Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "

    I want to thank each one of you for the support you have given to me over the last 2 years. We have been on a journey together and although I am getting off at this stop, I hope you all continue the same path growing and developing as a team.
    Ex Colleague at Brook View
    "

    11 March 2020
  • "

    Our family member had not wanted to go into a nursing home, but due to the friendly and welcoming atmosphere at Canford Chase I think she enjoyed it more than she showed. I know she particularly loved the garden as it reminded her of her own. She was always keen for her visitors to take her into “Our Garden”
    Family of Resident at Canford Chase
    "

    11 March 2020
  • "

    All the staff at Court Lodge are just brilliant. The Home Manager has been great: sorted, kind professional…a great guy. The nursing staff are attentive, warm loving, professional and correct in every way. The catering staff are fun, giving, capable and kind. Thank you for looking after mum.
    Son of Resident at Court Lodge
    "

    11 March 2020
  • "

    Thank you for looking after dad whilst I was away, it made the trip so mush easier knowing he was going to be so well looked after
    Daughter of Resident at Castle View
    "

    11 March 2020
  • "

    Thank you so much for the effort put in to making my uncle’s birthday so special today.  From the decorations in the guest room... the party poppers ... the balloons... the table decoration... the food... to the best of all the homemade cake and his presents.  What a spoiling he had! What a wonderful day for him!  Such a special treat and great memory for us of him laughing and having fun.
    Family of Resident at Fernhill 
    "

    11 March 2020
  • "

    Staff made me feel very welcome and responsive to my needs. They worked well as a team, all the staff were friendly and kind. Every department worked professionally and always made my life easier. An outstanding team for an outstanding rated home!
    Resident at Kingfishers
    "

    11 March 2020
  • "

    My sister spent 10 years at Kingfishers making it her home. We know that she was happy in her lovely room, making friends with many of the residents and those cared for her. WE have always found Kingfishers to be warm and welcoming, and it has been reassuring for the family to know that she was receiving such kindness and care from all the staff
    Brother-in-law of Resident at Kingfishers
    "

    11 March 2020
  • "

    Thank you for the care you gave to our loved one during the last days of his life and for the information and support you gave to me
    Relative of Resident at Kingfishers
    "

    11 March 2020
  • "

    Thank you for all the amazing things you do to enable mum and others to be who they are.
    Daughter of Resident at Linden House
    "

    11 March 2020
  • "

    Thank you to the carers of Newstone House, this afternoons visit was so unexpected which made it all the more enjoyable! Those two little words have become part and parcel in my vocabulary, so here they are again. THANK YOU!
    Ex staff member at Newstone House
    "

    11 March 2020