Review submitted by P H (Wife of Resident/Service User) on Friday 27 September 2019. Review relates to September 2019.
My husband came to St Catherines View, for two weeks respite. I have been very impressed by the professional approach by the manager, her deputy and all the staff in caring for my husband, who at the time, can be difficult and demanding. They have gone the extra mile to ensure he has been kept occupied throughout the day, with a wide variety of activities to suit his needs. He has enjoyed his stay, with kind and thoughtful attention from staff, a pleasant room and surroundings with an attractive garden. I also have always felt welcome and found the staff helpful and supportive. I am so pleased to have discovered St Catherines View.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David T (Friend of Resident/Service User) on Friday 2 August 2019. Review relates to July 2019.
Excellent care in every way has been provided. The staff are exceptionally good and have a ready smile for patients and visitors alike.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tim B (Son of Resident/Service User) on Tuesday 16 July 2019. Review relates to June 2019.
All the staff are friendly and professional. The rooms and gardens are beautiful and the atmosphere very relaxing.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Celia C (Daughter of Resident/Service User) on Thursday 11 July 2019. Review relates to July 2019.
Every aspect of St Catherine's View has been carefully planned and it shows. The mainstay of the service is its staff who are friendly, caring and efficient. I couldn't recommend it highly enough.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Colin S (Husband of Resident/Service User) on Thursday 13 June 2019. Review relates to May 2019.
St Catherines View continues to exceed all my expectations. The staff are all kind, supportive and with an almost inexhaustible supply of patience. I am specifically impressed by the nursing team, the carers and especially by the standard of the cooking which far exceeds those on other care homes of which we are familiar.
Special mention must be made of the activities team. A huge improvement in the last couple of months with visits to residents to both involve and encourage them. Music therapist is outstanding.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Hilary B (Granddaughter of Resident/Service User) on Tuesday 4 June 2019. Review relates to May 2019.
My grandmother moved to St Catherines View a month ago and we are so happy with our choice of specialist care for her.
The admissions process was explained well and was very straightforward. I have been overwhelmed by how welcomed we have all been made at St Catherines View. I find every member of staff to be so happy and engaging.
The quality of care my grandmother receives is superb. The carers are kind, extremely patient and extremely professional. We continue to be delighted with the quality and choice of meals offered.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nigel B (Son of Resident/Service User) on Tuesday 28 May 2019. Review relates to May 2019.
Outstanding home dealing with residents with various manifestations of this terrible illness with incredible patience and kindness. The facilities are excellent, the ratio of carers to residents very high.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Monnianne B (Daughter of Resident/Service User) on Friday 24 May 2019. Review relates to May 2019.
Very useful and helpful. All questions were dealt with appropriately and respectfully.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A B (Daughter of Resident/Service User) on Friday 22 February 2019. Review relates to February 2019.
All the staff at St Catherines View appeared to be happy in their work and always took the time to say hello to relatives. They seemed to care about the residents and treated them with great care and compassion. The cleaners, kitchen staff, laundry etc were all the same and very helpful.
The only thing, negative to say is I would have liked to have been informed earlier just how ill with dementia my mother was. She sadly died earlier this month.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C L (Friend of Resident/Service User) on Friday 15 February 2019. Review relates to February 2019.
From the initial meeting, it became clear of what a professional, caring environment it is and it hasn't disappointed in any way.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Hayley C (Daughter of Resident/Service User) on Wednesday 5 December 2018. Review relates to November 2018.
My mum receives excellent care, my family and I feel so lucky that mum is at St Catherines View as everyone is so kind, attentive and friendly.
The care staff are amazing with mum and know exactly how to handle mum's mood changes. Her room is always spotless. They keep us informed of any changes, any injuries or medication changes. Very happy.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M S (Wife of Resident/Service User) on Friday 30 November 2018. Review relates to November 2018.
Excellent review. It is clear staff really understand and care for my husband. His needs are complex but this isn't an issue for St Catherines view. I find the nursing staff highly professional. Nurses are also approachable/friendly. The caring staff are warm, friendly and highly approachable.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P R (Son of Resident/Service User) on Tuesday 20 November 2018. Review relates to November 2018.
