We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "Thank you to all the staff for the fantastic care, all the family are so grateful for the extreme love, care and attention, no wonder there is such a lovely atmosphere at Brook View"
    Anne, relative of resident at Brook View

    06 February 2019
  • "The food and company was excellent and your organisation was faultless "
    Relative of resident at Castle View

    05 February 2019
  • "We have appreciated the way in which you have looked after our relative, in both a caring and professional manner"
    Charles, relative of resident at Castle View

    05 February 2019
  • "Thank you for all your hard work in making Mum's 95th Birthday Party such a success!"
    Christine, daughter of resident at Kingfishers

    05 February 2019
  • "I shall never forget your wonderful care, you looked after our relative with skill, devotion and love"
    Anne, relative of resident at Linden House

    05 February 2019
  • "Thank you for all the care, we feel we have our old relative back and he is clearly settled into Kingfishers"
    Steve, relative of resident at Kingfishers

    04 February 2019
  • "Thank you for making our relatives 100th Birthday a real celebration with beautiful flowers, and an excellent birthday cake"
    Diane, relative of resident at Abbey View

    01 February 2019
  • "Belmore Lodge really is the most marvellous home and I would have no hesitation in recommending to others. Very friendly and attentive staff, extremely comfortable, lots of activities, a good selection of food and extremely well run"
    Daughter of resident at Belmore Lodge

    31 January 2019
  • "The friendliness and caring of all the staff at Brook View made our relative feel as comfortable as possible"
    Jude, sister of relative of Brook View

    31 January 2019
  • "I cannot speak more highly of the home, all of the staff have been amazingly considerate and caring. Mum is in the best possible place and receiving the best possible care which makes her life as comfortable as possible"
    Janet, daughter of resident at Linden House

    30 January 2019