Review submitted by Rosemary B (Wife of Resident/Service User) on Wednesday 24 March 2021. Review relates to March 2021.
My husband was admitted to Wellington Grange in February 2021. The manager and her team made him feel very welcome. The care he received was wonderful. The staff were very attentive to him and I really could not have chosen a better place for my husband to be. He became unwell and passed away, last weekend. The care my husband, myself and my family have received has been outstanding. I cannot recommend Wellington Grange highly enough.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Gillian B (Resident / Service User) on Wednesday 24 March 2021. Review relates to March 2021.
Wellington Grange provided the perfect haven for me following my fractured hip surgery. I have made a very quick recovery and I think this is due to the rest and care I have received here. Obviously, with COVID restrictions isolation was not a perfect experience, but everyone made the effort to get me through it. My husband came two for 2 weeks respite and he too has improved in health and spirits.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sally V (Resident / Service User) on Wednesday 3 February 2021. Review relates to January 2021.
Undoubtedly, the care I have received at Wellington Grange has greatly helped my recovery from a broken shoulder. I have been made comfortable, been lovely and warm and well fed. The staff and residents have been very friendly and there is always plenty to do - a varied games/activity programme. Good for vitality.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by V W (Resident / Service User) on Wednesday 6 January 2021. Review relates to December 2020.
I have been extremely pleased with every angle of my treatment.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John W (Resident / Service User) on Wednesday 25 November 2020. Review relates to November 2020.
This is an excellent establishment/provider.
Building and public rooms are clean and bright.
Bedrooms and their facilities are good.
Meals are healthy and appetising.
There is not and should be a welcome letter/paper on arrival. It should cover (for the new resident) all aspects of living here.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila C (Resident / Service User) on Friday 20 November 2020. Review relates to November 2020.
I have only been here for a short while. I am impressed with what has been done and am very happy to recommend.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jennifer B (Resident / Service User) on Friday 20 November 2020. Review relates to November 2020.
Excellent, caring, kind and very efficient staff.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila C (Resident / Service User) on Thursday 12 November 2020. Review relates to November 2020.
Have not been here long, but everyone seems friendly enough and sociable.
Very comfortable rooms.
How likely would you be to recommend Wellington Grange? Likely
- Care / Support: Excellent
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Sheila B (Resident / Service User) on Wednesday 4 November 2020. Review relates to October 2020.
I cannot fault them.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jean M (Resident / Service User) on Tuesday 27 October 2020. Review relates to October 2020.
I am still reasonably mobile and have enjoyed the lovely garden, the caring staff, the cinema facilities and the hairdresser and nail beautician.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Joan V (Resident / Service User) on Friday 9 October 2020. Review relates to October 2020.
I am content - everything is good.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Elsie T (Resident / Service User) on Wednesday 7 October 2020. Review relates to October 2020.
I feel contented and staff are excellent.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C E (Resident / Service User) on Tuesday 29 September 2020. Review relates to September 2020.
Excellent - conditions, staff, care and food.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J B (Resident / Service User) on Wednesday 19 August 2020. Review relates to August 2020.
I think it's ideal.
Everything is fine in the home.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P S (Resident / Service User) on Friday 7 August 2020.
Wellington Grange is a marvellous care home. Staff 100%. I hope I may come back one day.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Paul S (Son of Resident/Service User) on Monday 4 May 2020. Review relates to April 2020.
My mother became a resident at Wellington Grange in June 2016, shortly after the home was opened. The manager and reception staff are very friendly and welcoming; all of the care staff and nurses are extremely caring, and the housekeeping staff provide an excellent service. The chef's and catering staff provide top-class meals with a good choice and attention to individual residents requirements, especially when my mother has been unwell when they have provided food to tempt her to eat something. There are plenty of activities run by the helpful and caring activities team. All of the staff are so friendly, making it really like a home from home for my mother.