I have the highest regard for St Catherines View. All the staff from the top downwards are extremely courteous, friendly, helpful and enormously caring towards the residents. The facilities are truly excellent, from the rooms to the food, facilities for activities and I very much like the all-embracing small lounge system. I would have no hesitation recommending St Catherines View to other people. In fact, I have recently done so and they are also very happy.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Philip d (Son of Resident/Service User) on Wednesday 14 November 2018. Review relates to September 2018.
Our mother did a lot of good things for us. The best single thing my sisters and I ever did for her was to find St Catherine’s View for her to spend her final 15 months in (she had previously been in another care home nearby). At St Catherine's View, the loving way in which our mother was cared for made the final part of her life better than it could possibly have been anywhere else, we are convinced. The staff are exceptional, truly the best of the best. Their dedication to the residents in their care has to be seen to be believed and they give such friendly support to the families too. Five of the staff who knew our mother best actually attended her funeral last month. The fact that these wonderful people took the trouble to come in their own time to say goodbye to our mother leaves us with a sense of admiration, on top of the deep gratitude we already felt for everything they did for her while she was alive. Thank you so very much, we will never forget you.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P W (Daughter of Resident/Service User) on Wednesday 14 November 2018. Review relates to November 2018.
It has been wonderful to know Mum has been well looked after while I've had a break. She has been settled and able to enjoy some different experiences. The staff have been polite and caring and it has been lovely to get to know the home.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Pamela F (Friend of Resident/Service User) on Wednesday 31 October 2018. Review relates to October 2018.
I have only had good experience here. Staff friendly and helpful and caring, very clean, very fresh smelling and tidy rooms. Spacious and welcoming. Activities well suited to elderly. Very honest and trustworthy. Every week whichever day I come I am impressed by high standard of care.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Annabel B (Daughter of Resident/Service User) on Saturday 13 October 2018. Review relates to October 2018.
My mother has been in St Catherine's View for over a year now and I am very happy with the care she receives. The staff are wonderful, very kind and thoughtful as well as very professional and we feel lucky that Mum is being looked after here. She has a nice bedroom, enjoys going in the garden and always says that the food is good. She looks very well cared for and she often has a smart hairdo from the on-site hairdressers.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Neville C (Husband of Resident/Service User) on Thursday 6 September 2018. Review relates to August 2018.
St Catherines View is furnished like a hotel with comfortable furniture and very nice gardens. The staff are so friendly and patient I always feel welcome. My wife constantly compliments the food and she was a splendid cook in her time. On the floor, the number of residents are about 10 which makes for friendly relationships with all. The gardener is lovely and her club meetings are a joy.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P W (Sister of Resident/Service User) on Friday 10 August 2018. Review relates to August 2018.
My sister moved to St Catherine's View on 1st May 2018 and from that day she has been treated with kindness and respect from all members of staff.
No matter what their role, the staff will always help the residents and visitors.
The gardens are wonderful and they are so calming if a resident is anxious.
All the friends and family who have visited my sister agree that she is much happier and the help given to her is excellent.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Andy G (Son of Resident/Service User) on Monday 6 August 2018. Review relates to August 2018.
Since moving into her new ‘hotel’ Mum has been incredibly happy and felt right at home from day one. She gets involved in all the varied activities and has nothing but praise for the wonderful staff.
The accommodation and meals are great, with Mum particularly impressed that everything like her hairdressing etc is free - bless her!
I have nothing but great things to say about this wonderfully run home, keep up the fab work!
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A W (Son of Resident/Service User) on Friday 20 July 2018. Review relates to May 2018.
An excellent care home. The environment is peaceful and caring. The nurses are brilliant. So supportive to Mum and the other residents.
There is always entertainment so the residents are fully occupied too.
A well run, very professional outfit - highly recommended.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by K C (Daughter of Resident/Service User) on Saturday 5 May 2018. Review relates to April 2018.
After extensive research, I feel very lucky finally to have found such an excellent care home for my mother. Every member of staff is trained in dementia care and that really shows. Without exception, they are lovely people and I cannot fault the care she is being given.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by M J (Daughter of Resident/Service User) on Monday 30 April 2018. Review relates to April 2018.
My mother has been a resident at St Catherines for just over 2 months. Since arriving she has been much more settled and content, which I attribute in large part to the carefully laid out facility, the good staffing levels, and the excellent standard of care. It is clear that all staff are thoroughly trained in managing people with dementia, to a standard that is not seen elsewhere.
