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Our care at Newstone House

Newstone House provides residential, nursing and dementia care, with a dedicated floor for people living with dementia.

Everything within that part of the home is organised around how dementia is experienced day to day, so support remains consistent and surroundings are easier to understand.

Responsibility sits clearly within the home. Decisions are made by experienced leaders and clinical professionals who know the residents well. Oversight is continuous, allowing changes to be recognised early and addressed calmly. This approach reflects decades of experience in dementia care and ensures that support adapts steadily as needs change across the home.

Find the support you need

Residential care

Residential care is suited to people who are independent and do not require personal or nursing care. Residents live in their own rooms within a supportive environment where meals, housekeeping and daily life are managed. Staff are present throughout the day and night, providing continuity and reassurance should support become appropriate in the future.
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Assisted care

Assisted care supports people who benefit from help with everyday tasks but do not require nursing care. Support may include personal care, assistance with mobility or help with medication. It fits around established routines and preferences, allowing the person to remain as independent as possible while receiving reliable daily support.
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Nursing care

Nursing care is for people whose needs require regular clinical oversight and skilled nursing input. Care is assessed, planned and reviewed by experienced teams, with nurses present at all times. Changes in health are addressed promptly while the person remains in familiar surroundings with continuity of support.
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Dedicated dementia care

Care at Newstone House is delivered within a floor in the home designed and operated exclusively for people living with dementia. The environment, routines and leadership are structured to reduce confusion and support wellbeing. Because the home is dedicated to dementia, teams are not balancing competing care models. Support remains consistent, communication is clear and daily life is organised in ways that are easier to follow, creating the conditions for a good quality of life.
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Admiral Nurse support

Newtone House is supported by Colten Care’s in-house Admiral Nurse, working in partnership with Dementia UK. Our Admiral Nurse provides additional dementia guidance to families and colleagues within the home, offering deeper understanding and practical advice as needs evolve. Residents continue to be supported by the team who know them well, with specialist insight available to strengthen care and provide reassurance when needed.
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End of life care

End of life care at Newstone House focuses on comfort, dignity and personal wishes. Support is guided by clinical experience and clear communication with families. Residents remain in familiar surroundings, supported by people who know them well. Adjustments are made carefully so care remains steady at this stage.
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Short stays and respite care

Short stays are available for planned respite or as a way to experience life at Newstone House before making longer-term decisions.

Residents on a short stay receive the same assessment, planning and oversight as permanent residents and are fully included in the life of the home.

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Hospital discharge support

Newstone House supports people who are medically ready to leave hospital but require dementia care before returning home or making longer-term arrangements.

Assessment is carried out promptly, and support is in place from arrival. Recovery and decision-making take place within a structured environment designed specifically for dementia.

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Care shaped around the individual

“All About Me”

“All About Me” guides how care is planned and delivered at Newstone House. Support is shaped around the person’s history, preferences and ways of communicating rather than applied uniformly.

This shared understanding informs everyday decisions, from how mornings begin to how reassurance is offered during unsettled moments. As dementia progresses, care adapts in a measured way, guided by what is known about the individual.

Understand our approach
hospital discharge support at Kingfishers

Responding early as needs change 

Care that adapts over time

Dementia is progressive, and care must adjust steadily rather than reactively. At Newstone House, oversight and communication ensure that small changes are noticed early.

Support increases carefully within the same home wherever possible, helping residents remain settled and avoiding unnecessary disruption. For families, this offers clarity about how care is managed and confidence that standards remain consistent as needs evolve.

Talk to us about our care

If you would like to talk through care options, understand what support may be needed now or in the future, or ask a few practical questions, our teams can help.

Speak to the home team
01258 474530
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