We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "It is a great comfort to me knowing that Mum is surrounded by so much TLC!"
    Caroline, daughter of resident at Abbey View

    29 October 2018
  • "A huge thank you for helping to make our Mother's 90th Birthday such a special day - you really had pulled out all the stops - it was the happiest we had seen her in months"
    Terry, son of resident at Linden House

    29 October 2018
  • "We appreciate your help and friendliness - you all do a fantastic job"
    Joanna, relative of resident at Abbey View

    28 October 2018
  • "Our sincere thanks for the care and kindness you have shown our Mum, you and all of your staff should be very proud of the excellent service that is demonstrated at Braemar Lodge - your staff are a credit to you and to Colten Care"
    Pam, daughter of resident at Braemar Lodge

    27 October 2018
  • "Thank you all for caring for both our parents, you have been wonderful and we are truly grateful for the dignity you afforded them"
    Simon, son of resident at Brook View

    26 October 2018
  • "Throughout the admissions process and since I have found the staff at Brook View extremely helpful and the level of care afforded of the highest standard. I am sure this has helped Mum greatly in settling into her new surroundings as quickly as she has. The superb garden at Brook View is another outstanding feature of the home"
    Jonathan, son of resident at Brook View

    26 October 2018
  • "Thank you to everyone who cared for my friend through her final journey, you have all been so kind and thoughtful"
    Jan, friend of resident at Avon Reach

    26 October 2018
  • "Thank you for looking after Mum and Dad, we came to think of you all as part of a big family "
    Frances, daughter of residents at Avon Reach

    26 October 2018
  • "Thank you for your wonderful care and compassion, it meant a lot to us that our Aunt's time at Avon Reach was comfortable and enjoyable "
    Sophie, niece of resident at Avon Reach

    26 October 2018
  • "Have always regarded Avon Reach as a superb care home, the staff are brilliant, caring and totally understanding and you are met with a smile and feel totally at home. The facilities are excellent and everything is always spotlessly clean, this is a great care home with the highest standards"
    Michael, son of resident at Avon Reach

    26 October 2018