We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "All the family and our relative are very grateful to St Catherines View for making his 'wish' come true - what a lovely thing to do"
    Relative of Resident at St Catherines View

    05 October 2019
  • "We would like to express our thanks and appreciation for all the effort that Castle View team put into our relatives 100th Birthday! From our point of view, it went perfectly! Thank you for providing lunch for us all, ensuring that our relatives birthday message from the Queen was kept safely at reception, for providing us with a private room (beautifully decorated for the occasion), for the birthday cake and afternoon tea - and for all the human kindness shown to us"
    Family of Relative at Castle View

    04 October 2019
  • "Thank you for the wonderful care given to my Brother and for giving me and my family such a wonderful lunch for my birthday"
    Sister of Resident at Canford Chase

    04 October 2019
  • "

    The whole atmosphere at Kingfishers was of willingness to help, happiness and friendliness. All staff were competent and trained to the nth degree, they were exemplary in all that they did and should all be complimented on their professionalism

    Resident at Kingfishers

    03 October 2019
  • "Thank you all so much for your amazing care and compassion in looking after Mum"
    Relative of Resident at Kingfishers

    03 October 2019
  • "I would like to thank your entire staff for all your professional and loving care that you gave to our relative"
    Relative of Resident at The Aldbury

    02 October 2019
  • "Thank you to you and your staff for the happy month spent in your care"
    Respite Resident at Abbey View

    02 October 2019
  • "I don't know how you manage to produce such marvels alongside everything else, but I have to say the first impression that our family gained of St Catherines View was suitably marvellous"
    Family of Resident at St Catherines View

    01 October 2019
  • "Our relatives have gone home from what is likely to be their only opportunity of seeing our Mum at St Catherines View, and it is good that they have gone away with such a very positive impression of how well she is looked after "
    Relative of Resident at St Catherines View

    30 September 2019
  • "Thank you so much for making our Diamond Wedding Anniversary such a special memorable day"
    Resident at Court Lodge

    28 September 2019