We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you so much for being the best team and soklind and patient with our Great Aunt"
    Great Niece of Resident at Abbotts Barton

    15 December 2019
  • "All the staff have been wonderful in helping Mum get back on her feet"
    Daughter of Resident at Abbotts Barton

    11 December 2019
  • "Thanks to you and your staff for making possible our family celebration of Mum’s 99th birthday. Mum is really happy and secure at Abbotts Barton"
    Son of Resident at Abbotts Barton

    10 December 2019
  • "Thank you for your care, support and attention you gave to Dad, he felt safe and cared for and hoped he was never too much trouble. We also appreciated your friendly smiles, love and support of us as we visited"
    Daughter of Resident at Wellington Grange

    22 November 2019
  • "As a family we have been extremely impressed by Colten Care kindness and professionalism"
    Relative of Resident at The Aldbury

    22 November 2019
  • "Not only was our Mum cared for very well, they have also cared for our dad during his extensive visiting time which we have greatly appreciated. Many thanks to all staff from management to the lovely ladies encouraging activities and nursing staff who were kind and considerate"
    Daughter of Resident at Abbotts Barton

    22 November 2019
  • "Friendly, conscientious, kind, caring and considerate. Food is always well presented and there is plenty of choice. Nothing is too much trouble at Avon Cliff!"
    Daughter of Resident at Avon Cliff

    21 November 2019
  • "I always view visiting my Grandmother as a highlight of my week and that is down to you all and the warm welcome my family and I receive - keep doing what you are doing - you are all amazing!"
    Granddaughter of Resident at St Catherines View

    21 November 2019
  • "Linden House has become my husbands “new home” and all members of staff his “new family”. Every aspect of his “new life” is adapted ensuring he is comfortable, happy and safe. Linden House provides specialist dedicated Dementia care, but it is reassuring to know that they understand that not every Dementia is the same and often comes with other health issues. So a big thank you to everyone - the care you provide is exceptional and I can highly recommend Linden House to anyone seeking a place for their loved one"
    Wife of Resident at Linden House

    21 November 2019
  • "I have found that all your members of staff have been so kind. Kingfishers is an outstanding care home and Colten Care should be very proud of Kingfishers and all of its staff"
    Husband of Respite Resident at Kingfishers

    20 November 2019