We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you from the bottom of our hearts for the wonderful love and care you gave our relative, she enjoyed all the lovely people, staff and residents - you are all truly 'angels' in disguise"
    Family of Resident at Abbotts Barton

    04 November 2019
  • "I was delighted that my dear friend was able to have been provided with the high level of care as provided by all members of staff, the professionalism of the organisation is to be commended"
    Power of Attorney of Resident at Castle View

    04 November 2019
  • "I would like to thank you and your staff sincerely for looking after our Mother so well, she was always openly welcomed by everybody there which I know made her stay very happy, I am grateful for their kindness and care"
    Son of Resident at The Aldbury

    03 November 2019
  • "Mum has been well cared for by some lovely people, she enjoyed her time at St Catherines View"
    Family of Respite Resident at St Catherines View

    31 October 2019
  • "Thank you to all you lovely people at Woodpeckers, we have made friends with everyone over the years and we will miss you all. Thank you for the care, love and companionship you all gave to Dad, it has been much appreciated by the family"
    Family of Resident at Woodpeckers

    31 October 2019
  • "I have had the most wonderful respite experience, the carers have been marvellous and the kitchen dining room staff and the food have all been amazing. Everything was wonderful, it is not staff and residents, it is one family"
    Respite Resident at Braemar Lodge

    30 October 2019
  • "To all the lovely staff who cared for our relative, when we visited her we were made welcome, she was well cared for"
    Relative of Resident at Braemar Lodge

    30 October 2019
  • "I would like to thank everyone for all you did for Mum, she was very well cared for and everybody did so much for her"
    Daughter of Resident at Court Lodge

    26 October 2019
  • "Thank you for looking after Mum so beautifully for us as a family"
    Daughter of Resident at Newtone House

    26 October 2019
  • "Thank you all  so much for making my Mum's Birthday so special, I know she had a great day and thoroughly enjoyed her party!"
    Daughter of Resident at Bourne View

    24 October 2019