Review submitted by Melody H (Daughter of Resident/Service User) on Friday 18 September 2020. Review relates to August 2020.
My mum took up residence at the care home a few weeks before lockdown. It has been extremely hard over the last 6 months not being able to visit her as would normally be expected. But I fully backed the decision to lockdown early, and that was a wise decision, together with the restrictions on keeping staff from moving between care homes. Relatives were regularly updated via newsletters, emails, phone calls, video calls throughout. The staff were wonderful. Professional, and extremely caring. Nothing was too much trouble. She had the best care, companionship, friendship she could have had in her time at the care home. Nearing the end, all the staff were amazing, particularly the nursing staff who were constantly monitoring to keep her comfortable.
No words can really express how much I can thank them for their dedication and superhuman hard work during these past 6 months.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Nigel B (Son of Resident/Service User) on Wednesday 9 September 2020. Review relates to August 2020.
Great staff do a wonderful job of caring for those with Alzheimer's. My mum was in the home for 7 years and had been looked after with love and care.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John T (Son of Resident/Service User) on Friday 1 May 2020. Review relates to April 2020.
The staff are well trained, friendly, caring and understand dementia. The home is managed within strict guidelines and there are regular reviews with the family.
The building and gardens are well designed providing good surveillance and security which is essential for dementia care but still feeling homely.
Food and drinks appear appetizing and is always available.
Personal care is a sensitive issue and in our experience, my mother's personal care was only carried out by a few familiar faces.
My mother's appearance was important to her. This was understood by her carers and she was always smartly dressed and her hair kept neat and tidy by the visiting hairdresser.
The policy of grouping residents in small groups with their own lounge and staff gives familiarisation and comfort for residents.
My mother's dementia could not be cured, but the staff at St Catherines View managed my mother's condition and gave her the best quality of life in her final years.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Paul R (Son of Resident/Service User) on Tuesday 24 March 2020. Review relates to March 2020.
This is undoubtedly a top-class care home, expertly run with excellent staff. The support and care of residents are of the highest standard and the staff is brilliant. They are very good-natured, welcoming, professional and extremely helpful and supportive of all residents and visitors. I could not recommend the home more highly.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sarah W (Daughter-in-law of Resident/Service User) on Thursday 6 February 2020. Review relates to January 2020.
My mother in law moved into St Catherines last year. We have been very happy with her care. The staff have been extremely welcoming to all our family when we visit and which helped the difficult transition from living at home to living in a care home.
The care staff have a warm and comforting approach with my mother in law and she clearly seems settled and happy at St Catherines.
There is strong leadership from the clinical lead which has meant that any questions have been actioned quickly.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Hayley C (Daughter of Resident/Service User) on Tuesday 4 February 2020. Review relates to January 2020.
We had been through a very traumatic time finding the right home for our mum. A home that could cope with her needs. It was evident from the day our mum arrived at St Catherines View that she was going to get the care she needed. The staff are so passionate, caring and patient with the residents and with us as the family, we became very close to some of the carers during mum's year with St Catherines View.
The staff are what makes St Catherines View a truly special place and we feel lucky that our mum was able to be cared for there. Thank you.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane (Power of Attorney of Resident/Service User) on Friday 24 January 2020. Review relates to January 2020.
This home is excellent - my husband's Godmother moved here after we became unhappy with the treatment at her previous home. They managed to reassure her about the quality of life and all the staff went beyond the call of duty to look after her beautifully. Sadly she was only with them for six weeks but her 'end of life' care was dealt with professionally and compassionately. They kept us extremely well informed at all times of any developments. Having experienced several care homes over the last couple of years St Catherine's View gets top marks, 10 out of 10.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P H (Wife of Resident/Service User) on Friday 27 September 2019. Review relates to September 2019.
My husband came to St Catherines View, for two weeks respite. I have been very impressed by the professional approach by the manager, her deputy and all the staff in caring for my husband, who at the time, can be difficult and demanding. They have gone the extra mile to ensure he has been kept occupied throughout the day, with a wide variety of activities to suit his needs. He has enjoyed his stay, with kind and thoughtful attention from staff, a pleasant room and surroundings with an attractive garden. I also have always felt welcome and found the staff helpful and supportive. I am so pleased to have discovered St Catherines View.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by David T (Friend of Resident/Service User) on Friday 2 August 2019. Review relates to July 2019.
Excellent care in every way has been provided. The staff are exceptionally good and have a ready smile for patients and visitors alike.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Tim B (Son of Resident/Service User) on Tuesday 16 July 2019. Review relates to June 2019.
All the staff are friendly and professional. The rooms and gardens are beautiful and the atmosphere very relaxing.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Celia C (Daughter of Resident/Service User) on Thursday 11 July 2019. Review relates to July 2019.
Every aspect of St Catherine's View has been carefully planned and it shows. The mainstay of the service is its staff who are friendly, caring and efficient. I couldn't recommend it highly enough.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Colin S (Husband of Resident/Service User) on Thursday 13 June 2019. Review relates to May 2019.
St Catherines View continues to exceed all my expectations. The staff are all kind, supportive and with an almost inexhaustible supply of patience. I am specifically impressed by the nursing team, the carers and especially by the standard of the cooking which far exceeds those on other care homes of which we are familiar.
Special mention must be made of the activities team. A huge improvement in the last couple of months with visits to residents to both involve and encourage them. Music therapist is outstanding.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Hilary B (Granddaughter of Resident/Service User) on Tuesday 4 June 2019. Review relates to May 2019.
My grandmother moved to St Catherines View a month ago and we are so happy with our choice of specialist care for her.
The admissions process was explained well and was very straightforward. I have been overwhelmed by how welcomed we have all been made at St Catherines View. I find every member of staff to be so happy and engaging.
The quality of care my grandmother receives is superb. The carers are kind, extremely patient and extremely professional. We continue to be delighted with the quality and choice of meals offered.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Monnianne B (Daughter of Resident/Service User) on Friday 24 May 2019. Review relates to May 2019.
Very useful and helpful. All questions were dealt with appropriately and respectfully.
How likely would you be to recommend St Catherines View? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent