We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you for all the care and support, your kindness meant so much"
    Relative of resident at Abbey View

    08 July 2018
  • "I want to thank you all from the bottom of my heart for your contribution to making my Nainnie's last years comfortable and for making her feel cared for and safe. You have gone above and beyond to look after someone I care about deeply and I feel you should know how much that is appreciated. You run a wonderful, clean, caring home and I hope when it is eventually my turn I am looked after by a team as dedicated and skilled as you."
    James, grandson of resident at Whitecliffe House

    07 July 2018
  • "To all the nurses, carers and social team, who took such wonderful care of our relative - thank you so much for all your kindness"
    Relatives of resident at Kingfishers

    06 July 2018
  • "Thank you so much for your dedication and kindness"
    Relative of resident at Kingfishers

    06 July 2018
  • "My Nan needed emergency respite care and the team at Newstone House managed the move in a professional and caring manner, reassuring us as a family and treating Nan as one of their own"
    Sam, grand-daughter of resident at Newstone House

    06 July 2018
  • "Thank you so much for all you did for Mum, she was reluctant to move into a care home at first, but very quickly settled in and and was really happy to make Kingfishers her home"
    Relative of resident at Kingfishers

    05 July 2018
  • "Thank you all for the love, care and support you gave Mum"
    Paula, daughter of resident at Kingfishers

    05 July 2018
  • "Thank you so much for making Mum's 100th Birthday such a memorable event - you were all amazing!"
    Kathryn, daughter of resident at Kingfishers

    05 July 2018
  • "Mum was supported initially for respite, however, we decided to place mum long term at Brook View, the home really treated mum with compassion, care and respect, communicating accurately and timely with the family"
    Michelle, daughter of resident at Brook View

    05 July 2018
  • "We wish to express our immense gratitude to each and every one of you for making our friends final years safe, comfortable and enjoyable - she really loved her time with you, it was a delight to come in and visit her!"
    Kathy, friend of relative at Braemar Lodge

    04 July 2018