Testimonials

We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.


  • "

    Thank you all so much for your care of mum during the month of December. We really do appreciate all you do as carers for our elderly relatives.
    Family of Resident at Abbey View
    "

    11 March 2020
  • "

    A resident left Abbey View to be nearer to his wife’s home. He had been unhappy since leaving which in turn had an affect on his wife. Our Customer Support Advisor informed his wife that we availability for both. She was so relieved and said that she would sleep well tonight! 
    Wife of Resident at Abbey View
    "

    11 March 2020
  • "

    Thank you to you and all the staff who were involved in the admission and discharge of mum. From the moment of the enquiry until the collection of clothes we have not had one moment of disappointment.
    Daughters of Resident at Abbey View
    "

    11 March 2020
  • "

    A big thank you to all the staff who worked at Belmore Lodge on Christmas Day and making Christmas lunch so special. The dining room looked lovely with tables festively decorated and the turkey dinner was delicious, and all the staff were attentive. A memorable occasion enjoying Christmas with father and our family. Also thank you to the chef and his team for making a wonderful Birthday cake for father who celebrated his 90th Birthday on Christmas Eve.
    Son and family of Resident at Belmore Lodge
    "

    11 March 2020
  • "

    We would like to thank you all for everything you have done for mum during her 7 months stay at Bourne View. We couldn’t have asked for more. She has been very happy during her stay but is now hoping to become more independent.
    Daughter's of Resident at Bourne View
    "

    11 March 2020
  • "

    Thank you so very much for the lovely tea party you put on for our ladies and drivers. Everyone was very impressed with your lovely home, facilities and tea. They will keep you in mind should they need respite care.
    Contact the elderly friends of Bourne View
    "

    11 March 2020
  • "

    Thank you to the care you provided mother. As a family we appreciated and were re-assured by the kind and gentle way in which you looked after her.
    Son and family of Resident at Braemar Lodge
    "

    11 March 2020
  • "

    Thank you all so much for making me feel so welcome. You’re a lovely team
    Resident at Braemar Lodge
    "

    11 March 2020
  • "

    Our family would very much like to thank all the staff for the kindness cad care shown to mum. In conversations with mum she frequently mentioned that everyone was very kind to her, and I know she especially enjoyed the singing and the cake!
    Daughter of Resident at Brook View
    "

    11 March 2020
  • "

    I just want to say thank you very much for being so welcoming and looking after me during my time with you. I was really nerve wracking coming into a new environment, but you made me feel about of the team!
    Student at Brook View
    "

    11 March 2020