We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "A huge thank you for the care which Dad received at Woodpeckers, he could not have been better cared for, and I am immensely, hugely grateful. All your staff are just so lovely, cheerful, friendly and caring, and I think we are proud here in Brockenhurst to have such a wonderful home in our midst"
    Jane, daughter of resident at Woodpeckers

    10 January 2019
  • "Really pleased with the care provided, the staff are friendly and would recommend without hesitation"
    Brother of resident at Abbotts Barton

    10 January 2019
  • "It is always really hard to say goodbye to my parents at the end of my visits, but this is made easier knowing how well they are looked after and the fact that I can always speak to their key workers and nursing staff for reassurance in between visits. All the staff in many different ways are looking after two of the most precious people in my life - only the best will do"
    Judith, daughter of resident at Linden House

    09 January 2019
  • "My father-in-law has been at Wellington Grange for a couple of years now and in that time has received the very best care. The home is very well designed and easily the best locally. The standout has to be the staff who go the extra mile for my relative and also me when I visit"
    Alan, son-in-law of resident at Wellington Grange

    03 January 2019
  • "The team could not have been more caring, welcoming and genuine in their approach and the dignity with which they dealt with our family"
    Son of resident at Abbotts Barton

    03 January 2019
  • "Thank you and all the lovely, polite, hardworking staff for a wonderful Christmas Day lunch, you all made us feel very welcome and it was great to spend this special day with my Father"
    Penny, daughter of resident at Belmore Lodge

    01 January 2019
  • "My mother was a resident at Braemar Lodge, she had dementia but I never had a moment's concern - I knew she was in extremely good and caring hands. The wonderful staff supported me too, I have been impressed by all aspects of this super home"
    Daughter of resident at Braemar Lodge

    01 January 2019
  • "As visitors, we have always been made very welcome and treated as if we were more important than anyone else, yet we can appreciate the staff are very busy. This home is always a very pleasant place to be, we are impressed by the quality of the detail in everything and the staff are friendly and accommodating without exception"
    Lindsey, daughter of resident at Brook View

    01 January 2019
  • "This is more like a hotel than a care home! The home is spotlessly clean, beautifully decorated with lovely floral arrangements. The food was first class, great choice, well cooked and presented. The events, quizzes and pantomimes were well organised and most enjoyable with all the staff we encountered were friendly. Top marks all round!"
    Lynn, friend of resident at Brook View

    01 January 2019
  • "By far the best such home we know - a home from home"
    Son of resident at The Aldbury

    01 January 2019