1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • A wonderful home where everyone is treated with kindness and respect. Staff go out of their way to keep you informed about your loved one.  It is run with efficiency and protocol but also with compassion and concern.
    Daughter of Resident at Linden House

    16 April 2021
  • My welcome to Fernhill was warm and professional, the atmosphere relaxed and happy and what I saw of the home was so calm and ordered, fragrant, bright and cheerful. The staff we passed on the way all greeted me, smiling and Ann Marie was quite spectacular with Betty for the duration of my stay.  All the staff were so gentle, helpful and supportive. She was afforded great dignity and I was so glad of that.   A profound thank you to everyone involved in looking after my lovely Auntie with such kindness and special care since she joined you.  The affection staff seem to have for Betty and I am sure all other residents too is quite palpable.  It is obvious to me that she is in just the right environment for her needs.
    Niece of Resident at Fernhill

    13 April 2021
  • I wanted to write to say how grateful I am to you all for the excellent care you gave to my mother while she stayed with you. She seemed to really thrive whilst with you, putting on weight and relaxing knowing she no longer had to worry about things. 
    Daughter of Resident at Castle View

    25 April 2021
  • I have been visiting the home for about 5 years and have visited many people who have stayed there.  The staff have always excelled and it really feels like home.  The food in the dining room is excellent and lots to offer, it's never any trouble to cook what I fancy and always cake and bubbles on a Birthday.  I love the fact the staff are the same as when I started going 5 years ago and everybody knows me.
    Visitor of Braemar Lodge

    28 April 2021
  • Ligia and her colleagues were marvellously kind and I cannot thank you enough for taking care of my mother in her final days.  May I thank all of the staff, carers and nurses, cleaners and chefs who looked after my mother during her time with you.  The care was outstanding and the warmth and kindness shown to me and my mother was brilliant.  I cannot speak too highly.  You are all amazing.
    Daughter of Resident at Avon Cliff

    19 April 2021
  • Thank you again to you and everyone at Avon Reach for the amazing support you provided to my Dad.  He spoke so highly of all of you and I am so grateful that he was given so much caring support during a time when his family were restricted from seeing him due to Covid.  Not one day goes by that I don't feel such incredible gratitude to you and your team for being there for him when we couldn't be in person.
    Daughter of Resident at Avon Reach

    12 April 2021
  • Thank you to you and all the staff for the wonderful care that you are giving to your residents through these difficult times.  We could not wish for anywhere better for Beryl to be and we hope that things will get easier for you all in the weeks to come.
    Family of Resident at Abbey View

    15 April 2021
  • Dear Sini, If I had to summarise my contacts with yourself it would be as that, cheerful and very efficient/ effective.  You display excellent knowledge of your residents medications, duration of symptoms, stretching to family details as required. I'm failing to recall a question I posed that was neither answered immediately or at the time of the following call after checking (the former is far more common).  You are a pleasure to work with as a result of all the above as well as your smile which is always at hand to brighten the tone.  I consider myself fortunate in the choice of NH to work with on a regular basis as I find the rounds much less of a challenge than they would be without your and Jackie's input.
    Medical Centre near Braemar Lodge

    07 April 2021
  • Many thanks to you all for looking after my Mother over the last several years and also in this difficult time. With your teamwork you all played a part in making her as happy as she could be and did a wonderful job caring for her and keeping her comfortable and content. 
    Daughter of Resident at The Aldbury

    08 April 2021
  • To everyone at Court Lodge who care for my Dad.  Many thanks for all your brilliant care.
    Son of Resident at Court Lodge

    08 April 2021