We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "The staff across the home give so much to the residents, I appreciate all the extras the staff do"
    Daughter of Resident at Avon Reach

    24 September 2019
  • "You are all superstars and its hard to put into words how much your support means to us"
    Diverse Abilities

    23 September 2019
  • "I was so pleased to see how settled my Mum was in Woodpeckers, I thought the home was lovely and all the staff very friendly, caring and helpful"
    Daughter of Resident at Woodpeckers

    22 September 2019
  • "Thank you so much for making a memorable and happy day for our Diamond Wedding Anniversary - we enjoyed every minute, we really appreciate all you do, love, friendship, encouragement and endeavour"
    Wife of Resident at Woodpeckers

    20 September 2019
  • "How can we ever thank you for the wonderful and loving care our Mum received, she was settled, happy and enjoying the activities. She was very fond of her carers and constantly said that nothing was too much trouble "
    Family of Resident at Braemar Lodge

    20 September 2019
  • "To all the staff who helped to make the period around my 99th birthday so memorable and joyful!"
    Resident at Newstone House

    20 September 2019
  • "Thank you so much for the kindness and care you showed to our Mum, she loved joining in the activities and loved the garden "
    Family of Resident at Court Lodge

    20 September 2019
  • "I am very happy with the care my Dad is receiving and am humbled at times by your collective efforts to make his life the best it can be"
    Daughter of Resident at Amberwood House

    19 September 2019
  • "Thank you to all who took such great care of my Aunt for so many years, I know she was very happy and comfortable"
    Nephew of Resident at Belmore Lodge

    19 September 2019
  • "I cant thank you enough for all the love, care and attention you gave to our relative, he was very happy at Abbey View, nothing was ever too much trouble"
    Relative of Resident at Abbey View

    19 September 2019