Review submitted by Margaret M (Daughter of Resident/Service User) on Thursday 29 August 2019. Review relates to May 2019.
An extremely high level of professional care and consideration was shown to my mother until the time of her death. All staff members involved in her care worked efficiently and sympathetically as a team. We moved Mum to Woodpeckers from another home where the quality of care was variable. At Woodpeckers, she was cared for with care and kindness!
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J P (Wife of Resident/Service User) on Tuesday 23 July 2019. Review relates to July 2019.
My husband has now been here for 2 and a half years and cannot speak too highly of the care he receives.
As a visiting wife, I have received nothing but welcome and hospitality - also given to family and friends who all comment on the nice friendly atmosphere on arrival.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Donald J (Husband of Resident/Service User) on Sunday 14 July 2019. Review relates to June 2019.
My wife is looked after with great care, kindness and consideration in all respect - care, medical attention an sustenance in a well kept home with a lovely garden.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Derrick K (Son of Resident/Service User) on Wednesday 1 May 2019. Review relates to April 2019.
Everyone is friendly and caring. Our mother has settled in well and has put on much-needed weight. The idea of lunching with her is excellent, as is the food. Today, a Friday, we were most impressed with the therapeutic effect of visiting groups of schoolchildren (including preschool).
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Suzy B (Daughter of Resident/Service User) on Friday 14 December 2018. Review relates to December 2018.
From the moment I first contacted Woodpeckers to request respite care for my mother, we experienced nothing but kindness, warmth and a lovely welcome.
Without exception, the staff have been professional, gentle, kind, considerate and hugely caring. They were attentive to my mother's needs and ensured she was settled, comfortable and content.
My heart sang when I witnessed just how caring, patient and respectful they were with the residents, particularly those who needed additional attention at meal times.
The food was plentiful, varied and cooked nicely. The bedroom was comfortable and had a beautiful view.
All the staff - from reception to cleaners, to nursing care to food provision and service, through to management were welcoming, friendly, approachable, attentive and kind.
I was impressed not only by the thoroughness with which my mother was assessed medically but also the communication from the nursing staff to keep myself updated and aware of her medical situation. My only sadness was the limit of activities available - many activities appeared to have been planned but frequently they were cancelled and intellectual stimulation very limited. That aside, should my mother require further respite care in the future, I would not hesitate to approach Woodpeckers again. Thank you.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Satisfactory
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Poor
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by M P (Daughter of Resident/Service User) on Friday 26 October 2018. Review relates to October 2018.
This is a care home where I can visit and walk away knowing my dad has the best care possible. There is always a cheery word as you walk in.
Every member of the staff is kind and friendly, not only to the residents but also to their families.
All Dad's needs are catered for with respect and kindness.
Thank you all.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Maggie H (Daughter of Resident/Service User) on Wednesday 17 October 2018. Review relates to September 2018.
Very caring and supportive staff, especially during the first few weeks when my mother found the transition into care very disorientating, where she became very confused. Over the last few months, she has settled well and loves all the care, attention and good humour shown by all. She enjoys the atmosphere in the activities and has made many friends. The constant battle with memory loss is dealt with reassurance and constant kindness. A special place.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P H (Friend of Resident/Service User) on Wednesday 10 October 2018. Review relates to September 2018.
Warm reception, friendly attention to visitors. Evidence of well-trained staff from procedures in all aspects of care in place. A warm feeling that one is well.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Audrey M (Resident / Service User) on Wednesday 10 October 2018. Review relates to September 2018.
Very well looked after. Everyone is extremely friendly.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by G C (Daughter of Resident/Service User) on Wednesday 22 August 2018. Review relates to July 2018.
From day one when our mother was very reluctant, all the staff have shown a great deal if care and understanding. There is a very positive atmosphere and this is evident through all the levels of what makes Woodpeckers not just a care home but a home. We had tried to keep our mother in her own home but this is the next best place.
They are very professional, alongside a high degree of personal care. It is light and bright with access to the lovely garden, all of which is maintained at a high level.
There is no pressure on residents to join in a very food variety of activities, yet there is still a sense of inclusivity if they choose not to take part. Attention is there if needed but low key when not required. Well done Woodpeckers.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J C (Friend of Resident/Service User) on Wednesday 22 August 2018. Review relates to August 2018.
When arriving, after checking who we were and whom we were visiting, a warm and friendly smile and words were directed at us and to who we were visiting. All staff encountered were very friendly and courteous, again with a smile. We clearly observed our friend, who was in a wheelchair, being very well looked after with gentle, caring patience and understanding from the staff. Finally, after visiting various homes, Woodpeckers stood out to be the best!
How likely would you be to recommend Woodpeckers? Likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by W D (Resident / Service User) on Tuesday 24 July 2018. Review relates to July 2018.
An excellent care home, especially for short-term care as was mine.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Satisfactory
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J K (Daughter of Resident/Service User) on Friday 11 May 2018. Review relates to April 2018.
My overall experience of Wookpeckers is excellent. The staff are all very friendly and kind. My Mothe is happy and well cared for and that is a great relief to me.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by T H (Daughter of Resident/Service User) on Wednesday 31 January 2018.
Woodpeckers has a wonderful, friendly, caring, warm yet still very professional atmosphere wholly as a result of the superb quality of their staff.
Although not purpose built the limitations of the build are never a limit to the imagination or effort of the staff, and I mean all the staff whether nursing, maintenance cleaning, reception activities, food and beverage. They show a personal interest in my father and the family and have 100% improved his quality of life.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sally C (Friend of Resident/Service User) on Thursday 16 November 2017. Review relates to November 2017.
Staff plentiful and welcoming to visitors - including my dog! Staff respectful and friendly with my friend - unhurried and treat her gently and with dignity. She says the food is excellent. Communication with her daughter and involvement also excellent. (It's hard to comment on'value for money' - it is expensive and I guess has to make a profit, but clearly money spent on good staff and the property).
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Peter D (Son of Resident/Service User) on Tuesday 7 November 2017.
The care home has a strong emphasis on care, compassion and support. I think this is probably the best possible place for my mother at this time in her life.
How likely would you be to recommend Woodpeckers? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent