Testimonials

1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.




  • From the first call I made to Court Lodge, I was assured I was taking the right steps for my mother after a long stay in hospital.  This has proved to be exactly the case and I have already recommended Court Lodge to a colleague. The level of care, attention to detail and desire of the entire team to deliver dignity, warmth and compassion is extraordinary with laughter ringing out from the coffee room, dining room and garden on a sunny day. My mother has enjoyed trips around the magnificent grounds in her wheelchair, having her hair washed, her nails trimmed and looks so pretty in her clean, freshly ironed clothes. The companions are full of joy, the nursing team is sincere and competent. The menu is exceptional and all the food I have seen is fresh and enticing.
    Daughter of Resident at Court Lodge

    28 June 2021
  • The staff are caring, professional and friendly. The home is very well equipped and they provide all the adaptations I need.
    Resident at Canford Chase

    25 June 2021
  • First rate, personally I wouldn't want to be anywhere else.
    Resident at Canford Chase

    25 June 2021
  • I cannot say a bad word, everyone is very helpful. The food is very good and the service excellent.
    Resident at Canford Chase

    25 June 2021
  • My mother's care has been excellent throughout a difficult period for herself and the Covid period. I would recommend this home to any prospective resident and their families.
    Son of Resident at Bourn View

    30 June 2021
  • My father has been in Abbey View twice recently on short stays and I cannot fault the care and support he has received both times.  The home has a lovely feel with a very professional and caring staff who go the extra mile to help.  I would not have wanted him to be anywhere else.  Thank you so much.
    Daughter of Resident at Abbey View

    28 June 2021
  • My mother became a resident in August 2019. Recently bereaved with some health and memory issues, the Newstone House team settled her in, got her to the best health she has enjoyed for several years and made her feel safe, secure and settled. Warm welcomes are always extended to the family, staff are plentiful and proactive in providing updates of both health and wellbeing and nothing is too much trouble. She is stimulated in ways we could never have achieved keeping at her former home with visiting carers support.  Throughout Covid, the team has been superb in keeping residents safe while doing their utmost in lockdown to enable relatives to have regular and quality contact by virtual means. The environment of Newstone House is amazing, decor, food and activities are first class. I feel confident my mother is enjoying the best possible lifestyle she can and is being cared for with warmth and compassion and a real understanding of her as a person. I truly wish there were more care homes like this.
    Daughter of Resident at Newstone House

    30 June 2021
  • This has undoubtedly been a difficult year for both residents and staff in residential care. The staff have sought to make life as rich as possible for their residents and have done an excellent job. They are unfailing caring and tailor their care to each individual resident as far as they are allowed to with Covid-19 restrictions. As hard as it is to have my husband in residential care, I am in no doubt that this is the best place he could be. Thank you to all at St Catherines View and the group who have kept up useful communication about changing protocols. 
    Wife of Resident at St Catherines View

    25 June 2021
  • My husband entered St Catherines View during lockdown.  All the staff helped to make the experience a good one.  Since then, he has settled well into a compassionate and caring home, where he has been made welcome and comfortable. Communication between carers and families is excellent. 
    Wife of Resident at St Catherines View

    28 June 2021
  • My mother stayed in Avon Reach after a fall when care at home was not enough. The care and attention she received was excellent for her three weeks respite. My mother found everyone kind, patient and attentive. She thoroughly enjoyed the food, activities and ambience. She returned home refreshed, positive and with a spring in her step. Many thanks to all.
    Daughter of Resident at Avon Reach 

    28 June 2021