Testimonials

1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.




  • Thank you so much for the delicious cream tea you delivered to me on behalf of Bourne View. It was a real treat at this time of lockdown and was also enjoyed by my next-door neighbour (social distancing of course)
    Ex Resident at Bourne View

    01 June 2020
  • Thank you so very much for the wonderful cream tea delivered by the home today. What a wonderful surprise I so very much enjoyed it. You know how to lift one’s spirit. Glad to know all is well with everyone there. I look forward to seeing you all soon.
    Ex Respite Resident at Bourne View

    01 June 2020
  • What a wonderful surprise I had when Nikki rang to find our if I would be in and having said ‘yes’ she paid a visit (outside keeping social distance!) and presented me with a gorgeous box of wonderful cakes, scones, jam and cream. Enough for three people! How very kind you all are at Bourne.
    Ex Resident at Bourne View

    01 June 2020
  • Thank you for making Mums 101st birthday such a lovely day for her, balloons, flowers, cake, cards and even skype. She was amazed that we could see and talk to each other and someone had even given her a shampoo, so she looked her best. We hear from the news bulletin how hard all the staff are working and under such difficult circumstance. We do think of you while we are in lockdown. That is easy to do – you are the stars.
    Family of Resident at Belmore Lodge

    01 June 2020
  • To all the staff at Belmore Lodge, thank you for all you do in looking after my Mum and everyone there.
    Daughter of Resident at Belmore Lodge

    01 June 2020
  • I am very please that you have been able to find a ground stairs room for my Mother. I hope the more, which will involve a great deal of hard work, goes smoothly for you. Once again, I would like to thank you and your staff for your continued effort and thoughtfulness, which is very much appreciated.
    Daughter of Resident at Abbey View

    29 May 2020
  • Just to say thank you so much for looking after Mum so tenderly & respectfully, particularly during the last week of her life. Please enjoy the goodies in the box.
    Daughter of Resident at Abbey View

    29 May 2020
  • Thank you so very much for sending me these wonderful photos. I miss her very much as when she lived near to me I could take her to church every Sunday and I used to have lunch with her on Fridays in her home which I have not been to see all the time since the lockdown, so I feel very distant. I love the picture of her by the marvellous cake. The talents of all at Abbey View just goes on and on.
    Daughter of Resident at Abbey View

    29 May 2020
  • To All, with this care comes our massive heartfelt thanks to all of your staff and management, for the answering way in which they are dealing with this coronavirus situation, from the planning, extended care and supply of essential products to the total devotion that all of your staff clearly display on a daily basis.
    Son of Resident at Amberwood House

    29 May 2020
  • I would like to express my sincere gratitude to all of the staff who have looked after my mum since she broke her hop 9 weeks ago. We consider ourselves so lucky to have secured a place in Amberwood whilst she recovers and are grateful to everyone that has been assisting and tending to her during these difficult times.
    Son of Resident at Amberwood House

    29 May 2020