We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you for all the wonderful help and support, you can be very proud of all the staff who always show a great kindness and care to the residents and relatives "
    Pam, relative of resident at St Catherines View

    25 February 2019
  • "Thank you all for lunch and the friendly 'Woodpecker' hospitality, you were all so cheerful, so many thanks"
    Gilly, relative of resident at Woodpeckers

    20 February 2019
  • "Thank you to all the staff for the care and support you gave to my Mum, on our visits it was very comforting to see the services you provided and to know that she was receiving the best care possible"
    Tim, son of resident at The Aldbury

    19 February 2019
  • "I just wanted to say thank you to Wellington Grange for your support with respect to our family lunch. This was very much appreciated and thank you for making our day so successful!"
    David, son of resident at Wellington Grange

    19 February 2019
  • "Thank you to everyone who looked after Mum at St Catherines View"
    Daughter of relative at St Catherines View

    19 February 2019
  • "I wish to thank all the staff on the Lyndhurst Suite for the wonderful care they showed my husband, the staff treated him with dignity and love and also showed extreme love and kindness to me and the family. We thank you all from the bottom of our heart"
    Diana, wife of resident at Kingfishers

    19 February 2019
  • "The care is lovely, good food and home is clean and tidy. The staff are kind friendly and helpful"
    Paul, son of resident at Court Lodge

    19 February 2019
  • "All members of staff are pleasant and very caring, they are extremely helpful at all times. My sister received excellent care throughout her stay"
    Barry, brother of resident at Abbotts Barton

    19 February 2019
  • "I come here every day for activities and meals and I find everything excellent"
    Resident at Abbotts Barton

    19 February 2019
  • "Thank you for all the warmth and kindness to me whilst at Brook View"
    Shirley, respite resident at Brook View

    18 February 2019