We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "I have felt confident that my Mother is being well looked after in a genuinely caring environment, all the staff are very friendly, professional and supportive towards both Mum and me. Whenever I speak to staff, I have the sense that they really know Mum, understand the issues, keen to treat her as the individual she is and thought is also clearly being given to how she is dressed each day, something that would matter to her. The home has a calm, relaxed atmosphere and always looks clean and well presented"
    Caroline, daughter of resident at Fernhill

    02 August 2018
  • "I had a marvellous stay at Avon Reach, made many new friends. My room had all the amenities you could require and all the staff are more than excellent - they look after everyone with the highest esteem. The food is excellent, the activities are varied and everything is kept so clean."
    Susan, respite resident at Avon Reach

    01 August 2018
  • "Everyone was very cheerful, helpful, caring and the residents are looked after very well. The entertainments staff work very hard to keep the residents entertained and taking part"
    Susan, resident at Avon Reach

    01 August 2018
  • "My Mother was made as comfortable as possible whilst she was staying at Newstone House, it was brief and we found all aspects of our dealings there to be excellent"
    Philip, son of resident at Newstone House

    01 August 2018
  • "Thank you for your kindness and care, nothing was too much trouble and we are so grateful. There was always another kind face popping their head round the door and always with time to listen, share and chat - you all are very special people indeed"
    Lynda, relative of resident at Castle View

    01 August 2018
  • "I want to thank all the members of staff who went out of their way to make my daughter and I feel so welcome when I visit my father, It is very difficult living so far away and it is truly a godsend to know that I have the suite to stay in whenever I visit my dad. Staying with you makes me feel like I am one of the family and it is a joy to be able to spend quality time with my dad, your lovely residents and wonderful staff"
    Niki, daughter of resident at Fernhill

    01 August 2018
  • "I'm very happy with the staff who look after my husband very well, he always seems very happy. The care home itself I consider to be one of the best I've been to. So that makes it easy for me to let my husband stay here. I come in every day and it is always the best I can expect"
    Janet, wife of resident at The Aldbury

    01 August 2018
  • "The staff made it easy for me to settle in and the garden is greatly appreciated and we sit out most days under very good sun umbrellas"
    Mavis, resident at Court Lodge

    31 July 2018
  • "Thank you all for my wonderful care I received during my stay and also for your patience and understanding"
    Carole, resident at Amberwood House

    29 July 2018
  • "We wish to thank you all for Mum's recent 100th birthday, you all made it possible and how proud we were to hold this special event at Canford Chase. Mum's guests were suitable amazed by the home, its organisation and how caring the staff were to all the invited party and especially towards Mum"
    Patsy, daughter of resident at Canford Chase

    27 July 2018