We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "The staff were kind and attentive, she was safe and well looked after"
    Daughter of Resident at Abbey View

    16 January 2020
  • "There's a good choice of food and there is always someone around to help, all the carers are fantastic. I have felt very safe at Bourne View"
    Resident at Bourne View

    16 January 2020
  • "I can but hope that if the time comes for me to need care that a home exists as good as this one. My mother is rightly particular about most things in life and for her to say that she is happy here is high praise indeed. The staff are excellent, their manner is more as caring but professional friends, than just 'staff', the food is excellent, and the surroundings inspired"
    Son of Resident at Bourne View

    15 January 2020
  • "A million thanks to each and every one of you - you did so much to speed up my recovery! The care and kindness you all gave me without doubt made a huge difference"
    Respite Resident at Bourne View

    15 January 2020
  • "Thank you for the kind and gentle care you gave Mu, everyone was made welcome and very well fed when visiting! The atmosphere is so homely and friendly - we couldn't have asked for anything better"
    Daughter of Resident at Court Lodge

    15 January 2020
  • "Thank you for the care, love and friendship that was shown to my Mother, she commented to me many times over the years how happy she was with you"
    Daughter of Resident at Abbey View

    13 January 2020
  • "You must be so proud of Avon Reach, I know since I came here, I've known such care and kindness - the staff who help us are treasures"
    Resident at Avon Reach

    12 January 2020
  • "Thank you and your staff for looking after our relative so well"
    Relative of Resident at Newstone House

    11 January 2020
  • "I have enjoyed my stay, finding all staff exceptionally caring, friendly and fun"
    Resident at Kingfishers

    10 January 2020
  • "Linden House staff, at all levels, have shown the utmost loving care to both my wife and to myself. My wife was comfortable and felt secure and safe in the hands of Linden House, they have shown such care with me too"
    Husband of Resident at Linden House

    10 January 2020