We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Mum really enjoyed living at Linden House, she has had a new lease of life, is being well looked after and is happy"
    Daughter of Resident at Linden House

    09 September 2019
  • "The care of my Mother was first class from a lovelt, friendly bunch of people whose attention to detail was amazing"
    Daughter of Resident at Amberwood House

    08 September 2019
  • "You are all a fantastic team and nothing ever seems too much for you as everyone could not be more helpful and kind"
    Respite Resident at Avon Cliff

    06 September 2019
  • "I really enjoyed my time with everybody at Wellington Grange, I have never been so well looked after, I shall remember it always"
    Resident at Wellington Grange

    06 September 2019
  • "You are all just quite brilliant and make the home such a happy place"
    Relative of Resident at Bourne View

    06 September 2019
  • "

    What an amazing job you and your team are doing with our Mum -  she’s a changed person since she left hospital. You and your team have given her her dignity back and made her feel safe.  The team really understand what the “care” in care home means, treating vulnerable people with humanity, dignity, respect and humour

    Daughter of Resident at Bourne View

    06 September 2019
  • "A big thank you to everyone for all the care, support and love shown to our relative, it has been a great comfort to us all to know he was so well looked after "
    Sister of Resident at The Aldbury

    04 September 2019
  • "

    Thank you to all the staff who made our relatives birthday so special, it was especially nice to see how everyone we saw during the day wished him happy birthday, it just emphasises how much you all care for everyone as individual people

    Relative of Resident at Fernhill

    04 September 2019
  • "Thank you for giving our Dad a home, it was not something we were prepared for so thank you for guiding us through this part of his life - I will hold many memories of Dad spent at Castle View"
    Daughter of Resident at Castle View

    01 September 2019
  • "A sincere thank you to everyone who cared for our sister at Abbotts Barton and showed so much compassion"
    Brother of Resident at Abbotts Barton

    30 August 2019