Review submitted by Katrina S (Wife of Resident/Service User) on Wednesday 30 March 2022. Review relates to December 2021.
Could not praise the staff enough. Never came into contact with anyone who was not polite, friendly and always prepared to go the extra mile. Nothing was ever too much trouble. They all do an amazing job.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane R (Daughter of Resident/Service User) on Thursday 27 January 2022. Review relates to January 2022.
What more can I say than a huge thank you to all the staff at Wellington Grange for my mother's brief but meaningful stay. From the moment the manager stepped through the door, our minds were put at rest regarding the best place for my mother to spend her last few days. They were thorough, obliging and helpful, and may anyone reading this be reassured that this home is second to none.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Penny R (Daughter of Resident/Service User) on Thursday 6 January 2022. Review relates to November 2021.
We feel very fortunate to have found Wellington Grange in Chichester as it is such a lovely and caring home for our parents. My stepmother was able to spend her last few weeks together with my father, receiving all the care she needed and avoiding being in a hospital ward which was her worst nightmare. All the family and my father have been so well supported and he has permanently settled in very happily, says the food is excellent and all the staff are so kind, caring and professional.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Louise H (Wife of Resident/Service User) on Saturday 25 December 2021. Review relates to November 2021.
My husband really enjoyed being at Wellington Grance, his room was a delight and he settled in very quickly. He particularly enjoyed the meals, especially the fish and the kitchen staff made great efforts to obtain the special cutlery that he needed. The personal care he was given was extensive and continuous. The staff were very kind and helpful despite his huge need for assistance in the latter weeks. The lead medical nurse supervised his care constantly and it was a relief to find such excellent help and skill.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Ian N (Respite Resident/Service User) on Friday 21 May 2021. Review relates to May 2021.
From initial contact through check-in my stay to check-out, I found the whole process very easy and all the staff superb in how they deal with all the residents in Wellington Grange. Wellington Grange is a very friendly home and I would highly recommend it to anyone considering respite or expert care. The kid ribs were great.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Carol W (Respite Resident/Service User) on Tuesday 18 May 2021. Review relates to May 2021.
I have spent two weeks respite, and I can honestly say that I have never found such a lovely, warm, caring, friendly bunch of people. The call bell is silent, so no ringing driving everyone mad! There is never a long wait for a carer, and they are always happy to help. The food was lovely, good choice and quality. I didn't get to mix with other residents due to Covid quarantine. I would, without hesitation, recommend Wellington Grange.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Rosemary B (Wife of Resident/Service User) on Wednesday 24 March 2021. Review relates to March 2021.
My husband was admitted to Wellington Grange in February 2021. The manager and her team made him feel very welcome. The care he received was wonderful. The staff were very attentive to him and I really could not have chosen a better place for my husband to be. He became unwell and passed away, last weekend. The care my husband, myself and my family have received has been outstanding. I cannot recommend Wellington Grange highly enough.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Gillian B (Resident / Service User) on Wednesday 24 March 2021. Review relates to March 2021.
Wellington Grange provided the perfect haven for me following my fractured hip surgery. I have made a very quick recovery and I think this is due to the rest and care I have received here. Obviously, with COVID restrictions isolation was not a perfect experience, but everyone made the effort to get me through it. My husband came two for 2 weeks respite and he too has improved in health and spirits.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Sally V (Resident / Service User) on Wednesday 3 February 2021. Review relates to January 2021.
Undoubtedly, the care I have received at Wellington Grange has greatly helped my recovery from a broken shoulder. I have been made comfortable, been lovely and warm and well fed. The staff and residents have been very friendly and there is always plenty to do - a varied games/activity programme. Good for vitality.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by V W (Resident / Service User) on Wednesday 6 January 2021. Review relates to December 2020.
I have been extremely pleased with every angle of my treatment.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by John W (Resident / Service User) on Wednesday 25 November 2020. Review relates to November 2020.
This is an excellent establishment/provider.
Building and public rooms are clean and bright.
Bedrooms and their facilities are good.
Meals are healthy and appetising.
There is not and should be a welcome letter/paper on arrival. It should cover (for the new resident) all aspects of living here.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila C (Resident / Service User) on Friday 20 November 2020. Review relates to November 2020.
I have only been here for a short while. I am impressed with what has been done and am very happy to recommend.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Jennifer B (Resident / Service User) on Friday 20 November 2020. Review relates to November 2020.
Excellent, caring, kind and very efficient staff.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Sheila C (Resident / Service User) on Thursday 12 November 2020. Review relates to November 2020.
Have not been here long, but everyone seems friendly enough and sociable.
Very comfortable rooms.
- Care / Support: Excellent
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Good
- Treated with Dignity: Excellent
Review submitted by Sheila B (Resident / Service User) on Wednesday 4 November 2020. Review relates to October 2020.
I cannot fault them.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Jean M (Resident / Service User) on Tuesday 27 October 2020. Review relates to October 2020.
I am still reasonably mobile and have enjoyed the lovely garden, the caring staff, the cinema facilities and the hairdresser and nail beautician.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Joan V (Resident / Service User) on Friday 9 October 2020. Review relates to October 2020.
I am content - everything is good.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by Elsie T (Resident / Service User) on Wednesday 7 October 2020. Review relates to October 2020.
I feel contented and staff are excellent.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by C E (Resident / Service User) on Tuesday 29 September 2020. Review relates to September 2020.
Excellent - conditions, staff, care and food.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by J B (Resident / Service User) on Wednesday 19 August 2020. Review relates to August 2020.
I think it's ideal.
Everything is fine in the home.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent
Review submitted by P S (Resident / Service User) on Friday 7 August 2020.
Wellington Grange is a marvellous care home. Staff 100%. I hope I may come back one day.
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Experience: Excellent
- Treated with Dignity: Excellent