We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you and all the staff at Amberwood House for your help and friendship during our relatives stay, we are grateful that she was so well cared for during her time with you"
    Relative of respite resident at Amberwood House

    25 January 2019
  • "For all your wonderful care, compassion and kindness and making our dearest Aunt's time at Kingfishers as happy as possible"
    Keith, nephew of resident at Kingfishers

    24 January 2019
  • "Thank you and your amazing staff for looking after my Mum, you treated her with such care and dignity - it means the word to me"
    Karin, daughter of resident at Canford Chase

    22 January 2019
  • "The Belmore Lodge has been very welcoming with all members of staff giving a happy smile and saying hello when I visit, they have been very receptive to any concerns that we have and dealt with them in the appropriate, professional manner
    Clive, son of resident at Belmore Lodge

    22 January 2019
  • "The care that my mum is getting is fantastic and my mum is very happy"
    Philip, son of resident at Abbotts Barton

    22 January 2019
  • "Braemar Lodge was like coming home.... all the staff and management really couldn't do enough. My relative has improved, is more hydrated, has put weight on and is much happier. Thanks for all the manager and her team do, I cannot fault them"
    Fiona, power of attorney of resident at Braemar Lodge

    18 January 2019
  • "The care and support my relative received from the day he arrived at Linden House has been exceptional, not only was all his medical and personal care provided in a dignified and loving manner - those who looked after him made an effort to talk to him and get to know him which I know be appreciated. I cannot conceive of anywhere which could have provided more sensitive and loving care."
    Rachael, relative of resident at Linden House

    18 January 2019
  • "You all made the last remaining years of Mum's life as good as it could be, a very big thank you to you all"
    Jacqui, daughter of resident at Avon Reach

    18 January 2019
  • "My gratitude for the love and attention you gave to my Father, I could not have wanted a better home for him. You all cheerfully cared for him, made him feel at home and never minded what you did to help him. The level of care you gave him was immense and I am so grateful "
    Jane, daughter of resident at Woodpeckers

    16 January 2019
  • "Ever since my grandmother moved into The Aldbury, she has transformed. All of the carers have treated her with, not just respect, but care, attention and compassion. The Aldbury always go over and above to make everyone happy"
    Marie, granddaughter of resident at The Aldbury

    15 January 2019