We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Belmore Lodge were wonderful, extremely caring and very professional, we could not have wished for a nicer, more loving and caring environment for my Mother in her final days"
    Daughter of Resident at Belmore Lodge

    05 July 2019
  • "All the staff are kind, welcoming and extremely efficient in a quiet and unassuming manner. I cannot speak too highly of the care I received and leaving feeling refreshed, motivated and optimistic about the future"
    Respite Resident at Braemar Lodge

    05 July 2019
  • "The care my husband has received throughout has been excellent, the carers and nurses are always very caring and supportive. The standard of the food is excellent with a great deal of thought going into the menus. The home is spotlessly clean and never smells and the companionship team do a fantastic job keeping residents stimulated, always being very inventive"
    Wife of Resident at The Aldbury

    05 July 2019
  • "As a family we would like to pass on our thanks to your staff, the love and care they all showed our Mum and wife was amazing - many of whom are a credit to Colten Care"
    Family of Resident at The Aldbury

    04 July 2019
  • "I feel everyone involved in the care of my Aunt was dedicated to their job and went the extra mile to make sure she was entertained, comfortable, with personal care and good food that was well prepared"
    Niece of Resident at The Aldbury

    04 July 2019
  • "I am contented and have become used to the routine and the staff who are helpful, cheerful and discreet, visitors are always made welcome and my daughter is pleased I am in a safe place. The team in charge of entertainment work hard to find ways to keep residents happy"
    Resident at Abbotts Barton

    04 July 2019
  • "You and your whole team have been wonderful...so thank you to you all, from me and all my family"
    Relative of Resident at Whitecliffe House

    04 July 2019
  • "Thank you for all your care with our Mum"
    Daughter of Resident at Abbotts Barton

    04 July 2019
  • "Nothing has ever been too much trouble at Abbotts Barton, our warmest gratitude for all the love and care afforded to our Mum"
    Son of Resident at Abbotts Barton

    04 July 2019
  • "No words are enough to thank you for the care you showed our Mum. You showed me and Mum great care, kindness, palliative care, understanding and gave Mum great dignity"
    Daughter of Resident at Castle View

    03 July 2019