We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Fabulous, caring staff who are kind and generous. Dad is very happy and it is a relief to know he is well cared for"
    Jane, daughter of resident at Fernhill

    12 February 2019
  • "I came here after an operation and found the staff very caring and friendly and the food delicious"
    Resident at Abbotts Barton

    12 February 2019
  • "Thank you for taking such wonderful care of me, I will really miss you all - your kind and happy faces!"
    Pearl, respite resident at Brook View

    10 February 2019
  • "There arn't enough words to express how appreciative we are of the care you gave Grannie. she was always happy to see you and it was of great comfort to us seeing her huge smile beaming, all of you supported and cared for her in such a unique and gentle way "
    Grandchild of resident at Abbey View

    10 February 2019
  • "I am so pleased my father is settling in so well at Abbey View, thank you to you and all your colleagues for making this as easy as possible "
    Sarah, daughter of resident at Abbey View

    08 February 2019
  • "The experience at Kingfishers is first class and would be hard to beat"
    Resident at Kingfishers

    08 February 2019
  • "Your kindness meant so very much, thanks for being so giving and caring, and helping me through a difficult time"
    Jan, daughter of resident at Kingfishers

    08 February 2019
  • "Thank you to all the staff for the fantastic care, all the family are so grateful for the extreme love, care and attention, no wonder there is such a lovely atmosphere at Brook View"
    Anne, relative of resident at Brook View

    06 February 2019
  • "Thank you for all your hard work in making Mum's 95th Birthday Party such a success!"
    Christine, daughter of resident at Kingfishers

    05 February 2019
  • "I shall never forget your wonderful care, you looked after our relative with skill, devotion and love"
    Anne, relative of resident at Linden House

    05 February 2019