We take great pride in the letters received by our homes each day.  Many of these letters evidence that our values are alive and well in our homes, practised by our teams.  We have extracted and quoted excerpts from some of these letters to provide some insight into what life might be like in one of our homes.  The original version of the full letters (with personal details removed) are available in each homes' reception for you to browse at your leisure.  You can also check carehome.co.uk for independent home reviews.

  • "My father-in-law has been at Wellington Grange for a couple of years now and in that time has received the very best care. The home is very well designed and easily the best locally. The standout has to be the staff who go the extra mile for my relative and also me when I visit"
    Alan, son-in-law of resident at Wellington Grange

    03 January 2019
  • "The team could not have been more caring, welcoming and genuine in their approach and the dignity with which they dealt with our family"
    Son of resident at Abbotts Barton

    03 January 2019
  • "Thank you and all the lovely, polite, hardworking staff for a wonderful Christmas Day lunch, you all made us feel very welcome and it was great to spend this special day with my Father"
    Penny, daughter of resident at Belmore Lodge

    01 January 2019
  • "By far the best such home we know - a home from home"
    Son of resident at The Aldbury

    01 January 2019
  • "My mother was a resident at Braemar Lodge, she had dementia but I never had a moment's concern - I knew she was in extremely good and caring hands. The wonderful staff supported me too, I have been impressed by all aspects of this super home"
    Daughter of resident at Braemar Lodge

    01 January 2019
  • "As visitors, we have always been made very welcome and treated as if we were more important than anyone else, yet we can appreciate the staff are very busy. This home is always a very pleasant place to be, we are impressed by the quality of the detail in everything and the staff are friendly and accommodating without exception"
    Lindsey, daughter of resident at Brook View

    01 January 2019
  • "This is more like a hotel than a care home! The home is spotlessly clean, beautifully decorated with lovely floral arrangements. The food was first class, great choice, well cooked and presented. The events, quizzes and pantomimes were well organised and most enjoyable with all the staff we encountered were friendly. Top marks all round!"
    Lynn, friend of resident at Brook View

    01 January 2019
  • "My Mother celebrated her 90th Birthday and the staff at St Catherine's View arranged a tea party for her, it was such a lovely afternoon, the kindness and smiles from everyone and the delicious food and cake! It was a very special afternoon for not only mum, but for us too, which made a huge difference to the whole family and her friends. It's the team that makes it special, not just one person"
    Jayne, daughter of resident at St Catherines View

    31 December 2018
  • "From the day our Mother first arrived at Court Lodge, she was treated with utmost respect, love and care for you all. We were immensely grateful to you all for this care and she was very happy at Court Lodge, which was a huge change in her life at 103, from being semi-independent to being in full time care, she adapted to this situation and for me living close by, it was a joy to be able to visit her every day"
    Marise, daughter of resident at Court Lodge

    28 December 2018
  • "I would like to express my deep, heartfelt appreciation and thanks to everyone who has helped with the transition of my Father from his home to Linden House. The professional, caring and attentive nature of everyone has impressed us both "
    Son of resident at Linden House

    27 December 2018