We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "To all who cared for our relative at Abbotts Barton, she enjoyed the five star treatment, excellent food, varied outings, lounge activities and events and even found a new treasured friend"
    Ian, relative of resident at Abbotts Barton

    04 March 2019
  • "We would like to express our thanks for all the care and support you gave our Mum"
    Hugh, son of resident at Abbey View

    04 March 2019
  • "I value the friendly welcome from the reception team and spotlessly clean environment. Staff are pleasant, friendly, kind, patient and pay attention to residents. One of the strengths of the home is the care and companionship team, to provide company, organise activities both in and out of the home"
    Sarah, daughter of resident at Linden House

    04 March 2019
  • "Thank you to all the staff for the fantastic care, all the family are so grateful for the extreme, love, care and attention which was received to us all"
    Anne, relative of resident at Brook View

    03 March 2019
  • "Thank you to all the team at Newstone House for the nursing, care and consideration given to our relative. On a personal level we as a family also much appreciate the care and compassion shown to us by yourselves"
    Dennis, relative of resident at Newstone House

    01 March 2019
  • "To all the staff who cared and supported our Father during his stay at Newstone House"
    Caroline, daughter of relative at Newstone House

    01 March 2019
  • "The staff could not have done anymore, they are all so friendly, helpful and professional"
    Relative of resident at Brook View

    27 February 2019
  • "Thank you for all your efforts on my Dad's 90th Birthday, it was so lovely to see the lounge decorated with balloons and banner, everyone enjoyed his landmark celebration "
    Anita, daughter of residents at Abbotts Barton

    27 February 2019
  • "We would like to express our gratitude for the care that our Mother received, in our view she could not have been looked after better by all who came into contact with her "
    Mark, son of resident at Abbey View

    25 February 2019
  • "Thank you for all the wonderful help and support, you can be very proud of all the staff who always show a great kindness and care to the residents and relatives "
    Pam, relative of resident at St Catherines View

    25 February 2019