We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you for all the care and kindness whilst my relative was with you"
    Relative of Resident at Whitecliffe House

    13 October 2019
  • "Thank you so much for the love and care you have shown to our relative. I would like to thank the wonderful nurses and brilliant carers, the companions who are lovely people and the cleaning staff, I am so grateful for the wonderful care"
    Relative of Resident at Newstone House

    11 October 2019
  • "Thank you for the superb care you gave our Mother, she was happy and settled. Your staff were caring and gentle and infinitely patient"
    Daughter of Resident at Abbotts Barton

    10 October 2019
  • "Whenever the family visited our Father the carers made sure we felt at home and were given hospitality, we feel comforted that our Father felt he was well cared for and went out of their way to support us"
    Daughter of Resident at Avon Reach

    10 October 2019
  • "I will always be very grateful for all the patience and care you showed towards Mum, she could not have been in a better place"
    Daughter of Resident at Woodpeckers

    08 October 2019
  • "Avon Reach offers everything I would wish for my husband's care, the staff are kind, empathetic and willing to do whatever is asked of them with good heart. Importantly there is consistency of staff so we get to know the carers"
    Wife of Resident at Avon Reach

    07 October 2019
  • "Thank you and your staff for providing a lovely birthday lunch for our relative, the Garden Room is a very pleasant venue for a small party and the staff's 'Happy Birthday' song was much appreciated"
    Relative of Resident at Brook View

    06 October 2019
  • "All the family and our relative are very grateful to St Catherines View for making his 'wish' come true - what a lovely thing to do"
    Relative of Resident at St Catherines View

    05 October 2019
  • "We would like to express our thanks and appreciation for all the effort that Castle View team put into our relatives 100th Birthday! From our point of view, it went perfectly! Thank you for providing lunch for us all, ensuring that our relatives birthday message from the Queen was kept safely at reception, for providing us with a private room (beautifully decorated for the occasion), for the birthday cake and afternoon tea - and for all the human kindness shown to us"
    Family of Relative at Castle View

    04 October 2019
  • "Thank you for the wonderful care given to my Brother and for giving me and my family such a wonderful lunch for my birthday"
    Sister of Resident at Canford Chase

    04 October 2019