Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "We cant thank you enough for everything that you have done, we are overwhelmed by the 90th Birthday Party - the pleasure the party gave our relative was immeasurable"
    Family of Resident at Braemar Lodge

    12 August 2019
  • "Our sincere thanks for all the wonderful care and attention St. Catherine's View have put into looking after my Mum, to all the wonderful staff, the family's thanks - everyone I have met has been warm, welcoming, professional and caring"
    Daughter of Resident at St Catherines View

    12 August 2019
  • "I was highly impressed by the professionalism and very high standard of attention"
    Relative of Resident at St Catherines View

    09 August 2019
  • "My Mother came to Bourne View and was given an extremely warm welcome and made to feel at home. Bourne View, in my opinion, cannot be faulted, the staff are extremely helpful and my Mother is treated with respect and dignity"
    Daughter of Resident at Bourne View

    09 August 2019
  • "My friend was welcomed straight away and has been very well cared for, all staff are so friendly and helpful and it is a pleasure to visit. We are kept informed of her care and the manager is happy to talk through any concerns. As her friends, we are being supported too, which is so important"
    Friend of Resident at Avon Cliff

    09 August 2019
  • "A very pleasant experience"
    Respite Resident at Avon Reach

    08 August 2019
  • "From the minute you walk into reception you feel at home, Mum has been here over a year and feels its the Team caring - a brilliant caring care home"
    Son of Resident at Avon Cliff

    08 August 2019
  • "A great big thank you to each and everyone of you for giving our relative such a wonderful Birthday - everything was fantastic!"
    Relatives of Resident at Bourne View

    08 August 2019
  • "I am overwhelmed with the level of care that is being provided - Brook View is truly outstanding"
    Health Visitor of Brook View

    08 August 2019
  • "The staff without exception are truly wonderful and our relative was in the best hands, your caring approach gave him dignity and a sense of belonging"
    Family of Resident at The Aldbury

    08 August 2019