We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Although Dad was only with you for a short time, we would like to thank everyone for their kindness and care Dad received"
    Son of Respite Resident at Whitecliffe House

    09 November 2019
  • "Thank you for your support which meant such a lot to us, we know that on lots of occasions you all went above and beyond to help, every one of your staff were all so kind and as family members we cannot speak to highly of your care to all dementia patients"
    Family of Resident at The Aldbury

    08 November 2019
  • "My wife has been attending Fernhill to have daycare, we have been extremely pleased with her treatment. The home itself is of the highest quality and with kind, caring and professional staff"
    Husband of Resident at Fernhill

    06 November 2019
  • "All the staff are helpful, friendly and caring to my Mother and she has enjoyed the outings she has been on"
    Daughter of Resident at Brook View

    06 November 2019
  • "The first thing you notice is how caring and friendly the carers are - this makes all the difference to your entire lifestyle. All the staff are handpicked for their efficiency and dependency. The chefs are superb and I now feel that all members of staff are my family"
    Resident at Canford Chase

    06 November 2019
  • "We are comforted by the knowledge that our relative was cared for by you - warm and patient people"
    Family of Relative at Abbey View

    05 November 2019
  • "Thank you for the superb care and friendship you showed to Dad, he viewed his time at Abbotts Barton as his 'bonus years'"
    Daughter of Resident at Abbotts Barton

    05 November 2019
  • "Thank you from the bottom of our hearts for the wonderful love and care you gave our relative, she enjoyed all the lovely people, staff and residents - you are all truly 'angels' in disguise"
    Family of Resident at Abbotts Barton

    04 November 2019
  • "I was delighted that my dear friend was able to have been provided with the high level of care as provided by all members of staff, the professionalism of the organisation is to be commended"
    Power of Attorney of Resident at Castle View

    04 November 2019
  • "I would like to thank you and your staff sincerely for looking after our Mother so well, she was always openly welcomed by everybody there which I know made her stay very happy, I am grateful for their kindness and care"
    Son of Resident at The Aldbury

    03 November 2019