We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you for making our relatives birthday such a delightful day - the cake was quite superb - we are so grateful to you all"
    Family of Resident at Castle View

    23 October 2019
  • "The ambience at Bourne View was warm and welcoming, the beautiful decor, facilities and amenities were quite amazing. Activities were varied and interesting, all put together with enthusiasm to enforce one's enjoyment of life. The cuisine was varied and delicious and of course, the most important part of my stay was the kindness and caring, without exception, the staff were attentive, caring and professional"
    Respite Resident

    22 October 2019
  • "I would like to say a huge thank you to you all for your great kindness and generosity on our spectacular appeal"

    22 October 2019
  • "Thank you for all the care and kindness you gave during my stay with you"
    Respite Resident at Whitecliffe House

    21 October 2019
  • "Your friendliness and caring natures helped both Mum and us"
    Daughter of Resident at Amberwood House

    18 October 2019
  • "Staff are warm and friendly and very nice. The facilities are very good and  I enjoyed my stay with you here very much"
    Respite Resident at Kingfishers

    18 October 2019
  • "You showed such grace, kindness and respect not only to my Dad but my whole extended family. I slept better at night knowing he was under the best of care "
    Family of Relative at Linden House

    18 October 2019
  • "We would like to thank everyone most sincerely for the help, support, assistance and compassion you have all shown to my Mother. Her wish was granted to have her remaining years with you at Canford Chase, a place which was truly home for her and a place where she was very happy"
    Family of Resident at Canford Chase

    17 October 2019
  • "I felt very welcomed each time I visited Kingfishers and felt that all staff were very professional"
    Senior Case Worker

    15 October 2019
  • "The nursing team is a credit to your company"
    Son of Resident at Wellington Grange

    15 October 2019