Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "

    I would like to thank all the staff at Wellington Grange for the excellent care that they have provided for my mother over the years and especially their care and compassion during the past very difficult lockdown moths.
    Daughter of Resident at Wellington Grange
    "

    02 June 2020
  • "

    Wellington Grange is a very comfortable and attractively decorated building with a beautiful and well fenced garden. It is very efficiently run. But above all, it has an extremely kind and caring staff who work above and beyond the call of duty to make it a happy home.
    Resident at Wellington Grange
    "

    02 June 2020
  • "

    My mother became a resident at Wellington Grange in 2016, shortly after the home opened. The manager and reception staff are very friendly and welcoming; all of the care staff and nurses are extremely caring, and the housekeeping staff provide an excellent service. The chef’s and catering staff provide top-class meals with a good choice and attention to individual resident’s requirements. The home is a lovely environment, with great garden for residents to relax in.
    Son of Resident at Wellington Grange 
    "

    02 June 2020
  • "

    Thank you so much for the update. I’m glad that communal areas can be accessed again and as you say this should help my mother to understand the time of day again. Thank you everyone for the help they give her. I appreciate your care very much.
    Daughter of Resident at Whitecliffe House
    "

    02 June 2020
  • "

    Thank you for getting Mum downstairs and joining in the songs.
    Daughter of Resident at Whitecliffe House
    "

    02 June 2020
  • "

    I wish to place on record my appreciation for the wonderful care all your staff provided for my friend during his stay with you. Everyone was kind courteous and sensitive to his needs and he could not have been in a better place for his final days.
    Friend of Ex Resident at Whitecliffe House
    "

    02 June 2020
  • "

    It was with great pleasure that I received from you personally, the gift box of treasures, especially the CD of the Fernhill choir – beautiful. I fully appreciate the fact that you all have kept my husband safe and well during this COVID-19 horror while he is in respite with you at Fernhill.
    Wife of Respite Resident at Fernhill
    "

    02 June 2020
  • "

    I want to thank you for your care of my relative over the past weeks. It was a great comfort to know that she was so well cared for. Thank you for all that you did to make this difficult time easier to cope with. I know how much she appreciated your thoughtfulness and felt safe in your care.
    Relative of Ex Resident at Avon Reach
    "

    02 June 2020
  • "

    To Mark Aitchison CEO of Colten Care Ltd. Thank you for everything you are doing to keep the residents safe during the coronavirus crisis.
    Niece of Resident at Belmore Lodge
    "

    02 June 2020
  • "

    Many thanks for looking after auntie and helping to make her 104th birthday a really special occasion. Thank you for helping us set up facetime it was the best thing to actually being with her.
    Niece of Resident at Braemar Lodge
    "

    02 June 2020