We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you to all the staff and residents who made our chocolate workshop so enjoyable, it was the love, care and compassion shown by those leading the workshop, the enthusiasm from everyone and the wonderful setting"
    Attendee of Workshop at Linden House

    18 November 2019
  • "A big big thank you to all of the staff at Bourne View for making my wish come true to meet Elfin the Pony! Treasured memories and a wonderful experience"
    Resident at Bourne View

    15 November 2019
  • "Within just a few days my Mum was a different woman. gone was the worry, the stress and uncertainty - she was happy, relaxed, comfortable and enjoying every minute of her new home. Avon Reach maintains very high standards throughout the home, the biggest credit must go to all the staff who really demonstrate the highest level of care possible"
    Son of Resident at Avon Reach

    15 November 2019
  • "Special thanks for being consistently brilliant at your jobs, always going the extra mile and taking the time to get to know Dad and becoming such important sources of support to all of us. You show genuine care, respect and commitment to making a positive difference to the residents lives every day, all year round, with warmth and good senses of humour"
    Daughter of Resident at Linden House

    14 November 2019
  • "We are ever so grateful to the entire kingfishers staff for all they’ve done for our relative during her entire stay with you"
    Family of Resident at Kingfishers

    13 November 2019
  • "My wife enjoyed herself in respite care in very good company and good service through all the staff"
    Husband of Resident at Castle View

    13 November 2019
  • "After several visits each week continuously since 2017, I have no hesitation in confirming that the standard of care and excellence then observed by myself has, if anything, even improved. Avon Cliff remains, in all aspects of caring and service, an exemplary example of a residential and nursing home. There is dignity and respectful, friendly support for all residents, from every single member of a cheerful, enthusiastic and extremely considerate team"
    Nephew of Resident at Avon Cliff

    12 November 2019
  • "I have been incredibly impressed by the incredible level of care, love and warmth shown to the residents by the staff. The home is like being in someones own home, so carefully decorated and furnished you would never know you were in a nursing home - its so lovely"
    Entertainment Group at The Aldbury

    12 November 2019
  • "Thank you all for your tender, loving, care whilst I was with you - it was a lovely treat and you all spoiled me rotten. I will miss all the longterm residents as they made me laugh"
    Respite Resident at Whitecliffe House

    12 November 2019
  • "We would like to express our thanks and kindness given by all the staff, the very high standards of care and friendliness was very much appreciated"
    Family of Resident at Castle View

    11 November 2019