1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • It is a home from home without the snags of being of home.  I feel safe at night and have immediate assistance with any problem that arises. I feel the home is dealing with any Covid issues as they arise very sympathetically and efficiently. 
    Resident at Abbey View

    18 January 2022
  • My mum is in a great place for all the reasons indicated in the ratings.  This gives me and the family peace of mind as we mostly live in Scotland.  The team here are to be congratulated as it's not the easiest job in the world.
    Son of Resident at Amberwood House

    18 January 2022
  • I feel so very fortunate that my mother was able to spend the last 4 weeks of her life at Avon Cliff.  The care she received for her end of life was exceptional. She told me time and time again that there is nothing they cannot do for me.  I met so many members of staff over those weeks and they were all exceptional.  Special praise to the wonderful, professional, caring and highly experienced nursing team.  Not only did they care for her but they provided huge care and support for us as a family.  She was shown utmost respect at all times which I know mattered to her a lot.  The team made a sad and challenging time as easy as it possibly could be.  Thank you so much.
    Daughter of Resident at Avon Cliff

    19 January 2022
  • From the moment that Helen came to visit us at home we were so reassured and encouraged that we had found the right place for my mother.  Her professionalism and expertise were second to none and though brief, her stay with you was nonetheless so helpful. Thank you once again.
    Daughter of Resident at Wellington Grange

    18 January 2022
  • Thank you all so much for all your help and kindness shown towards my father.  We really appreciate everything that the whole team has done for him.  You are all so very caring.
    Family of Resident at Kingfishers

    09 January 2022
  • Thank you so much for all the love and care you have given to our Aunt over the past three years.  It has been a great comfort to us to know she spent her last years in such a lovely, comfortable and caring home.  Thank you once again.
    Family of Resident at Abbotts Barton 

    24 December 2021
  • I have only got praise for this outstanding care/nursing home. My mother spent 3 months at Kingfishers during which time the care was exemplary. The staff were incredibly kind to my mother, me and also to our wider family.  They looked after my mother wonderfully well, ensuring she was extremely well cared for with compassion and dignity to the end.  A wonderful team from the receptionists through to the manager.  I cannot thank them enough.
    Daughter of Resident at Kingfishers

    13 January 2022
  • Dad is so happy at Bourne View.  He came for respite care for six weeks but decided he loved it so much he wanted to stay.  All the staff are kind and caring from maintenance to the nurses and support staff to the waiting and reception staff. The food is fab and the buildings are beautiful and dad has a lovely room overlooking the garden.  
    Daughter of Resident at Bourne View

    10 January 2022
  • From the first contact with reception through to nursing care, the whole experience was one of professionalism and kindness. 
    Wife of Resident at Bourne View

    13 January 2022
  • A belated huge thank you to the wonderful team at Avon Cliff who cared for my mother during the last month of her life.  I feel so very fortunate that she was in your care.  Your team cared for her in an exceptional way.  They also cared for us as a family and provided support that I was not expecting. 
    Daughter of Resident at Avon Cliff

    01 January 2022