1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • My father has been in Amberwood House almost three weeks and it is greatly noticeable how much his anxieties have lessened. The staff have been wonderful in helping him to settle and arranged live music, a cake and gift to celebrate his birthday. So far the care has been superb. Thank you Amberwood House.
    Daughter of Resident at Amberwood House

    06 September 2020
  • Thank you all for your hard work keeping the residents safe and happy. I think Colten Care as a whole has been doing an amazing job. I am fortunate enough to see Mum behind the screen and talk on the phone but I have missed sitting in your beautiful garden and certainly missed chatting with residents and staff.
    Daughter of Resident at Abbotts Barton

    05 October 2020
  • I can't thank you enough for taking such excellent care of my Great Aunt and all being so kind and welcoming.
    Niece of Resident at Abbotts Barton

    04 September 2020
  • Thank you so very much for all you do for Mum and taking such good care of her, especially at what has been, and is such a difficult time.
    Daughter of Resident at Whitecliffe House

    21 August 2020
  • For all the caring staff at Whitecliffe House, thank you so much for looking after Mum so compassionately in her last weeks.
    Daughter of Resident at Whitecliffe House

    21 August 2020
  • Thank you so much for all your dedication, kindness and hard work during this very difficult time.
    Friend of Resident at Wellington Grange

    21 August 2020
  • All of you at Wellington Grange have done a wonderful job under what has been an extremely pressurised and anxious time for everyone involved.  When Dad first came to live at Wellington Grange he was at something of a low ebb and the following 18 months with you have really done him the world of good.  During that time he's rediscovered his zest for life. I can confidently say Wellington Grange has been a really good place for him.  It has been a very positive experience.
    Son of Resident at Wellington Grange

    03 August 2020
  • Newstone House has provided consistently high quality care for my wife over the last two years. Both her physical and mental health have improved significantly during that time, leading to an obvious increase in happiness and reduction in anxiety. Prior to Covid lockdown interventions, I visited on most days and enjoyed the atmosphere, the various activities organised and the varied facilities available within the home. The overall achievement by the staff in creating a very liveable environment is the critical component in my wife's well being. During the pandemic, the home has managed to keep good communication between residents and family with video calls and more recently with carefully organised safe visits. These have demonstrated to us as a family that the home has managed to continue the high quality of care in all aspects through what must be a very difficult time.
    Husband of Resident at Newstone House

    06 August 2020
  • Thank you all for the superb quality of care that Colin is receiving and I am so impressed with and grateful for the wonderful level of communication provided by Cat and the rest of Colin's care team. They are always so approachable and upbeat, in what must be a very difficult and worrying time for everyone, not to mention exhausting. I would also like to take this opportunity to pass on my appreciation to Mark Aitchison for his regular Bulletins, which are so thorough and up to the minute and do go a long way towards helping me get through separation.
    Wife of Resident at Linden House

    17 August 2020
  • I just wanted to say a huge thank you to everyone who looked after my Grandad. He absolutely loved his time with you and thank you for making his end as comfortable as you did.
    Granddaughter of Resident at Kingfishers

    14 August 2020