The home is a lovely environment, with a great garden for residents to relax in. Around seven years ago, I had an experience of another care home, and all of the above comments could also be applied to as well, which is a great reflection on the care home providers.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Neil H (Son of Resident/Service User) on Thursday 30 April 2020. Review relates to April 2020.
I cannot sing the praises of Wellington Grange highly enough. Before my father entered the home some three years ago, I had a very jaundiced view of care homes: this has been totally dispelled for a variety of reasons - the wonderful caring atmosphere, friendly staff, the attention to detail, the overall service environment plus of course, the very attractive physical surroundings, both the inside and the well-maintained and delightful garden. Also, it is perhaps incredible to say that I am not aware of a single ground for complaint over the entire period, which is now quite lengthy, of my father's stay at Wellington Grange. I think above all it is the professionalism that really counts most - at the end of the day one is entrusting the health and well-being of one's own parent to an outside organisation, and it is the ability to trust that one's parent's best interests are always at the forefront of what goes on on a day-to-day basis; that is the most reassuring element.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by C A (Resident / Service User) on Tuesday 28 April 2020. Review relates to April 2020.
Wellington Grange is a very comfortable and attractively decorated building with a beautiful and well-fenced garden. It is very efficiently run. But above all, it has an extremely kind and caring staff who work above and beyond the call of duty to make it a happy home.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by R B (Resident / Service User) on Tuesday 28 April 2020. Review relates to April 2020.
Excellent, particularly service and especially at such a difficult political time.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by D E (Resident / Service User) on Thursday 16 April 2020.
When I came to Wellington Grange three years ago I was very impressed with the friendly welcome shown by all the staff and this attitude has been maintained. Until the coronavirus, a minibus was available twice a week for trips to the countryside and lunches at local restaurants and this was greatly enjoyed. I had to sell my bungalow so that I could live at Wellington Grange and at 95 I am hoping my money will last.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by S B (Son of Resident/Service User) on Friday 20 March 2020. Review relates to March 2020.
Mum has now completed her first three months at the wonderful Grange. She found the transition from living independently alone for over 20 years quite a challenge. All the staff have been incredibly supportive and genuinely treat Mum like their own family loved one. She now speaks of The Grange as her home, is very happy, and her health has visibly improved. What a wonderful place to live out the last phase of your life!
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lucy B (Daughter of Resident/Service User) on Tuesday 11 February 2020. Review relates to December 2019.
My mother was one of the first residents when Wellington Grange opened in 2016. She found the adjustment to living in a home difficult and the staff dealt with her frustrations with patience and humour. As she became increasingly disabled with failing sight and declining mobility they continued to encourage her to take an active part in the life of the home. But was in the last week of her life after Christmas 2019 that we were able to fully appreciate the extent of the care. The number of carers who came to say goodbye as she gradually slipped away over a few days was a tribute to their commitment to the residents and the medical care she received was exemplary. We were so grateful that she was able to die peacefully in her own room, surrounded by her own things - as the nurses said 'our aim is to keep her out of hospital, out of pain, and out of distress'. The care and support we received was wonderful as well as a long life (she was 99) came to a dignified and graceful end.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Gerry P (Daughter-in-law of Resident/Service User) on Thursday 16 May 2019. Review relates to April 2019.
Wellington Grange is a beautiful, purpose-built home with a very welcoming atmosphere. The staff are so caring, absolutely second to none. The bedrooms and the communal rooms are individually furnished to a very high standard, varied artwork on the walls make it easy to recognise where you are in the building. The dining rooms are light, very welcoming and the meals are excellent. There is a beautiful, relaxing, spacious garden which always has lots of seasonal interest where residents can enjoy a quiet afternoon, a chat with friends or family or one of the many events that take place. My father-in-law was 100 on arrival and spent the last 18 months of his life at this home and I cannot fault it. We were always made most welcome at any time and felt great support for him and for us in both his life there and eventually his death. We feel so fortunate to have experienced this level of care for my father-in-law and to have met so many lovely people there, both staff and residents.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent