1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • My father and us, his family, have been very warmly welcomed into Fernhill.  We cannot speak highly enough of the care, support, energy and compassion shown by all members of the team.  Staff are always there to answer questions and their dementia training is evident in how they care for residents.  A big thank you.
    Daughter of Resident at Fernhill

    09 June 2022
  • During my stay here I have had a very pleasant time with very kind people.  Excellent care and a very nice atmosphere.
    Resident at Whitecliffe House

    09 June 2022
  • My Mum came to Wellington Grange in a very frail state at 96 years old in January, after struggling with some infections.  She is leaving very soon to go home again after the care she has received for the past 5 months has enabled her to feel strong enough to do so.  Each member of the care team has been truly exceptional, going that extra mile when they were so busy and she has become very close and grateful to two of them in particular, as indeed I feel I have during my frequent visits.  We have been made to feel so welcome from the start, even before she moved here for respite and I genuinely can't thank you all enough for the dedicated work you do for so many vulnerable residents.  We would have absolutely no hesitation in recommending Wellington Grange.
    Daughter of Resident at Wellington Grange 

    08 June 2022
  • My sister and I have been very happy with the care our father has received at Wellington Grange since he moved here in January.  It was never his wish to move into a residential home but he is very happy and is getting much better care than when he was at home with one 24 hour carer and part time ones coming in three times a day.  His room at Wellington Grange is tastefully decorated and very light and airy.  All the staff at Wellington Grange are friendly and helpful at all times and very kind to our father.  An excellent home in every respect and we only wish our mother could have been here too as she would have loved all the activities etc as well as the beautiful garden. 
    Daughter of Resident at Wellington Grange 

    09 May 2022
  • My dad had a three week respite stay in Wellington Grange.  From my first encounter with management, receptionist, nurses, carers and support staff they all made my dad and myself very welcome.  His room was a delight, very welcoming with everything he needed for comfort during his stay.  I went away feeling very confident he would be well cared for which he was.  My dad told me numerous times on my return he was very well looked after during his stay and I thank all the staff for their excellent teamwork.  I would have no hesitation in booking my dad in for any future respite stays.
    Daughter of Resident at Wellington Grange

    10 June 2022
  • Dad went into Court Lodge in November for respite care after a hospital stay.  When it became clear he could no longer live independently, he became a resident.  His social life has exploded.  Every time I phone, he has just been singing, dancing, making hats, playing quoits etc.  He likes the food, has professional health care and all the staff are amazing and very attentive to his needs and changes.  Even during Covid restrictions, they have endeavoured to keep life as normal as possible while doing everything they could to make sure everyone was safe, a difficult tightrope.  I can't imagine anywhere else taking as much care.
    Daughter of Resident at Court Lodge

    27 May 2022
  • I found the home to be well run, the staff efficient, helpful and kind and the overall atmosphere seemed very positive.  There were plenty of activities for those who wished to participate, including trips out.  There's a lovely garden giving residents the opportunity to get outside.  An advantage of the home is that it can accommodate those who need a rest and also those needing nursing care, giving the opportunity for residents to be able to stay  if their circumstances change. 
    Sister of Resident at Court Lodge 

    27 May 2022
  • Thank you to the wonderful Nursing Team for all the fantastic support given to me and the care, kindness and respect shown to my Dad in his brief but wonderful stay in your home.  He was at last able to have peace he so deserved on his journey through his dementia. I will always be so grateful for his stay which has helped me face up to some of my grief without anger. Many thanks.
    Family of Resident at Fernhill

    01 June 2022
  • Mum has been at Belmore Lodge from March to early May.  She has been so very happy there.  She often says how wonderful all the staff are and the food is outstanding, very important to her.  Although she is returning to her home, if it doesn't work out she is more than happy to return to live at Belmore Lodge indefinitely.  Thank you all for your care.
    Daughter of Resident at Belmore Lodge 

    16 May 2022
  • We found Belmore Lodge to be very welcoming and accommodating. Nothing has been too much trouble.  The calibre of care staff is high.  There appears to be a good level of staffing.  There is always someone available who has the time and the interest to address any concerns regarding Mum.  The feel of the place is calm and relaxed, even though staff are clearly busy.  A good balance.
    Daughter of Resident at Belmore Lodge

    17 May 2022