We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Constant care and attention at Canford Chase - the nearest to being in your own home except without the loneliness. There is privacy when required but also companionship, friendliness and comfort, you are never far from a member of staff in all areas, who strive to keep a well-balanced environment"
    Daughter of Resident at Canford Chase

    09 July 2019
  • "My stay was excellent - good food, extremely attentive and jovial staff and a true feeling of being wanted"
    Respite Resident at Kingfishers

    09 July 2019
  • "The staff are generally excellent, very helpful and cheerful and nothing is too much trouble"
    Son of Resident at Linden House

    09 July 2019
  • "Thank you all so much for the kindness and care to our relative, everyone worked so hard to meet her needs, always ensuring she was smart. It was in particular the warmth and patience I appreciated either when I phoned or visited."
    Family of Resident at St Catherines View

    08 July 2019
  • "The staff were wonderfully kind and supportive - we could not have asked for more"
    Sister of Resident at Castle View

    08 July 2019
  • "Would you please pass on our sincere thanks to everyone who was involved in organising and preparing Mum's birthday celebration. The food was lovely and everyone commented on how friendly and helpful everyone at Abbey View is. I have always known Abbey View is a special place, but we all came away on Saturday feeling that this truly is now Mum's home and a place where she is part of the family"
    Daughter of Resident at Abbey View

    08 July 2019
  • "My sincere thanks to everyone with whom I came in contact with - without exception the staff were police,caring, considerate, cheerful and at all times professional"
    Respite Resident at Bourne View

    08 July 2019
  • "I was so impressed with the staff and the surroundings and change in my relative and her family, now that at long last she is getting the care she needs - well done Colten Care "
    Friend of Resident at Whitecliffe House

    07 July 2019
  • "A very big thank you from me and my family for all the wonderful care you gave our relative whilst he was with you in our 'second home'. We were welcomed straight away and always felt part of the family. He was always treated with dignity and respect and I shall be forever grateful for the love and care he received"
    Family of Resident at Fernhill

    06 July 2019
  • "A massive and sincere thank you to everyone who made our relatives last few years comfortable and secure. Thanks to all your love, kindness and support, I never once worried about him when he was with you all"
    Son of Resident at St Catherines View

    05 July 2019