Administration & Customer Support
When you join us to work in one of our care homes as an Administrator or Customer Support Advisor, you play an essential part in creating a warm, welcoming and friendly environment, not only for the residents but also their families and friends, ensuring they receive an exceptional service every day.
Administration & Reception
In this role, you will have the opportunity to develop a wide range of clerical and administrative skills. From answering phone calls with a smile in your voice to assisting the home manager with routine correspondence and enquiries, as well as ensuring that staff are familiar with training procedures and the daily operation of the home.
Strong literacy and numeracy skills are essential, as well as a good working knowledge of Microsoft Office, including Excel spreadsheets. It’s important that you are flexible, approachable, and well-organised with the ability to prioritise tasks and take appropriate action.
This role can be dynamic and fast-paced, requiring multitasking on a daily basis. Therefore, it’s essential that you are adaptable and able to prioritize tasks effectively.
Experience is desired, alongside a positive attitude, caring nature, and passion for helping others. You have the opportunity to make a significant impact on the lives of our residents and contribute to our home’s success.
“I love my job because it’s so different every day, it’s the hub of the home, it’s ‘the helpful desk’ service with a smile. Fast paced and challenging, there is never a dull moment. I am the go to desk, always happy to help. I LOVE MY JOB!” – Alison – Administrator at Belmore Lodge
Customer Support Advisor
Considering a move into nursing or residential care is a big decision at what is often a difficult time. There are so many elements that need to be factored in so those making the decision can be confident of making the right choice for their loved ones.
As a Customer Support Advisor, you play a crucial role in this process by providing vital information and support to those enquiring about our care homes and services. Balancing sales and customer service is essential, especially during this sensitive period.
Empathy and compassion are vital qualities for providing a positive experience for the enquirer. Your professional demeanour, along with excellent organisation skills, self-motivation, and a proven track record in a sales environment, will enable you to excel in this role.
Maintaining a high occupancy rate for our homes requires our Customer Support Advisors to nurture leads and provide an exceptional customer experience throughout the process. This includes arranging show-arounds for customers and professionals, engaging with the local community and professional contacts, organising and participating in home events, and being a Colten Care ambassador.
“I love my job because I am able to make a difference to peoples lives, reassuring them that their loved ones are safe and cared for. I get to be a part of our residents’ journey and build meaningful relationships with them and their loved ones.” – Charlotte – Customer Support Advisor at Brook View & Amberwood House
Progression Opportunities
At Colten Care, we are committed to helping our staff learn and grow, providing them with new and exciting opportunities in the world of care and beyond.
Regardless of your starting position, if you demonstrate potential for growth, we will develop your skills, enabling you to progress into more senior roles, as well as more technical areas such as Finance, IT, or HR. Alternatively, you may wish to explore opportunities in marketing or hospitality.
For instance, if you excel in a role as a receptionist administrator, you could progress into a Customer Support Advisor position, following sales and marketing training.
BE PART OF SOMETHING SPECIAL
Find the role that’s perfect for you. Join us and make a difference to our residents’ lives every day. If a career in elderly care is for you then you want to be part of the team at Colten Care.