We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you and all the staff at Belmore Lodge for looking after my Mother with such kindness and care"
    Son of Resident at Belmore Lodge

    20 November 2019
  • "Thank you, all of you, for everything each of you have done for our Mother, all staff members have always shown our Mother and all our family the upmost kindness and respect, we couldn't have wished for a better place"
    Family of Resident at Abbey View

    19 November 2019
  • "Thank you for your kindness and support in caring for Dad and not forgetting all of your wonderful staff "
    Family of Resident at Braemar Lodge

    18 November 2019
  • "Thank you to all the staff and residents who made our chocolate workshop so enjoyable, it was the love, care and compassion shown by those leading the workshop, the enthusiasm from everyone and the wonderful setting"
    Attendee of Workshop at Linden House

    18 November 2019
  • "A big big thank you to all of the staff at Bourne View for making my wish come true to meet Elfin the Pony! Treasured memories and a wonderful experience"
    Resident at Bourne View

    15 November 2019
  • "Within just a few days my Mum was a different woman. gone was the worry, the stress and uncertainty - she was happy, relaxed, comfortable and enjoying every minute of her new home. Avon Reach maintains very high standards throughout the home, the biggest credit must go to all the staff who really demonstrate the highest level of care possible"
    Son of Resident at Avon Reach

    15 November 2019
  • "Special thanks for being consistently brilliant at your jobs, always going the extra mile and taking the time to get to know Dad and becoming such important sources of support to all of us. You show genuine care, respect and commitment to making a positive difference to the residents lives every day, all year round, with warmth and good senses of humour"
    Daughter of Resident at Linden House

    14 November 2019
  • "We are ever so grateful to the entire kingfishers staff for all they’ve done for our relative during her entire stay with you"
    Family of Resident at Kingfishers

    13 November 2019
  • "My wife enjoyed herself in respite care in very good company and good service through all the staff"
    Husband of Resident at Castle View

    13 November 2019
  • "After several visits each week continuously since 2017, I have no hesitation in confirming that the standard of care and excellence then observed by myself has, if anything, even improved. Avon Cliff remains, in all aspects of caring and service, an exemplary example of a residential and nursing home. There is dignity and respectful, friendly support for all residents, from every single member of a cheerful, enthusiastic and extremely considerate team"
    Nephew of Resident at Avon Cliff

    12 November 2019