Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "To all the wonderful staff that cared so compassionately and professionally towards my Brother - a massive thank you"
    Sister of Resident at Castle View

    19 August 2019
  • "We were delighted to gain the impressive that Castle View is up there with the very best care homes"
    Visitor to Castle View

    19 August 2019
  • "I am extremely impressed with how the care home is managed, the staff are friendly and helpful and put the residents first"
    Visitor to Avon Cliff

    19 August 2019
  • "Thank you for the kind, loving and sincere way our relative was cared for"
    Relative of Resident at The Aldbury

    17 August 2019
  • "Our relative was treated with respect and real compassion by the nurses and carers, who also had lots of time for me as well, I cannot praise their care enough"
    Relative of Resident at Brook View

    14 August 2019
  • "I wanted to say thank you to you and all the staff at The Aldbury for looking after our relative so well during the time that she has been with you, as she has made a remarkable improvement"
    Financial Advisor of Resident at The Aldbury

    14 August 2019
  • "The Aldbury is very beautifully and thoughtfully designed, but it's the staff who really shine. Their care and patience is a wonderful thing to witness, my mother benefits greatly from their honest kindness and humour"
    Daughter of Resident at The Aldbury

    13 August 2019
  • "I have been a resident for two very happy weeks, I have been glad to join in many activities and everyone has made me so welcome"
    Resident at Kingfishers

    13 August 2019
  • "The care home is well run, efficient, caring and the team really care about the residents. Nothing here is too much trouble, the attitude is caring and a "can-do" policy, the food is excellent and the minute you walk into the front door you feel at home"
    Son of Resident at Avon Cliff

    13 August 2019
  • "The staff made our Mum so happy - I will forever be eternally grateful to Avon Cliff for making Mum so relaxed and happy"
    Son of Resident at Avon Cliff

    12 August 2019