Testimonials

1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.




  • I would like to take the opportunity to say thank you to the staff who assisted the Companionship Team over the weekend of 4 and 5 July. It was a very busy weekend but the residents really enjoyed themselves, so thank you once again to all staff concerned.
    Companionship Team Leader at Linden House

    07 July 2020
  • Many thanks for sending this photo through. Nice to see Mum smiling.
    Daughter of Resident at Fernhill

    07 July 2020
  • Thank you for everything you did on Monday to facilitate my meeting with Mum, it made me feel so much better to see her. She seemed to appear as if she felt better for it afterwards.
    Daughter of Resident at Brook View

    16 July 2020
  • I would like to take this opportunity to thank you and all your staff for the way you have managed to keep all our loved ones safe from this dreadful Covid-19 virus. I know the total lockdown is very hard for us all but it was the only way. Hopefully one day we'll be able to see and give each other a hug again. Thank you also for making Portia's 102nd birthday a special celebration in spite of the difficult circumstances.  It was a beautiful cake that Chef created for her.  Once again, sincere thanks to you all.
    Friend of Resident at Kingfishers

    13 July 2020
  • There aren't enough words to express how I feel for your caring, understanding, loving and passion that you all showed Keith whilst he was with you. He laughed a lot, cried a lot, smiled a lot and fell over a lot but someone was always there for him. Keith could not have had a lovelier end of his life's journey if he had been anywhere else. So from the bottom of my heart I can only say "Thank you to you all".
    Wife of Resident at St Catherines View

    21 July 2020
  • Thank you for a very helpful Zoom update with my brother. This was a very positive experience, with your advanced preparation, and a great way to communicate.
    Sister of Resident at Whitecliffe House

    16 July 2020
  • I just wanted to convey my deep gratitude and thanks for everything you did for my dad, Keith, over the last 18 months. You really are all heroes.
    Son of Resident at St Catherines View

    21 July 2020
  • I just wanted to say thank you for your last newsletter and the lovely photos of my mother on her "trip" to London. I can't imagine how much work went into decorating the room and it looked amazing. Mum does love listening to military band music, so seeing her next to a Beefeater was very appropriate!
    Daughter of Resident at St Catherines View

    12 July 2020
  • Thank you for helping make my father's time at Kingfishers so enjoyable for him.
    Daughter of Resident at Kingfishers

    21 July 2020
  • Just to say a massive "Thank You" to each and every one of you for looking after and keeping mum safe during what must have been very challenging times for you all, so very well done. As always you do it with care and passion for all your residents and also making the relatives feel very reassured. There is no way I could ever have chosen a better home than Fernhill. The staff, cleanliness and food are all excellent. You should all feel very proud of what you do and achieve. I've not seen mum look so well for a long time and she is also much happier. Thank you all.
    Daughter of Resident at Fernhill

    21 July 2020