Testimonials

1V8A2692We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.




  • Just a short note to say a huge thank you for all that you did for my Mum. I will always be grateful for the kid way in which you cared for her.
    Daughter of resident at Canford Chase

    01 June 2020
  • Thank you so much for the fantastic care you provided for my granny. She was brilliantly looked after by everyone at Brook View and to think she lived thought to 102.5 after moving that showed what a great job you did.
    Niece of Resident at Brook View

    01 June 2020
  • Thank you for your email. I am really enjoying my role as a Health Care Assistant at Brook View. It has been a lovely experience to be so welcomed by the whole team, from housekeeping to management. I would be grateful for any opportunities to extend my qualifications in the future at Brook View.
    Staff Member of Brook View

    01 June 2020
  • I wanted to thank all your staff member who reacted so quickly to help Dad on Sunday afternoon. I’m so grateful for the quick response and vigilance. Thank you for phoning me so quickly to let me know what had happened. We really appreciate how everyone worked as a team to help him.
    Daughter of Resident at Brook View

    01 June 2020
  • Dear HR, thank you for the email. I am really enjoying the role, the people I am working with are fantastic and all my colleagues at Brook View have been very welcoming. I have been given lots of support on the job training when I started and attending all the workshops. I felt safe and supported and have very much enjoyed my first few weeks working for Colten Care.
    Staff Member of Brook View

    01 June 2020
  • As I live abroad with a time difference please could you tell my great aunt that I think of her often. She is 102 years of age; she is normally the life and soul bless her heart. I would like to say thank you to all of your staff for all the wonderful care they have taken, not just of her, just all the residents, especially during this difficult time.
    Great Niece of Resident at Brook View

    01 June 2020
  • Life plays strange games with you at times, this was my third visit to Braemar for respite. I received my usual warm welcome, due to the virus all the usual visiting entertainers and speakers could no longer enter the building. So! the red shirts put their heads together and we were soon making and painting butterflies for the reception desk and other celebrations. Thank you to the red shirts for coming up with new ideas. The restaurant too, produced first rate food, we were unaware of any shortages. Personally, with all the doom and gloom of the media surrounding us, I feel safe and secure in the little cocoon of Braemar Lodge.
    Respite Resident at Braemar Lodge

    01 June 2020
  • My stay here has been a happy and caring experience especially under the present problems of the coronavirus. I cannot speak to highly of all the carers. The activities team did their best to keep us occupied in these difficult times, the classes were nicely varied.
    Ex Resident at Braemar Lodge

    01 June 2020
  • This comes to thank you all for my birthday present and simply beautiful card. I could not come and see you, but you were all in my thoughts all day. This is a lovely home made up of wonderful people.
    Ex Resident at Braemar Lodge

    01 June 2020
  • Thank you for looking after Mum for so long. She had such a good time with you & I couldn’t have been anywhere better!
    Ex Resident at Braemar Lodge

    01 June 2020