Details such as my mother’s clothes being fully labelled by the morning after her arrival, the fact that all staff speak to residents, and visitors and the lovely “cafe” that people visiting can go to with their friend/family member make this much more homely than would be expected.
The whole staff have an air of friendly professionalism and the atmosphere is supportive and caring. We were recommended to this facility by a senior medical professional, so are not surprised to find the standards to be so high. We would not hesitate to recommend St Catherine’s View to others.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by June M (Relative of Resident/Service User) on Thursday 5 April 2018. Review relates to February 2018.
Mum comes to St Catherines View for respite care. I have talked to her about her experience and this review reflects what she said - her room is lovely, and has everything she needs. It is always clean, comfortable, warm and cosy and has stunning views of St Catherines Hill. The food is excellent, plentiful, and there is a good choice on the menu. The staff are brilliant and very hard working. She says they always have time for her, popping in to say hello and taking really good care of her. They are friendly, kind and cant do enough for her.
It is wonderful to have somewhere like St Catherines where we can leave mum and know she is safe and happy. The staff and management are brilliant. Mum pops in for the activities even when she is not staying and the staff always make us feel welcome. Visiting between stays means that mum feels familiar, and at home at St Catherines. They also offer a booking service which means we can plan our holidays, which is a big bonus for us.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S F (Daughter of Resident/Service User) on Wednesday 7 March 2018. Review relates to March 2018.
Mum moved to St Catherines View at the end of November 2017. Until then she was living independently with dementia but had an accident resulting in her needing formal care, a shock for us all. From the first time I met the staff, it was evident how passionate they feel about their individual and wider roles as part of the St Catherines View team.
Mum has been shown love, care and friendship and has been supported in her recovery by the staff and other residents. The staff are superb and I was able to leave mum knowing that she was happy and felt safe.
The care she received was adapted to her routine, likes/dislikes and she was encouraged to join in with the other residents and activities on offer. She was always treated with dignity and respect.
Due to distance, mum has recently moved to a home closer to us. If I could, I would pick up and move St Catherines View and all it's staff to be nearer to us. It really is a very special place where your loved one and wider family are genuinely cared for.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by A F (Daughter of Resident/Service User) on Thursday 4 January 2018.
My mother moved into St Catherines View in August 2017. From the day she moved I have never had a moments concern about her wellbeing. All the staff are caring, go over and above their duties to the residents. Since my mother's diagnosis of dementia in 2009, this is the first me and my family have felt completely reassured that she is safe, wonderfully looked after and genuinely loved by the carers. I have nothing but deep admiration for them all.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Chris T (Son of Resident/Service User) on Sunday 31 December 2017. Review relates to December 2017.
From the day that we first met them, the staff at St Catherines View impressed us with their professionalism, knowledge and caring attitude. You are quickly made to feel part of the family and to make yourself at home. From the moment they arranged the transfer of my mum from the hospital into their care they have looked after her medical, mental and personal-care needs excellently. The themed rooms are great and we're looking forward to the spring so we can explore the gardens with mum too. Residents are encouraged to participate in as many activities as they are able to and there are regular trips out. The staff always make time to listen to any question or request from relatives and are obviously genuinely fond of their residents.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tony (Son of Resident/Service User) on Sunday 19 November 2017. Review relates to September 2017.
I could not have asked for a more dignified, professional and friendly environment in which my mother could remain and be cared for in what turned out to be her last few months. A wonderful warm environment more like an upmarket hotel, my family and I particularly loved the music room where my daughters could play and sing to their grandmother (who simply loved music) when they visited. Wonderful helpful, communicative and kind staff who looked after mum as if she was their own.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L G (Daughter of Resident/Service User) on Tuesday 31 October 2017. Review relates to October 2017.
My father has been at St Catherines View for more than a year.
He is very settled, well fed and looked after by the staff in the home.
The standard of care is very good and the staff are lovely - particularly the team I have met in Buttercross.
My siblings and I are very happy with the level of care our father receives.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Brian R (Power of Attorney of Resident/Service User) on Monday 23 October 2017. Review relates to October 2017.
My wife and I are extremely highly satisfied with the home and its functioning. The staff are excellent and we feel that they are tending absolutely wonderfully to the residents. It is a great help to us to know this.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent