We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "You must be so proud of Avon Reach, I know since I came here, I've known such care and kindness - the staff who help us are treasures"
    Resident at Avon Reach

    12 January 2020
  • "Thank you and your staff for looking after our relative so well"
    Relative of Resident at Newstone House

    11 January 2020
  • "Linden House staff, at all levels, have shown the utmost loving care to both my wife and to myself. My wife was comfortable and felt secure and safe in the hands of Linden House, they have shown such care with me too"
    Husband of Resident at Linden House

    10 January 2020
  • "From day one my Father has experienced such great care - the staff have been amazing, they could not do enough to make my Father's time at Bourne View any more of a nicer experience"
    Son of Resident at Bourne View

    10 January 2020
  • "I have enjoyed my stay, finding all staff exceptionally caring, friendly and fun"
    Resident at Kingfishers

    10 January 2020
  • "We particularly were impressed with the End of Life support that our Mother received and the genuine feelings people showed for her"
    Son of Resident at Amberwood House

    09 January 2020
  • "What a lovely home this is, lovely staff and all very friendly"
    Friend of Resident at Bourne View

    08 January 2020
  • "My first visit to Bourne View and I was met by a lovely member of staff with a big smile, there was a lovely homely feel and my friend's room was beautiful"
    Friend of Resident at Bourne View

    08 January 2020
  • "The transition for my mum, from 90-years of independent living, to care home, was not easy, but thanks to the expert care, wonderful entertainment team and sheer dedication of everyone at Linden House, Mum finally feels "at home". Linden House is a happy, positive place and for that, both Mum and I are grateful"
    Son of Resident at Linden House

    08 January 2020
  • "Thank you for the exceptional care and attention given to our relative"
    Relative of Resident at St Catherines View

    08 January 2020