 October 2017
  • I would like to thank you all for the kindness and care you gave my brother – you made his stay with you a happy one.


    Joan, sister of resident at Newstone House

    12 October 2017
  • Thank you so much for the care of our relative during her stay at Newstone House. I could see that she was more content in your care than she had been for many years – thank you for giving her that comfort.


    Pippa, relative of resident at Newstone House

    07 August 2017