1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • The care staff, nursing staff and management all invest their interests in the residents and genuinely seem to care about mum's wellbeing this makes the world of difference.  They go over and above the call of duty with their level of interest in their residents.
    Daughter of Resident at Amberwood House

    23 September 2021
  • What a lovely caring environment.  I could not fault the attention and care.  Well done Braemar. 
    Daughter of Resident at Braemar Lodge

    06 September 2021
  • To the whole team at Abbey View, a big thank you for everything you did to look after my Grandma.  The effort you put into looking after her, getting her involved in activities such as baking and photographing those moments and also the way you interacted with her when I came to visit was wonderful to see.  It was all appreciated.
    Granddaughter of Resident at Abbey View

    05 September 2021
  • A note to thank you and all the staff for your care and kindness in looking after Mum during her time with you.  As you know she was very frail and poorly when she came to you and is now much better and brighter to the extent that she now feels able to go home! I believe she enjoyed this stay with you and will return if things do not work out at home.
    Daughter of Resident at Canford Chase

    05 September 2021
  • I and my family would like to thank you all very much indeed for your care of Richard.  It was so good for us to know that he was so well and affectionately looked after during his time with you.  Please pass on our thanks to all the nurses, carers, companions and your lovely reception team who have patiently helped us with the Covid restrictions.
    Family of Resident at Linden House

    02 September 2021
  • To all the staff at Avon Cliff, thank you for your kindness and loving care you gave Peter. He very much appreciated everything you all have done for him.
    Family of Resident at Avon Cliff 

    03 September 2021
  • To Maria, Deborah and Hayley, thank you to all of you for the kindness and professionalism that you showed Mum, myself and my family during the time with you. Always noticed, appreciated and valued.  Please never underestimate the importance of your roles and yourselves as individuals in the quality, safety and experience of Linden House residents and their families. You were and are magnificent and wonderful.  Thank you for bringing your uniqueness to Mum's time with you. Thank you again.
    Daughter of Resident at Linden House

    01 September 2021
  • Dear Lorraine, what an amazing home you run.  I know that it takes a strong and kind team to make places like Linden House special but it needs an extraordinary and skilled Manager to keep all the balls in the air to enable people to do what they do best.  It was clear to me that if Mum had to go into a Dementia Home, then we would not find better.  We were right. I would like to thank you and all the staff, from the wonderful welcoming reception staff, to the smiling cleaners who keep everything spotless, to the lovely laundry ladies (one of whom was teaching me a little sign language), the cooks and catering staff, the facilities chaps and the gardener. The carers and companions to whom nothing was too much trouble and the Nurses who kept Mum going and made sure that, at the end, she was peaceful. Thank you from the bottom of my heart.
    Daughter of Resident at Linden House

    05 September 2021
  • To the amazing team at Whitecliffe House.  All I can say is that if you ever doubt what you do, don't. The loving and compassionate care given is straight from your hearts.  The ever present smiles of each and every one of you truly extraordinary. I feel like I have been gifted true friendship by each and everyone of you. I cannot express how truly grateful I am for all you did for Judy. 
    Friend of Resident at Whitecliffe House

    05 September 2021
  • To all the truly wonderful staff at Avon Reach. My brother David and I would like to say a massive thank you for the exceptional care and compassion that you have all shown to our beloved Mum.  We both know that Mum loved both being part of the family within the home and the way that she was cared for. 
    Sons of Resident at Avon Reach

    27 August 2021