We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "I came for a two-week stay, I have now extended it for an extra six weeks with the view of staying permanently! I'm happy with all the staff and the entertainment is varied"
    Sheila, resident at Kingfishers

    08 March 2019
  • "Our father moved to Newstone House and was really well looked after and all the family are very grateful for the compassionate care he received"
    Peter, son of resident at Newstone House

    08 March 2019
  • "The food and accommodation was satisfactory and all the staff were very helpful and answer all questions promptly and accurately"
    Friend of resident at Avon Cliff

    07 March 2019
  • "Our Mother was reassured by the care and attention by the various members of your team at Brook View and in the exemplary way she was treated and cared for, which we shall be eternally grateful"
    Duncan, son of resident at Brook View

    06 March 2019
  • "Everyone from the cleaners, entertainment staff, food staff and Home Manager have gone above and beyond to look after our Mother"
    Paul, son of resident at Braemar Lodge

    06 March 2019
  • "Thank you all for the tender loving care and respect you showed to my Father, as a family we couldn't have asked for more"
    Sara, daughter of resident at Braemar Lodge

    06 March 2019
  • "Special thanks to the super team at Canford Chase for their care and compassion shown to our relative"
    Relative of resident at Canford Chase

    05 March 2019
  • "The level of care provided at Court Lodge enabled Dad to improve his health, well being and enjoyed a varied social programme. The quality of the food, environment and care support was always without fault"
    Nicky, daughter of resident at Court Lodge

    05 March 2019
  • "Thank you for looking after our Mother and supporting us, she felt safe and reassured by your kindness and your professional care"
    Hilary, daughter of resident at Whitecliffe House

    05 March 2019
  • "Thank you so much for caring for our lovely Mum, she was very happy at Belmore Lodge  and it was comforting to know how well she was looked after "
    Janet, daughter of resident at Belmore Lodge

    05 March 2019