Meet the team

The team at Whitecliffe House brings together experience, clinical oversight and steady leadership within one coordinated home. From the Home Manager and Clinical Lead to care colleagues, hospitality, housekeeping and maintenance, each role contributes to how the home operates day to day. Communication is consistent and responsibility sits clearly within the home, so decisions are well informed and standards remain dependable.

Care is delivered by people who know the residents well and work closely together. Continuity matters, especially as needs change. Behind the scenes, the wider Colten Care group provides governance, professional support and shared learning, strengthening how the home is led and maintained. What families see is a team that works with clarity and purpose, with the resident at the centre of every decision.

Emma Williams – Home Manager

Emma is a qualified nurse with a specialism in elderly frailty care, bringing a thoughtful and clinically informed approach to supporting later life. Her experience as a Clinical Lead within another Colten Care home has further strengthened her understanding of delivering consistently high standards of care within a values-led environment.

This background has shaped a deep appreciation for compassion, dignity, and holistic support, ensuring each resident is seen and supported as an individual. Emma’s approach balances clinical expertise with genuine attentiveness, fostering a setting where wellbeing is carefully considered in every aspect of daily life.

Our care

Janet Angell – Clinical Lead

Janet is our Clinical Lead, responsible for overseeing all clinical aspects of care within our home, ensuring that residents receive exceptional, person-centred care tailored to their needs. Janet leads the nursing and care teams, providing clinical expertise and guidance to ensure that best practices are followed and regulatory standards are met. Janet is dedicated to delivering excellence in care, fostering a culture of continuous improvement, and supporting the professional development of the care teams under her leadership.

Care planning

Emma Welch – Customer Support Advisor

As our Customer Support Advisor, Emma is dedicated to providing exceptional service and support to new enquiries, residents, families, and visitors. Emma is the first point of contact for enquiries, ensuring that everyone who contacts our care home receives clear, helpful information and a friendly, professional experience. Emma assists families throughout the process of choosing the right care for their loved ones, offering guidance on our services, answering questions, and providing ongoing support. From coordinating visits to addressing concerns, she is there to help every step of the way, even making sure new residents have everything they need to settle in to their new home.

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Nursing Team

Nurses are on duty at Avon Reach 24 hours a day, seven days a week, ensuring that residents receive the highest standard of nursing care, tailored to their individual needs. Our nurses provide expert clinical care and leadership within our home. With a focus on both clinical excellence and compassionate care, our nurses are committed to promoting the wellbeing and dignity of all our residents. They work closely with the Home Manager and other healthcare professionals to create care plans that enhance residents’ quality of life.

Nursing care

Head Chefs

Our home benefits from two dedicated Head Chefs, ensuring that our kitchen operates seamlessly seven days a week. This commitment allows residents to enjoy the same high standards of dining every day, with fresh, seasonal, and thoughtfully prepared meals. Our Head Chefs work closely with residents and the care team to design menus that support wellbeing, offering variety and creativity to make every mealtime a pleasure. They are responsible for leading the catering team in preparing delicious, nutritious meals that cater to the diverse dietary needs and preferences of our residents. With a passion for creating high-quality, home-cooked dishes, they ensure every meal is balanced, flavourful, and tailored to individual requirements, whether for specific health conditions or personal preferences.

Food and dining

Companionship Team

Our Companionship team are responsible for creating and coordinating a wide variety of engaging and meaningful activities that enhance the wellbeing and enjoyment of our residents. The team work closely with residents to design a programme of activities that caters to diverse interests, abilities, and preferences, ensuring every resident has opportunities for social interaction, creativity, and fun. This includes regular minibus trips out of the home, keeping residents connected to their community.

Activities and music

Health Care Assistants

Our Health Care Assistants provide compassionate, hands-on care and support to our residents, helping them with their daily activities and ensuring their comfort and wellbeing. Our Senior Care Leads work closely with the nursing team to maintain person-centred care, tailored to the individual needs of each resident. The team’s responsibilities include assisting with daily personal care, taking medications, helping with mobility, and offering emotional support to ensure residents feel valued and respected.

Assisted care

Maintenance

Our Maintenance Team ensures that our home facilities operate safely and smoothly for residents. They support residents with routine maintenance and minor repairs as needed. Their duties include conducting monthly tests and inspections on various equipment, such as fire doors, water temperature outlets, fire extinguishers, security doors, internal and external lighting, wheelchairs, window restrictors, reclining chairs, and nursing beds.

Housekeeping

The Housekeeping Team, led by Joanna, plays a crucial role in maintaining a clean, safe, and comfortable home environment for our residents. With the utmost respect for our residents’ private space, Linn and the team carefully clean rooms and en-suites, including residents’ own keepsakes such as pictures and ornaments. Personal clothing is carefully laundered, ironed, folded and returned to residents’ rooms on a daily basis.

Senior Administrator

Our Senior Administrator is the friendly face and organised presence at the heart of our home’s daily operations. They are responsible for ensuring that the reception area runs smoothly, providing a warm welcome for residents, families, and visitors. They play a key role in supporting the home’s management and care teams by ensuring that all administrative processes are efficient and in compliance with regulatory requirements.

“All staff were very helpful and pleasant, they all went out of their way to ensure that you were well cared for and comfortable.” – P T, daughter of resident at Whitecliffe House

Our Values

Whitecliffe House is part of Colten Care, a family-owned business built on core values that still guide us from the very heart of our business today. Our values shape the company culture and play out in our home every day through meaningful, heartfelt interactions between staff, residents and family members.

We are Friendly

Welcome, approachable, eager to listen and help

We are Kind

Respectful, patient, thoughtful, taking time and doing what’s needed

We are Individual

Attentive, responsive, embracing uniqueness

We are Reassuring

High standards, inspiring trust and confidence, taking responsibility

We are Honest

Realistic, open, ready to acknowledge mistakes and put them right, unafraid of difficult conversations

Careers at Whitecliffe House

A career in care is one of the most rewarding paths you can choose, with a wide range of exciting and meaningful roles that contribute toward improving the lives of older people. Join us in providing a better quality of later life for our residents.

To find out about available roles at Whitecliffe House, or any of our sister homes, visit our careers site.

Our care

Meet the team