1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • I have only got praise for this outstanding care/nursing home. My mother spent 3 months at Kingfishers during which time the care was exemplary. The staff were incredibly kind to my mother, me and also to our wider family.  They looked after my mother wonderfully well, ensuring she was extremely well cared for with compassion and dignity to the end.  A wonderful team from the receptionists through to the manager.  I cannot thank them enough.
    Daughter of Resident at Kingfishers

    13 January 2022
  • Dad is so happy at Bourne View.  He came for respite care for six weeks but decided he loved it so much he wanted to stay.  All the staff are kind and caring from maintenance to the nurses and support staff to the waiting and reception staff. The food is fab and the buildings are beautiful and dad has a lovely room overlooking the garden.  
    Daughter of Resident at Bourne View

    10 January 2022
  • From the first contact with reception through to nursing care, the whole experience was one of professionalism and kindness. 
    Wife of Resident at Bourne View

    13 January 2022
  • A belated huge thank you to the wonderful team at Avon Cliff who cared for my mother during the last month of her life.  I feel so very fortunate that she was in your care.  Your team cared for her in an exceptional way.  They also cared for us as a family and provided support that I was not expecting. 
    Daughter of Resident at Avon Cliff

    01 January 2022
  • We feel very fortunate to have found Wellington Grange as it is such a lovely and caring home for our parents. My stepmother was able to spend her last few weeks together with my father, receiving all the care she needed and avoiding being in a hospital ward, which was her worst nightmare. All the family and my father have been so well supported and he has permanently settled in very happily, says the food is excellent and all the staff are so kind, caring and professional. 
    Daughter of Resident at Wellington Grange

    06 January 2022
  • I would like to thank all the staff at The Aldbury for the wonderful care they gave my mum over the last few months.  The care, support and love that my mum, my brother and I were shown during my mum's last few days was very comforting and made a huge difference to us. Your wonderful care was very much appreciated. Thanks so much.
    Daughter of Resident at The Aldbury

    11 January 2022
  • Linden House has an amazing team. They all looked after my father during some extremely difficult times due to the Covid pandemic.  My father was always happy, incredibly well looked after and engaged in many activities.  Thank you.
    Daughter of Resident at Linden House

    06 January 2022
  • I would like to express my sincere gratitude for the kind care and attention I received during my recent stay at Wellington Grange following my hip replacement.  Given the limitations imposed by Covid 19 I was very touched by the efforts the staff made to make Christmas and New Year special for the resents, not least the opportunity to take Holy Communion. Please express my thanks to al the carers, the companions, the housekeeping staff, the nurses and not least the chef and his team for their meals, so attractively presented.  Nothing seemed too much trouble in spite of the pressures many of the staff must have been under.  My thanks also to you for making the arrangements for my stay and for the help which you gave whilst I was in the home.  The fact that when I saw my physio yesterday he was pleased with my progress is in no small part the result of the care I received during my stay at Wellington Grange.
    Resident at Wellington Grange

    06 January 2022
  • Thank you for my recent 6 weeks stay with you.  Everyone was so welcoming, friendly and caring. Your staff are so brilliant. Nothing was too much trouble for them and they found time for a little chat which is important when you are away from friends and family.  The food was excellent. I'm sure I've put on weight but nevermind, I really enjoyed the food.
    Resident at Braemar Lodge

    10 January 2022
  • I should like to pass on the thanks of our whole family to you and your staff for the wonderful care you offered Betty during her time with you. The medical team of course but also the catering, cleaners, laundry, admin and particularly the ground staff for keeping the garden looking so inviting, a favourite place for Betty.
    Family of Resident at Whitecliffe House

    20 December 2021