We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "You made my stay at Woodpeckers so comfortable and with love and great caring"
    James, respite resident at Woodpeckers

    10 June 2019
  • "I would like to give thanks to all the staff, all doing the job they love, and giving such comfort to residents and visitors alike, so very welcoming, helpful and outgoing"
    Pam, wife of resident at Brook View

    05 June 2019
  • "All members of staff are true professionals in their individual roles and all duties are carried out in such a dedicated way with attention to detail in all aspects of care"
    Daughter of Resident at Abbotts Barton

    04 June 2019
  • "Thank you and all the staff at Amberwood House for having taken such wonderful care of my relative, who has come back to life in your care.  We could not have wished a better recovery for him; our family and friends will be forever immensely grateful to you all"
    Teresa, relative of resident at Amberwood House

    04 June 2019
  • "Thank you so much for all the kindness you showed to my Mother during her time at Whitecliffe House"
    Peggy, daughter of resident at Whitecliffe House

    04 June 2019
  • "We are so happy with our choice of specialist care for our Grandmother, I have been overwhelmed by how welcomed we have all been made at St Catherines View. I find every member of staff to be so happy and engaging, the quality of care my Grandmother receives is superb"
    Hilary, granddaughter of resident at St Catherines View

    04 June 2019
  • "Thank you all very much indeed for the wonderful care you gave to my relative. St Catherines View has lovely staff and very special nurses and carers. You all looked after him with such kindness, respect and good humour which was very much appreciated"
    Nick, relative of resident at St Catherines View

    04 June 2019
  • "I would like to say a big thank you to The Aldbury for so quickly organising the move from Brook View, your professional and kind approach really stood out"
    Dawn, relative of resident at The Aldbury

    04 June 2019
  • "The staff were very friendly and helpful and I enjoyed the food and variety of menu. My room was very comfortable and a variety of activities always"
    Margverita, respite resident at Avon Reach

    31 May 2019
  • "We just wanted to emphasise the care and support given by all your staff at Kingfishers, the care our friend received was second to none. The staff were always very happy and caring, they always had time to stop and chat even though they were busy"
    Danny, friend of resident at Kingfishers

    30 May 2019