We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you so much for making my week of respite care so very enjoyable! It was very heart warming to be welcomed back by so many of you who remembered my previous stay with you"
    Daphne, respite resident at Avon Cliff

    04 December 2018
  • "Words cannot express our gratitude for the excellent way my father was looked after by the staff and management of Court Lodge. They were so kind, caring, helpful, considerate, sympathetic, and friendly - just wonderful really"
    Derek, son of resident at Court Lodge

    04 December 2018
  • "This has been my second month with Wellington Grange and I am full of admiration, staff, carers and domestics all are 100% dedicated"
    Resident at Wellington Grange

    04 December 2018
  • "You all treated our Mum as the person she was and helped maintain her dignity, she mattered as an individual to you all and that helped us, as we all felt supported by you all"
    Peter, son of resident at Wellington Grange

    30 November 2018
  • "It is clear staff really understand and care for my husband, his needs are complex but this isn't an issue for St Catherines View, I find the nursing staff highly professional"
    Wife of resident at St Catherines View

    30 November 2018
  • "Thank you all for your kindness and care, and making me feel at home"
    Resident at Court Lodge

    29 November 2018
  • "Thank you for all your love and care with our relative, she couldn't have been in a better place and was very happy at The Aldbury"
    Wendy, relative of resident at The Aldbury

    28 November 2018
  • "Whenever I visited my Mother, she was invariably complimentary about those looking after her, and would always mention how lucky she was to be living at Brook View"
    Tim, son of resident at Brook View

    27 November 2018
  • "Everything was always excellent but in his final week the love, care and support for him, and also me, was outstanding"
    Daughter of Resident at Avon Reach

    27 November 2018
  • "Thank you so much for all the care and attention you have given my Grandad, the care and love you give to the residents shows everyday - you put a smile on everyone's faces"
    Caroline, granddaughter of resident at Avon Reach

    27 November 2018