Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "Braemar Lodge was like coming home.... all the staff and management really couldn't do enough. My relative has improved, is more hydrated, has put weight on and is much happier. Thanks for all the manager and her team do, I cannot fault them"
    Fiona, power of attorney of resident at Braemar Lodge

    18 January 2019
  • "My gratitude for the love and attention you gave to my Father, I could not have wanted a better home for him. You all cheerfully cared for him, made him feel at home and never minded what you did to help him. The level of care you gave him was immense and I am so grateful "
    Jane, daughter of resident at Woodpeckers

    16 January 2019
  • "My grandma lived at Braemar Lodge for just over 5 years, she originally was opposed to nursing homes and wished to stay at home. Over the first year, she grew to love the nursing home and saw it as her home - the staff are amazing!"
    Abbie, granddaughter of resident at Braemar Lodge

    15 January 2019
  • "Ever since my grandmother moved into The Aldbury, she has transformed. All of the carers have treated her with, not just respect, but care, attention and compassion. The Aldbury always go over and above to make everyone happy"
    Marie, granddaughter of resident at The Aldbury

    15 January 2019
  • "This is a nursing home and care home of high excellence with very dedicated and understanding staff who are sympathetic to the needs of residents who are less fortunate in health than themselves. I would highly recommend it to others and would say that my own experience was most uplifting and comforting"
    Jennifer, respite resident at Wellington Grange

    15 January 2019
  • "Thank you all very much for your kind and sensitive care whilst our Mother lived at Whitecliffe House"
    Brian, son of resident at Whitecliffe House

    15 January 2019
  • "For the real care, concern and kindness you have consistently shown to me throughout my time at Belmore Lodge"
    Pamela, respite resident at Belmore Lodge

    14 January 2019
  • "The warmth and individuality have so greatly contributed to my Mother's recovery, and this combined with the high standard of care has had a significant impact on my Mother's overall well being. I would also like to thank for the friendly welcome I have been given whenever I have visited. This has been just one outstanding aspect out of the many things which combine to make Belmore Lodge such a special place"
    Daughter of respite resident at Belmore Lodge

    14 January 2019
  • "My Mother's care at Linden House has been superb, over the years her needs have changed, but the staff were always alert to her needs and aware of the best way to treat her. "
    Anne, daughter of resident at Linden House

    11 January 2019
  • "My heartfelt thanks and appreciation for the kind care and attention I have received from all the staff at Wellington Grange. It is obvious that there are dedicated staff who work tirelessly and who are understanding of those residents who have needs of their own, I feel my stay has proved to have been a privilege allowing me to observe the good work I have seen within"
    Jennifer, respite resident at Wellington Grange

    11 January 2019