We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "My mother was in Braemar Lodge for respite care and the staff were all very positive and supportive as well as friendly and looked after Mum very well"
    Son of resident at Braemar Lodge

    19 March 2019
  • "You have all been amazing in caring for our relative, we are forever in your debt"
    Shirley, relative of resident at St Catherines View

    16 March 2019
  • "I cannot thank everyone enough for the excellent care that my relative has been receiving, the staff are wonderful and friendly"
    Relative of resident at Avon Cliff

    15 March 2019
  • "Thank you for the dedicated care and concern which you showed to my Mother, she received only kindness and love"
    Anne, daughter of resident at Abbotts Barton

    14 March 2019
  • "Both our parents stayed at Wellington Grange and were extremely well looked after, in comfort and with great compassion"
    Son of resident at Wellington Grange

    12 March 2019
  • "My months at Abbey View were extremely comfortable and I made a lot of rehab progress"
    Gerald, respite resident at Abbey View

    09 March 2019
  • "The outstanding care and commitment to mum was excellent"
    Russell, son of resident at Avon Reach

    08 March 2019
  • "I thank you for the good care which my relative received whilst with you, and making me feel so welcome"
    Mervyn, relative of resident at Avon Cliff

    08 March 2019
  • "My stay at Abbotts Barton nursing home was a very good experience, I made some new friends, had enjoyable quizzes etc. with lovely gardens to stroll in and delicious food"
    Betty, respite resident at Abbotts Barton

    08 March 2019
  • "Wellington Grange looked after my mother extremely well, the staff were unfailingly professional and kind. As visiting family, we came to see Wellington Grange as a second home where we always had a warm welcome"
    Greg, son of resident at Wellington Grange

    08 March 2019