Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "

    Having spent a very happy month at Newstone. I wanted to write and thank all the staff who made my stay so enjoyable. I will always recommend Colten Care to all my family and friends.
    Ex-Resident At Newstone House
    "

    26 March 2020
  • "

    I would like to share some feedback from a CQC inspector who was extremely positive about staff and a particular member of staff who she found to be supportive, kind and responsive to her queries. The team obviously made a lasting impression.
    Quality Manager at Colten Care Ltd
    "

    26 March 2020
  • "

    A review of Singing Barmaid evening- well organised and stimulating evening which had all participants tapping their toes, singing and (those who could) dancing. Good to see so many in the lounge.
    Daughter Of Resident At Newstone House
    "

    26 March 2020
  • "

    A really big thank you from all of our family for the love and friendship and care you gave our Dad whilst he resided at your home. Lots of love from us all.
    Family of Ex-Resident
    "

    26 March 2020
  • "

    Please can I echo my brother’s words of our most profound thanks for everything all of your wonderful people did for dad. I am so very, very grateful and honestly have no idea how you all have so much love and caring in you to be able to do it! You are all saints and angels.
    Daughter Of Ex-Resident At St Catherines View
    "

    26 March 2020
  • "

    My mother in law moved into St Catherines last year. We have been very happy with her care. The staff have been extremely welcoming to all our family when we visit which helped the difficult transition from living at home to living in a care home.
    Daughter-in-law Of Resident At St Catherines View
    "

    26 March 2020
  • "

    Thank you for making us so welcome and sharing your home with us. We have had lots of fun and look forward to getting together.
    The Wellbeing Group
    "

    26 March 2020
  • "

    Many thanks for your recent wishes. We would like to thank everyone who was involved with my mother throughout her stay. We will not mention anyone in particular, we could see that she was always treated with kindness, love and respect.
    Family Of Ex-Resident At The Aldbury
    "

    26 March 2020
  • "

    My mother really did flourish in the care you and your team gave her. I cannot thank you enough.
    Daughter Of Resident At The Aldbury
    "

    26 March 2020
  • "

    We very much appreciated your thoughtful suggestions as to how to make mum comfortable and relaxed – such as the brilliant support chair which made her life so much easier physically and allowed her to engage more fully with her family and those caring for her. The attention she received from the nursing team was excellent.
    Daughter Of Resident At The Aldbury
    "

    26 March 2020