Review submitted by Gerry P (Daughter-in-law of Resident/Service User) on Thursday 16 May 2019. Review relates to April 2019.
Wellington Grange is a beautiful, purpose-built home with a very welcoming atmosphere. The staff are so caring, absolutely second to none. The bedrooms and the communal rooms are individually furnished to a very high standard, varied artwork on the walls make it easy to recognise where you are in the building. The dining rooms are light, very welcoming and the meals are excellent. There is a beautiful, relaxing, spacious garden which always has lots of seasonal interest where residents can enjoy a quiet afternoon, a chat with friends or family or one of the many events that take place. My father-in-law was 100 on arrival and spent the last 18 months of his life at this home and I cannot fault it. We were always made most welcome at any time and felt great support for him and for us in both his life there and eventually his death. We feel so fortunate to have experienced this level of care for my father-in-law and to have met so many lovely people there, both staff and residents.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by N F (Son of Resident/Service User) on Tuesday 12 March 2019. Review relates to February 2019.
Both our parents stayed in the final stages of their lives and were extremely well looked after, in comfort and with great compassion.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Greg F (Son of Resident/Service User) on Friday 8 March 2019. Review relates to February 2019.
Wellington Grange looked after my mother extremely well, providing end-of-life care when she had just lost her husband (also a former Wellington Grange resident). The staff were unfailingly professional and kind. They were adaptable to Mum's fast-changing needs and always had time to discuss her care and find new ways to make her more comfortable. As visiting family, we came to see Wellington Grange as a second home where we always had a warm welcome. Highly recommended.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Melanie B (Vicar / Church Minister) on Tuesday 12 February 2019. Review relates to January 2019.
The house is always clean and tidy the staff are always friendly and polite and nothing is too much bother for them. The residents that I see or meet are always happy, clean and well looked after.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jennifer B (Resident / Service User) on Tuesday 15 January 2019. Review relates to January 2019.
This is a nursing home and care home of high excellence with very dedicated and understanding staff who are sympathetic to the needs of residents who are less fortunate in health than themselves.
I would highly recommend it to others and would say that my own experience was most uplifting and comforting.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Alan K (Son-in-law of Resident/Service User) on Thursday 3 January 2019. Review relates to December 2018.
My father-in-law has been at Wellington Grange for a couple of years now and in that time has received the very best care.
The home is very well designed and easily the best locally. The standout has to be the staff who go the extra mile for my relative and also me when I visit.
I'd recommend Wellington Grange without hesitation.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Penelope T (Resident / Service User) on Friday 14 December 2018. Review relates to December 2018.
My first impression of Wellington House was the warmth and friendliness of all staff as I went through the front door.
The caring kindness of all from:-
The administrative staff who listen and deal with any request for my well being.
The caring staff who comfort with a kind word or gentle gesture and help organise my day.
The housekeeping staff, keeping my room immaculate and lifting my spirits with good-humoured chat.
The laundry staff who wash and iron my clothes beautifully.
The catering staff, largely responsible for my return to good health with monitored daily menus and cheerful staff bringing my meals.
The nursing and auxiliary staff supplying medication, comfort and advice when needed.
The gardener who made the loss of my own garden bearable by chatting in the beautiful gardens.
Small rooms provide areas of peace and throughout where family and friends can meet for tea and cakes. Larger rooms provide space for meetings and activities.
I hope to remain at Wellington Grange to enjoy the care and comfort of a quite exceptional place. I speak from 40 years of professional nursing, physiotherapy and administrative experience.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P S (Resident / Service User) on Tuesday 4 December 2018. Review relates to November 2018.
This has been my second month with Wellington Grange.
I am full of admiration, staff, carers and domestics all are 100% dedicated.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by E D (Respite Resident/Service User) on Wednesday 8 August 2018. Review relates to June 2018.
Having stayed a full month for respite at The Wellington Grange, I would not hesitate to recommend it. It is very well appointed and all the facilities are very good.
