Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "

    I want to say “Thankyou” to you all for my lovely weeks stay at Bourne View. I have told my daughter that when and if the time comes then Bourne View is for me pronto!
    Respite Resident Of Bourne View
    "

    26 March 2020
  • "

    A huge thank you to everyone at Bourne View for my wonderful care I received for four weeks following a hip replacement surgery. I couldn’t have chosen a better place to recuperate, stunning surroundings, delicious home cooked food the friendship and encouragement of the staff.
    Respite Resident Of Bourne View
    "

    26 March 2020
  • "

    Following surgery, I recently spent recuperating at Bourne View. The care I received was exemplary and I have nothing but praise for the professionalism and carrying attitude of the management team, nurses, carers, chefs, dining room, entertainment and housekeeping staff who make Bourne View so special.
    Respite Resident Of Bourne View 
    "

    26 March 2020
  • "

    Thank you for making my birthday a special day with all your good wishes, the lovely cake and present. Thank you so much.
    Resident Of Braemar Lodge
    "

    26 March 2020
  • "

    Thank you for your kind message. It was lovely to see all the staff stop their work to see mum off and brought home how much she had become a part of Braemar Life. The refreshments were lovely.
    Daughter Of Resident At Braemar Lodge
    "

    26 March 2020
  • "

    Since my arrival 4 weeks ago, the staff have all gone out of their way to make me feel included and very welcome. I have been unwell and the care and attention to my needs were quickly addressed. Everyone on the team is friendly and helpful and nothing is too much trouble. I am very happy to have made the decision to stay.
    Resident At Braemar Lodge 
    "

    26 March 2020
  • "

    Thank you so much for the outstanding care that you gave to mum. You are all amazing it was very much appreciated. God bless you all.
    Family Of Resident At Brook View
    "

    26 March 2020
  • "

    A huge thank you for all the love and care that you have shown to mum and for supporting us, her family.
    Daughter of Resident At Brook View 
    "

    26 March 2020
  • "

    Thank you for all the help and support you gave dad; the whole team showed such kindness. To know that a Health Care Assistant sat with dad when we weren’t able to be with him gives us great comfort. The whole nursing team made themselves available to talk to us whenever we needed support.
    Daughter and family of resident at Avon Reach
    "

    11 March 2020
  • "

    I cannot thank you enough for the care and attention you gave to mother when she was with you. She always loved her time at Abbey and cared very much for all those who looked after her. From our point of view, it was so reassuring to know she was somewhere safe and always treated with respect and had her ever need dealt with kindly.
    Daughter of Resident at Abbey View
    "

    11 March 2020