We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "

    The whole atmosphere at Kingfishers was of willingness to help, happiness and friendliness. All staff were competent and trained to the nth degree, they were exemplary in all that they did and should all be complimented on their professionalism

    Resident at Kingfishers

    03 October 2019
  • "Thank you all so much for your amazing care and compassion in looking after Mum"
    Relative of Resident at Kingfishers

    03 October 2019
  • "I would like to thank your entire staff for all your professional and loving care that you gave to our relative"
    Relative of Resident at The Aldbury

    02 October 2019
  • "Thank you to you and your staff for the happy month spent in your care"
    Respite Resident at Abbey View

    02 October 2019
  • "I don't know how you manage to produce such marvels alongside everything else, but I have to say the first impression that our family gained of St Catherines View was suitably marvellous"
    Family of Resident at St Catherines View

    01 October 2019
  • "Our relatives have gone home from what is likely to be their only opportunity of seeing our Mum at St Catherines View, and it is good that they have gone away with such a very positive impression of how well she is looked after "
    Relative of Resident at St Catherines View

    30 September 2019
  • "Thank you so much for making our Diamond Wedding Anniversary such a special memorable day"
    Resident at Court Lodge

    28 September 2019
  • "I entertain at The Aldbury and I find the residents and staff superb!"
    Entertainer at The Aldbury

    27 September 2019
  • "To know that your relative are cared for in such a happy and stimulating environment is very comforting"
    Family of Resident at Avon Reach

    26 September 2019
  • "Everyone is wonderful, all the Team are a credit to Colten Care"
    Resident at Brook View

    26 September 2019