Legal & Regulatory

Modern Slavery Statement


This statement sets out Colten Care Limited’s actions to understand all significant modern slavery risks relating to our business and to put in place steps to ensure there is no slavery or human trafficking in our own company and our supply chains. This statement is for the year ending 13th February 2022, in accordance with Section 54(1) of the Modern Slavery Act 2015.

As part of the private healthcare sector Colten Care Limited recognises it has a responsibility to take a robust approach to slavery and human trafficking.

Our Business

Colten Care provides residential, nursing and dementia care in 21 homes across Dorset, Hampshire, Wiltshire and West Sussex.

Our People

All employees at Colten Care Limited are required to follow the company’s compliance checks to ensure they have the right to work in the UK.


Colten Care has the following policies in place to demonstrate our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in our operations:

  • Whistleblowing
  • Code of conduct
  • Recruitment policy
  • Diversity

Colten Care is updating its contractual arrangements, where relevant, to stipulate that all our major recruitment suppliers:

  • Must comply with all applicable laws when providing services to Colten Care Limited;
  • Appropriate background checks must be carried out on all supplier personnel; and
  • Sub-contracting is generally prohibited without the express consent of Colten Care Limited.
Raising Awareness

As well as providing guidance, we are raising awareness of Modern Slavery issues for our recruiting managers by email communications or flyers. These will explain:

  • Basic principles of the Modern Slavery Act
  • Guidance on how to identify and prevent slavery and human trafficking
  • How to flag up potential slavery and human trafficking issues to the relevant people in the organisation
  • What external help is available e.g. the Modern Slavery helpline
Board Approval

I confirm that this statement has been approved by Colten Care Limited’s main Board.

Mark Aitchison
CEO and Finance Director

Gender Pay Report 2022

Under new legislation all UK employers with more than 250 employees are required to publish their gender pay gap to show the difference between average men’s pay and average women’s pay.

Gender Pay Figures

The information below shows our mean and median pay gaps, the bonus pay gap, the proportion of men and women in each quartile pay band, and the proportions of our employees who received a bonus in the year to 5th April 2022.

Pay and Bonus GapMeanMedian
Gender Pay Gap4.71%1.56%
Bonus Gap28.1%21.2%


Proportion of employees receiving a bonus


Proportion of men and women in each Quartile Band
Lower QuartileLower Middle QuartileUpper Middle QuartileUpper Quartile


Understanding the Gender Pay Gap

Colten Care Ltd has 1777 female employees (80.52%) AND 430 male employees (19.48%).  The proportion of women employed compared to men is broadly representative of the health and care sector as a whole.  The company applies equal pay across each of its job groups.  Despite a disparity in numbers of male and female employees the median pay gap of 1.56% and the mean pay gap of 4.71% is significantly lower than the ONS mean pay gap of 17.9%.

A larger proportion of women than men work in positions where a bonus was payable in April 2022.  There are far fewer men (37) than women (175) that received a bonus at the census date.

The proportion of women and men across the pay quartiles is reasonably even, except for the Upper  Quartile where the proportion of women decreases to 74.23% (against the overall average of 80.7%), and the proportion of men increases to 25.77% (against the overall average of 19.4%).  At the census date there was a higher proportion of men in trades’ positions and in technical support functions, such as IT, Property and Facilities Management.

Colten Care Ltd has policies and initiatives in place which demonstrate a continuing commitment to equality.

I confirm the data reported is accurate.

Karen Cahill

Human Resources Manager

March 2023

Section 172(1) statement – Year ended February 2023

Colten Care has two main websites on which the company values, promises and expectations are detailed in full and we recommend that interested parties visit these for more information about us as a company. These websites are, which details information for prospective residents and their families and, which provides information for staff and potential staff on available opportunities and the company itself. There are also microsites for each home that can be access from the main website. This report is available on the main website.

The Board of Colten Care meet frequently to consider the outlook of the company and any risk management strategies necessary, considering potential effects and consequences of decisions in both the long and short terms. There is also a shareholder policy to embrace environmental and social responsibilities and encourage innovation.

As a company, Colten Care pride ourselves on our high standards, achieving seven “Outstanding” ratings with CQC. There has been investment in the support team over the last few years to ensure that a top-quality service is provided to all residents and our home managers and other staff are supported in maintaining the standards we expect.

Colten Care stands by the promise of “Cherishing You”, aimed at everyone associated with the company, as well as 5 values: Friendly, Kind, Individual, Reassuring and Honest (details can be obtained from our website).

As part of our ongoing commitment to quality, we foster ongoing long-term relationships with suppliers. This also has a benefit with respect to price.

As a care operator, Colten understands that our employees are integral to our success as a business. Therefore, investment in our staff is one of the main priorities; ensuring that they are properly trained and have career opportunities, such as our senior care lead and nursing associate programmes, as well as other apprenticeships. The success of the induction programme that was implemented last year, allows Colten to better assist our new staff in settling into their new roles and providing the best care to our residents.  The learning and development team support all employees across the business and have invested in a platform that can be accessed by everyone to both ensure compliance and help the staff themselves.

Colten is also committed to an annual pay review for all staff and all staff are paid at least the ‘Real Living Wage. To further celebrate staff, the “Colten Champions” awards are held annually for employees that are considered exceptional. Nominations come from residents, relatives, staff members and third parties. The awards are now in their fifth year with the achievements of many individuals and teams from across the group being celebrated.

Community relationships are also important and Colten continues to support “tea and togetherness” mornings, where elderly people who might not have opportunities to socialise are able to come into a welcoming environment and chat to understanding people. Visits from friends and family of residents are also encouraged, in line with infection control procedures and minibus trips occur at least once a week, giving our residents the opportunity to safely leave their home and see the wider world. Colten Care also opens gardens to the public in order to support both community and charity events, including The National Garden Scheme.

Approved in the financial statements by R Otten


Whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you’d like more information about one of our beautiful homes, we’re here to help.