The surroundings and furnishings are all very pleasant and give you the feel of being in a hotel at the same time as retaining a sense of home.
The staff are always smiling and ready to help and the food is good too and caters according to your requirements.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Good
- Treated with Dignity: Excellent
Review submitted by Reggie S (Resident / Service User) on Wednesday 25 July 2018. Review relates to July 2018.
I was brought into Wellington Grange as I had collapsed outside my flat. I have been looked after so well that my recovery has been quite rapid. I am now going home feeling much better. The staff here are all kind and very helpful and I shall miss the company. I would like to say "Thank you" to all of them.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Patricia D (Respite Resident/Service User) on Thursday 28 June 2018. Review relates to June 2018.
From the moment one enters this care home one feels 'here is a 5-star hotel with medical cover' and nothing and no one changes this view. My experience was so good I am hopeful of returning in September for another spell of respite!
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Christopher L (Friend of Resident/Service User) on Thursday 24 May 2018. Review relates to May 2018.
By far the best home I have visited. Great staff always smiling. Well done everyone.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J G (Resident / Service User) on Friday 18 May 2018.
Excellent service, very good food.
How likely would you be to recommend Wellington Grange? Likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by S P (Resident / Service User) on Wednesday 16 May 2018. Review relates to May 2018.
Very helpful and kindly. Good food. Pleasant atmosphere. Lovely hairdresser and manicurist.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Yvonne D (Resident / Service User) on Thursday 8 March 2018. Review relates to February 2018.
Wellington Grange was exceptional I cannot fault it in any way. Lovely food, decor, communal rooms, bedrooms, reception, staff, care staff, hairdresser, nail bar and the Bistro deserves a special mention. In short a five star hotel.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jane N (Respite Resident/Service User) on Thursday 8 March 2018. Review relates to February 2018.
Delightful atmosphere. So caring and understanding. Welcoming staff at all levels. Charming individual furnishings. More like a 'family' hotel. Menus so well thought out. Extremely kind all round. Treated as an individual!!!
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Dennis L (Resident / Service User) on Sunday 4 March 2018. Review relates to February 2018.
Very pleased with everything here during my stay. My room was comfortable and the activities and food were excellent.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Virginia S (Respite Resident/Service User) on Thursday 1 March 2018. Review relates to December 2017.
My stay here has been good. I came here in need of rest and recuperation after an accident in my car. I received understanding and sympathy in a quiet and empathetic atmosphere which has helped to restore my confidence, though my memory is still affected.
My room is comfortable and well furnished in every way. The staff are all helpful and understanding and I am impressed with how much is organised for the invested and well-being of the clients. I would certainly come back should I need to and recommend the home to friends.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Good
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Pamela M (Resident / Service User) on Friday 12 January 2018. Review relates to January 2018.
June 2016 - understandably needing respite, my caring companion transported me to nearby Wellington Grange, a newly built care and nursing home. Being impressed, I booked 2 weeks respite and made the major decision to move in opposite the convenient life and looking out onto Oaklands Park, adjacent to the Festival Theatre.
My chosen furniture, from my dear flat for sale, fitted into the appropriate spaces in my new abode. My favourite pictures and photographs were duly and carefully hung, by our handy maintenance chap, to whom I now feel attached, through monthly checks of all equipment.
Appreciation is maintained for all the caring staff, as reflected in my poetry to be published for circulation around all 21 of the groups care homes.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Good
Review submitted by Laura K (Niece of Resident/Service User) on Thursday 4 January 2018. Review relates to December 2017.
Wellington Grange came to my attention because my uncle needed respite care immediately. I found the admission staff very helpful and sensible. They coordinated with the hospital very efficiently. The level of care on the nursing floor has been excellent. I have found all the staff very friendly and willing. They seem very caring and professional. I am grateful to all the staff at Wellington Grange for their kindness and consideration at this difficult and sad time for my uncle and myself.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Satisfactory
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by L D (Resident / Service User) on Thursday 14 December 2017. Review relates to November 2017.
