Admission Into Whitecliffe House

We understand what an overwhelming time it can be when admitting a loved one to a home. That’s why at Whitecliffe House, our aim for all admissions, be they urgent or planned, is to give you confidence and reduce your stress.

Our experienced team is here to provide reassurance, answer your questions, and help you feel confident in your decision. From the initial enquiry to settling in, we focus on creating a welcoming environment tailored to meet your needs.

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Our Admissions Process

Our aim is to take the weight off your shoulders and simplify the process, giving you less to worry about.

Here’s what a typical admission to Whitecliffe House looks like, step by step:

Step 1: Initial Enquiry

Your initial enquiry, either by phone or online form, is where care needs are first discussed

Step 2: Visit the Home

We’ll invite you to view the home with a dedicated Customer Support Advisor, meet the Home Manager or Clinical Lead, discuss fees and any other requirements

Step 3: Pre-Assessment

If you wish to proceed, we’ll make contact with you to arrange a thorough, in-person, free and non-obligational pre-assessment to assess the level of care required. An individualised care plan is created following assessment

Step 4: Admission Details

If we’re able to meet your care needs, we’ll confirm the admission and fees with you and your loved one, agree an admission date, then take you through what personal items to bring on admission, such as clothing, photos, medication, and homely touches

Step 5: Documentation

Prior to admission, we’ll issue our Terms of Residence, invoice and consent forms

Step 6: Moving In

On the date of admission, we will have arranged everything to ensure a warm welcome to the resident’s new home, with everything taken care of

“Our family are delighted with the care and affection shown to our mother. The staff are excellent and we are relieved mum is so happy in her new home.” – Julie T, daughter of resident at Whitecliffe House

Admission Into Whitecliffe House