Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "

    I wanted to thank every single member of staff at Woodpeckers for all you have done for mum over the years, and especially in the last 2 weeks. The care she received was delivered with such genuine kindness and love, which has been absolutely outstanding. You have looked after me too! in so many ways not just the accommodation and meals but the emotional support too.
    Daughter of Resident at Woodpeckers
    "

    11 March 2020
  • "

    A year on, we are still looking back with such fond memories of the care and love you gave to mum & dad during their final years. We remain hugely grateful that they are so were so well looked after and that we could all spend quality time with them.
    Daughter and family of Resident at Woodpeckers
    "

    11 March 2020
  • "

    Thank you for the lovely card you sent, I just wanted to thank you all for all the love and care you gave mum during her 4 ½ year stay with you. She always commented on how all her girls and boys looked after her and fed her delicious food, she felt very privileged, she said to be in such a lovely place. It never seemed a problem to you to accommodate us with cups of tea. Meals etc.
    Daughter of Resident at Woodpeckers
    "

    11 March 2020
  • "

    My wife and myself would like to thank you for the lovely letter you sent following Dad’s passing but more importantly we want to thank you all for the care and love he received whilst at Woodpeckers. Dad so loved being with you and his affection for the place was instant. Over lunch on his first day he said he “felt safe” this was music to our ears. Thank you from the bottom of our hearts.
    Son of Resident at Woodpeckers
    "

    11 March 2020
  • "There's a good choice of food and there is always someone around to help, all the carers are fantastic. I have felt very safe at Bourne View"
    Resident at Bourne View

    16 January 2020
  • "The staff were kind and attentive, she was safe and well looked after"
    Daughter of Resident at Abbey View

    16 January 2020
  • "Thank you for the kind and gentle care you gave Mu, everyone was made welcome and very well fed when visiting! The atmosphere is so homely and friendly - we couldn't have asked for anything better"
    Daughter of Resident at Court Lodge

    15 January 2020
  • "A million thanks to each and every one of you - you did so much to speed up my recovery! The care and kindness you all gave me without doubt made a huge difference"
    Respite Resident at Bourne View

    15 January 2020
  • "I can but hope that if the time comes for me to need care that a home exists as good as this one. My mother is rightly particular about most things in life and for her to say that she is happy here is high praise indeed. The staff are excellent, their manner is more as caring but professional friends, than just 'staff', the food is excellent, and the surroundings inspired"
    Son of Resident at Bourne View

    15 January 2020
  • "Thank you for the care, love and friendship that was shown to my Mother, she commented to me many times over the years how happy she was with you"
    Daughter of Resident at Abbey View

    13 January 2020