Our Receptionist Administrators provide the initial welcoming face for visitors as they enter our homes. They are also typically the first voice that a caller will hear on the phone.
Watch our short film with Tina explaining the role of Administrator.
The responsibility to meet people with an atmosphere of warmth and friendliness is crucial in maintaining our reputation as a high-quality caring organisation.
That initial greeting is just the start however. Receptionist Administrators ensure all enquiries are dealt with in a professional and caring manner. That is part of the range of administrative support they provide to the Home Manager, Hotel Services and other operational team members.
Other activities for the Receptionist Administrator include dealing with correspondence, financial matters, residents’ appointments, supplier deliveries and input to management reports.
As well as providing administrative and reception support, our Guest Services Coordinators play an important role in marketing our homes to prospective residents and helping new residents settle-in.
The process of moving into a care home can be an emotional and worrying time so our Guest Services Coordinators work hard to ease this transition by assisting residents and their families with all their enquiries and paperwork.
What skills will I learn?
You will learn how to provide excellent customer care so that all residents, families and staff receive a consistently warm welcome whenever they come into the home.
You’ll create and maintain new office systems and processes for fast information and data retrieval and business and service quality reporting.
You will master a wide range of clerical and administrative skills from how to put a smile in your voice when taking calls and assisting your home manager with routine correspondence and enquiries, to ensuring that staff are aware of procedures for training and the running of the home.
You will gain a better understanding and knowledge of how we market ourselves so that we achieve full occupancy.
You will develop skills in use of Microsoft Office and other software applications.
What do I need to become a Receptionist or Administrator?
With previous experience* of administration and reception work, you are friendly kind, honest, reassuring and an effective communicator. You will have excellent customer service skills and share our goal of delivering excellence in person-centred care.
You will have excellent organisation, communication and time management skills and have knowledge and skills in using Microsoft Office applications.
* There may be some limited opportunities to join us as an Administrator through an Apprenticeship programme.
What can I aim for?
Fulfil the role of receptionist administrator well and you could step into a Guest Services Coordinator role with some sales and marketing training.
Wherever you start, as Receptionist, Administrator or Guest Services Coordinator, you will learn about every facet of running a home. Show us you have the talent for progression and we shall develop your skills so that you can step into a more senior position. We will have opportunities in more technical areas such as Finance, IT or HR. And if they don’t appeal then you could develop into marketing or hospitality roles.