We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "My Mother celebrated her 90th Birthday and the staff at St Catherine's View arranged a tea party for her, it was such a lovely afternoon, the kindness and smiles from everyone and the delicious food and cake! It was a very special afternoon for not only mum, but for us too, which made a huge difference to the whole family and her friends. It's the team that makes it special, not just one person"
    Jayne, daughter of resident at St Catherines View

    31 December 2018
  • "From the day our Mother first arrived at Court Lodge, she was treated with utmost respect, love and care for you all. We were immensely grateful to you all for this care and she was very happy at Court Lodge, which was a huge change in her life at 103, from being semi-independent to being in full time care, she adapted to this situation and for me living close by, it was a joy to be able to visit her every day"
    Marise, daughter of resident at Court Lodge

    28 December 2018
  • "I would like to express my deep, heartfelt appreciation and thanks to everyone who has helped with the transition of my Father from his home to Linden House. The professional, caring and attentive nature of everyone has impressed us both "
    Son of resident at Linden House

    27 December 2018
  • "Thank you for the wonderful care and love you give Mum every day "
    Wendy, daughter of resident at Fernhill

    26 December 2018
  • "We would like to thank you and your team, from the most senior, down to the most junior, for all their goodness and loving kindness to the residents and visitors of Braemar Lodge - you made us feel like one happy family at home together"
    john, resident at Braemar Lodge

    26 December 2018
  • "Thank you all for your hard work in providing a lovely Christmas dinner and entertainment throughout the day and also your company and friendship throughout the past year"
    Dorothy, resident at Braemar Lodge

    26 December 2018
  • "I would like to thank you for the wonderful care you gave my Aunt whilst she was at St Catherines View, it was a great comfort to know she was receiving the best care, compassion and always surrounded by love. The staff, for their compassion, care, kindness and support, and they tried to give her the best quality of life day in and day out. Nothing was too difficult from the smallest to the biggest request. All problems were sorted professionally and quickly ensuring life continued smoothly for my Aunt"
    Christine, niece of resident at St Catherines View

    25 December 2018
  • "A big thank you, for not only the care and kindness you showed our relative, but the welcome you gave to us her family and friends "
    Jo, relative of resident at Castle View

    24 December 2018
  • "I would just like to thank you and all of your staff for the lovely care that you gave not only to Mum but to me as well, she was very happy and felt very secure and safe with you all"
    Alison, daughter of resident at Belmore Lodge

    21 December 2018
  • "My wonderful friends at The Aldbury, the care staff are on another level, kindness, love and care, always!"
    Kit, friend of The Aldbury

    20 December 2018