Review submitted by S B (Son of Resident/Service User) on Friday 20 March 2020. Review relates to March 2020.
Mum has now completed her first three months at the wonderful Grange. She found the transition from living independently alone for over 20 years quite a challenge. All the staff have been incredibly supportive and genuinely treat Mum like their own family loved one. She now speaks of The Grange as her home, is very happy, and her health has visibly improved. What a wonderful place to live out the last phase of your life!
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Lucy B (Daughter of Resident/Service User) on Tuesday 11 February 2020. Review relates to December 2019.
My mother was one of the first residents when Wellington Grange opened in 2016. She found the adjustment to living in a home difficult and the staff dealt with her frustrations with patience and humour. As she became increasingly disabled with failing sight and declining mobility they continued to encourage her to take an active part in the life of the home. But was in the last week of her life after Christmas 2019 that we were able to fully appreciate the extent of the care. The number of carers who came to say goodbye as she gradually slipped away over a few days was a tribute to their commitment to the residents and the medical care she received was exemplary. We were so grateful that she was able to die peacefully in her own room, surrounded by her own things - as the nurses said 'our aim is to keep her out of hospital, out of pain, and out of distress'. The care and support we received was wonderful as well as a long life (she was 99) came to a dignified and graceful end.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Satisfactory
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Doris E (Resident / Service User) on Friday 2 August 2019. Review relates to July 2019.
Welling Grange is quite a happy and friendly home The staff are always very cheerful and helpful. The food is quite good and the chef comes every lunchtime to check the meals are enjoyable. There is a lovely garden and the gardener, who works very hard, is always prepared to answer any questions we may have.
How likely would you be to recommend Wellington Grange? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Satisfactory
- Safety / Security: Good
- Value for Money: Satisfactory
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by Gerry P (Daughter-in-law of Resident/Service User) on Thursday 16 May 2019. Review relates to April 2019.
Wellington Grange is a beautiful, purpose-built home with a very welcoming atmosphere. The staff are so caring, absolutely second to none. The bedrooms and the communal rooms are individually furnished to a very high standard, varied artwork on the walls make it easy to recognise where you are in the building. The dining rooms are light, very welcoming and the meals are excellent. There is a beautiful, relaxing, spacious garden which always has lots of seasonal interest where residents can enjoy a quiet afternoon, a chat with friends or family or one of the many events that take place. My father-in-law was 100 on arrival and spent the last 18 months of his life at this home and I cannot fault it. We were always made most welcome at any time and felt great support for him and for us in both his life there and eventually his death. We feel so fortunate to have experienced this level of care for my father-in-law and to have met so many lovely people there, both staff and residents.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by N F (Son of Resident/Service User) on Tuesday 12 March 2019. Review relates to February 2019.
Both our parents stayed in the final stages of their lives and were extremely well looked after, in comfort and with great compassion.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Greg F (Son of Resident/Service User) on Friday 8 March 2019. Review relates to February 2019.
Wellington Grange looked after my mother extremely well, providing end-of-life care when she had just lost her husband (also a former Wellington Grange resident). The staff were unfailingly professional and kind. They were adaptable to Mum's fast-changing needs and always had time to discuss her care and find new ways to make her more comfortable. As visiting family, we came to see Wellington Grange as a second home where we always had a warm welcome. Highly recommended.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Melanie B (Vicar / Church Minister) on Tuesday 12 February 2019. Review relates to January 2019.
The house is always clean and tidy the staff are always friendly and polite and nothing is too much bother for them. The residents that I see or meet are always happy, clean and well looked after.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jennifer B (Resident / Service User) on Tuesday 15 January 2019. Review relates to January 2019.
This is a nursing home and care home of high excellence with very dedicated and understanding staff who are sympathetic to the needs of residents who are less fortunate in health than themselves.
I would highly recommend it to others and would say that my own experience was most uplifting and comforting.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alan K (Son-in-law of Resident/Service User) on Thursday 3 January 2019. Review relates to December 2018.
My father-in-law has been at Wellington Grange for a couple of years now and in that time has received the very best care.
The home is very well designed and easily the best locally. The standout has to be the staff who go the extra mile for my relative and also me when I visit.
I'd recommend Wellington Grange without hesitation.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Penelope T (Resident / Service User) on Friday 14 December 2018. Review relates to December 2018.
My first impression of Wellington House was the warmth and friendliness of all staff as I went through the front door.
The caring kindness of all from:-
The administrative staff who listen and deal with any request for my well being.
The caring staff who comfort with a kind word or gentle gesture and help organise my day.
The housekeeping staff, keeping my room immaculate and lifting my spirits with good-humoured chat.
The laundry staff who wash and iron my clothes beautifully.
The catering staff, largely responsible for my return to good health with monitored daily menus and cheerful staff bringing my meals.
The nursing and auxiliary staff supplying medication, comfort and advice when needed.
The gardener who made the loss of my own garden bearable by chatting in the beautiful gardens.
Small rooms provide areas of peace and throughout where family and friends can meet for tea and cakes. Larger rooms provide space for meetings and activities.
I hope to remain at Wellington Grange to enjoy the care and comfort of a quite exceptional place. I speak from 40 years of professional nursing, physiotherapy and administrative experience.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P S (Resident / Service User) on Tuesday 4 December 2018. Review relates to November 2018.
This has been my second month with Wellington Grange.
I am full of admiration, staff, carers and domestics all are 100% dedicated.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by E D (Respite Resident/Service User) on Wednesday 8 August 2018. Review relates to June 2018.
Having stayed a full month for respite at The Wellington Grange, I would not hesitate to recommend it. It is very well appointed and all the facilities are very good.
The surroundings and furnishings are all very pleasant and give you the feel of being in a hotel at the same time as retaining a sense of home.
The staff are always smiling and ready to help and the food is good too and caters according to your requirements.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Reggie S (Resident / Service User) on Wednesday 25 July 2018. Review relates to July 2018.
I was brought into Wellington Grange as I had collapsed outside my flat. I have been looked after so well that my recovery has been quite rapid. I am now going home feeling much better. The staff here are all kind and very helpful and I shall miss the company. I would like to say "Thank you" to all of them.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Patricia D (Respite Resident/Service User) on Thursday 28 June 2018. Review relates to June 2018.
From the moment one enters this care home one feels 'here is a 5-star hotel with medical cover' and nothing and no one changes this view. My experience was so good I am hopeful of returning in September for another spell of respite!
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Christopher L (Friend of Resident/Service User) on Thursday 24 May 2018. Review relates to May 2018.
By far the best home I have visited. Great staff always smiling. Well done everyone.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J G (Resident / Service User) on Friday 18 May 2018.
Excellent service, very good food.
How likely would you be to recommend Wellington Grange? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S P (Resident / Service User) on Wednesday 16 May 2018. Review relates to May 2018.
Very helpful and kindly. Good food. Pleasant atmosphere. Lovely hairdresser and manicurist.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good