Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "

    Thank you for all your help and support with mum and for all your continuing support.
    Daughter of Resident at Newstone House
    "

    11 March 2020
  • "

    We cannot thank you enough for the truly wonderful care you gave to my father in the 20 months he was with you, and the beautiful warm way in which you always welcomed us and his visitors, always ready to help.
    Son of Resident at Newstone House
    "

    11 March 2020
  • "

    Dad was generous, calm, strong and positive. The staff at Newstone House liked him because he was always polite, always a gentleman and always grateful for their help. I would like to thank you all for the amazing care they gave to my father over the past twenty months. They always showed respect and ensure he still had his dignity. We are enormously grateful to the Newstone team.
    Daughter of Resident at Newstone House
    "

    11 March 2020
  • "

    In 2018 a friend told me to go and look at a care home “something – Stone” What a discovery! Newstone exudes welcome and warmth. I always felt completely supported by the staff, so thank you all for your skills, kindness and care. You are the unsung heroes.
    Gratitude and love.
    Family member of Resident at Newstone House
    "

    11 March 2020
  • "

    In the early days you settled our relative in with great kindness and skill which made such a difference. She became relaxed and happy, particularly enjoying the delicious meals and visits to the hairdressers! We took great comfort in the knowledge that she was treated, dignity and respect.
    Friend of Resident at St. Catherine View
    "

    11 March 2020
  • "

    It was just over a month since our wonderful mum passed away. I wish to thank you all and I do mean ALL! it was the amazing nurses and care staff, administrators, activities team, and the hairdresser – all of you made mums final years happy. You looked after us as a family too.
    Daughter of Resident at St. Catherines View
    "

    11 March 2020
  • "

    When my brother moved into The Aldbury I was instantly impressed by the nursing staff, carer and activities team. Everyone was warm and friendly and demonstrative they cared for him and wanted to get to know him and hear about his colourful life. The activities team are very impressive with their vibrant personalities, they exude fun as they love their job and make the residents feel special. The home is spotless I even spied the door brass plate being cleaned. The office and receptionist staff are very friendly, helpful and easy to communicate with. The Aldbury is run as a team all working well together.
    Relative of Resident at The Aldbury
    "

    11 March 2020
  • "

    We wanted to thank you all so much for the wonderful care you gave over nearly 4 years, particularly in her last week. We were so grateful that she just slipped away so peacefully, you looked after her so well we were very grateful.
    Relatives of Resident at Wellington Grange
    "

    11 March 2020
  • "

    My Dad’s words will always stay with me, just after a few weeks with you he said “I don’t need to worry about my wife anymore” He knew mum was getting the best care she could get, it was an enormous weight off all out shoulders. You do a truly amazing job!
    Daughters of Resident at Wellington Grange
    "

    11 March 2020
  • "

    I was most touched by the gifts & greeting from you all at Christmas & the New Year. Thank you all so much.
    Resident at Wellington Grange
    "

    11 March 2020