We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you for the wonderful care and love you give Mum every day "
    Wendy, daughter of resident at Fernhill

    26 December 2018
  • "We would like to thank you and your team, from the most senior, down to the most junior, for all their goodness and loving kindness to the residents and visitors of Braemar Lodge - you made us feel like one happy family at home together"
    john, resident at Braemar Lodge

    26 December 2018
  • "Thank you all for your hard work in providing a lovely Christmas dinner and entertainment throughout the day and also your company and friendship throughout the past year"
    Dorothy, resident at Braemar Lodge

    26 December 2018
  • "I would like to thank you for the wonderful care you gave my Aunt whilst she was at St Catherines View, it was a great comfort to know she was receiving the best care, compassion and always surrounded by love. The staff, for their compassion, care, kindness and support, and they tried to give her the best quality of life day in and day out. Nothing was too difficult from the smallest to the biggest request. All problems were sorted professionally and quickly ensuring life continued smoothly for my Aunt"
    Christine, niece of resident at St Catherines View

    25 December 2018
  • "A big thank you, for not only the care and kindness you showed our relative, but the welcome you gave to us her family and friends "
    Jo, relative of resident at Castle View

    24 December 2018
  • "I would just like to thank you and all of your staff for the lovely care that you gave not only to Mum but to me as well, she was very happy and felt very secure and safe with you all"
    Alison, daughter of resident at Belmore Lodge

    21 December 2018
  • "My wonderful friends at The Aldbury, the care staff are on another level, kindness, love and care, always!"
    Kit, friend of The Aldbury

    20 December 2018
  • "We would like to express our appreciation for the kindness, caring and support of all your wonderful staff "
    Relative of resident at Wellington Grange

    19 December 2018
  • "You provide an amazing standard of care and look happy to be doing it"
    Sue, relative of resident at Wellington Grange

    18 December 2018
  • "I should like to add my thanks to you and the team at Court Lodge for making it such a warm home"
    Johnathon, relative of resident at Court Lodge

    18 December 2018