We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "All members of staff are pleasant and very caring, they are extremely helpful at all times. My sister received excellent care throughout her stay"
    Barry, brother of resident at Abbotts Barton

    19 February 2019
  • "I come here every day for activities and meals and I find everything excellent"
    Resident at Abbotts Barton

    19 February 2019
  • "Thank you for all the warmth and kindness to me whilst at Brook View"
    Shirley, respite resident at Brook View

    18 February 2019
  • "Thank you to the carers who assist my sister, not only with her basic care needs, but also the maintenance of her appearance, there is a notable difference for me sister in her morale - this extra touch is much appreciated "
    Ann, sister of resident at Avon Cliff

    15 February 2019
  • "Having my husband in Newstone House gives me complete peace of mind that he is in the very best nursing/care environment and his every need is taken care of. Every effort is made to ensure residents live in a happy, safe and extremely caring environment with well thought out and stimulating activities"
    Diana, wife of resident at Newstone House

    15 February 2019
  • "Our heartfelt thanks to you and all the staff at Wellington Grange who helped to look after our relatives. Mum and Dad were always in the hands of kind, attentive and cheerful professionals "
    Son of relatives at Wellington Grange

    14 February 2019
  • "Upon entering Braemar Lodge, I noted a welcome coupled with an air of tranquillity. Braemar Lodge has teams dedicated to specific tasks throughout the house, these duties were done regularly with great kindness and understanding - care of the residents is given priority, nothing has been omitted, nothing has been left to chance. Braemar Lodge is simply a superb care home whose standard will be very hard to surpass"
    John, husband of resident at Braemar Lodge

    14 February 2019
  • "For all the love, care and support you showed us, its appreciated more than I can say - you all made such a difference"
    Frank, relative of resident at Court Lodge

    14 February 2019
  • "Thank you and all your wonderful staff for helping my Mum, she was happy staying with you at Canford Chase"
    Julie, daughter of resident at Canford Chase

    13 February 2019
  • "A huge thank you for all the love and support which you gave to our relative, we could not have managed with out you"
    Phillippa, relative of resident at Wellington Grange

    13 February 2019