I have had an extremely thoughtful experience. Everyone has been really attentive. Thank you.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by J G (Friend of Resident/Service User) on Monday 11 December 2017. Review relates to November 2017.
I have had an extremely enjoyable time visiting a friend at Wellington Grange. The staff were excellent with perfect social skills. I would like to comment that the lady at reception was so friendly. The dining room assistant was really energetic and so professional during lunch. The food was delicious and he made the experience really pleasant. I felt that my friend was living in a place that I would also like to be in if there was the need.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Ann B (Resident / Service User) on Tuesday 31 October 2017. Review relates to October 2017.
Happy atmosphere. Excellent reception staff. Caring night and day staff.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by John W K (Resident / Service User) on Friday 27 October 2017. Review relates to October 2017.
I'm very happy here. I've enjoyed cruise week immensely.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Michael F (Resident / Service User) on Friday 29 September 2017. Review relates to September 2017.
Very high standard of facilities. Cheerful and pro-active staff. Excellent and appropriately varied food in the Bistro. Pleasant gardens for a stroll on a sunny day.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Barbara M (Respite Resident/Service User) on Wednesday 20 September 2017. Review relates to August 2017.
I was so happy and hope I was able to help a few people whilst there, as always tried to be cheerful. I greatly appreciated all your staff who were all so kind.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by P H (Resident / Service User) on Tuesday 22 August 2017. Review relates to August 2017.
From my date of arrival, I have received excellent care and attention. I can't offer any criticism.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Excellent
- Rooms: Excellent
- Facilities: Good
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Good
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Jose A (Resident / Service User) on Tuesday 22 August 2017. Review relates to August 2017.
I have been staying at Wellington Grange since the end of May 2016 and I have been very happy here. The staff are lovely and most of the inmates are lovely as well. We are fed and watered extremely well and activities are excellent. Very happy to be here but would rather be at home with my husband but that's not possible since he has died. Will stay here for the rest of my life. Family happy too.
How likely would you be to recommend Wellington Grange? Likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by J W (Resident / Service User) on Tuesday 22 August 2017. Review relates to August 2017.
It was a big step to take and I didn't like it at first but love it now. Everything is caring, good and lovely residents it's like a big family we all help one another.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Excellent
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by D P (Resident / Service User) on Tuesday 22 August 2017. Review relates to August 2017.
Friendly approachable, reassuring comfortable and welcomed by all.
Enjoyable trips from Chichester. Good food.
Lots of thought and consideration went into the new building.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Excellent
- Staff: Excellent
- Management: Excellent
- Rooms: Good
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent
Review submitted by Doris E (Wife of Resident/Service User) on Monday 21 August 2017. Review relates to August 2017.
I have found all the staff very friendly and helpful. My room is comfortable and serviced each day and the food is enjoyable and adequate.
There are varied activities during the day and the outings are enjoyable.
The care and attention my husband received during his six-week stay until his death in April was all that I could have hope for.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Good
- Management: Good
- Rooms: Good
- Facilities: Good
- Cleanliness: Good
- Food & Drink: Good
- Activities: Good
- Safety / Security: Good
- Value for Money: Good
- Overall Standard: Good
- Treated with Dignity: Good
Review submitted by D K (Resident / Service User) on Thursday 17 August 2017. Review relates to August 2017.
I find the place outstanding. We are fortunate in that the building and furnishings are brand new. The garden is amazing after only 18months.
How likely would you be to recommend Wellington Grange? Extremely likely
- Care / Support: Good
- Staff: Excellent
- Management: Good
- Rooms: Excellent
- Facilities: Excellent
- Cleanliness: Excellent
- Food & Drink: Excellent
- Activities: Good
- Safety / Security: Excellent
- Value for Money: Excellent
- Overall Standard: Excellent
- Treated with Dignity: Excellent