Testimonials

1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.




  • To everyone at Brook View who help make Mum’s 100th birthday a joyful occasion. We are very grateful for your excellent care and thoughtfulness at such a difficult time.
    Daughter of Resident at Brook View

    02 June 2020
  • Thank you for everything you are doing for Mum during these very trying times. I know she is in good hands.
    Daughter of Resident at Brook View

    02 June 2020
  • Thank you to all the staff and resident who gave Mum such fantastic support. She always said what a lovely home Brook View is but it’s the people who make it.
    Daughter of Resident at Brook View

    02 June 2020
  • Many thanks for looking after auntie and helping to make her 104th birthday a really special occasion. Thank you for helping us set up facetime it was the best thing to actually being with her.
    Niece of Resident at Braemar Lodge

    02 June 2020
  • To Mark Aitchison CEO of Colten Care Ltd. Thank you for everything you are doing to keep the residents safe during the coronavirus crisis.
    Niece of Resident at Belmore Lodge

    02 June 2020
  • I want to thank you for your care of my relative over the past weeks. It was a great comfort to know that she was so well cared for. Thank you for all that you did to make this difficult time easier to cope with. I know how much she appreciated your thoughtfulness and felt safe in your care.
    Relative of Ex Resident at Avon Reach

    02 June 2020
  • It was with great pleasure that I received from you personally, the gift box of treasures, especially the CD of the Fernhill choir – beautiful. I fully appreciate the fact that you all have kept my husband safe and well during this COVID-19 horror while he is in respite with you at Fernhill.
    Wife of Respite Resident at Fernhill

    02 June 2020
  • I wish to place on record my appreciation for the wonderful care all your staff provided for my friend during his stay with you. Everyone was kind courteous and sensitive to his needs and he could not have been in a better place for his final days.
    Friend of Ex Resident at Whitecliffe House

    02 June 2020
  • Thank you for getting Mum downstairs and joining in the songs.
    Daughter of Resident at Whitecliffe House

    02 June 2020
  • Thank you so much for the update. I’m glad that communal areas can be accessed again and as you say this should help my mother to understand the time of day again. Thank you everyone for the help they give her. I appreciate your care very much.
    Daughter of Resident at Whitecliffe House

    02 June 2020