Admission Into Home

We understand what an overwhelming time it can be when admitting a loved one to a home. That’s why at Colten Care, our aim for all admissions, be they urgent, or planned, is to give you confidence, and reduce your stress.

Our Admissions Process

Our aim is to take the weight off your shoulders and simplify the process, giving you less to worry about.

Here’s what a typical admission to one of our care homes looks like, step by step:

Step 1 – Your initial enquiry, either by phone or online form, is where care needs are first discussed

Step 2 – We’ll invite you to view the home with a dedicated Customer Support Advisor, meet the Home Manager or Clinical Lead, discuss fees and any other requirements

Step 3 – If you wish to proceed, we’ll make contact with you to arrange a thorough, in-person,  free and non-obligational pre-assessment to assess the level of care required. An individualised care plan is created following assessment

Step 4 – If we’re able to meet your care needs, we’ll confirm the admission and fees with you and your loved one, agree an admission date, then take you through what personal items to bring on admission, such as clothing, photos, medication, and homely touches

Step 5 – Prior to admission, we’ll issue our Terms of Residence, invoice and consent forms

Step 6 – On the date of admission, we will have arranged everything to ensure a warm welcome to the resident’s new home, with everything taken care of

If you have any questions about the process of admitting a resident into our home, we would be more than happy to talk you through it over the phone. Give is a call on 01425 460985.

“The care at Kingfishers was exceptional. My darling husband was cared for with such compassion and respect.” – JUNE, WIFE OF RESIDENT AT KINGFISHERS


Whether you’d like an initial chat about the care we provide, you have a question about our all-inclusive fees, or you’d like more information about one of our beautiful homes, we’re here to help.