Testimonials

1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.




  • I am extremely grateful for the very high-quality care my mum received every day. She was looked after wonderful well by kind, caring, sensitive and compassionate staff.
    Daughter of Resident at Newstone House

    01 June 2020
  • I must express my sincere thanks to all those at Linden House who are involved with Jackie’s care, from management, reception, nursing, carers, companions and all other support staff who without exception go out of their way to make a sad and difficult situation for us both a little more bearable. We feel like part of the family.
    Son of Residents at Linden House

    01 June 2020
  • I would like to add my thanks to all the companions. You have always put together an interesting monthly programme for the residents. From the newsletters I see you’ve really made a huge efforts to entertain at this difficult time.
    Daughter of Residents at Linden House

    01 June 2020
  • Thanks for helping Mum with the call. Its great so see her so happy and that’s down to all the wonderful care and attention that she gets from you guys.
    Daughter of Resident at Linden House

    01 June 2020
  • Mum had a lovely day and here are a few photos of her with the cake and presents/cards. All the residents upstairs sang happy birthday at lunchtime, which was lovely.
    Daughter of Resident at Linden House

    01 June 2020
  • I know its not a bottle of Prosecco or Gin but thank you for all the support and here is a little something to show my appreciation.
    Daughter of Resident at Kingfishers

    01 June 2020
  • I believe that you and your Colten Care teams, are doing a magnificent job under the most arduous and testing circumstance. It must be an incredibly stressful time for everyone involved. I can only imagine the strategic and logistic nightmare that the pandemic presents, not to mention the frustrations and problems of dealing with all the relevant government departments and agencies.
    Daughter of Resident at Kingfishers

    01 June 2020
  • A little something to let you know we are all thinking of you. You’re doing a fantastic job keep it up.
    Home Manger at Court Lodge to Kingfishers

    01 June 2020
  • Fernhill is a wonderful care home, with excellent facilities, beautiful gardens and outdoor space which mum really appreciates. It is good to be able to join in with the social activities and to accompany trips out in the minibus. The whole atmosphere in the home is happy and relaxed with a very professional medical team at hand. At this very challenging time in our lives, it is such a relief to know mum is in such a safe environment receiving the best care possible.
    Daughter of Ex Resident at Fernhill

    01 June 2020
  • My mum is a resident at Fernhill and I cannot recommend it highly enough. Once we had met the staff, walked around, and taken in the special atmosphere, I realised that it was a place where Mum would be cherished. There are trips and lots of activities which we join in if we are visiting at the time. There is a lovely little ‘café’, we were able to have sole use of it for a family gathering which was wonderful.
    Daughter of Ex Resident at Fernhill

    01 June 2020